The room was very clean, with no traces of dirt or grime in the bathroom. The room was neatly arranged.

The staff are friendly, when there are problems with the room they immediately handle it and even move rooms straight away.

For that price on the app, the only downside is the toothpaste and toothbrush, plus the hotel slippers. Otherwise, it's great: super cold AC, soft mattress, great water heater, and friendly and humble staff...

It was very pleasant, I will book this hotel again next time. Thank you for the great experience.

The staff was very friendly. The room amenities were complete, and the breakfast was delicious. You can request mirror art and a free slice of cake. I'll book again next time I have work in the Serpong area. Thank you, Soll Marina 😍

Had a wonderful stay with my family at Mercure Serpong Alam Sutera. The rooms were clean and comfortable, the service was excellent. Great location too. Highly recommended.

The staff was very friendly, and the rooms were clean and fragrant. It was a really comfortable staycation here.

The receptionist is friendly, the place is comfortable.. Recommended for a staycation..

Excellent experience. The service quality of staff were professional, especially Mr. Wikri & Mrs. Tania, friendly, and went above and beyond to accommodate our requests. The room was modern, clean, and all amenities worked perfectly. Great value for money considering the location and facilities. Perfect for both business and leisure travelers.

Cool place, good area, right at the middle of alam sutera. They provide us with a good accomodation and hospitality. Salute for the management team.

This is the first time my family and I have stayed at this Great Western Resort Hotel. Alhamdulillah, the hotel is comfortable, the bedrooms and bathrooms are clean and the location is strategic, my family and I can go around the city of Tangerang for culinary delights. And especially my child he was very happy and at home at the Great Western Resort Hotel until he refused to go home, my child was happy when swimming in the morning with cool and clean air, even now every weekend request to stay at GWR again, and I promise next month I invited to stay there again, because the child's happiness is number 1. Thanks GWR has made my child feel at home and have a happy holiday.

The receptionist is comfortable and friendly. The bathroom is clean and the hot water is great. Thank you.

The owner was very friendly, the room was spacious and clean, and the check-in process was easy, as everything was explained via video. You're just a short walk across the street to Alam Sutra Mall. The air conditioning was cool, and they even provided a Netflix account. I'd definitely stay here again if I were in BSD.

The admin is very helpful, easy to contact, and really helps make the whole process much easier.