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The hotel staff is very friendly, the gym is open 24/7, and the rooftop is also cool. The rooms are also soundproofed so there's no noise.

A truly unforgettable birthday surprise and extra service from all the condiments.. I admit it was really 🌟🌟🌟🌟🌟

I really like staying here 😍, the room is very comfortable, the breakfast is delicious and there are lots of menu choices.. it's really great 🥰

The staff are friendly and helpful. The parking lot is spacious, and there's a free EV charging station. Thank you.

The front desk/receptionist was very friendly. We also received a free upgrade to their highest-rated room without asking—what great service!

Thank you so much for the help at the check in counter (i believe he is a guest service manager, Mr Andri) for giving a great solution for a mistake I did whilst booking the rooms on the app. I really appreciate it. Also the helpful staffs who’s helping with my packages / online orders that were sent to the room every day.

The best place to stay when you're in Surabaya. Love the breakfast food varieties.

I had a wonderful stay at this hotel. The room was comfortable, the service was great, and the overall atmosphere made me feel relaxed. It was a pleasant experience, and I would definitely love to stay here again.

One of the comfortable hotels… The bed, pillows, blankets are really nice… I can rest peacefully without drama👍

The service at this hotel is consistently top-notch, with the staff always friendly and helpful, including allowing a late check-out because the kids were just in bed. Shangri-La Surabaya is truly the best.

We'd rate this apartment as clean. The facilities are also excellent. The service is excellent. Very friendly. It's a great place to stay.

They treated you as a king, very nice welcome from the staff, and they took very nice action when I got an issue. Good job and maintain your hospitality.

It's a nice hotel with friendly and helpful staff, especially the staff in the restaurant at the traditional food corner named Bu Mamik who is very dedicated at serving the guests. Thanks!

Clean, friendly service and strategic place.

The hotel staff was friendly and very helpful upon check-in. Thank you very much. Thank you.

I highly recommend this hotel. I felt helped throughout my stay by the friendly staff, who were prompt when asked for assistance. The room was comfortable and the staff were friendly. ⭐⭐⭐⭐⭐

The hotel staff is friendly, the breakfast is varied, and it's easy to get everywhere. Bungkul Park is just a short walk away. The rooms are spacious and comfortable.