The service is good and the food and rooms are comfortable, suitable for families.

It was a truly enjoyable stay at Hotel Tunjungan Surabaya. The service was incredibly friendly. Hotel Tunjungan is top-notch. Jaya jaya jaya.

Friendly service, from security to the manager on duty. Every time we meet, we greet guests with a friendly smile. Rooms are guaranteed clean and tidy, and cleaning is available upon request or daily. The breakfast menu is varied and delicious. A prime choice for shopping at Pasar Atom or ITC Mega Grosir Surabaya.

The room feels better than before. The staff is very friendly and helpful. They interact with the guests.

menginap 4 malam, tempat bersih, lokasi strategis, staff ramah, suka sama bau sabun mandi nya, overall memuaskan 👍🏻

The staff is very friendly. How many reviews have I made for Platinum? I'm a regular customer.

It's very comfortable, clean, the lobby smells great, and the staff are very friendly. I got a room with a great view and a clear view of Surabaya. The location is very strategic, close to the mall and the station, and there are many amenities. I also got a free 1-hour late check-out. Next time I go to Surabaya, I'll stay here again 🥰

The lobby area is comfortable and smells great. The rooms are spacious and family-friendly. The breakfast menu is very varied.

The hotel staff is very friendly, the elevator smells good, all the rooms smell good, the hotel is clean and tidy, the food is delicious.

My stay at the Sheraton Surabaya was truly memorable. The service was responsive and friendly, as was the staff, Bryan. Very quick and helpful. The location is undeniable, with easy access to Tunjungan Plaza Mall. The rooms are spacious and well-maintained, like a 5-star hotel, even in a new hotel.

With the hotel's strategic location in the heart of the Surabaya metropolis, it's easily accessible by private car or public transportation. The hotel's comfortable environment, supported by welcoming staff, and the ambiance of its rooms and amenities create a memorable stay.

I loved staying here, from the security staff, the receptionist especially (Mrs. Sri), the housekeeping staff, and the pool attendants were all amazing!! Glad to be back!! The pool is very clean.

Hotel in the center of Surabaya, comfortable as usual, breakfast is also better and delicious, staying with family.

The room was clean, the bathroom had hot water and worked perfectly. The Wi-Fi was very fast, and the staff was very friendly and responsive.

The hotel staff was friendly, helpful to my parents because they needed an early check-in, the room was clean and comfortable.

Great central location, within walking distance of Tunjungan Plaza, with plenty of restaurants and cafés nearby. The staff were very friendly and helpful, and the room was a decent size—not too small.

The hotel staff was very friendly, starting with the security guard who promptly opened the door and the friendly receptionist who explained the room description and deposit card details in detail. Housekeeping also changed towels daily and always confirmed whether the room needed cleaning. They were very helpful.

The staff explained well, the place is easy to get to everywhere, close to the city center.

The breakfast menu is extensive and delicious, the staff is friendly, the rooms are spacious and clean, and the security service is good.

Affordable price... Strategic location near the city center... Clean rooms and bathrooms.

I tried nasi goreng cakalang for my dinner menu. This menu was suggested by a friendly and helpful staff named Alya. The nasi goreng was delicious. Thanks for her suggestion! I appreciate it 😉