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Very comfortable, with amenities that exceed expectations. The location is adjacent to Bungkul Park, but quite quiet. It's also quite close to a prayer room (musholla) or mosque nearby.

I was very satisfied with the service provided. The staff was friendly, polite, and responsive to customer needs. The atmosphere was also comfortable, making my visit a pleasant experience. I hope this quality of service continues.

First time, but I loved it. Complete facilities, clean, cool, and comfortable. I'll definitely come back here if I ever come back to Surabaya 😇

I recently had the pleasure of staying at Wyndham Surabaya for 4 days and 4 nights, and I can honestly say it was an amazing experience from start to finish. This 5-star hotel at Jl. Basuki Rahmat is truly in the heart of Surabaya - close to Tunjungan Plaza, great location, but once you enter the lobby you feel pure luxury and calm away from the city buzz. The room was spacious, impeccably clean, modern, and very comfortable with everything I needed - fast WiFi, Smart TV, cozy bedding, and a beautiful city view. Breakfast buffet at Tangerine Restaurant was outstanding with so many Indonesian and international options. The outdoor pool, gym and spa facilities were top-notch. But what made this stay truly unforgettable was the service. A very special mention to Ms. Eva - she is an asset to Wyndham Surabaya. Her hospitality is exceptional. Always smiling, very professional, attentive, and goes above and beyond to make guests feel welcome and valued. She handled everything with such grace and genuine care. Great staff like Eva is the reason guests come back. To the entire team at Wyndham Surabaya - thank you for 4 amazing days. You have set a very high standard. I will definitely be back and highly recommend this hotel to anyone visiting Surabaya. Highly recommended!

Easy check-in, great service, great cleanliness, and definitely recommended. Close to everywhere. I'll be staying here again next time!

This is my umpteenth time staying at Pop Hotel and the service standards are still well maintained.

The hotel staff is very friendly, the elevator smells good, all the rooms smell good, the hotel is clean and tidy, the food is delicious.

Overall, the facilities and service were so good, great! Thank you so much 🫰

I stayed in September 2026. Ambiance/Facilities: The hotel ambiance looks grand, and is quite convincing as a star hotel. Food: Breakfast is very varied with a fairly good level of maturity. Staff Assistance: The staff is very friendly and very helpful. Highlights: Large room size and location close to the center of Surabaya. Price: Reasonable price with good quality. Location: Close to Tunjungan Plaza Mall.

The impression of luxury is immediately apparent upon entering the lobby. The rooms are spacious, fully equipped with amenities, and the furnishings are luxurious. The hotel staff is very friendly and helpful. Next time in Surabaya, I'll choose the same hotel.

Awesome location, great comfort, amazing food, super facilities..... Success always to the management & friendly staff

Good location and excellent service. Hopefully, I'll be able to visit Surabaya again and stay here again. Highly recommended.

Recommended hotel in Surabaya. Spacious room, good food, friendly staff. You must try. Thank you.

The hotel staff was friendly. The room was clean. Wow, I'm so happy. I'll definitely book here again if I ever come back to Surabaya.

The hotel staff was very helpful with customer requests. I was traveling with my parents and family and had previously requested a connecting room, and the staff helped provide one. Thank you.

Very good place to stay. Tried the king fabulous type. Nice facility and hospitality.

I took my elderly mother with me. I got out of the car and the staff immediately brought a wheelchair and quickly assisted her. I didn't even expect the hotel to provide one. That's the best, thank you, sir.

First time staying here, and felt comfortable because the staff were friendly and communicative. Apart from the large selection of room service menus, there are also many dining options to suit your taste. I deliberately chose this hotel because it was close to the training venue, and it turned out it was also not far from the city center. However, you still get a calm atmosphere and are far from the noise of passing vehicles, even though you are right on the side of the road.

The hotel is 5 minutes away from the train station. The receptionist was very helpful and kind, even prepared breakfast in the box for us after knowing we have to check out very early to catch up for the train. The room was clean and nice.

Whenever my family comes to Surabaya and I'm looking for a good budget accommodation, I always recommend this place. The rooms are super spacious, and it's close to everything. It's just a short walk to Surabaya Zoo.

For the first time staying at this hotel. But the hotel was great! Room very comfortable and clean.