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The Carmen Hotel - Ocean Front

Hotels
Finding rooms for you...
8.2
/10
Very Good
875 reviews

What Guests Say About Their Stay

Carlos Jose Torres

10.0
/ 10
Everything was amazing. All the restaurants and shops were really close by. The ocean view was another level and the roof top super nice. Very safe and everything in the room was spacious

Griselda

10.0
/ 10
Muy bien todo, el personal muy atento, muy buena ubicación. muy recomendable.
See translation

Monika

10.0
/ 10
This was my second stay at The Carmen Hotel in Playa del Carmen, and I absolutely loved it just as much as the first time. The location is perfect — steps from the ocean and walking distance to 5th Avenue, restaurants, shops, and nearby resorts. The staff here is truly amazing. Everyone at the front desk, housekeeping, rooftop bar, and coffee shop was so kind, welcoming, and helpful. Even though I don’t speak Spanish, communication was always easy and everyone went above and beyond to make our stay fun and comfortable. The rooftop bar has such a great atmosphere, delicious drinks, and an amazing staff. The breakfast included with our room was phenomenal, and honestly some of the best hotel food I’ve had. We stayed in the Owner’s Suite and highly recommend it. The suite was spacious, very clean, and had incredible wraparound balcony views. The beds were super comfortable, and having the mini fridge, coffee supplies, and plenty of closet space made everything so convenient. Overall, this hotel has everything — amazing people, excellent food, beautiful rooms, and the perfect location. I already can’t wait to come back again!
In the Area
See Map
Calle 8 Norte Manzana 4 #876, Zona Maritima Colonia Centro, Solidaridad, Estado de Quintana Roo, Mexico, 77710

Main Facilities

See more
Swimming Pool
24-Hour Front Desk
WiFi
Elevator
The Carmen Hotel - Ocean Front is a hotel is located at Solidaridad. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around The Carmen Hotel - Ocean Front

Calle 8 Norte Manzana 4 #876, Zona Maritima Colonia Centro, Solidaridad, Estado de Quintana Roo, Mexico, 77710
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Lobby The Carmen Hotel - Ocean Front
Lobby 2 The Carmen Hotel - Ocean Front

Discover More About The Carmen Hotel - Ocean Front

General
Near Quinta Avenida

Location
With a stay at The Carmen Hotel - Ocean Front in Playa del Carmen (Downtown Playa del Carmen), you'll be a 4-minute walk from Quinta Avenida and 9 minutes by foot from Playa del Carmen Main Beach. This beach hotel is 0.6 mi (1 km) from Playacar Beach and 0.6 mi (1 km) from Playa del Carmen Maritime Terminal.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Central Square - 0.1 km / 0.1 mi
Riviera Gran Casino - 0.2 km / 0.1 mi
Mercado Playa del Carmen - 0.2 km / 0.2 mi
Calle 12 - 0.3 km / 0.2 mi
3D Museum of Wonders - 0.3 km / 0.2 mi
Chabad Playa del Carmen - 0.3 km / 0.2 mi
Quinta Avenida - 0.3 km / 0.2 mi
Frida Kahlo Museum - 0.4 km / 0.2 mi
Nuestra Senora del Carmen Catholic Church - 0.4 km / 0.2 mi
Calle Corazón - 0.6 km / 0.4 mi
Quinta Alegría Shopping Mall - 0.7 km / 0.4 mi
Playa del Carmen Main Beach - 0.8 km / 0.5 mi
Founders Park - 0.8 km / 0.5 mi
Plaza Paraiso - 0.9 km / 0.5 mi
Paseo del Carmen - 0.9 km / 0.6 mi

The nearest airports are:
Cozumel Intl. Airport (CZM) - 33.4 km / 20.8 mi
Cancun Intl. Airport (CUN) - 56.1 km / 34.9 mi

The preferred airport for The Carmen Hotel - Ocean Front is Cancun Intl. Airport (CUN).

Facilities
Enjoy recreation amenities such as an outdoor pool or take in the view from a rooftop terrace. Additional amenities at this hotel include complimentary wireless internet access and concierge services.

Business Facilities
Featured amenities include a 24-hour front desk, luggage storage, and an elevator.

Dining
You can enjoy a meal at the restaurant serving the guests of The Carmen Hotel - Ocean Front, or stop in at the snack bar/deli. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Cooked-to-order breakfasts are available daily from 8:00 AM to 11:30 AM for a fee.

Rooms
Stay in one of 37 guestrooms featuring LED televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.

All facilities in The Carmen Hotel - Ocean Front

Bar, Cafe and Lounge The Carmen Hotel - Ocean Front
Bar, Cafe and Lounge
Swimming Pool The Carmen Hotel - Ocean Front
Swimming Pool
Common Space The Carmen Hotel - Ocean Front
Common Space
Lobby The Carmen Hotel - Ocean Front
Lobby
Exterior The Carmen Hotel - Ocean Front
Exterior

Things to Do

  • Romantic proposal packages
  • Beach umbrella
  • Outdoor pool

Food and Drinks

  • Poolside bar
  • Breakfast
  • Snack bar

Hotel Services

  • Luggage storage
  • 24-hour Receptionist
  • Concierge

General

  • Rooftop terrace
  • Terrace

Accessibilty

  • Accessible bathroom
  • Disabled access friendly

Public Facilities

  • Smoke-free area
  • Elevator

Connectivity

  • Free WiFi

Accommodation Policy & General Information in The Carmen Hotel - Ocean Front

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Guests under 18 years old are not permitted at this adults-only property.
  • Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
  • Guests can access their rooms with a mobile device.

Check-in/Check-out Time

Check-in:
15:00 - 18:00
Check-out:
Before 11:00

  • Fee for cooked-to-order breakfast: approximately MXN 280 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Service Animals Allowed

Professional property host/manager, No cribs (infant beds) available, Minimum guest age is 18, No rollaway/extra beds available, Caters to adults only, By ocean, Noise-free rooms not guaranteed

General Information

Popular Facilities
Swimming Pool, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 18:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at The Carmen Hotel - Ocean Front
37
Number of floors in The Carmen Hotel - Ocean Front
5
Another facilities in The Carmen Hotel - Ocean Front
Romantic proposal packages, Beach umbrella, Outdoor pool, Poolside bar, Breakfast

Frequently asked question in The Carmen Hotel - Ocean Front

What are available facilities at The Carmen Hotel - Ocean Front?
There are top facilites at The Carmen Hotel - Ocean Front such as Swimming Pool, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at The Carmen Hotel - Ocean Front?
The standard check-in time at The Carmen Hotel - Ocean Front is starting from 15:00 - 18:00 while the latest check-out time is at Before 11:00
Does The Carmen Hotel - Ocean Front provide breakfast?
Yes, The Carmen Hotel - Ocean Front provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of The Carmen Hotel - Ocean Front?
The Carmen Hotel - Ocean Front is a 4.5-star hotel.
How many floors does The Carmen Hotel - Ocean Front have?
The Carmen Hotel - Ocean Front has 5 floors.
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More Reviews from Other Guests in The Carmen Hotel - Ocean Front

Overall Ratings & Reviews The Carmen Hotel - Ocean Front

Other sources (875)
8.2
Very Good
From 875 reviews
Cleanliness

8.6

Room Comfort

8.8

Location

10.0

Service and Facilites

8.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews The Carmen Hotel - Ocean Front

Number of reviews per page
20
40
Top reviews
Guy
icon-Family
Family
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

It would have been 5 stars across the board but we checked out after the first day because the Sargassum seaweed on the beach was so bad you could not use the beach and the smell was sickening. This is no fault of the hotel, but when we checked out after the first night, the management charged me for two extra nights for leaving early. This is just bad business. I had only made the reservation the day before we arrived so they did not loose any opportunity due to my cancelation, that coupled with the fact that the resort was nowhere near full, leads me to believe they just wanted to take advantage. The hotel is nice as is the staff, and we have stayed here before so I thought nothing of prepaying for the entire week. I won't make that mistake again. I highly recommend if you are going to stay here, do not prepay. I was in the restaurant and hospitality business my whole life, I learned early on never to penalize my customers for their dissatisfaction regardless of where the blame falls. i.e. I would not be writing this scathing review had the management been more concerned about my wife and I having a nice vacation rather than a few hundred dollars.
Read More
Tiffany
icon-with Friends
with Friends
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I loved the room the staff was great location was great only thing is the hot tub on the balcony did not have hot water which was disappointing oh and when it rains the water comes in the room
Carlos Jose Torres
icon-
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Everything was amazing. All the restaurants and shops were really close by. The ocean view was another level and the roof top super nice. Very safe and everything in the room was spacious
Griselda
icon-with Children
with Children
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Muy bien todo, el personal muy atento, muy buena ubicación. muy recomendable.
Monika
icon-with Friends
with Friends
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

This was my second stay at The Carmen Hotel in Playa del Carmen, and I absolutely loved it just as much as the first time. The location is perfect — steps from the ocean and walking distance to 5th Avenue, restaurants, shops, and nearby resorts. The staff here is truly amazing. Everyone at the front desk, housekeeping, rooftop bar, and coffee shop was so kind, welcoming, and helpful. Even though I don’t speak Spanish, communication was always easy and everyone went above and beyond to make our stay fun and comfortable. The rooftop bar has such a great atmosphere, delicious drinks, and an amazing staff. The breakfast included with our room was phenomenal, and honestly some of the best hotel food I’ve had. We stayed in the Owner’s Suite and highly recommend it. The suite was spacious, very clean, and had incredible wraparound balcony views. The beds were super comfortable, and having the mini fridge, coffee supplies, and plenty of closet space made everything so convenient. Overall, this hotel has everything — amazing people, excellent food, beautiful rooms, and the perfect location. I already can’t wait to come back again!
Read More
Denise
icon-
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Wonderful, new, hotel on the beach, great staff. food and drink prices were a little high, and you can’t go in the water because of the seaweed but that’s the location. Everything is upgraded and new and clean, great room, wonderful balcony, and they even have a coffee machine in the rooms which a lot don’t.
roderick
icon-with Partner
with Partner
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Amazing stay
Alvidri
icon-with Friends
with Friends
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Nice beach front location.
Lyne
icon-with Partner
with Partner
8.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

We were there for 10 d’autre days The staff was really nice and friendly Cleaning was fine They don’t have facecloth so bring your own There is a very bad smell coming out of the shower drain so we had to put a wet towel on the drain and it helped There is 4 choices for breakfast and we asked for pastries a couple of times Being in the city you are close to many restaurants for other options Walmart is 10 minutes walk so you can have more options in your fridge (food drinks and alcohol) Being a small hotel makes it a nice and quiet place and not too crowded The room was beautiful The roof top has amazing view and very nice staff but it needs some tlc No long chairs at the pool or beach but you can rent spots nearby The beach is very rocky so you need water shoes The prices are high but you’re on vacation I would go back there!
Read More
Lexis
icon-
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Great location and staff was so nice and helpful! Is a Party location next to the beach. If you want a quiet room ask for a room away from the street. The restaurant was great with great food next to the beach. Rooms were clean and spacious just as shown in their pictures. Is a great hotel if you want to be next to the busy downtown area. Walking distance to the ADO bus and Walmart.
Read More
Dishant
icon-with Partner
with Partner
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Clean room , Some staff dont speak English. Airport shuttle don't available. Ocean view is perfect .
Rachel
icon-Friends and Family Family
Friends and Family Family
4.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Did not know cars were not allowed to the front door. The police will take your license plate. Be aware. No doorman with luggage assistance, be prepared to carry your own luggage. Room was outdated for an ocean front property in my opinion. Showerhead was inoperative and toilet was nearly inop as well. Next door was a nightclub with music blaring over television and continued till 2am. No sleep whatsoever. Breakfast is provided at extra cost and is extremely limited with 4 options. Cleaning staff cleaned our room and turned off air condition. Came back late at night with 80 degrees plus humidity after a long hot day at amusement park. Rented a parking space for 3 days 70 US dollars, had to walk 4 large suitcases 4 blocks uphill because no cars permitted as stated above. Local police booted car after parking in business lot not identifying payments will be required. Traveled for ease of access for the Xcaret parks but will stay in Cancun and bus in next time.
Read More
Cynthia
icon-Family
Family
6.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

The price was fair for the location on 5th Avenue and right in front of the ocean. The hotel is clean and the bed was comfortable, but the property clearly needs renovation. The toilet area felt very small and somewhat claustrophobic. There is also noise at night from nearby restaurants and music from the surrounding area. I personally sleep deeply, so it didn’t bother me, but light sleepers might find it an issue. Overall, it’s a reasonable option for a short stay if you want an affordable beachfront place in a very central area.
Read More
dan
icon-
8.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

The ocean was barely visible. The pool was too small to swim lenghts
Kendall
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

The staff was friendly, great location
Luis
icon-with Friends
with Friends
4.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

People at the check in were not very well trained. They are not up to date with guest using their credit card, not willing to call to verbally verify when their machine does not approve the card. This is a common practice in any respectable hotel. Not very friendly. The sheets were never changed during 8 days. Location great but lousy service. Be aware.
Read More
ARTEMIA
icon-
2.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Service was the worse in restaurant and front desk. My first day arriving. My welcome was my room number no instructions on where the restaurant and pool was no wi fi password was given.
Elizabeth
6.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

They had construction going on during our stay. The floors in lobby were being replaced, which is disappointing because the old floors looked and suited the aesthetic better. So the constant noise and tape and dust was a bit overwhelming. We couldn’t even enjoy the restaurant next door due to the constant noise through the day. The staff were very friendly and helpful. The food and drinks at the rooftop were surprisingly delicious. The passion fruit margaritas and salmon were *chefs kiss*. However, the pool was super cold, didn’t even get in almost wish it was heated but the weather wasn’t too hot.
Read More
Alina
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Very clean. Very friendly and a really nice place in general. Enjoyed my stay & would recommend
Deborah
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

The room was cool but definitely had some issues. For example the paint was peeling, the sofa broke, the shower knob was weak and pulled out of the wall. One of the elevators was broken, but we were on the 2nd floor so we walked the majority of the time. JP (Juan Pablo) was great as was the blond at the beach bar, but Armando at the beach bar was HORRIBLE. The rooftop bar and pool were also very cool, but the pool was freezing cold and the drinks were ridiculously expensive. And in the future I most definitely won’t pay the extra money I spent to stay here since the beach bar was open as was the rooftop pool and bar. Anyone can go! The music was super loud since they put us in a room next to the MUZA, and btw, that MUZA balcony was disgusting and sadly we had to look at it when we sat outside and played cards. They also decided to redo the reception area floors when we were there so that was another minus. The Lucia a hotel uses the same reception desk and it less money AND has a better beach bar and beach chairs. All of the Carmen hotel beach chairs were broken.
Read More
Number of reviews per page
20
40

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Exterior 4 The Carmen Hotel - Ocean Front

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Overall Ratings & Reviews The Carmen Hotel - Ocean Front

Other sources (875)
8.2
Very Good
From 875 reviews
Cleanliness

8.6

Room Comfort

8.8

Location

10.0

Service and Facilites

8.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews The Carmen Hotel - Ocean Front

Number of reviews per page
20
40
Top reviews
Guy
icon-Family
Family
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

It would have been 5 stars across the board but we checked out after the first day because the Sargassum seaweed on the beach was so bad you could not use the beach and the smell was sickening. This is no fault of the hotel, but when we checked out after the first night, the management charged me for two extra nights for leaving early. This is just bad business. I had only made the reservation the day before we arrived so they did not loose any opportunity due to my cancelation, that coupled with the fact that the resort was nowhere near full, leads me to believe they just wanted to take advantage. The hotel is nice as is the staff, and we have stayed here before so I thought nothing of prepaying for the entire week. I won't make that mistake again. I highly recommend if you are going to stay here, do not prepay. I was in the restaurant and hospitality business my whole life, I learned early on never to penalize my customers for their dissatisfaction regardless of where the blame falls. i.e. I would not be writing this scathing review had the management been more concerned about my wife and I having a nice vacation rather than a few hundred dollars.
Read More
Tiffany
icon-with Friends
with Friends
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I loved the room the staff was great location was great only thing is the hot tub on the balcony did not have hot water which was disappointing oh and when it rains the water comes in the room
Carlos Jose Torres
icon-
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Everything was amazing. All the restaurants and shops were really close by. The ocean view was another level and the roof top super nice. Very safe and everything in the room was spacious
Griselda
icon-with Children
with Children
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Muy bien todo, el personal muy atento, muy buena ubicación. muy recomendable.
Monika
icon-with Friends
with Friends
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

This was my second stay at The Carmen Hotel in Playa del Carmen, and I absolutely loved it just as much as the first time. The location is perfect — steps from the ocean and walking distance to 5th Avenue, restaurants, shops, and nearby resorts. The staff here is truly amazing. Everyone at the front desk, housekeeping, rooftop bar, and coffee shop was so kind, welcoming, and helpful. Even though I don’t speak Spanish, communication was always easy and everyone went above and beyond to make our stay fun and comfortable. The rooftop bar has such a great atmosphere, delicious drinks, and an amazing staff. The breakfast included with our room was phenomenal, and honestly some of the best hotel food I’ve had. We stayed in the Owner’s Suite and highly recommend it. The suite was spacious, very clean, and had incredible wraparound balcony views. The beds were super comfortable, and having the mini fridge, coffee supplies, and plenty of closet space made everything so convenient. Overall, this hotel has everything — amazing people, excellent food, beautiful rooms, and the perfect location. I already can’t wait to come back again!
Read More
Denise
icon-
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Wonderful, new, hotel on the beach, great staff. food and drink prices were a little high, and you can’t go in the water because of the seaweed but that’s the location. Everything is upgraded and new and clean, great room, wonderful balcony, and they even have a coffee machine in the rooms which a lot don’t.
roderick
icon-with Partner
with Partner
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Amazing stay
Alvidri
icon-with Friends
with Friends
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Nice beach front location.
Lyne
icon-with Partner
with Partner
8.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

We were there for 10 d’autre days The staff was really nice and friendly Cleaning was fine They don’t have facecloth so bring your own There is a very bad smell coming out of the shower drain so we had to put a wet towel on the drain and it helped There is 4 choices for breakfast and we asked for pastries a couple of times Being in the city you are close to many restaurants for other options Walmart is 10 minutes walk so you can have more options in your fridge (food drinks and alcohol) Being a small hotel makes it a nice and quiet place and not too crowded The room was beautiful The roof top has amazing view and very nice staff but it needs some tlc No long chairs at the pool or beach but you can rent spots nearby The beach is very rocky so you need water shoes The prices are high but you’re on vacation I would go back there!
Read More
Lexis
icon-
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Great location and staff was so nice and helpful! Is a Party location next to the beach. If you want a quiet room ask for a room away from the street. The restaurant was great with great food next to the beach. Rooms were clean and spacious just as shown in their pictures. Is a great hotel if you want to be next to the busy downtown area. Walking distance to the ADO bus and Walmart.
Read More
Dishant
icon-with Partner
with Partner
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Clean room , Some staff dont speak English. Airport shuttle don't available. Ocean view is perfect .
Rachel
icon-Friends and Family Family
Friends and Family Family
4.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Did not know cars were not allowed to the front door. The police will take your license plate. Be aware. No doorman with luggage assistance, be prepared to carry your own luggage. Room was outdated for an ocean front property in my opinion. Showerhead was inoperative and toilet was nearly inop as well. Next door was a nightclub with music blaring over television and continued till 2am. No sleep whatsoever. Breakfast is provided at extra cost and is extremely limited with 4 options. Cleaning staff cleaned our room and turned off air condition. Came back late at night with 80 degrees plus humidity after a long hot day at amusement park. Rented a parking space for 3 days 70 US dollars, had to walk 4 large suitcases 4 blocks uphill because no cars permitted as stated above. Local police booted car after parking in business lot not identifying payments will be required. Traveled for ease of access for the Xcaret parks but will stay in Cancun and bus in next time.
Read More
Cynthia
icon-Family
Family
6.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

The price was fair for the location on 5th Avenue and right in front of the ocean. The hotel is clean and the bed was comfortable, but the property clearly needs renovation. The toilet area felt very small and somewhat claustrophobic. There is also noise at night from nearby restaurants and music from the surrounding area. I personally sleep deeply, so it didn’t bother me, but light sleepers might find it an issue. Overall, it’s a reasonable option for a short stay if you want an affordable beachfront place in a very central area.
Read More
dan
icon-
8.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

The ocean was barely visible. The pool was too small to swim lenghts
Kendall
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

The staff was friendly, great location
Luis
icon-with Friends
with Friends
4.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

People at the check in were not very well trained. They are not up to date with guest using their credit card, not willing to call to verbally verify when their machine does not approve the card. This is a common practice in any respectable hotel. Not very friendly. The sheets were never changed during 8 days. Location great but lousy service. Be aware.
Read More
ARTEMIA
icon-
2.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Service was the worse in restaurant and front desk. My first day arriving. My welcome was my room number no instructions on where the restaurant and pool was no wi fi password was given.
Elizabeth
6.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

They had construction going on during our stay. The floors in lobby were being replaced, which is disappointing because the old floors looked and suited the aesthetic better. So the constant noise and tape and dust was a bit overwhelming. We couldn’t even enjoy the restaurant next door due to the constant noise through the day. The staff were very friendly and helpful. The food and drinks at the rooftop were surprisingly delicious. The passion fruit margaritas and salmon were *chefs kiss*. However, the pool was super cold, didn’t even get in almost wish it was heated but the weather wasn’t too hot.
Read More
Alina
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Very clean. Very friendly and a really nice place in general. Enjoyed my stay & would recommend
Deborah
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

The room was cool but definitely had some issues. For example the paint was peeling, the sofa broke, the shower knob was weak and pulled out of the wall. One of the elevators was broken, but we were on the 2nd floor so we walked the majority of the time. JP (Juan Pablo) was great as was the blond at the beach bar, but Armando at the beach bar was HORRIBLE. The rooftop bar and pool were also very cool, but the pool was freezing cold and the drinks were ridiculously expensive. And in the future I most definitely won’t pay the extra money I spent to stay here since the beach bar was open as was the rooftop pool and bar. Anyone can go! The music was super loud since they put us in a room next to the MUZA, and btw, that MUZA balcony was disgusting and sadly we had to look at it when we sat outside and played cards. They also decided to redo the reception area floors when we were there so that was another minus. The Lucia a hotel uses the same reception desk and it less money AND has a better beach bar and beach chairs. All of the Carmen hotel beach chairs were broken.
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