How many rooms are available at JW Marriott Cancun Resort & Spa?

JW Marriott Cancun Resort & Spa has 447 rooms in total.

Does JW Marriott Cancun Resort & Spa provide parking?

Yes, JW Marriott Cancun Resort & Spa provides parking. Please confirm details directly with the hotel.

Does JW Marriott Cancun Resort & Spa provide airport transfer?

Yes, JW Marriott Cancun Resort & Spa provides airport transfer upon request. Please contact the hotel directly for more information.

What do past guests say about JW Marriott Cancun Resort & Spa?

JW Marriott Cancun Resort & Spa is well-known for its Cleanliness, Room Comfort, Service and Facilites, as reviewed by verified Traveloka guests.

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JW Marriott Cancun Resort & Spa

Name: JW Marriott Cancun Resort & Spa
Address: Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera, Benito Juárez, Estado de Quintana Roo, Mexico, 77500, Blvd. Kukulcan, Km 14.5, Lote 40-A, Estado de Quintana Roo, 77500, Mexico
Rating: 9.3

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9.3

/10

Exceptional

1,012 reviews

What Guests Say About Their Stay

Janet

10.0

/ 10

What makes this such a great resort is the staff! Everyone is so kind and go out of their way to make you feel welcomed! A big shout out to Carlos at the bell service and Javier at the front security gate. Our suite was very big and had a beautiful view. Highly recommend this resort!

Kaleya

10.0

/ 10

Breakfast was great, staff all throughout the property were so kind and accommodating. Bathroom could've been a little bit cleaner but overall a great stay. Was hoping to have access to dining at Marriott Cancun next door and was not able, that should be changed. As the two are next two each other.

Molly

10.0

/ 10

The hotel itself was amazing: Great location, clean room, attentive and kind staff… the only thing that wasn’t perfect was the beach. Red flag conditions every day and lots of seaweed piled up on the sand. I knew this was a possibility saying in this part of the hotel zone so I do not fault the hotel, FYI only.

In the Area

See Map

Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera, Benito Juárez, Estado de Quintana Roo, Mexico, 77500

Main Facilities

Swimming Pool

Restaurant

24-Hour Front Desk

Parking

Elevator

JW Marriott Cancun Resort & Spa is a resort is located at Benito Juárez. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Available Room Types in JW Marriott Cancun Resort & Spa

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What's around JW Marriott Cancun Resort & Spa

Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera, Benito Juárez, Estado de Quintana Roo, Mexico, 77500

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Discover More About JW Marriott Cancun Resort & Spa

General

In Cancun (Zona Hotelera)

Location

With a stay at JW Marriott Cancun Resort & Spa in Cancun (Zona Hotelera), you'll be within a 5-minute drive of Iberostar Cancun Golf Course and Hotel Zone Beaches. This beach resort is 2.3 mi (3.7 km) from La Isla Shopping Mall and 3.1 mi (5 km) from Delfines Beach.

Attractions

Distances are displayed to the nearest 0.1 mile and kilometer.

Nichupté Lagoon - 0.4 km / 0.2 mi
Ballenas Beach - 0.6 km / 0.3 mi
Aquaworld - 0.8 km / 0.5 mi
Oasis Arena - 1.6 km / 1 mi
Luxury Avenue Shopping Mall - 1.6 km / 1 mi
San Miguelito - 1.7 km / 1 mi
Kukulcan Plaza Shopping Mall - 1.7 km / 1 mi
Maya Museum of Cancun - 2 km / 1.3 mi
Iberostar Cancun Golf Course - 2.1 km / 1.3 mi
Marlin Beach - 2.2 km / 1.4 mi
Hotel Zone Beaches - 2.2 km / 1.4 mi
El Sol de Cancun - 2.7 km / 1.7 mi
La Isla Shopping Mall - 2.8 km / 1.7 mi
West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 3 km / 1.9 mi
Delfines Beach - 3.5 km / 2.2 mi

The preferred airport for JW Marriott Cancun Resort & Spa is Cancun Intl. Airport (CUN) - 17.8 km / 11.1 mi

Facilities

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor pools, an outdoor tennis court, and a sauna. This resort also features concierge services, gift shops/newsstands, and a hair salon.

Business Facilities

Featured amenities include a business center, express check-in, and express check-out. Event facilities at this resort consist of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.

Dining

Grab a bite at Bravio, one of the resort's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges. Buffet breakfasts are available daily from 8:00 AM to 11:30 AM for a fee.

Rooms

Make yourself at home in one of the 447 guestrooms featuring minibars and LED televisions. Rooms have private balconies. Cable television is provided for your entertainment. Private bathrooms have complimentary toiletries and hair dryers.

All facilities in JW Marriott Cancun Resort & Spa

Bar, Cafe and Lounge

Swimming Pool

Entertainment Facility

Fitness Center

Functional Hall

Things to Do

Shops
Romantic proposal packages
Outdoor pool
Indoor pool
Garden
Turkish bath
Spa
Fitness center
Shops
Sauna
Steam room

Hotel Services

Laundry service
Multilingual staff
Express check-in
Newspaper in lobby
Wedding service
Luggage storage
Express check-out
Porter
24-hour Receptionist
Concierge

General

Banquet
Ballroom
Parking
Terrace

Public Facilities

Coffee shop
Elevator
Smoke-free area
Safety deposit box

Business Facilities

Business facilities
Meeting rooms
Business facilities
Conference rooms

Food and Drinks

Vegetarian meal
Poolside bar
Breakfast

Accessibilty

Accessible bathroom
Disabled access friendly
Accessible path of travel

Nearby Facilities

Gift shop
Hair salon
ATM/Banking

Transportation

Airport transfer
Valet parking

Sports and Recreations

Fitness center
Tennis court

Family-friendly Facilities

Children pool

Accommodation Policy & General Information in JW Marriott Cancun Resort & Spa

Important Note

Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Contactless check-in and contactless check-out are available.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in/Check-out Time

Check-in:

15:00 - 00:00

Check-out:

Before 12:00

Fee for buffet breakfast: approximately USD 40 per person
Airport shuttle fee: USD 22.00 per person (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Service Animals Allowed

Professional property host/manager, Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott), Contactless check-out is available, LGBTQIA+ friendly, By ocean, Contactless check-in is available

General Information

Popular Facilities	Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, Elevator
Check-In / Check-Out Time	From 15:00 - 00:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at JW Marriott Cancun Resort & Spa	447
Number of floors in JW Marriott Cancun Resort & Spa	14
Another facilities in JW Marriott Cancun Resort & Spa	Shops, Romantic proposal packages, Outdoor pool, Indoor pool, Garden

Frequently asked question in JW Marriott Cancun Resort & Spa

What are available facilities at JW Marriott Cancun Resort & Spa?

There are top facilites at JW Marriott Cancun Resort & Spa such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, Elevator. (some may require extra charges)

What is normal check-in & check-out time at JW Marriott Cancun Resort & Spa?

The standard check-in time at JW Marriott Cancun Resort & Spa is starting from 15:00 - 00:00 while the latest check-out time is at Before 12:00

Does JW Marriott Cancun Resort & Spa provide breakfast?

Yes, JW Marriott Cancun Resort & Spa provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of JW Marriott Cancun Resort & Spa?

JW Marriott Cancun Resort & Spa is a 5.0-star hotel.

How many floors does JW Marriott Cancun Resort & Spa have?

JW Marriott Cancun Resort & Spa has 14 floors.

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More Reviews from Other Guests in JW Marriott Cancun Resort & Spa

Overall Ratings & Reviews JW Marriott Cancun Resort & Spa

Traveloka (1)

Other sources (1,011)

9.4

Exceptional

From 1,011 reviews

Cleanliness

9.6

Room Comfort

9.6

Service and Facilites

9.6

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Traveler Reviews JW Marriott Cancun Resort & Spa

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Top reviews

Janet

with Children

10.0

/10

Reviewed 13 week(s) ago

Expedia Group verified review

Ross D

with Children

8.0

/10

Reviewed 13 week(s) ago

Expedia Group verified review

We enjoyed our stay. The beach was beautiful, though the water was a little chillier than I expected in April and a bit rough. There should be more umbrellas at the beach for sun protection. You have to wake up super early to reserve chairs for the beach or pool. If you’re not there quickly after reserving them, the staff will remove your towels. The breakfast buffet was delicious and the waiters were fabulous. We enjoyed many of the restaurants at the hotel (better than the offsite restaurants we tried), but avoid the Thai one at all costs. It was awful. The food cost for the week was about $2000 which is very expensive. There is absolutely no nightlife at the hotel and no included activities. If we were to return to Cancun (unlikely) we would definitely stay somewhere else with more activities and do all inclusive.

Guangfeng

with Children

10.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Perfect service.

Sandra Elizabeth

4.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Understaff at the pool area Elevetol Wei

Chris

10.0

/10

Reviewed 14 week(s) ago

Hotels.com verified review

Entire hotel staff team were excellent and made the stay very special

Marian

4.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

My experience was not as expected for several reasons. In sum, I did not feel I was at a JW. One issue was that everyday was very stressful because there were no chairs available to seat at the pool. Guests would at 6am leave towels and informally “reserve” their spot. While I understand it was high season, a higher tier marriott (JW) should have this guest to pool chairs ratio figured out. In checkin, I was also placed in a ground floor room that felt like a corner basement room. Perhaps because I was a solo traveller? It had a balcony that led to an unpleasant looking exterior concrete patio. I paid average $500 per night this felt like downgrade. I had booked partial ocean view. Most importantly, I didn’t feel safe, especially as a solo traveller. I asked to be moved to a non ground floor and was told to wait until the next day. I was moved to a new room at 5am after insisting, because was not able to sleep. I booked this hotel because it was JW but overall was not happy with the experience.

Michael

8.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

Everything was as you would expect. The club… is it worth it? Just about, but we didn’t eat there for dinner - no atmosphere. Things to be improved: 1. Allowing people to leave their towels on a sun lounger who then disappear for 1/2 the day. 2. The parasailing company that operates next to the hotel on the beach - they drive their jet skis way too fast and way too close those in the water.

Laura

with Children

10.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

Magnífico, viaje familiar , con bebé. Más que cómodos.

Matthew

10.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

Fantastic!

Kaleya

10.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

Bryan Geoffrey

10.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

Beautiful Hotel

srikanth

Friends and Family Family

10.0

/10

Reviewed 16 week(s) ago

Hotels.com verified review

Need more fresh fruits , tropical vibe foods

Juan

with Children

10.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

Everything was nice and clean

Deseree

10.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

Amazing costumer service

Yumaira

with Children

10.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

Clean room, great shower

Molly

Friends and Family Family

10.0

/10

Reviewed 18 week(s) ago

Hotels.com verified review

Aliza

Family

10.0

/10

Reviewed 18 week(s) ago

Expedia Group verified review

We loved loved our experience at the JW Marriot. High end gorgeously maintained property. Beautiful rooms and friendly staff! The pools were a hit!

Richard William

10.0

/10

Reviewed 18 week(s) ago

Expedia Group verified review

Property is beautifull with heated pools and hot tubs. Difficult to get chairs by pool and the hotel is insanely expensive, 30 usd for drink at pool or lobby bar. Restaurants also very expensive. 5 star resort with 10 star price

Omar

with Partner

10.0

/10

Reviewed 18 week(s) ago

Expedia Group verified review

El servicio es inmejorable, hotel muy limpio, la comida es muy rica. Muy recomendable

Renee

with Partner

10.0

/10

Reviewed 19 week(s) ago

Expedia Group verified review

This is the most relaxing hotel that we've ever stayed in. The buffet breakfast is outstanding, and the servers are the best we've ever had. We are treated like family here, and that's why we keep coming back here year after year.

Number of reviews per page

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Exterior 4 JW Marriott Cancun Resort & Spa

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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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