Hotel New Grand

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9.6
/10
Exceptional
1,379 reviews

What Guests Say About Their Stay

V***a

10.0
/ 10
My mom and I stayed in this hotel towards the end of our 2 week trip in Japan. There were a few times we left hotels this trip saying that we want to come back, but this became the only one I actually made a rebooking for already. The hotel and room itself is beautiful and clean, the location great, and the staff were amazing. They were professional, but still felt friendly and warm, from the staff welcoming us outside the hotel, to the front desk, and the cleaning staff. Same goes for the waiter and waitresses in Le Normandie. I am already looking forward to seeing New Grand in Winter, and trying the Christmas meals in the hotel restaurants.

M***I

10.0
/ 10
All the staff, from the reception staff to the restaurant staff, were incredibly polite and considerate. Since we had small children with us, we asked the restaurant to serve the food earlier, and since it was a celebration for my parents, we asked them to prepare a dessert plate. They gladly accepted our requests. On the day of the celebration, they were considerate of our children and asked if we wanted some ice cream, which made us feel warm inside. They also prepared a celebratory plate, even though we only requested it over the phone on the day. Thank you so much. We would like to use your service again when we visit Yokohama. Thank you so much.
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mitsuko

10.0
/ 10
Everything was excellent. All staff were very helpful and welcomed us in cautious manner. Great location and I would like to recommend this hotel to anyone who wants to stay in near ocean.

Grace

10.0
/ 10
We stayed at the hotel for 2 nights prior to cruising out of Yokohama. The location was perfect and the staffs were all extremely helpful. Despite a little hiccup due to our family having 4 reservations, everything got taken care of promptly and everyone was accommodating. Will definitely stay there again if opportunity arises.

Jean

10.0
/ 10
Excellent location especially if you’re taking a cruise from Yokohama, easy access to trains. Nice quiet area. Easy walk to Motomachi Dori street for many dining venues
In the Area
See Map
10 Yamashita-cho Naka-ku, Kanagawa, Yokohama, Kanto, Japan, 231 8520

Main Facilities

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Restaurant
24-Hour Front Desk
WiFi
Elevator
Hotel New Grand is located in area / city Yokohama. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Hotel New Grand

10 Yamashita-cho Naka-ku, Kanagawa, Yokohama, Kanto, Japan, 231 8520
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Lobby Hotel New Grand
Lobby 2 Hotel New Grand

Discover More About Hotel New Grand

General
In Yokohama (Yokohama City Centre)

Location
You'll be centrally located in Yokohama with a stay at Hotel New Grand, within a 15-minute walk of Osanbashi International Passenger Terminal and Yokohama Stadium. This luxury hotel is 1.3 mi (2 km) from Yokohama Cosmo World and 1.3 mi (2.1 km) from Red Brick Warehouse.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Yamashita Park - 0.1 km / 0.1 mi
Yokohama Marine Tower - 0.2 km / 0.1 mi
Tokyo Bay - 0.2 km / 0.1 mi
Gundam Factory Yokohama - 0.3 km / 0.2 mi
Yamashitacho Park - 0.4 km / 0.2 mi
Kanagawa Arts Theatre - 0.4 km / 0.2 mi
Harbor View Park - 0.5 km / 0.3 mi
Motomachi Shopping Street - 0.5 km / 0.3 mi
The Japan Newspaper Museum - 0.7 km / 0.4 mi
Kanagawa Prefectural Government Building - 0.8 km / 0.5 mi
Yokohama Port Opening Memorial Hall - 0.9 km / 0.6 mi
Osanbashi International Passenger Terminal - 1 km / 0.6 mi
Yamate 234ban Residence - 1 km / 0.6 mi
Yokohama Stadium - 1.1 km / 0.7 mi
Billboard Live Yokohama - 1.5 km / 0.9 mi

The preferred airport for Hotel New Grand is Haneda Airport (HND) - 20.9 km / 13 mi

Facilities
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access. Additional features at this hotel include concierge services, gift shops/newsstands, and a hair salon.

Business Facilities
Featured amenities include complimentary wired internet access, a business center, and complimentary newspapers in the lobby. Planning an event in Yokohama? This hotel has 4736 square feet (440 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.

Dining
Enjoy French cuisine at Le Normandie, one of the hotel's 4 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Wrap up your day with a drink at the bar/lounge.

Rooms
Make yourself at home in one of the 230 guestrooms featuring refrigerators and flat-screen televisions. Your bed comes with down comforters and Egyptian cotton sheets. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Bathrooms feature shower/tub combinations, designer toiletries, and bidets.

All facilities in Hotel New Grand

Bar, Cafe and Lounge Hotel New Grand
Bar, Cafe and Lounge
Entertainment Facility Hotel New Grand
Entertainment Facility
Functional Hall Hotel New Grand
Functional Hall
Common Space Hotel New Grand
Common Space
Lobby Hotel New Grand
Lobby

Hotel Services

  • Laundry service
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • Porter
  • Multilingual staff
  • 24-hour Receptionist
  • Concierge

General

  • Banquet
  • Reception hall
  • Smoking area
  • Parking
  • Terrace

Business Facilities

  • Meeting rooms
  • Business facilities
  • Business facilities
  • Conference rooms

Accessibilty

  • Wheelchair accessible
  • Accessible bathroom
  • Accessible path of travel

Public Facilities

  • Safety deposit box
  • Coffee shop
  • Elevator

Connectivity

  • LAN Internet
  • Free WiFi

Nearby Facilities

  • Gift shop
  • Hair salon

Things to Do

  • Garden

Accommodation Policy & General Information in Hotel New Grand

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • One child 6 years old or younger stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding.
  • The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
  • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
  • A car is not required for transportation to and from this property.

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 11:00

  • Self parking fee: JPY 2000 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Service Animals Allowed

Property does not require health documentation at check-in, Professional property host/manager, Unicode Support false, No rollaway/extra beds available, On bay, JEA Eco Mark Program, Property does not offer onsite COVID-19 testing

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 00:00 - to 11:00
Available rooms at Hotel New Grand
230
Number of floors in Hotel New Grand
18
Another facilities in Hotel New Grand
Laundry service, Newspaper in lobby, Wedding service, Luggage storage, Porter

Frequently asked question in Hotel New Grand

What are available facilities at Hotel New Grand?
There are top facilites at Hotel New Grand such as Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Hotel New Grand?
The standard check-in time at Hotel New Grand is starting from 15:00 - 00:00 while the latest check-out time is at Before 11:00
What is the star rating of Hotel New Grand?
Hotel New Grand is a 4.5-star hotel.
How many floors does Hotel New Grand have?
Hotel New Grand has 18 floors.
How many rooms are available at Hotel New Grand?
Hotel New Grand has 230 rooms in total.
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More Reviews from Other Guests in Hotel New Grand

Overall Ratings & Reviews Hotel New Grand

Traveloka (9)
Other sources (1,370)
9.6
Exceptional
From 1,370 reviews
Cleanliness

9.6

Room Comfort

9.4

Service and Facilites

9.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hotel New Grand

Number of reviews per page
20
40
Top reviews
mitsuko
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Everything was excellent. All staff were very helpful and welcomed us in cautious manner. Great location and I would like to recommend this hotel to anyone who wants to stay in near ocean.
Vickie
icon-Family
Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Such a great and accommodating stay. Everything at our fingertips
Linda
icon-with Partner
with Partner
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

The hotel and room was clean. But not immaculate. I think the over all need for updating gives it that feel. For an old hotel, it is very clean. The bed was very hard. Staff was very courteous and helpful. Location is excellent. Close to many tourist sites, grocery store, restaurants…even MacDonald’s. Tho the only Japanese food we found nearby was in the grocery store.
Read More
Grace
icon-Family
Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We stayed at the hotel for 2 nights prior to cruising out of Yokohama. The location was perfect and the staffs were all extremely helpful. Despite a little hiccup due to our family having 4 reservations, everything got taken care of promptly and everyone was accommodating. Will definitely stay there again if opportunity arises.
Jean
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Excellent location especially if you’re taking a cruise from Yokohama, easy access to trains. Nice quiet area. Easy walk to Motomachi Dori street for many dining venues
Lori
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I booked this hotel the last minute as we wanted to tour around Yokohama before our cruise. The location was excellent. 5 minute walk from the Train Station and 15 minute walk to our cruise terminal. The hotel lives up to its name, very grand! Fancy, and large rooms! Older establishment. No key cards but real keys. Was a quick stay.
Read More
Alecia
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Clean room. Nice, English speaking staff. Close to bus stop. Quiet. Walking distance from Chinatown. Wonderful experience!
Chu Ming Philip
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Well position. Friendly and helpful staff. Nice harbor view. Tasteful decors and well maintained building.
Lee Ping Regan
icon-Family
Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Every staff is excellent. Very helpful. We would like to make reservation for dining and they try their best to help us and give us very informative suggestions.
Tony
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Very good access to food and shopping
kunie
icon-Family
Family
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The staff were excellent, and the room review was exceptional. The bath room is sort of outdated but it was clean.
Paula
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The service by all the staff was amazing. They could not do enough for you. The rooms are so large compared to Tokyo and the location could not have been better.
Mario
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Everything 10 out of 10 Great staff amenitirsxsetviceveyc
ronald
icon-Family
Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Very good service
Van
icon-
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The staff and hotel bar and restaurants were all very nice. The hotel proximity to Chinatown, Yamashita Park, and Minatomirai Line was convenient.
Stephanie
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Did not use the restaurant or bar services. The room was spacious and lovely with lots of toiletries and a beautiful view of the harbour overlooking the rose garden. The concierge helped us with umbrellas, stores our lugg6ungil departure and arranged a taxi van for 4 of us to cruise terminal quickly and efficiently. Really enjoyed this very Grand hotel!
Read More
Maria Isabel
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Everything was perfect. Highly recommended.
Wayne
icon-with Partner
with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Great stay, great location before a cruise
Cindy
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Was an excellent experience, would come back in a heartbeat
Paula
icon-Friends and Family Family
Friends and Family Family
4.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

The hotel proximity is awesome, the staff members are fantastic, and the waterfront views are amazing. There was mold and mildew on the shower walls and in the bathroom. The telephones in the room didn’t work, and the bed linen and bath towels felt like sandpaper. The lobby is very pretty; however I was very disappointed with the room.
Read More
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Lobby 4 Hotel New Grand

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Traveloka Korea Ltd. | Business Registration Number: 291-86-03397 | Representative: CHRISTOPHER MICHAEL | Address: 431 Teheran-ro, Gangnam-gu, Seoul, Republic of Korea (Samsung-dong) | Call Center (Mon–Fri, 9:00 AM – 6:00 PM GMT+9): +82 70 5234 2354 | Email: cs@traveloka.com | Mail-order Business Registration: No. 2025-SeoulGangnam-02676 | Tourism Business Registration: No. 2025-48
Copyright © 2026 Traveloka. All rights reserved

Overall Ratings & Reviews Hotel New Grand

Traveloka (9)
Other sources (1,370)
9.6
Exceptional
From 1,370 reviews
Cleanliness

9.6

Room Comfort

9.4

Service and Facilites

9.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hotel New Grand

Number of reviews per page
20
40
Top reviews
mitsuko
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Everything was excellent. All staff were very helpful and welcomed us in cautious manner. Great location and I would like to recommend this hotel to anyone who wants to stay in near ocean.
Vickie
icon-Family
Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Such a great and accommodating stay. Everything at our fingertips
Linda
icon-with Partner
with Partner
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

The hotel and room was clean. But not immaculate. I think the over all need for updating gives it that feel. For an old hotel, it is very clean. The bed was very hard. Staff was very courteous and helpful. Location is excellent. Close to many tourist sites, grocery store, restaurants…even MacDonald’s. Tho the only Japanese food we found nearby was in the grocery store.
Read More
Grace
icon-Family
Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We stayed at the hotel for 2 nights prior to cruising out of Yokohama. The location was perfect and the staffs were all extremely helpful. Despite a little hiccup due to our family having 4 reservations, everything got taken care of promptly and everyone was accommodating. Will definitely stay there again if opportunity arises.
Jean
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Excellent location especially if you’re taking a cruise from Yokohama, easy access to trains. Nice quiet area. Easy walk to Motomachi Dori street for many dining venues
Lori
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I booked this hotel the last minute as we wanted to tour around Yokohama before our cruise. The location was excellent. 5 minute walk from the Train Station and 15 minute walk to our cruise terminal. The hotel lives up to its name, very grand! Fancy, and large rooms! Older establishment. No key cards but real keys. Was a quick stay.
Read More
Alecia
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Clean room. Nice, English speaking staff. Close to bus stop. Quiet. Walking distance from Chinatown. Wonderful experience!
Chu Ming Philip
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Well position. Friendly and helpful staff. Nice harbor view. Tasteful decors and well maintained building.
Lee Ping Regan
icon-Family
Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Every staff is excellent. Very helpful. We would like to make reservation for dining and they try their best to help us and give us very informative suggestions.
Tony
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Very good access to food and shopping
kunie
icon-Family
Family
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The staff were excellent, and the room review was exceptional. The bath room is sort of outdated but it was clean.
Paula
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The service by all the staff was amazing. They could not do enough for you. The rooms are so large compared to Tokyo and the location could not have been better.
Mario
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Everything 10 out of 10 Great staff amenitirsxsetviceveyc
ronald
icon-Family
Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Very good service
Van
icon-
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The staff and hotel bar and restaurants were all very nice. The hotel proximity to Chinatown, Yamashita Park, and Minatomirai Line was convenient.
Stephanie
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Did not use the restaurant or bar services. The room was spacious and lovely with lots of toiletries and a beautiful view of the harbour overlooking the rose garden. The concierge helped us with umbrellas, stores our lugg6ungil departure and arranged a taxi van for 4 of us to cruise terminal quickly and efficiently. Really enjoyed this very Grand hotel!
Read More
Maria Isabel
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Everything was perfect. Highly recommended.
Wayne
icon-with Partner
with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Great stay, great location before a cruise
Cindy
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Was an excellent experience, would come back in a heartbeat
Paula
icon-Friends and Family Family
Friends and Family Family
4.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

The hotel proximity is awesome, the staff members are fantastic, and the waterfront views are amazing. There was mold and mildew on the shower walls and in the bathroom. The telephones in the room didn’t work, and the bed linen and bath towels felt like sandpaper. The lobby is very pretty; however I was very disappointed with the room.
Read More
Number of reviews per page
20
40