NH Collection Palacio de Tepa

Hotels
Finding rooms for you...
9.2
/10
Exceptional
1,001 reviews

What Guests Say About Their Stay

Parker

10.0
/ 10
Great room, staff was super friendly and helpful. You can’t beat the location. Tons of food, drink, coffee options in walking distance. Perfect location for my first time in Madrid.

Jennifer

10.0
/ 10
We loved our almost week-long stay at Palacio de Tepa. Our room (Jr Suite) was roomy, clean, and although a bit far, otherwise perfect. The bed was very comfortable. The location is wonderful: central and in a charming section of the Literary Quarter. We moved from a 2-floor suite to a single-floor suite. The stairs were steep and not great for older people who visit the toilet in the middle of the night. We would stay there again in a heartbeat!

Russell

10.0
/ 10
You can’t beat the location of this hotel, right in the middle of everything Madrid has to offer. The room was cozy and well-appointed, and the overall experience was excellent. There is some city noise from outside, but that’s completely expected given where it sits, and a small trade-off for such a central spot. A great choice for travelers who want to be close to the action.
In the Area
See Map
Calle de San Sebastián 2, Madrid, Community of Madrid, Spain, 28012

Main Facilities

See more
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
NH Collection Palacio de Tepa is a hotel is located at Madrid. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
See more
Login successful!
Now you can enjoy more benefits, including the option to pay near your stay date!

What's around NH Collection Palacio de Tepa

Calle de San Sebastián 2, Madrid, Community of Madrid, Spain, 28012
Discover More Places
Lobby NH Collection Palacio de Tepa
Lobby 2 NH Collection Palacio de Tepa

Discover More About NH Collection Palacio de Tepa

Location


NH Collection Palacio de Tepa is a hotel is located at Madrid.

About NH Collection Palacio de Tepa

From business event to corporate gathering, NH Collection Palacio de Tepa provides complete services and facilities that you and your colleagues need.

Not all hotel allow guests with pets, but NH Collection Palacio de Tepa welcome your furry friend with its special policy. This pet friendly hotel lets you to enjoy holiday without having to worry about leaving your pet at home.

NH Collection Palacio de Tepa is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

Spa treatment is one of the main features of the hotel. Pamper yourself with the relaxing treatment that rejuvenates you.

Are you a shopaholic? Staying at NH Collection Palacio de Tepa will surely spoil you for numerous shopping centers nearby.

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The hotel’s fitness center is a must-try during your stay here.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

NH Collection Palacio de Tepa is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at NH Collection Palacio de Tepa.

All facilities in NH Collection Palacio de Tepa

Entertainment Facility NH Collection Palacio de Tepa
Entertainment Facility
Fitness Center NH Collection Palacio de Tepa
Fitness Center
Functional Hall NH Collection Palacio de Tepa
Functional Hall
Lobby NH Collection Palacio de Tepa
Lobby
Exterior NH Collection Palacio de Tepa
Exterior

Hotel Services

  • Laundry service
  • Multilingual staff
  • Wedding service
  • Luggage storage
  • 24-hour Receptionist
  • Concierge

Things to Do

  • Outdoor facilities
  • TV lounge
  • Spa
  • Fitness center
  • Library

Public Facilities

  • Elevator
  • Smoke-free area
  • Safety deposit box

Food and Drinks

  • Vegetarian meal
  • Breakfast

General

  • Banquet
  • Ballroom

Accessibilty

  • Wheelchair accessible
  • Disabled access friendly

Business Facilities

  • Business facilities
  • Conference rooms

Transportation

  • Valet parking (surcharge)

Connectivity

  • Free WiFi

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in NH Collection Palacio de Tepa

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • A car is not required for transportation to and from this property.

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 12:00

  • Fee for cooked-to-order breakfast: approximately EUR 35 for adults and EUR 18 for children
  • Valet parking fee: EUR 40 per day
  • Nearby parking fee: EUR 40 per day (656 ft away)
  • Pet fee: EUR 35 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Limited Number Of Pets In Room

Bioscore Sustainability, Professional property host/manager, No rollaway/extra beds available

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 00:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at NH Collection Palacio de Tepa
83
Number of floors in NH Collection Palacio de Tepa
5
Another facilities in NH Collection Palacio de Tepa
Laundry service, Multilingual staff, Wedding service, Luggage storage, 24-hour Receptionist

Frequently asked question in NH Collection Palacio de Tepa

What are available facilities at NH Collection Palacio de Tepa?
There are top facilites at NH Collection Palacio de Tepa such as Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at NH Collection Palacio de Tepa?
The standard check-in time at NH Collection Palacio de Tepa is starting from 15:00 - 00:00 while the latest check-out time is at Before 12:00
Does NH Collection Palacio de Tepa provide breakfast?
Yes, NH Collection Palacio de Tepa provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of NH Collection Palacio de Tepa?
NH Collection Palacio de Tepa is a 5.0-star hotel.
How many floors does NH Collection Palacio de Tepa have?
NH Collection Palacio de Tepa has 5 floors.
See All

More Reviews from Other Guests in NH Collection Palacio de Tepa

9.2
Exceptional
From 1,001 reviews
Cleanliness

9.6

Room Comfort

9.2

Location

10.0

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews NH Collection Palacio de Tepa

Number of reviews per page
20
40
Top reviews
Parker
icon-
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Great room, staff was super friendly and helpful. You can’t beat the location. Tons of food, drink, coffee options in walking distance. Perfect location for my first time in Madrid.
Richard
6.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Nice staff, but don’t take the room with the bed on the second floor. At four of clock in the morning I fell off the stairs. The stairs are narrow and not the same size turning at each end.
Barbara
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Excellent see
Jennifer
icon-with Partner
with Partner
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

We loved our almost week-long stay at Palacio de Tepa. Our room (Jr Suite) was roomy, clean, and although a bit far, otherwise perfect. The bed was very comfortable. The location is wonderful: central and in a charming section of the Literary Quarter. We moved from a 2-floor suite to a single-floor suite. The stairs were steep and not great for older people who visit the toilet in the middle of the night. We would stay there again in a heartbeat!
Read More
Russell
icon-with Partner
with Partner
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

You can’t beat the location of this hotel, right in the middle of everything Madrid has to offer. The room was cozy and well-appointed, and the overall experience was excellent. There is some city noise from outside, but that’s completely expected given where it sits, and a small trade-off for such a central spot. A great choice for travelers who want to be close to the action.
Read More
Mary
icon-with Friends
with Friends
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Staff were wonderful. Every recommendation for restaurants and tapas bars were excellent. Room was always clean, though could use better storage accommodations for clothes and bathroom items. Breakfast was delicious and the location is very good. Our room was a little noisy - had one roof window and it didn't seem to close tightly so we heard street noise a bit too much. But overall a great stay.
Read More
Alistair
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Fantastic room. Lovely little touches like arrival and departing treats left in the room. Staff were all very pleasant and guest relations desk was very helpful. Breakfast buffet had a huge selection and à la carte options were included in the price.
DAVID
icon-Leisure
Leisure
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Great staff, location, service, cleanliness. Excellent all around!
Maria
10.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

Staff
Amir
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

every thing was excellent
Ahmad
icon-Leisure
Leisure
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Location and the friendly staff
gonzalo
icon-Leisure
Leisure
8.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

I have issues with the daily making of the room and The room 420 is facing Atocha a very noisy street.
Geraldine Fiona
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

The room was large, very comfortable for three adults. Cleaners were very efficient. Staff in general very kind. Position super. Only thing that could be improved is hotel bar: very small and not not particularly inviting.
Alicia
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Lovely hotel, can’t really fault it. Location is wonderful, very central but not loud. Breakfast was wonderful, great variety and well stocked, staff were incredibly attentive. Reception staff were also great, on arrival our room wasn’t ready and they offered to prioritise it and call us when ready, our luggage was already in the room by the time we got back. Room was lovely and clean, bed comfy and massive, the only thing that was slightly annoying is that the room and the bathroom were very warm, we could not regulate the room temperature and had to resource to opening the window, which was a bit noisy at night, the extractor fan did not work in the bathroom
Read More
yaremis
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

The room, the staff, the location, the breakfast… the hotel itself was beautiful and the staff was friendly and welcoming. I loved the place
Donald Lee
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

We had a bigger room than we had booked. Had plenty of room to spread out. The hotel was clean and the staff was friendly. Location is convenient to get around to all the sights.
Robert
icon-
10.0
/10
Reviewed 34 week(s) ago

Hotels.com verified review

The room was stunning. Sloped wooden ceiling with a skylight. Felt special.
Alessandra
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Excellent location, amazing staff and breakfast was superb!
Kristina
icon-with Partner
with Partner
4.0
/10
Reviewed 37 week(s) ago

Hotels.com verified review

We scheduled one week at this hotel and spent over $4,000. A few days after we arrived there was no hot water and we had to take cold showers. A few days later there was no wifi and we were unable to conduct business on some zoom calls. When we spoke to the front desk, they said there was nothing that could be done because we booked our room through a third party. We thought that was terrible customers service and unacceptable for hotel that charges $500 per night.
Read More
Ann
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Yes very good , lots of selections and excellent service
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Lobby 4 NH Collection Palacio de Tepa

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Traveloka Korea Ltd. | Business Registration Number: 291-86-03397 | Representative: LOOI YUNG JOSHUA | Address: 431 Teheran-ro, Gangnam-gu, Seoul, Republic of Korea (Samsung-dong) | Call Center (Mon–Fri, 9:00 AM – 6:00 PM GMT+9): +82 70 5234 2354 | Email: cs@traveloka.com | Mail-order Business Registration: No. 2025-SeoulGangnam-02676 | Tourism Business Registration: No. 2025-48
Copyright © 2026 Traveloka. All rights reserved
9.2
Exceptional
From 1,001 reviews
Cleanliness

9.6

Room Comfort

9.2

Location

10.0

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews NH Collection Palacio de Tepa

Number of reviews per page
20
40
Top reviews
Parker
icon-
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Great room, staff was super friendly and helpful. You can’t beat the location. Tons of food, drink, coffee options in walking distance. Perfect location for my first time in Madrid.
Richard
6.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Nice staff, but don’t take the room with the bed on the second floor. At four of clock in the morning I fell off the stairs. The stairs are narrow and not the same size turning at each end.
Barbara
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Excellent see
Jennifer
icon-with Partner
with Partner
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

We loved our almost week-long stay at Palacio de Tepa. Our room (Jr Suite) was roomy, clean, and although a bit far, otherwise perfect. The bed was very comfortable. The location is wonderful: central and in a charming section of the Literary Quarter. We moved from a 2-floor suite to a single-floor suite. The stairs were steep and not great for older people who visit the toilet in the middle of the night. We would stay there again in a heartbeat!
Read More
Russell
icon-with Partner
with Partner
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

You can’t beat the location of this hotel, right in the middle of everything Madrid has to offer. The room was cozy and well-appointed, and the overall experience was excellent. There is some city noise from outside, but that’s completely expected given where it sits, and a small trade-off for such a central spot. A great choice for travelers who want to be close to the action.
Read More
Mary
icon-with Friends
with Friends
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Staff were wonderful. Every recommendation for restaurants and tapas bars were excellent. Room was always clean, though could use better storage accommodations for clothes and bathroom items. Breakfast was delicious and the location is very good. Our room was a little noisy - had one roof window and it didn't seem to close tightly so we heard street noise a bit too much. But overall a great stay.
Read More
Alistair
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Fantastic room. Lovely little touches like arrival and departing treats left in the room. Staff were all very pleasant and guest relations desk was very helpful. Breakfast buffet had a huge selection and à la carte options were included in the price.
DAVID
icon-Leisure
Leisure
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Great staff, location, service, cleanliness. Excellent all around!
Maria
10.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

Staff
Amir
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

every thing was excellent
Ahmad
icon-Leisure
Leisure
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Location and the friendly staff
gonzalo
icon-Leisure
Leisure
8.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

I have issues with the daily making of the room and The room 420 is facing Atocha a very noisy street.
Geraldine Fiona
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

The room was large, very comfortable for three adults. Cleaners were very efficient. Staff in general very kind. Position super. Only thing that could be improved is hotel bar: very small and not not particularly inviting.
Alicia
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Lovely hotel, can’t really fault it. Location is wonderful, very central but not loud. Breakfast was wonderful, great variety and well stocked, staff were incredibly attentive. Reception staff were also great, on arrival our room wasn’t ready and they offered to prioritise it and call us when ready, our luggage was already in the room by the time we got back. Room was lovely and clean, bed comfy and massive, the only thing that was slightly annoying is that the room and the bathroom were very warm, we could not regulate the room temperature and had to resource to opening the window, which was a bit noisy at night, the extractor fan did not work in the bathroom
Read More
yaremis
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

The room, the staff, the location, the breakfast… the hotel itself was beautiful and the staff was friendly and welcoming. I loved the place
Donald Lee
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

We had a bigger room than we had booked. Had plenty of room to spread out. The hotel was clean and the staff was friendly. Location is convenient to get around to all the sights.
Robert
icon-
10.0
/10
Reviewed 34 week(s) ago

Hotels.com verified review

The room was stunning. Sloped wooden ceiling with a skylight. Felt special.
Alessandra
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Excellent location, amazing staff and breakfast was superb!
Kristina
icon-with Partner
with Partner
4.0
/10
Reviewed 37 week(s) ago

Hotels.com verified review

We scheduled one week at this hotel and spent over $4,000. A few days after we arrived there was no hot water and we had to take cold showers. A few days later there was no wifi and we were unable to conduct business on some zoom calls. When we spoke to the front desk, they said there was nothing that could be done because we booked our room through a third party. We thought that was terrible customers service and unacceptable for hotel that charges $500 per night.
Read More
Ann
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Yes very good , lots of selections and excellent service
Number of reviews per page
20
40