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The service was very satisfying. The hotel staff was kind and friendly. The hotel was comfortable, clean, and affordable. The rooms were spacious, very clean, and comfortable. I'll definitely return to Atooi again.

Very good service, enjoyed staying there. If we go to Jakarta, we will absolutely use that hotel.

From the service before arriving and checking the reservation, I was greeted well, and I would definitely recommend this hotel if you are doing activities around BSD.

I've stayed here twice for business. It's a comfortable, clean, and quiet hotel, despite its location on the main road. The soundproofing of the room is a huge help for me, a hard-of-hearing person who can't stand loud noises while sleeping. The sheets are clean, the bed is very comfortable, the AC is cold, and the bathroom, which I found unique, is clean and has no odors at all. Next time I'm in Serpong or BSD, I'll stay here again. And the price is very affordable.

The hotel's atmosphere is safe, comfortable, and quiet. The rooms are well-lit, with lighting that isn't too bright. The staff is friendly and helpful.

Excellent experience. The service quality of staff were professional, especially Mr. Wikri & Mrs. Tania, friendly, and went above and beyond to accommodate our requests. The room was modern, clean, and all amenities worked perfectly. Great value for money considering the location and facilities. Perfect for both business and leisure travelers.

Had a wonderful stay with my family at Mercure Serpong Alam Sutera. The rooms were clean and comfortable, the service was excellent. Great location too. Highly recommended.

i'm about to write a long review to beat those mean reviews 🫶 it's not a minimalist hotel like many of the ones out there now. this hotel has a very old fashioned vibe. marble floors, gold curtain choices, and big chairs from the 90s. even so, it's obvious that all the details were chosen well in the past. comfortable mattress, furniture, and even the ceiling height. we slept soundly, not disturbed by the sound of vehicles at all. AC works just fine✅️ hot water works as well✅️ hair dryer ✅️ water heater ✅️ refrigerator doesn't exist (in case you need it) breakfast is simple but more than enough. we got a price of 700 thousand for one night in a family room with breakfast (actually for 3 people, but they didn't charge for my daughter, so it counts as 4 people). worth every penny. the staff is friendly and genuine, we can feel their passion, especially the manager. we checked in around 7 pm, and left around 12 pm the next day. hope this hotel can survive for a long time 🫶 definitely will go back.

The staff was friendly and helpful. The hotel is conveniently located near the airport and the city center. The breakfast options were varied and interesting. It was a truly memorable and unique experience staying here. Thank you.

Cool place, good area, right at the middle of alam sutera. They provide us with a good accomodation and hospitality. Salute for the management team.

This is the first time my family and I have stayed at this Great Western Resort Hotel. Alhamdulillah, the hotel is comfortable, the bedrooms and bathrooms are clean and the location is strategic, my family and I can go around the city of Tangerang for culinary delights. And especially my child he was very happy and at home at the Great Western Resort Hotel until he refused to go home, my child was happy when swimming in the morning with cool and clean air, even now every weekend request to stay at GWR again, and I promise next month I invited to stay there again, because the child's happiness is number 1. Thanks GWR has made my child feel at home and have a happy holiday.

The staff was very friendly, and the rooms were clean and fragrant. It was a really comfortable staycation here.

The receptionist is comfortable and friendly. The bathroom is clean and the hot water is great. Thank you.

The admin is very helpful, easy to contact, and really helps make the whole process much easier.