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The Palm at Playa

Hotels
Finding rooms for you...
7.8
/10
Pleasant
1,001 reviews

What Guests Say About Their Stay

Irving

10.0
/ 10
The service itself was great. The Deck and the Floor deck was not in the best shape. So they had it blocked off. There is no Jacuzzi. There’s just two small pools so that was kind of a disappointment but overall, the place is great breakfast. Not so much.

Lawrence

10.0
/ 10
Location quiet and clean nice rooftop bar and pool the staff were nice! I’d stay here again!

Avigail

10.0
/ 10
The rooms were very spacious and the hotel is very central, great location and very nice roof top. There is no hot tub.
In the Area
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8th Street between 5th and 10th Avenue, Solidaridad, Estado de Quintana Roo, Mexico, 77710

Main Facilities

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This accommodation offers:
Outdoor pool
Poolside bar
Luggage storage
Garden
Rooftop terrace
Disabled access friendly
24-hour Receptionist
The Palm at Playa is located in area / city Solidaridad. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around The Palm at Playa

8th Street between 5th and 10th Avenue, Solidaridad, Estado de Quintana Roo, Mexico, 77710
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Lobby The Palm at Playa
Lobby 2 The Palm at Playa

Discover More About The Palm at Playa

General
Near Quinta Avenida

Location
With a stay at The Palm at Playa, you'll be centrally located in Playa del Carmen, steps from Quinta Avenida and 6 minutes by foot from Playa del Carmen Main Beach. This hotel is 0.4 mi (0.7 km) from Playacar Beach and 0.5 mi (0.7 km) from Playa del Carmen Maritime Terminal.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Quinta Avenida - 0.1 km / 0.1 mi
Frida Kahlo Museum - 0.1 km / 0.1 mi
3D Museum of Wonders - 0.1 km / 0.1 mi
Chabad Playa del Carmen - 0.1 km / 0.1 mi
Mercado Playa del Carmen - 0.2 km / 0.1 mi
Central Square - 0.2 km / 0.1 mi
Calle 12 - 0.3 km / 0.2 mi
Riviera Gran Casino - 0.3 km / 0.2 mi
Playa del Carmen Lighthouse - 0.3 km / 0.2 mi
Calle Corazón - 0.3 km / 0.2 mi
Nuestra Senora del Carmen Catholic Church - 0.4 km / 0.2 mi
Playa del Carmen Main Beach - 0.5 km / 0.3 mi
Quinta Alegría Shopping Mall - 0.5 km / 0.3 mi
Founders Park - 0.5 km / 0.3 mi
Portal Maya - 0.6 km / 0.4 mi

The nearest airports are:
Cozumel Intl. Airport (CZM) - 35.4 km / 22 mi
Cancun Intl. Airport (CUN) - 56.4 km / 35 mi

The preferred airport for The Palm at Playa is Cancun Intl. Airport (CUN).

Facilities
Be sure to enjoy recreational amenities including an outdoor pool and a hot tub. This hotel also features complimentary wireless internet access, tour/ticket assistance, and a banquet hall.

Business Facilities
Featured amenities include a 24-hour front desk and luggage storage.

Dining
Take advantage of the hotel's room service (during limited hours). Relax with your favorite drink at the bar/lounge or the poolside bar. A complimentary continental breakfast is served daily from 7:00 AM to 11:00 AM.

Rooms
Stay in one of 66 guestrooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as laptop-compatible safes and ceiling fans.

All facilities in The Palm at Playa

Facility

  • Outdoor pool
  • Poolside bar
Swimming Pool The Palm at Playa
Swimming Pool
Functional Hall The Palm at Playa
Functional Hall
Common Space The Palm at Playa
Common Space
Lobby The Palm at Playa
Lobby
Exterior The Palm at Playa
Exterior

Food and Drinks

  • Breakfast
  • Poolside bar
  • Continental breakfast

Things to Do

  • Outdoor pool
  • Garden
  • Beach towel
  • Pool sun loungers

Connectivity

  • Free WiFi

General

  • Banquet
  • Smoking area
  • Terrace
  • Rooftop terrace

Accessibilty

  • Disabled access friendly

Hotel Services

  • Luggage storage
  • 24-hour Receptionist

Accommodation Policy & General Information in The Palm at Playa

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Pool access available from 8:00 AM to 9:00 PM.
  • Only registered guests are allowed in the guestrooms.
  • A car is not required for transportation to and from this property.

Check-in/Check-out Time

Check-in:
15:00 - 23:30
Check-out:
Before 11:00

Pets Not Allowed

Professional property host/manager, No cribs (infant beds) available, By ocean, Beach nearby, Essential workers only - NO, No elevators

General Information

Popular Facilities
Check-In / Check-Out Time
From 15:00 - 23:30 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at The Palm at Playa
66
Number of floors in The Palm at Playa
3
Another facilities in The Palm at Playa
Breakfast, Poolside bar, Continental breakfast, Outdoor pool, Garden

Frequently asked question in The Palm at Playa

What is normal check-in & check-out time at The Palm at Playa?
The standard check-in time at The Palm at Playa is starting from 15:00 - 23:30 while the latest check-out time is at Before 11:00
Does The Palm at Playa provide breakfast?
Yes, The Palm at Playa provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of The Palm at Playa?
The Palm at Playa is a 4.0-star hotel.
How many floors does The Palm at Playa have?
The Palm at Playa has 3 floors.
How many rooms are available at The Palm at Playa?
The Palm at Playa has 66 rooms in total.
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More Reviews from Other Guests in The Palm at Playa

Overall Ratings & Reviews The Palm at Playa

Other sources (1,001)
7.8
Pleasant
From 1,001 reviews
Cleanliness

8.0

Room Comfort

8.2

Service and Facilites

8.2

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Traveler Reviews The Palm at Playa

Number of reviews per page
20
40
Top reviews
Nobel
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Great staff. Free Breakfast is just quick grab and go and not meals. The property could've been cleaner.
Irving
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The service itself was great. The Deck and the Floor deck was not in the best shape. So they had it blocked off. There is no Jacuzzi. There’s just two small pools so that was kind of a disappointment but overall, the place is great breakfast. Not so much.
David
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Best place to stay . We will always stay here
Gerardo
icon-Friends and family Family
Friends and family Family
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Creo que pueden mejorar por mucho el desayuno
Leandro
icon-with Partner
with Partner
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Excelente
Luis
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Great hotel , the staff is so kind and helpful
Facundo
icon-Family
Family
4.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

La verdad decepcionados, estuvimos en ese sitio 3 años atrás, nos dimos cuenta que han cambiado de dueños por lo tanto todo se ve terriblemente, poco ciudad, los empleados de allí no tienen la culpa de eso. El servicio, atención y amabilidad es un 5 estrellas, pero el resto muy muy malo. Este es un mensaje para la nueva administración o dueño de este sitio, que pena que tengan el hotel así, las cosas se rompen en pedazos, baños descuidados, humedad o moho por donde quiera. Me saco sombrero para las personas que trabajan allí y dan lo mejor con lo poco que tienen, mis respetos, gracias !
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Ziba Safarkhah
icon-with Children
with Children
6.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

The breakfast was awful
Teres
icon-
6.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Good location, steps from the famed 5th Avenue. The suite I had was clean and spacious but lacked character, art. The only common space is the rooftop pool area and bar which is nice, friendly staff. But there was rarely anyone in the rooftop pool area. Bummer.
Kenneth
icon-
6.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

I took photos of when I left and after I left and I definitely had my stuff gone through. I bought a lock the next day. My room was also smelly and half the lights were not working. They also wanted to charge me for having a friend visit a few hours
Viktor
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Nice room , nice pool
Anabela
icon-with Children
with Children
6.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

The staff and room was great. The towels were grey and could need upgrading. Very quiet and was reasonable for the price
Edward
icon-with Partner
with Partner
6.0
/10
Reviewed 37 week(s) ago

Hotels.com verified review

The Palm is getting older and is in need of some repair. The maintenance of the Palm is in desperate need of an improvement! As a long time visitors we have seen the damage and decline of the property, for example the toilet seat shouldn’t slide around as you sit because the toilet seat is broken! The towels should not feel like sandpaper and a face cloth or wash cloth is now nonexistent and when asking about it you get looked at and treated like you are crazy! The plus side is you can get away and use the beach club at the Carmen hotel down the block to the beach! Very nice place and amenity! The Palm is comfortable but don’t expect a luxury experience! Rain showers were hot but needs to be cleaned so the shower heads can rain fully and not drizzle! Overall doable but do not expect a blanket if you get cold or a toilet seat that is safe to use, or hospitable treatment.
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Edward
icon-with Partner
with Partner
4.0
/10
Reviewed 38 week(s) ago

Hotels.com verified review

Toilet seat was broken, the room looked as if it were not properly cleaned, some substance smeared on one of the nightstands, and the staff were not at all friendly or welcoming!
Gema
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

Hotel has a lot of potential. Hot tub was not hot :/ aside from luke water. Front desk is not the greatest with service. Otherwise, location is great. Rooms are very spacious
Petrov
icon-Leisure
Leisure
8.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

The room was clean, staff was helpful and friendly. I wish they have provided more bottles of water. They only provided two small bottles the first night and that was it.
Jessica
icon-Leisure with Friends
Leisure with Friends
4.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

The whole place is in need of some fixing up. We checked in to a dirty room with hair on the sheets and multiple contact lenses in the window ledge. They told us to wait an hour for them to clean up. Came back and the lenses were still there!! No wash cloths. Shower was leaking all over the floor. No blankets just a tiny sheet to cover yourself. Only one bath towel per person. When we asked for an extra we were told no by the cleaner. The location and pool are the only reason I gave them 2 stars. Save yourself the headache and go elsewhere.
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Lawrence
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Location quiet and clean nice rooftop bar and pool the staff were nice! I’d stay here again!
Michael
icon-Leisure
Leisure
2.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Staff support was lacking. Had no blankets/ wasn’t allowed to bring guests over/ no hot water and my room was above the lobby which played music all day
Marcin
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Greate time in this hotel
Number of reviews per page
20
40

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Lobby 4 The Palm at Playa

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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