Hilton Cardiff

The free indoor pool was not included in the price and you had to pay an additional fee to use it which was not mentioned at the time of booking

We had a very poor stay indeed. We stayed in room 333 The room smelt of cigarette smoke. The television did not work. We reported this on 3 separate occasions to 3 different members of staff who were behind the reception desk and each time we were told that someone would go up to look at it - I think they named Stuart ? We were woken by the fire alarm just before midnight - we went outside only to see that there was a police riot van and multiple police officers in reception talking to a gentleman who was sitting on the sofa. There were also people still sat in the bar area. These people did not move and did not come outside at all. Unlike us in our night wear. We remained outside for some time. Once we were allowed back in, there were no staff members available to show us where the staircases were, reception was busy and no one knew what to do. We eventually went in a lift however before arriving at our floor the alarm went off again. This time we had to try to navigate our way through an unfamiliar corridor with poorly placed fire exit signs. We eventually arrived in reception via a lounge / function room ? We were unable to open the fire exit doors there as there were a number of homeless rough sleepers in the doorway. All of this will be visible on your CCTV systems. All in all a very poor experience of staying at The Hilton Hotel Cardiff. Am still waiting for a response from Hilton hotels (was promised an email when we checked out 5 days ago.)

The staff were polite, breakfast was okay. The spa facilities are disappointing a d yes hottub had too many chemicals in that it ruined answer discoloured my swimwear. The fire alarm.wemt off there were no staff in sight ro inform us of any information and when we could return in

Great stay as always - so comfy and beautiful suite- definitely worth the extra !

None

A perfect location for a hotel if you are going to a gig at Cardiff Castle.

It was a good location.

Good location, no actual Hilton parking but there is very very close parking anyway. Pay for use pool and gym was a surprise.

The room and bedding was fine - clean. The rest of the hotel needs a really deep clean. I booked for the pool and jacuzzi and took one look and thought- no way am I going in there! The lifts need a deep clean between the doors and windows need attention. A good steam clean ever would do no harm. No bar open on Sunday evening. Nothing in the mini bar. Not even a bottle of water! On a positive note, it was quite enough to get some rest. For £200, I excepted better.

Helpful staff and very clean room

Had a nice stay at the Hilton, clean comfortable and great location. Slightly dated in areas (pool, and room) and lacking atmosphere in the bar (no background music). After spending £294 a night we were disappointed to find that we needed to pay an extra £10 per session to use the pool. We were not notified about this on reception which was disappointing. The hotel do offer a discount code on the NCP carpark which is a stones throw away, although this is still incredibly expensive. Lovely gesture of a balloon and cake for my son’s birthday which was a very well received when we entered our room.

The hotel itself is fine with very good location, but it does not have parking and the nearest car park NCP charges £35 a day and eveytime you drive you the last payment becomes invalid. The hotel should have negotiated much better deal with NCP, than just 10%. I didn't realised the parking fee is so high when booking.

Wonderful stay, beautiful hotel

Great location, close to shopping area and restaurants.

Charged me twice for the room

Edward stood out as an exceptionally helpful member of staff. So informative, friendly and knowledgeable and nothing was too much trouble. He went above and beyond and we were very grateful as it was our first visit to Cardiff. We had a deluxe room which was very comfortable, executive lounge was an added bonus. Breakfast was amazing, plenty of of choice.

Wonderful stay only one thing was only one toilet roll for 4 people

In addition to my very positive reviews of this hotel (above), I would like to give special recognition to Fatima at the Front Desk. She did an excellent job and went out of her way to help me out on multiple occasions during my week’s stay at the hotel. These included answering many questions, placing me in a well-located room upon arrival (different from the "assigned room"), and facilitating future reservations at your hotel. She is an ideal person to welcome people to your hotel due to her knowledge and sunny disposition – recognizing that many guests (myself included) are exhausted after strenuous and stressful travel to Cardiff (transatlantic flight!)

The hotel was modernised, clean and staff were friendly. Perfect location to access all amenities. Definitely returning!

Excellent location as well as top tier hotel