Hilton Cardiff

The staff were all excellent but the hotel itself is a bit shabby. We had a twin room, the plug sockets between the beds didn't work and sparked when we plugged something in. The shower while spacious would fluctuate between hot and cold non stop. We were kept awake for several hours by children or young teens screaming. We thought it was in the room next to us but it felt like it was coming from the outside area of the hotel. I don't usually expect much from a hotel for one night, but I'd recommend another, slightly cheaper hotel like a Premier Inn, at least their plugs work and their rooms have some semblance of soundproofing. Another American brand being reduced to a rip off perhaps? Not surprised but still a bit disappointed.

The room was ok as was the cleanliness and breakfast. The staff were very good and did you proud. The things that weren’t quite right were £5 to use pool (perhaps better indication on web site) segregation at breakfast, why were there seats for “plebs” and seats for the “more affluent people?” Not one of our best stays but it did have a central location which was its saving grace.

Staff were good at check in which was fast and efficient. Can we suggest you work with the airport to reposition the Uber pickup area as the walk into the hotel from arrivals is easily blocked by people waiting for pickups

Wifi good, clean and spaciouus room. Only issue was that heating did not function well and room was cold.

Parking at this hotel is non existent. You will need to pay and display. For a hotel with this name I expected a little bit more in the room. We couldn’t watch net flix on the TV as it was not internet connected. The breakfast was good though.

A clean and comfortable room in a central location with a good buffet breakfast.

Charged left right and center for things that ive never payed for at hotels- like the swimming pool,10 pound for a child to use is criminal. It was my daughters birthday and i wasn't interested in arguing but the charges just kept coming. After paying 200 for a room, that sort of smelt like sewerage. A room we were moved to by the receptionist as a treat for my daughter 16th birthday. There was the smell & the Big crack in the sink. 2 towels in the whole room Staff on desks were some of the most rude and unfriendly people I've ever met let alone in a hotel staff setting. They all look avout 16 which is fine but why so rude? Not our fault you chose to work on new years eve. 2 days later and i havent had the deposit of 25 back yet that i was told would cover things if we wanted to spend anything while we were there. Instead I was tapping my card for every single thing we asked for. Even 10 min at the spa. Probably wouldn't stay at this particular hilton again due to the staff, unfortunate as its a great hotel in a great location just had too many issues & random high charges

Dog barking next door all night.

From no drinking water in the room to brown water pouring through the bathroom ceiling from the room upstairs. Terrible customer care, laughable standards… £10 extra to use the pool and £30 to park. Honestly appalling

The hotel is very conveniently located in the centre of Cardiff and the staff were very attentive. Room make up was daily , a rarity these days, although lacked attention to detail as food crumbs (ours) were found in the made bed.

Quarto com carpete com muita poeira, no banheiro colocaram toalha de rosto para o pano de piso. Tomar banho e alagava o quarto. Café da manhã cheio, máquinas de bebidas muito sujas para fazer café, a reposição de comida era pouca. E infelizmente os tipos de hóspedes não ajudam, colocam a mão em tudo ao invés de usar os pegadores. A falta de higiene me incomodou e falta de variedade. Vi hóspedes Indianos achando que a piscina era Rio para se banhar logo cedo.

Nice hotel, excellent staff

We had a wonderful 4 day Christmas break! Room 719 was excellent - clean, comfortable temperature. Huge comfy bed - everything you need provided. Breakfast was good every day - lots of choice. Christmas Day dinner was lovely. The staff were absolutely outstanding! Friendly, welcoming, efficient & professional

Excellent festive stay!

Incredible hospitality, made the day feel special

Very helpful and courteous staff

Staff unhelpful

Did not have breakfast stayed in bed. Stay very good would have preferred 25%off car park instead

Clean room and hotel, great staff. Very central.

Such a lovely staff, when asked why we were staying we mentioned we just got engaged and they gave us a complimentary breakfast which was so lovely of them. Very attentive staff