Hilton Cardiff

A clean and comfortable room in a central location with a good buffet breakfast.

Charged left right and center for things that ive never payed for at hotels- like the swimming pool,10 pound for a child to use is criminal. It was my daughters birthday and i wasn't interested in arguing but the charges just kept coming. After paying 200 for a room, that sort of smelt like sewerage. A room we were moved to by the receptionist as a treat for my daughter 16th birthday. There was the smell & the Big crack in the sink. 2 towels in the whole room Staff on desks were some of the most rude and unfriendly people I've ever met let alone in a hotel staff setting. They all look avout 16 which is fine but why so rude? Not our fault you chose to work on new years eve. 2 days later and i havent had the deposit of 25 back yet that i was told would cover things if we wanted to spend anything while we were there. Instead I was tapping my card for every single thing we asked for. Even 10 min at the spa. Probably wouldn't stay at this particular hilton again due to the staff, unfortunate as its a great hotel in a great location just had too many issues & random high charges

Dog barking next door all night.

From no drinking water in the room to brown water pouring through the bathroom ceiling from the room upstairs. Terrible customer care, laughable standards… £10 extra to use the pool and £30 to park. Honestly appalling

The hotel is very conveniently located in the centre of Cardiff and the staff were very attentive. Room make up was daily , a rarity these days, although lacked attention to detail as food crumbs (ours) were found in the made bed.

Nice hotel, excellent staff

We had a wonderful 4 day Christmas break! Room 719 was excellent - clean, comfortable temperature. Huge comfy bed - everything you need provided. Breakfast was good every day - lots of choice. Christmas Day dinner was lovely. The staff were absolutely outstanding! Friendly, welcoming, efficient & professional

Excellent festive stay!

Incredible hospitality, made the day feel special

Very helpful and courteous staff

Staff unhelpful

Did not have breakfast stayed in bed. Stay very good would have preferred 25%off car park instead

Clean room and hotel, great staff. Very central.

Such a lovely staff, when asked why we were staying we mentioned we just got engaged and they gave us a complimentary breakfast which was so lovely of them. Very attentive staff

The service for our stay was impeccable. We were thrilled to find balloons and cakes in our room after mentioning the reasons for our stay and can’t thank the staff enough. The hotel smelt divine and we really enjoyed our time here.

Room was clean and comfortable staff were amazing very friendly and helpful.

No breakfast to dear

Absolutely awful

Lovely

Junior Suite 625. Sofa very uncomfortable. Water pressure not good. Bathroom needs attention.