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Java Paragon Hotel And Residence
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Java Paragon Hotel And Residence
Hotels
Preferred Partner Plus
8.6
/10
Very Good
4,838 reviews
What Guests Say About Their Stay
Staff Friendliness (71)
Bedroom (66)
Room Space (65)
Bathroom (56)
RONY H.
9.4
/ 10
Clean and affordable room with decent service and good staff. Mega and Steven are two very commendable staff in their dedication to servicing my personal needs and wants with their amiable attitude and diligence.
Diana D.
10.0
/ 10
This is the second time I choose to stay in Java Paragon for holiday, the hotel is clean and has nice environment. They also have trampolin! My kids love it so much. Me and my family also enjoy the breakfast here, so many kinds we can choose, even my 2 years old daughter loves it. ^_^
Lilia A.
8.5
/ 10
Great place and facilities. Strategic location.
Adityo D. S.
9.1
/ 10
Good hotel, good price, good location.
Andrei G. H.
9.7
/ 10
Good hotel, cozy and good facility
In the Area
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Jalan Mayjend Sungkono No. 101-103, Dukuh Pakis, Surabaya, Jawa Timur, Indonesia, 60256
Main Facilities
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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
Famous among Business Traveler
Excellent Restaurant
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Available Room Types in Java Paragon Hotel And Residence
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What's around Java Paragon Hotel And Residence
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Jalan Mayjend Sungkono No. 101-103, Dukuh Pakis, Surabaya, Jawa Timur, Indonesia, 60256
Discover More About Java Paragon Hotel And Residence
Location
Staying at Java Paragon Hotel And Residence is a good choice when you are visiting Dukuh Pakis.
About Java Paragon Hotel And Residence
From business event to corporate gathering, Java Paragon Hotel And Residence provides complete services and facilities that you and your colleagues need.
Have fun with various entertaining facilities for you and the whole family at Java Paragon Hotel And Residence, a wonderful accommodation for your family holiday.
If you plan to have a long-term stay, staying at Java Paragon Hotel And Residence is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Java Paragon Hotel And Residence exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Java Paragon Hotel And Residence is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at Java Paragon Hotel And Residence.
All facilities in Java Paragon Hotel And Residence
Bar, Cafe and Lounge
Swimming Pool
Fitness Center
Functional Hall
Lobby
Food and Drinks
- Restaurant with AC
- A la carte dinner
- A la carte lunch
- Bar
- Breakfast
- Buffet breakfast
- Cafe
- Dining area
- Early bird breakfast
- Set menu dinner
- Set menu lunch
- Show cooking restaurant
- Snacks
- Winery
Hotel Services
- Bellhop
- Welcoming drinks
- Concierge
- Doorman
- Express check-in
- Express check-out
- Front desk
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Luggage storage
- Medical service
- Multilingual staff
- Porter
Public Facilities
- Parking
- Coffee shop
- Elevator
- 24-hour room service
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- Safety deposit box
- WiFi in public area
General
- AC
- Ballroom
- Banquet
- Family room
- Heater
- Non-smoking room
- Swimming pool
- Rooftop terrace
- Smoking area
- Terrace
Nearby Facilities
- ATM/Banking
- Beauty salon
- Gift shop
- Grocery
- Hair salon
- Shops
- Supermarket
In-room Facilities
- Cable TV
- Desk
- Hairdryer
- In-room safe
- Minibar
- Shower
- TV
Business Facilities
- Business center
- Computer station
- Meeting facilities
- Photocopier
- PRINTER
- Projector
Things to Do
- Fitness center
- Health club
- Massage
- Outdoor pool
- Sauna
- Spa
Sports and Recreations
- Basketball
- Fitness center
- Outdoor tennis court
- Tennis
Accessibilty
- Accessible parking
- Disabled access friendly
- Wheelchair accessible
Transportation
- Secure parking
- Valet parking (surcharge)
Connectivity
- LAN Internet
- Free WiFi
Family-friendly Facilities
- Children pool
Shuttle Service
- Airport transfer (surcharge)
Clean Stay for Your Worry-Free Journey
Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check
Accommodation Policy & General Information in Java Paragon Hotel And Residence
Important Note
Document Policy
Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.
Deposit Policy
Deposit IDR 300,000 is required upon check-in. The accommodation accepts cash, debit or credit card.
Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.
Deposit Policy
Deposit IDR 300,000 is required upon check-in. The accommodation accepts cash, debit or credit card.
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Accommodation charges IDR 175,000/guest for extra breakfast.
Breakfast at the accommodation will be provided from 06:00 - 10:00.
Smoking is allowed only in the designated smoking area.
Pets are not allowed in the accommodation.
Children with age 0 - 5 Years Free Breakfast, 6 - 11 years additional charge 50%, up to 12 years old are considered as an adult with 100% additional charge breakfast IDR 175.000,-Nett/pax
Special request may depend on hotels availability upon check-in and may cost extra additional fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra persons after reserved room's maximum capacity.
Any wedding activities including room decoration, and or photo shoot, and or video shoot in hotel area will have additional wedding charge IDR 850.000,-
Airport transfer is available for IDR 300,000/person.
General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - Before 12:00 |
Breakfast Availability | Yes, some room provide breakfast |
Available rooms at Java Paragon Hotel And Residence | 231 |
Number of floors in Java Paragon Hotel And Residence | 22 |
Another facilities in Java Paragon Hotel And Residence | Restaurant with AC, A la carte dinner, A la carte lunch, Bar, Breakfast |
Frequently asked question in Java Paragon Hotel And Residence
What are available facilities at Java Paragon Hotel And Residence?
There are top facilites at Java Paragon Hotel And Residence such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Java Paragon Hotel And Residence?
The standard check-in time at Java Paragon Hotel And Residence is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Java Paragon Hotel And Residence provide breakfast?
Yes, Java Paragon Hotel And Residence provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Java Paragon Hotel And Residence
Traveloka (4,838)
8.6
Very Good
From 4,838 reviews
Provided by travelers on
Cleanliness
8.7
Room Comfort
8.6
Meal
8.5
Location
8.7
Service and Facilites
8.6
People often mention about Java Paragon Hotel And Residence
All
Bedroom (48)
Staff Friendliness (47)
Ambiance (43)
Distance to City Center (39)
Bathroom (39)
Room Space (38)
Hotel Area (36)
Taste (34)
Variety (34)
Check-in/out Time (31)
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Traveler Reviews Java Paragon Hotel And Residence
Number of reviews per page
20
40
Customer reviews
K***n
10.0
/10
Reviewed 4 week(s) ago
The hotel is comfortable, the type is modern minimalist and the price is very value for money with its location. The service is also good.
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Accommodation's Reply
20 May 2025
Dear ke*n, Warm greetings from Java Paragon Hotel and Residences Surabaya. Thank you for the positive review that you have given through Traveloka. We are pleased to know that you felt comfortable during your stay at Java Paragon Hotel & Residences, and liked the modern minimalist design concept that we apply. We also greatly appreciate your appreciation for the value we offer in terms of price and location. Our commitment is to provide quality service with competitive prices and a strategic location for our guests. We also thank you for your assessment of our service. Guest satisfaction is our top priority, and positive feedback like this is a great motivation for the entire team to continue to improve the quality of service. We hope to welcome you back in the future and provide an equally memorable stay experience. Regards, Management
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GP
Griselda P. V. F.
Leisure
8.5
/10
Reviewed 4 week(s) ago
Clean rooms and very good facilities
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Accommodation's Reply
21 May 2025
Dear Mrs. Griselda, Warm Greetings from Java Paragon Hotel and Residences Surabaya, Thank you for taking the time to give a positive review about your experience at Java Paragon Hotel and Residences through Traveloka. We are very pleased to know that you are satisfied with the cleanliness of the room and the facilities we provide. Cleanliness and guest comfort are our top priorities, and your comments are a motivation for the entire team to continue to maintain and improve our service standards. We hope to welcome you back on another occasion with service that is not only as good, but also more enjoyable. Regards, Management
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T***A
Business
10.0
/10
Reviewed 5 week(s) ago
Complaint experience fast response and resolved quickly.
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Accommodation's Reply
13 May 2025
Dear T*A, Warmest Greetings from Java Paragon Hotel and Residences Surabaya. Thank you very much for taking the time to share your experience through Traveloka. We greatly appreciate your appreciation for the speed of our team's response in handling complaints. It is great to know that the problems you experienced can be resolved quickly and accurately. Providing responsive and solution-oriented services is one of our main commitments in ensuring the comfort of every guest. We understand that even small obstacles can affect the quality of the stay experience, so we continue to strive to improve coordination between teams and staff training so that they can handle every situation professionally and efficiently. We greatly appreciate your trust, and hopefully this positive experience can be the beginning of your next visits to our hotel. We look forward to your return with even better service. Warm regards, Management
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ak
andi k.
Leisure
8.8
/10
Reviewed 5 week(s) ago
Hotel staff are friendly and easy to get information and additional facilities
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Accommodation's Reply
16 May 2025
Dear Mr. Andi, Warm Greetings from Java Paragon Hotel and Residences Surabaya. Thank you very much for taking the time to give a positive review through Traveloka. We are very pleased to know that you feel comfortable with the service provided by our staff. The friendliness and professionalism of our team are always our top priorities so that every guest feels warmly welcomed and their needs are taken care of. We are also pleased to hear that you easily get information and additional facilities during your stay. Providing convenience and comfort to guests is our commitment, and reviews like this motivate the entire team to continue to provide the best service. We greatly appreciate your trust in choosing Java Paragon as a place to stay, and we hope to welcome you and your family back in the future with even better service. Regards, Management
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s***t
10.0
/10
Reviewed 7 week(s) ago
Very comfortable and nice hotel.
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Accommodation's Reply
28 Apr 2025
Dear s***t,
Warmest Greeting from Java Paragon Hotel and Residences Surabaya. Thank you sincerely for taking the time to share your experience through Traveloka. We are truly pleased to know that you found our hotel to be very comfortable and nice. Providing a relaxing and enjoyable environment for our guests is one of our top priorities, and it is rewarding to know that our efforts have met your expectations. Your kind words are greatly appreciated and will be shared with our entire team. Feedback such as yours motivates us to continue striving for excellence in all aspects of our service from our facilities and amenities to the hospitality we extend to every guest. Once again, thank you for choosing to stay with us. We hope to have the pleasure of serving you again in the near future.
Regards, Management
P***a
9.1
/10
Reviewed 8 week(s) ago
It's good, the food is varied and tastes okay, but if you swim in the pool you have to wear proper swimwear, regular clothes are not allowed.
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1 people find it helpful
Accommodation's Reply
22 Apr 2025
Dear P*a, Warm greetings from Java Paragon Hotel and Residences Surabaya. Thank you for taking the time to share your experience during your stay through Traveloka. We are very pleased to know that you are satisfied with the varied food menu choices and the taste that suits your taste. Your positive review is an encouragement for us to continue to provide the best. Regarding the swimming pool usage policy, we convey that this policy is enforced solely to maintain the cleanliness of the pool water, the comfort of other guests, and the safety factor while using the facilities. We understand that this makes it feel less flexible for some guests, but it is part of our commitment to provide a safe and hygienic environment for all visitors. Once again, we thank you for the review that has been submitted. Constructive criticism and suggestions mean a lot to us. We hope to welcome you back on another occasion, of course with a more enjoyable and memorable experience. Regards, Management
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SL
Simon L.
9.7
/10
Reviewed 8 week(s) ago
The hotel staff is very friendly, the room AC is very cold.
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Accommodation's Reply
24 Apr 2025
Dear Mr. Simon, Warm greetings from Java Paragon Hotel and Residences Surabaya. Thank you for your positive review through Traveloka. We are very pleased to know that you are satisfied with the service of our staff and the comfort of the room facilities, especially the air conditioning that works well. Your review is a motivation for us to continue to provide the best service for every guest who stays. We hope to welcome you back in the future. Regards, Management
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A***h
Staycation
8.8
/10
Reviewed 8 week(s) ago
the breakfast is delicious, there are gym facilities and swimming pool. At night you can enjoy the beauty of Surabaya city on the top floor while having dinner or drinking coffee.
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Accommodation's Reply
21 Apr 2025
Dear A*h, Warm greetings from Java Paragon Hotel and Residences Surabaya. Thank you for your positive review through Traveloka. We are very pleased to know that you enjoyed the breakfast we served, and were able to take advantage of the gym and swimming pool facilities available. Guest satisfaction is our priority, and is a manifestation of our commitment to providing the best service for every guest. We also greatly appreciate your appreciation of the evening atmosphere in our rooftop area. We look forward to welcoming you back on the next occasion, with always warm and attentive service. Regards, Management
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R***a
Staycation
8.8
/10
Reviewed 9 week(s) ago
The rooms, parking area, and facilities are quite okay. The restaurant and cafe are also very impressive. Keep up the good work
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2 people find it helpful
Accommodation's Reply
21 Apr 2025
Dear R*a, Warm greetings from Java Paragon Hotel and Residences Surabaya. Thank you for giving a positive review regarding your experience during your stay through Traveloka. We are very happy to hear that you are satisfied with the comfort of the room, the available parking area, and the various facilities that we provide, guest satisfaction is our top priority. We are also proud to know that our restaurant and cafe were able to give a good impression to you. Positive feedback like this motivates us to continue to maintain and even improve our service standards in the future. We hope to welcome you back on another occasion, and provide an experience that is no less pleasant than before. Regards, Management
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K***l
10.0
/10
Reviewed 9 week(s) ago
Book via the app, when checking in the staff were very friendly, the facilities offered were very satisfying, especially the Rooftop Cafe, very impressive, the breakfast was very varied and delicious, especially the waffles + ice cream, when checking out it was also very easy with the price offered, the facilities received were very, very much beyond expectations.
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Accommodation's Reply
14 Apr 2025
Dear ke*l. Warm greetings from Java Paragon Hotel and Residences Surabaya. Thank you very much for your very positive review via Traveloka. We are very pleased to know that our staff service during the check-in and check-out process can give a good impression and make your stay experience more comfortable. Friendliness and ease of service are indeed one of our top priorities. We are also very pleased to hear that you enjoyed the facilities we offer, especially our Rooftop Café. We design to provide a different experience for our guests, both in terms of the atmosphere and view of our Rooftop Café, so it is very pleasant to know that you are impressed. We also express our gratitude that you were impressed with our breakfast, especially the waffle with ice cream which is a favorite. We will convey your appreciation to our team who have prepared a varied and delicious menu every day. And of course, we are very pleased that your overall stay experience exceeded your expectations. For us, guest satisfaction and comfort are the most important things. We look forward to welcoming you back on another occasion. Regards, Management
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P***a
8.5
/10
Reviewed 10 week(s) ago
Echo. Just by closing the door, you can hear it.
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Accommodation's Reply
14 Apr 2025
Dear P*a, Warm greetings from Java Paragon Hotel and Residences Surabaya. Thank you very much for the review you have given through Traveloka. We sincerely apologize for the inconvenience you have experienced, especially regarding the echoing sound and the clear sound of the door from the next room. We fully understand that comfort during your stay is very important to our guests. We have forwarded your input to the operational and management teams as a priority in improving our facilities in the future. We greatly appreciate every comment given by guests, because it helps us to continue to improve the quality of service and facilities. We hope that you will give us the opportunity to welcome you back with a much more comfortable and enjoyable stay experience on the next occasion. Regards, Management.
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l***a
Leisure
9.4
/10
Reviewed 10 week(s) ago
The receptionist, Mr. Alfredo, is very friendly.
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2 people find it helpful
Accommodation's Reply
09 Apr 2025
Dear I*a. Warm greetings from Java Paragon Hotel and Residences Surabaya. Thank you very much for the positive review that you have given through Traveloka. We are very happy to hear that you are satisfied with the service provided by our staff. We always strive to create a friendly atmosphere in welcoming every guest. Your review provides more motivation for us to continue to improve the quality of service. We are sure that the experience you get will be a pleasant one. We hope you enjoy the comfort and facilities that we provide, and we look forward to the opportunity to welcome you back on the next occasion. Regards, Management
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N***k
Staycation
8.2
/10
Reviewed 12 week(s) ago
I love staying here. Near to my office. My husband loves this hotel. Next time we stay here, we will try the restaurant, it looks nice. Thank you Java Paragon.
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Accommodation's Reply
25 Mar 2025
Dear N***k
Warmest Greeting from Java Paragon Hotel and Residences Surabaya. Thank you so much for your wonderful review through Traveloka. We are thrilled to hear that you had a great stay with us and that our location was convenient for your office. It's also fantastic to know that your husband enjoyed his time here as well. We truly appreciate your kind words. We’re excited that you’re planning to try our restaurant on your next visit – we’re confident you’ll love it! Our team works hard to provide a great dining experience, and we can’t wait for you to enjoy it. Thank you once again for choosing Java Paragon. We look forward to welcoming you both back soon for another memorable stay.
Sincerly
Management
TT
Tony T.
Staycation
9.7
/10
Reviewed 12 week(s) ago
The room is clean, the bathroom is clean. The lighting is very good, not too bright and not too dark.
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2 people find it helpful
Accommodation's Reply
04 Apr 2025
Dear Mr. Tony T, Warmest Greetings from Java Paragon Hotel and Residences Surabaya. Thank you very much for your very positive review via Traveloka. We are very happy to hear that you are satisfied with the cleanliness of the room and bathroom during your stay at our hotel. We are also pleased to know that the lighting in the room can provide the right comfort, not too bright or too dark, which is certainly very important to create a comfortable and relaxing atmosphere for guests. Our commitment to provide the best accommodation experience by paying attention to every detail, including cleanliness and comfort. Your input means a lot to us, and we will continue to strive to maintain high quality of service. Hopefully we can welcome you back with better service on the next occasion. Sincerly, Management
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E***o
9.4
/10
Reviewed 13 week(s) ago
Old hotel but well maintained and clean. Location at the center of West Surabaya and close to the business district. Breakfast menu doesn't have much variety, but enough for standard breakfast.
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Accommodation's Reply
17 Mar 2025
Dear E***o
Warmest Greeting from Java Paragon Hotel and Residences Surabaya. Thank you so much for taking the time to share your thoughts through Traveloka. We are delighted to hear that you found our hotel to be well-maintained and clean. We take great pride in ensuring that our facilities are always in good condition, and it’s wonderful to know that our efforts have met your expectations.
We’re also glad that you appreciated our central location in West Surabaya, as we aim to offer our guests the convenience of being close to the heart of the business district and other key areas in the city.
Regarding the breakfast, we genuinely appreciate your feedback. While we strive to offer a selection that caters to various tastes, we understand that variety is important for our guests. We will certainly take your comments into account as we look for ways to improve and diversify our menu to better meet our guests' preferences.
Once again, thank you for sharing your valuable feedback. We hope to have the opportunity to welcome you back in the future, and we’re committed to making your next stay even more enjoyable.
Sincerly,
Management
I***n
9.7
/10
Reviewed 14 week(s) ago
I have been stay 3 times in this hotel. Clean, good services.
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Accommodation's Reply
11 Mar 2025
Dear I***n
Warmest Greeting from Java Paragon Hotel and Residences Surabaya. Thank you so much for taking the time to share your experience through Traveloka. We're thrilled to hear that you've chosen to stay with us three times and that you continue to have a positive experience. It's wonderful to know that you appreciate our commitment to cleanliness and the quality of service we provide. Our team works hard to ensure every guest has a comfortable and memorable stay, and your feedback is truly appreciated. We look forward to welcoming you back for many more visits and continuing to make your stays with us enjoyable.
Regards
Management
i***c
10.0
/10
Reviewed 15 week(s) ago
Very comfortable and clean, maximum service for those who want to experience staying at Java Paragon Surabaya
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Accommodation's Reply
05 Mar 2025
Dear i*c. Warmest greetings from Java Paragon Hotel and Residences Surabaya. Thank you for sharing your experience through Traveloka. We are very happy to hear that you felt comfortable and satisfied with the cleanliness and service we provided during your stay at Java Paragon Surabaya. We always strive to provide the best experience for every guest, and your feedback means a lot to us. We hope to welcome you back in the future for a more enjoyable stay. Warmest regards. Management
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N***a
Staycation
8.5
/10
Reviewed 16 week(s) ago
good experience overall 👌old hotel but quite well maintained and clean, maybe the corridors of the rooms could be looked at again, there are some that have leaks but they are not neatly fixed, and maybe a playground could be added so that it is more child-friendly
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1 people find it helpful
Accommodation's Reply
24 Feb 2025
Dear N*a. Warmest greetings from Java Paragon Hotel and Residences Surabaya. Thank you for sharing your experience through Traveloka. We are glad to hear that you had a good experience while staying at Java Paragon Hotel and Residences. We also appreciate the feedback regarding the room corridors and playground area. We will immediately pay attention to improvements in these areas to ensure the comfort of our guests. For suggestions to add a playground, we will consider it for the comfort of families who stay. We look forward to welcoming you back on another occasion. Warm Regards. Management.
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Yohanes
8.5
/10
Reviewed 16 week(s) ago
Quite comfortable, clean, friendly service. Only maybe the soundproofing of the room still needs to be improved because the sound from the neighboring room can still be heard clearly
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Accommodation's Reply
21 Feb 2025
Dear Mr. Yohanes D. Warmest Greetings from Java Paragon Hotel and Residences Surabaya. Thank you for sharing your experience through Traveloka. We are very happy to hear that you feel comfortable, that our cleanliness and service are satisfactory. We also greatly appreciate the feedback regarding the soundproofing of the rooms. We will continue to strive to improve guest comfort by paying attention to these aspects. Hopefully we can welcome you back on the next occasion with a better experience. Warm Regards, Management.
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I***R
10.0
/10
Reviewed 17 week(s) ago
All services and facilities are perfect
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Accommodation's Reply
20 Feb 2025
Dear I*R. Warm greetings from Java Paragon Hotel and Residences Surabaya. Thank you for sharing your experience and positive reviews via Traveloka. We are very happy to hear that our services and facilities meet your expectations. We will continue to strive to provide the best experience for every guest. Hopefully we can welcome you back to Java Paragon soon. Warm regards, Management.
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