Hilton Cardiff

Not a great experience, on arrival to check in there were hundreds of people, the noise was horrendous, I struggled to hear the staff member checking me in. The room had a few issues with lack of cleanliness.

Wonderful stay. Hotel very well maintains and in great location

Great stay, central location. Lovely breakfast… friendly staff

Clean room but no bottled water. Room provided was an accessible room, which was unnecessary.

Excellent petit-déjeuner. Chambre spacieuse mais douche décevante. La piscine est très décevante et ne correspond guère aux photos. Localisation très centrale dans la ville.

No

The hotel location is perfect for exploring Cardiff on foot. There is access to two car parks within easy walking distance. The rooms were clean with friendly staff and also offered great spa facilities. The breakfast buffet was superb with a large range of hot and cold food.

Paying to use the pool is not what I would expect from a Hilton stay

We had a lovely time. Great location and really comfortable bed.

Staff at reception wasn’t overly friendly. Pool is made to look a lot nicer and relaxing on the photos. There is also an extra £5 charge per person to use the pool which wasn’t specified on Expedia at time of booking. They waived the charge but it’s not worth the money unless you want your kids to let off steam. Great location and room was very good.

There is a fee to use the pool and no onsite parking. This is not disclosed accurately on the site nor the Hilton website. The sink ran all night and TV did not work and no one came to fix it. The room was dilapidated and we had to listen to a domestic violence incident twice from the room next to us. We called down and no one came. The hotel is disgusting. Do not stay in this Hilton. We are regular Hilton guests and this one is by far no where near what a Hilton is normally.

The hotel is in a perfect location and has easy access to amenities and transport. The pool was very busy.

Lovely clean rooms, good breakfast, but there was a strange odour by the bar which wasn’t nice.

Clean and tidy. Great location

This hotel always goes above and beyond what other hotels offer. Their hospitality is second to none.

The hotel was clean and the staff polite, friendly and very professional. Didn't like the fact that there was a surcharge to use the pool.

Clean

As you would expect from a Hilton really. High quality service from the check in staff, well designed and maintained. The restaurant was quiet but I was never offered a dessert or another drink. The table was never cleared and I had to walk to the chatting bar staff to settle my bill. Car parking is £35 a night (24hrs) and is a stand alone NCP about 100 yds away. The most memorable feature of the car park is its overpowering stench of urine. Other than that, a lovely stay although Cardiff itself is a bit of a hole.

It’s ok

Wont be going back. I booked the night as a getaway for me & my partner.. Duran our stay: we were greeted warminly by the receptionist, front of house looked cleaned and well maintained. After checking in we relaxed in the pool which did bring a calming experience (cant fault the pool). Our room was clean and ready for us to use, after our time in the pool we went back to our room to shower and get ready to go out to dinner and watch a show. Heres where things started to go wrong. The shower was completly blocked we didnt realise this untill water flooded the bathroom i go to reception to report and asked for fresh towels and for someone to sort the shower. Within 10 mins we had new towels and the maintanance guy come to basically plung the drain & pour nr muscle done the shower to be told give it 15 minutes to unblock. After waiting we showeed to again the water not draining and the bathroom flooding. We also had an issue with the sink the metal block was completly seized and we didnt realise till after brushing our teeth. The hole palama cost us an extra hour to get ready which we missed our evening show before food not leaving much entertainment to enjoy. I got my money back for the pool (which they dont tell you its extra btw) as compensation but its not good enough considering the price of the stay and our evening away basically runied with nothing we could do because we missed everything due to the delays. Wont be going back.