Hilton Cardiff

Charged me twice for the room

Edward stood out as an exceptionally helpful member of staff. So informative, friendly and knowledgeable and nothing was too much trouble. He went above and beyond and we were very grateful as it was our first visit to Cardiff. We had a deluxe room which was very comfortable, executive lounge was an added bonus. Breakfast was amazing, plenty of of choice.

Wonderful stay only one thing was only one toilet roll for 4 people

In addition to my very positive reviews of this hotel (above), I would like to give special recognition to Fatima at the Front Desk. She did an excellent job and went out of her way to help me out on multiple occasions during my week’s stay at the hotel. These included answering many questions, placing me in a well-located room upon arrival (different from the "assigned room"), and facilitating future reservations at your hotel. She is an ideal person to welcome people to your hotel due to her knowledge and sunny disposition – recognizing that many guests (myself included) are exhausted after strenuous and stressful travel to Cardiff (transatlantic flight!)

The hotel was modernised, clean and staff were friendly. Perfect location to access all amenities. Definitely returning!

Excellent location as well as top tier hotel

Excellent Hotel, well-located next to Cardiff Castle, parks, shopping areas, etc. Clean and well cared for. Reception staff went out of their way to be helpful (we had a complex booking because we were working around a concert bundle stay, with a booking before, and a booking after the concert date) and to make sure we had continuity in the room we stayed in and simplified things as much as possible to make it relatively seemless. Excellent restaurant and lounge. Paid breakfast is worth it for convenient schedule, and hot and cold selections. Only note is that the hotel hosts graduations celebrations during the end of June and the event room does not have a ceiling, meaning that the sound carries through the open foyer up to the upper levels, but events end relatively early. Bring earplugs if you are a light/early sleeper, just in case.

When we arrived we were surprised at how loud and rowdy the crowd in the bar were and then later this was replaced by a large number of loud and drunk teenagers later on attending their prom! The room was clean and comfortable, breakfast was perfect and the staff were more than helpful, but the noise and the building works going on outside made the stay slightly less enjoyable than it would have been otherwise.

Breakfast buffet offered plenty of options. Property convenient to shopping and restaurants. Across the street from the castle. Only downside was all the street construction which wasn’t their fault.

Perfect stay, would highly recommend it

Läget på hotellet var fantastiskt. Bra frukost. Trevligt att kunna simma på hotellet.

Clean room, staff very friendly and happy to help. Lovely onsite restaurant, the food was delicious. Overall for our first stay it was made lovely. We will be back.

The room was nice and spacious but the bathroom looked dated specially the door. We pulled the beds together because we had children with us and where the bed was it was very dirty on the floor we found the an old dried cheeto under the bed which was not pleasant. The amenities were really good we really enjoyed the swimming pool, steam and sauna. Breakfast service was good and we found the staff very friendly and helpful. The views from the room over the castle were also really nice.

Great stay here warm and welcoming staff would definitely recommend

È la seconda volta che prenoto questo hotel, soprattutto per la sua posizione strategica e la facilità con cui è possibile raggiungere i luoghi di interesse. Il personale è molto cortese; desidero fare una menzione speciale a Chiara, Event Manager, una professionista instancabile, competente e sempre disponibile a soddisfare ogni richiesta con gentilezza e attenzione. Le camere sono spaziose, ma iniziano a mostrare i segni del tempo. La moquette andrebbe rinnovata e anche il bagno potrebbe essere reso più funzionale, in particolare per quanto riguarda la disposizione della porta di accesso, che risulta poco pratica. Ho inoltre notato l'assenza del courtesy set, normalmente presente in molte strutture Hilton. Sono rimasto invece sorpreso dalla scarsa efficienza degli ascensori, un problema che ricordo di aver riscontrato già circa un anno fa. Una struttura Hilton non dovrebbe trascurare aspetti di questo tipo, che incidono sull'esperienza complessiva degli ospiti.

We arrived early from overseas flight. Manager front desk told us we were too early, no rooms available. I asked did she want to check, she said no need, she knew. Said she would store our bags. That’s it. I asked for a map, she gave a booklet, said turn left, turn left, turn right. Much better reception at The Parkgate. Warm welcome, invited us to rest our feet, directions of things to do, 100% stay at The Parkgate. Avoid Hilton Cardiff.

The check is was great the gentleman checked us in early. Room was fine, clean. We came back to the bar for a drink in the night and it stunk of drains really not nice. Had an awful sleep. Our room 418 was right by the lift and there was a lot of noise and at one point security was making a noise with someone. Also there was the bar in the street that was very noisy. Used the gym and it was 26 degrees no air con but well equipped. Check out, met with some patronising staff who really need to read the room! Very insincere will definitely go back to the parkgate as it is excellent there. Only tried Hilton for a change

Nice room with a wonderful view. Staff friendly and efficient. Hotel excellent though restaurant was poor and overpriced. Breakfast excellent and good value.

Refurbished since our last stay- its very clean looking

The staff were great during check-in and if we needed anything from reception! The pool was great, especially the sauna and the buffet breakfast was brill