Hilton Cardiff

Staff at reception wasn’t overly friendly. Pool is made to look a lot nicer and relaxing on the photos. There is also an extra £5 charge per person to use the pool which wasn’t specified on Expedia at time of booking. They waived the charge but it’s not worth the money unless you want your kids to let off steam. Great location and room was very good.

There is a fee to use the pool and no onsite parking. This is not disclosed accurately on the site nor the Hilton website. The sink ran all night and TV did not work and no one came to fix it. The room was dilapidated and we had to listen to a domestic violence incident twice from the room next to us. We called down and no one came. The hotel is disgusting. Do not stay in this Hilton. We are regular Hilton guests and this one is by far no where near what a Hilton is normally.

The hotel is in a perfect location and has easy access to amenities and transport. The pool was very busy.

Lovely clean rooms, good breakfast, but there was a strange odour by the bar which wasn’t nice.

Clean and tidy. Great location

This hotel always goes above and beyond what other hotels offer. Their hospitality is second to none.

The hotel was clean and the staff polite, friendly and very professional. Didn't like the fact that there was a surcharge to use the pool.

Clean

As you would expect from a Hilton really. High quality service from the check in staff, well designed and maintained. The restaurant was quiet but I was never offered a dessert or another drink. The table was never cleared and I had to walk to the chatting bar staff to settle my bill. Car parking is £35 a night (24hrs) and is a stand alone NCP about 100 yds away. The most memorable feature of the car park is its overpowering stench of urine. Other than that, a lovely stay although Cardiff itself is a bit of a hole.

It’s ok

Wont be going back. I booked the night as a getaway for me & my partner.. Duran our stay: we were greeted warminly by the receptionist, front of house looked cleaned and well maintained. After checking in we relaxed in the pool which did bring a calming experience (cant fault the pool). Our room was clean and ready for us to use, after our time in the pool we went back to our room to shower and get ready to go out to dinner and watch a show. Heres where things started to go wrong. The shower was completly blocked we didnt realise this untill water flooded the bathroom i go to reception to report and asked for fresh towels and for someone to sort the shower. Within 10 mins we had new towels and the maintanance guy come to basically plung the drain & pour nr muscle done the shower to be told give it 15 minutes to unblock. After waiting we showeed to again the water not draining and the bathroom flooding. We also had an issue with the sink the metal block was completly seized and we didnt realise till after brushing our teeth. The hole palama cost us an extra hour to get ready which we missed our evening show before food not leaving much entertainment to enjoy. I got my money back for the pool (which they dont tell you its extra btw) as compensation but its not good enough considering the price of the stay and our evening away basically runied with nothing we could do because we missed everything due to the delays. Wont be going back.

Great room, lovely bathroom and toiletries, comfy bed and ace pillows.

I

Definitely best hotel in Cardiff centre with excellent facilities including pool sauna steam room hottub and gym also a excellent breakfast.

Clean, spacious, good bed, good bathroom, good TV, iron and board, fridge, helpful staff, food/breakfast if you want it, free WiFi, a good stay.

Always amazing and friendly staff, with very little issues. However, on this occasion it wasn't ideal and I felt a little deflated. We had initially booked a 1 night stay but changed this for 2 nights. Everything was well and as expected as per our previous experiences. We started to encounter a couple of issues with some random men (3) knocking on our door on 2 separate occasions which I just put down to random behavior. Secondly, we had a very rowdy couple next door arguing and shouting, alongside banging and slamming the interal bathroom door. This was followed by a family with children who were running, thumping and screaming until gone 2am. I don't blame the children, as a mother of 9 children I know how difficult it can be to entertain them in a single room away from home and they are entitled to make noise. However, it didn't seem like the parents done very much to discourage them, as they had been very loud themselves. I booked a 2nd night because I just needed the rest and the break. They couldn't accommodate a room change due to a wedding which was fine, so I just chanced it and prayed for a quieter night. It wasn't as bad and the children did settle before 1am and woke at 6am LOL. The other issue was the draining of the shower. Whilst showering I had to turn it off 3 times just to allow the water to drain otherwise we'd of made a new Hilton swimming pool. My daughter thought it was hysteral. The rooms and breakfast are always perfect :)

The staff are all very helpful, we had nosey neighbours and asked for a room change which they arranged for us and even let us have a late checkout

Staff were fantastic and room was clean but we need more TV channels

I informed the staff behind the desk that it was my daughter’s birthday. They arranged a balloon and cupcakes in our room. They also gave us free access to the pool which my daughter really appreciated. We enjoyed our stay very much and will definitely be visiting again!

The staff were all excellent but the hotel itself is a bit shabby. We had a twin room, the plug sockets between the beds didn't work and sparked when we plugged something in. The shower while spacious would fluctuate between hot and cold non stop. We were kept awake for several hours by children or young teens screaming. We thought it was in the room next to us but it felt like it was coming from the outside area of the hotel. I don't usually expect much from a hotel for one night, but I'd recommend another, slightly cheaper hotel like a Premier Inn, at least their plugs work and their rooms have some semblance of soundproofing. Another American brand being reduced to a rip off perhaps? Not surprised but still a bit disappointed.