Mercure Resort Sanur

Hotels
Preferred Partner Plus
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8.1
/10
Very Good
890 reviews

What Guests Say About Their Stay

W***h

9.4
/ 10
Friendly staffs and perfect location if we want to enjoy the beach and relaxing, far from the busy road. Great place for family's holiday. That's why we love this hotel and always want to come back again and again 😍

Joni A.

9.7
/ 10
Nice hotel, beach view behind the hotel, clean, great food, very good service.

Andon H.

9.7
/ 10
Benar-benar dapat merasakan suasana santai dan dapat beristirahat dengan baik, di tengah lingkungan yang sejuk, serta asri, ditemani oleh burung-burung dan tupai.

Fahra A.

9.7
/ 10
The premise is lovely, a true tropical paradise in front of the beach. Staff were super polite and helpful. The room is spacious and comfortable

Susanto

8.5
/ 10
This hotel is good and service good and view very good.
In the Area
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Jl. Mertasari,, Sanur,, Bali, Indonesia, Sanur, Bali, Indonesia, 80228

Main Facilities

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Swimming Pool
24-Hour Front Desk
Parking
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
Staying at Mercure Resort Sanur is a good choice when you are visiting Sanur. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Mercure Resort Sanur

Jl. Mertasari,, Sanur,, Bali, Indonesia, Sanur, Bali, Indonesia, 80228
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Discover More About Mercure Resort Sanur

Location


Staying at Mercure Resort Sanur is a good choice when you are visiting Sanur.

About Mercure Resort Sanur

This hotel is the best spot for you who desire a serene and peaceful getaway, far away from the crowds.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Mercure Resort Sanur is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Mercure Resort Sanur.

All facilities in Mercure Resort Sanur

Others Mercure Resort Sanur
Others

Public Facilities

  • Parking
  • WiFi in public area

Things to Do

  • Outdoor pool

Transportation

  • Bus/truck parking

General

  • Swimming pool

Hotel Services

  • 24-hour Receptionist

In-room Facilities

  • TV

Accommodation Policy & General Information in Mercure Resort Sanur

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 11:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 15:00 - to 11:00
Number of floors in Mercure Resort Sanur
3
Another facilities in Mercure Resort Sanur
WiFi in public area, Outdoor pool, Bus/truck parking, Swimming pool, 24-hour Receptionist

Frequently asked question in Mercure Resort Sanur

What are available facilities at Mercure Resort Sanur?
There are top facilites at Mercure Resort Sanur such as Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Mercure Resort Sanur?
The standard check-in time at Mercure Resort Sanur is starting from From 15:00 while the latest check-out time is at Before 11:00
What is the star rating of Mercure Resort Sanur?
Mercure Resort Sanur is a 4.0-star hotel.
How many floors does Mercure Resort Sanur have?
Mercure Resort Sanur has 3 floors.
Does Mercure Resort Sanur provide parking?
Yes, Mercure Resort Sanur provides parking. Please confirm details directly with the hotel.
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More Reviews from Other Guests in Mercure Resort Sanur

Overall Ratings & Reviews Mercure Resort Sanur

Traveloka (178)
Other sources (712)
8.0
Very Good
From 712 reviews
Cleanliness

8.0

Room Comfort

8.0

Location

8.4

Service and Facilites

8.6

Sort by
Most Relevant
Preferences
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Traveler Reviews Mercure Resort Sanur

Number of reviews per page
20
40
Top reviews
Patrick
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Breakfast was incredible, excellent variety, eggs and omelettes as you like them, service always friendly and restaurant very pleasant and well run. Thank you.
Amanda
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

This was our fourth stay for myself and my son at the Mercure Resort Sanur for another fantastic family holiday. The hotel and rooms are clean with ample amenities and comfy beds. The gardens are stunning, strolling out from your room each morning into them is a real treat and brilliant way to start a relaxing day. There are ample restaurants nearby with loads of choice, even for my fussy 8yo! Each year we come back is better and better, can’t wait to visit again!
Read More
douglas
icon-with Partner
with Partner
6.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Older hotel and a bit tatty.. needs an update all round. Website showed gym but no gym there. Shower screen leaked out onto floor. Room service hit and miss… would replenish coffee etc but not every day. Very basic breakfast. Staff lovely and ok for price but just a bit old and worn compared to other hotels in region and has not kept up standards.
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Francisco
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

From the cleanliness of the property, the friendly staff particularly Anna and Brian who always go out of their way just to make sure our needs are being met. Highly recommended!
richard
icon-with Partner
with Partner
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

on arrival waited 2 hours for room then did not get room we paid for...
Jennifer
icon-
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

This hotel felt very comfortable. It was close to the beach for morning walks. The food was good and the staff was very friendly.
Kelly
icon-with Friends
with Friends
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Spacious and comfortable rooms. Great location.
Ryota
icon-
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great breakfast & great staff that provide relaxing & comfortable stay. The location is perfect for accesses to the beach & beachside shops & restaurants. Overall, the facility is well designed for tourists to feel vacation atmosphere. For a bathroom unit, it looks a bit old so it's better to be remodeled to make the facility look perfect.
Read More
Pamela
icon-
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Beautiful landscaping, beach access and friendly, responsive staff. When I checked into the room the A/C wasn’t working, they quickly relocated me.
Stefanie
icon-
4.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

It was a 3star at best. Bathroom and bedroom were dated, damaged and dirty. Also my room hat no hot water. I asked repeatedly at the reception to check my shower. They said to let it run more than 5 min …but there was nothing after 15min. So if your room is 179, be prepared! Also the guava juice and the fruit cuts were regularly sour on the breakfast buffet (at 7:30am in the morning)… not sure how that is possible, it seems it is not be prepared freshly in the morning and might be from the night before.
Read More
Amarpreet
icon-with Friends
with Friends
4.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Rooms were unclean - plenty of bugs and insects. Bathroom, cleanliness was substandard.
Rita
icon-with Partner
with Partner
6.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Rooms are old and outdated Breakfast area was full of bees
Michelle
icon-with Friends
with Friends
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

A little dated but in a perfect location. Loved the staff, and they are very honest & caring.
Leone
icon-with Friends
with Friends
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Enjoyed my stay at Mecure Sanur. Rooms were very quiet with comfy beds & pillows. All staff were extermely helpful & friendly. Property is dated however it is in a quiet location on the beach with plenty of restaurants & cafe's nearby. Would stay here again.
Vriska
icon-with Children
with Children
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Excellent everyone is kind in here.
Ruth
icon-with Partner
with Partner
4.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

The room was dated and needed maintened. For example the curtains were way too short for the window, the glass window in the bathroom had a hole in it and looked dangerous the bathroom also had mouldy grout. The coffee cups were stained. The breakfast was terrible tried it twice and wouldn't recommend it. On the up side the location was great and the staff where very friendly.
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sahana
icon-
10.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Excellent grounds, pool, staff and breakfast! Only downside, front desk staff who answers the phone doesn't speak English and often does not address your request, request to speak to someone who speaks English.
Geoffrey
icon-Leisure
Leisure
6.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Room is dated but clean. Staff extremely friendly. To many dogs in the area, barking day and night and urinating on beach bean bags. Great location. D
Aleksa
icon-
10.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

Good hotel in great position right on the beach. You can see wear and tear but staff do make every effort to make stay very welcoming. Especially waiting staff and room attendant
Imelda
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Mercure Sanur is a bit older compared to other hotels in the area, but it’s clean, affordable, and has a lovely private beach, which is a big plus. We booked the Christmas buffet (6–9 pm) and arrived around 7 pm. By 8:30 pm, staff repeatedly asked if we wanted more food or drinks, and some tables were already being cleaned. By 8:40 pm, the buffet was being packed away, which felt unacceptable as it was meant to run until 9 pm. Service was inconsistent throughout our stay. Some staff were great, but others—especially at the bar—were inattentive. Light lunch orders often took 50–60 minutes, and on more than one occasion drinks were forgotten entirely, even when we were sitting right in front of the bar. Staff were apologetic, but we often had to repeat ourselves. On a positive note, the front desk staff were excellent—friendly, efficient, and helpful.
Read More
Number of reviews per page
20
40

Ready to make up your mind?

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Others 4 Mercure Resort Sanur

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Traveloka Korea Ltd. | Business Registration Number: 291-86-03397 | Representative: CHRISTOPHER MICHAEL | Address: 431 Teheran-ro, Gangnam-gu, Seoul, Republic of Korea (Samsung-dong) | Call Center (Mon–Fri, 9:00 AM – 6:00 PM GMT+9): +82 70 5234 2354 | Email: cs@traveloka.com | Mail-order Business Registration: No. 2025-SeoulGangnam-02676 | Tourism Business Registration: No. 2025-48
Copyright © 2026 Traveloka. All rights reserved

Overall Ratings & Reviews Mercure Resort Sanur

Traveloka (178)
Other sources (712)
8.0
Very Good
From 712 reviews
Cleanliness

8.0

Room Comfort

8.0

Location

8.4

Service and Facilites

8.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Mercure Resort Sanur

Number of reviews per page
20
40
Top reviews
Patrick
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Breakfast was incredible, excellent variety, eggs and omelettes as you like them, service always friendly and restaurant very pleasant and well run. Thank you.
Amanda
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

This was our fourth stay for myself and my son at the Mercure Resort Sanur for another fantastic family holiday. The hotel and rooms are clean with ample amenities and comfy beds. The gardens are stunning, strolling out from your room each morning into them is a real treat and brilliant way to start a relaxing day. There are ample restaurants nearby with loads of choice, even for my fussy 8yo! Each year we come back is better and better, can’t wait to visit again!
Read More
douglas
icon-with Partner
with Partner
6.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Older hotel and a bit tatty.. needs an update all round. Website showed gym but no gym there. Shower screen leaked out onto floor. Room service hit and miss… would replenish coffee etc but not every day. Very basic breakfast. Staff lovely and ok for price but just a bit old and worn compared to other hotels in region and has not kept up standards.
Read More
Francisco
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

From the cleanliness of the property, the friendly staff particularly Anna and Brian who always go out of their way just to make sure our needs are being met. Highly recommended!
richard
icon-with Partner
with Partner
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

on arrival waited 2 hours for room then did not get room we paid for...
Jennifer
icon-
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

This hotel felt very comfortable. It was close to the beach for morning walks. The food was good and the staff was very friendly.
Kelly
icon-with Friends
with Friends
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Spacious and comfortable rooms. Great location.
Ryota
icon-
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great breakfast & great staff that provide relaxing & comfortable stay. The location is perfect for accesses to the beach & beachside shops & restaurants. Overall, the facility is well designed for tourists to feel vacation atmosphere. For a bathroom unit, it looks a bit old so it's better to be remodeled to make the facility look perfect.
Read More
Pamela
icon-
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Beautiful landscaping, beach access and friendly, responsive staff. When I checked into the room the A/C wasn’t working, they quickly relocated me.
Stefanie
icon-
4.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

It was a 3star at best. Bathroom and bedroom were dated, damaged and dirty. Also my room hat no hot water. I asked repeatedly at the reception to check my shower. They said to let it run more than 5 min …but there was nothing after 15min. So if your room is 179, be prepared! Also the guava juice and the fruit cuts were regularly sour on the breakfast buffet (at 7:30am in the morning)… not sure how that is possible, it seems it is not be prepared freshly in the morning and might be from the night before.
Read More
Amarpreet
icon-with Friends
with Friends
4.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Rooms were unclean - plenty of bugs and insects. Bathroom, cleanliness was substandard.
Rita
icon-with Partner
with Partner
6.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Rooms are old and outdated Breakfast area was full of bees
Michelle
icon-with Friends
with Friends
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

A little dated but in a perfect location. Loved the staff, and they are very honest & caring.
Leone
icon-with Friends
with Friends
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Enjoyed my stay at Mecure Sanur. Rooms were very quiet with comfy beds & pillows. All staff were extermely helpful & friendly. Property is dated however it is in a quiet location on the beach with plenty of restaurants & cafe's nearby. Would stay here again.
Vriska
icon-with Children
with Children
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Excellent everyone is kind in here.
Ruth
icon-with Partner
with Partner
4.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

The room was dated and needed maintened. For example the curtains were way too short for the window, the glass window in the bathroom had a hole in it and looked dangerous the bathroom also had mouldy grout. The coffee cups were stained. The breakfast was terrible tried it twice and wouldn't recommend it. On the up side the location was great and the staff where very friendly.
Read More
sahana
icon-
10.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Excellent grounds, pool, staff and breakfast! Only downside, front desk staff who answers the phone doesn't speak English and often does not address your request, request to speak to someone who speaks English.
Geoffrey
icon-Leisure
Leisure
6.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Room is dated but clean. Staff extremely friendly. To many dogs in the area, barking day and night and urinating on beach bean bags. Great location. D
Aleksa
icon-
10.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

Good hotel in great position right on the beach. You can see wear and tear but staff do make every effort to make stay very welcoming. Especially waiting staff and room attendant
Imelda
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Mercure Sanur is a bit older compared to other hotels in the area, but it’s clean, affordable, and has a lovely private beach, which is a big plus. We booked the Christmas buffet (6–9 pm) and arrived around 7 pm. By 8:30 pm, staff repeatedly asked if we wanted more food or drinks, and some tables were already being cleaned. By 8:40 pm, the buffet was being packed away, which felt unacceptable as it was meant to run until 9 pm. Service was inconsistent throughout our stay. Some staff were great, but others—especially at the bar—were inattentive. Light lunch orders often took 50–60 minutes, and on more than one occasion drinks were forgotten entirely, even when we were sitting right in front of the bar. Staff were apologetic, but we often had to repeat ourselves. On a positive note, the front desk staff were excellent—friendly, efficient, and helpful.
Read More
Number of reviews per page
20
40