About Cathay Pacific
Cathay Pacific is a leading full-service airline based in Hong Kong, operating under IATA code CX and ICAO code CPA. Founded in 1946, the airline has grown from a small regional carrier into one of Asia's most recognised premium airlines, serving over 70 destinations across Asia, Europe, the Americas, Oceania, the Middle East, and Africa. Cathay Pacific is a founding member of the oneworld alliance, connecting passengers to an extensive global network of partner airlines spanning more than 170 countries.
Headquartered at Hong Kong International Airport (HKG), Cathay Pacific is a subsidiary of the Cathay Pacific Airways Group, which also encompasses Cathay Cargo and HK Express. The airline is renowned for its commitment to service excellence, consistently earning accolades from Skytrax and other international aviation bodies. Cathay Pacific offers four cabin classes — First, Business, Premium Economy, and Economy — with complimentary meals, beverages, entertainment, and generous baggage allowances across all classes.
Airline Overview and History
Cathay Pacific has a rich history spanning nearly eight decades, evolving from a small charter operator into a world-class international airline. Key milestones include:
- 1946 — Founded by Roy Farrell and Sydney de Kantzow in Hong Kong, initially operating charter services with a Douglas DC-3
- 1948 — Butterfield & Swire (now Swire Group) acquires a controlling stake, beginning a long partnership that continues today
- 1959 — Introduces its first jet aircraft, the Convair 880, modernising the fleet
- 1979 — Launches Boeing 747 services, dramatically expanding long-haul capacity
- 1986 — Privatised and listed on the Hong Kong Stock Exchange
- 1998 — Moves to the new Hong Kong International Airport at Chek Lap Kok
- 1999 — Becomes a founding member of the oneworld alliance alongside American Airlines, British Airways, Qantas, and Canadian Airlines
- 2014 — Takes delivery of the first Airbus A350-900, marking the start of fleet renewal
- 2018 — Completes the acquisition of Hong Kong Express (HK Express), adding a low-cost subsidiary
- 2020 — Undergoes major restructuring due to the global pandemic, retiring the Boeing 747-400 fleet
- 2023 — Resumes full network operations and reports strong recovery in passenger numbers
- 2024 — Places orders for Boeing 777-9 aircraft as part of ongoing fleet modernisation
Hong Kong International Airport (HKG) serves as Cathay Pacific's sole hub, strategically positioned in the heart of Asia. From HKG, the airline operates flights to major cities across six continents, making it one of the most connected hubs in the Asia-Pacific region. The airline's mission is to move people forward in life through exceptional travel experiences, supported by its core values of safety, service, and sustainability.
Fleet and Aircraft
Cathay Pacific operates a modern fleet of wide-body aircraft optimised for medium- and long-haul international routes. The airline has invested significantly in fleet renewal, retiring older aircraft types in favour of more fuel-efficient next-generation models. The current fleet includes:
- Airbus A350-900 — The backbone of the fleet, used on medium- and long-haul routes across Asia, Europe, and Oceania. Features the latest cabin products in all four classes
- Airbus A350-1000 — Extended variant deployed on high-demand long-haul routes, offering increased passenger capacity and enhanced cabin layouts
- Airbus A330-300 — Workhorse of the regional and medium-haul network, connecting Hong Kong to destinations across Asia and the Middle East
- Boeing 777-300ER — Flagship long-haul aircraft operating on premium routes to London, New York, Los Angeles, Sydney, and other major global cities
- Boeing 777-9 (on order) — Next-generation wide-body aircraft that will progressively replace older Boeing 777 models, offering greater fuel efficiency, extended range, and a new passenger experience
The airline maintains its fleet to the highest safety and engineering standards, with comprehensive maintenance facilities at Hong Kong International Airport. Cathay Pacific's engineering division, Cathay Pacific Aircraft Services (CPAS) and Hong Kong Aircraft Engineering Company (HAECO), provide world-class MRO (Maintenance, Repair, and Overhaul) capabilities recognised across the global aviation industry.
Top Flight Routes
Cathay Pacific operates an extensive international network from its hub at Hong Kong International Airport. For Malaysian travellers, the airline offers convenient nonstop flights from Kuala Lumpur to Hong Kong, providing seamless connections to its global network. Popular routes include:
Cathay Pacific's hub in Hong Kong is ideally positioned to connect Malaysian passengers to destinations across North Asia, Japan, South Korea, Greater China, Australia, North America, and Europe. The airline's extensive codeshare agreements within the oneworld alliance — including partnerships with Malaysia Airlines, Japan Airlines, Qantas, and British Airways — further extend the network of destinations accessible from Kuala Lumpur. Beyond KUL, travellers from other Malaysian cities can also explore these popular routes on Traveloka:
Check Traveloka for the latest Cathay Pacific flight availability, real-time pricing, and schedules for all routes from Malaysia.
Baggage Allowance and Policies
Cathay Pacific provides generous baggage allowances as part of its full-service offering. Allowances vary by cabin class, fare type, and Asia Miles membership tier. Below is a summary of the standard baggage policy.
Cabin Baggage
- Economy and Premium Economy: 1 piece of hand baggage, maximum 7 kg, dimensions not exceeding 56 x 36 x 23 cm
- Business Class: 2 pieces of hand baggage, maximum 7 kg each, same dimensions
- First Class: 2 pieces of hand baggage, maximum 7 kg each, same dimensions
- Additional item: All passengers may carry one small personal item such as a handbag, laptop bag, or briefcase
Checked Baggage
- Economy Class: 1 piece up to 23 kg (Light fare) or 25–30 kg depending on fare type and route
- Premium Economy: 1 piece up to 25–30 kg depending on fare type
- Business Class: 2 pieces, each up to 32 kg (total approximately 40 kg)
- First Class: 3 pieces, each up to 32 kg (total approximately 40 kg)
- Maximum single piece weight: 32 kg — bags exceeding this must be split or shipped as cargo
Asia Miles members enjoy additional baggage benefits based on their membership tier. Green members receive the standard allowance, Silver members receive an extra 10 kg or 1 additional piece, Gold members receive an extra 15 kg or 1 additional piece, and Diamond members receive the highest additional allowance.
Excess Baggage Fees
Excess baggage fees are charged per kilogram or per piece depending on the route. Purchasing additional baggage online through Cathay Pacific's Manage Booking portal before departure is typically 20–30% cheaper than purchasing at the airport counter. Fees vary by route and season, so check the airline's official baggage page or Traveloka for the most current rates.
Prohibited and Restricted Items
Cathay Pacific follows international aviation security standards. Key restrictions include:
- Sharp objects, flammable substances, explosives, and dangerous goods are prohibited in both cabin and checked baggage
- Lithium batteries, power banks, and e-cigarettes must be carried in cabin baggage only
- Sporting equipment, musical instruments, and oversized items may incur additional handling charges — contact the airline in advance
Check-in Guide
Online Check-in
Cathay Pacific offers online check-in through its website and mobile app, opening 48 hours before departure and closing 90 minutes before departure. After checking in online, passengers can:
- Select or change their seat
- Download a mobile boarding pass
- Proceed directly to the baggage drop counter at the airport if checked luggage is required
- Head straight to security and the departure gate if travelling with cabin baggage only
Airport Counter Check-in
Airport counter check-in is available at all departure airports served by Cathay Pacific. Recommended arrival times:
- All flights: At least 3 hours before departure for international flights
- Check-in counter closing time: Typically 60 minutes before departure
At Kuala Lumpur International Airport (KLIA), Cathay Pacific operates check-in counters in the main terminal. Passengers should allow sufficient time during peak travel periods including school holidays, Chinese New Year, Hari Raya, Christmas, and long weekends.
Self-Service Kiosks
At Hong Kong International Airport and selected major airports, Cathay Pacific provides self-service check-in kiosks where passengers can print boarding passes and bag tags. This option can significantly reduce waiting times during busy periods.
Cabin Classes and In-Flight Experience
First Class
Cathay Pacific's First Class is available on select Boeing 777-300ER routes and offers the ultimate in luxury travel. Features include:
- Private suites with closing doors for complete privacy
- Fully lie-flat seats converting to spacious beds with premium bedding
- Personalised dining with multi-course menus curated by renowned chefs
- Exclusive amenity kits, premium wines, and Champagne service
- Priority check-in, lounge access at The Wing and The Pier First Class lounges in Hong Kong
Business Class
Business Class on Cathay Pacific features the airline's award-winning reverse herringbone and Aria Suite seats (on the latest A350-1000), offering:
- Fully lie-flat seats with direct aisle access in a 1-2-1 configuration
- Premium dining with restaurant-style multi-course meals and an extensive wine list
- Noise-cancelling headphones and premium amenity kits
- Access to Cathay Pacific Business Class lounges worldwide, including The Pier and The Bridge in Hong Kong
Premium Economy
Premium Economy offers an enhanced travel experience between Economy and Business, featuring:
- Wider seats with increased recline, legroom, and a footrest
- Enhanced meal service with a wider menu selection and complimentary alcoholic beverages
- Priority check-in and boarding
- Increased baggage allowance compared to Economy
Economy Class
Economy Class provides a comfortable experience for all passengers, featuring:
- Ergonomic seats with adjustable headrests and standard pitch
- Complimentary meals and beverages including alcoholic drinks on international flights
- Blankets, pillows, and personal reading lights
- USB and in-seat power outlets on most aircraft
StudioCX In-Flight Entertainment
All cabin classes have access to StudioCX, Cathay Pacific's personal in-flight entertainment system featuring:
- High-definition seatback screens (up to 18 inches in First Class)
- Hundreds of movies, TV shows, music albums, podcasts, and games
- Multi-language options including English, Chinese, Japanese, Korean, and Malay
- Wi-Fi connectivity available for purchase on most aircraft, with complimentary access for First and Business Class passengers on select routes
Complimentary Meals and Beverages
Cathay Pacific provides complimentary meals and drinks across all cabin classes on international flights. The airline offers a selection of Asian and Western cuisines, with special meal options available for passengers with dietary requirements — including halal, vegetarian, vegan, kosher, gluten-free, and child-friendly meals. Special meals must be pre-ordered at least 24 hours before departure through the airline's Manage Booking portal or by contacting Traveloka customer support.
Passenger Policies and Special Services
Travelling with Children and Infants
- Children (2–11 years): Require their own seat and ticket. Child fares are available on most routes
- Infants (under 2 years): May travel on an accompanying adult's lap with a reduced infant fare. Bassinets are available on request for long-haul flights (subject to availability and seat location)
- Required documents: Valid passport for all child and infant passengers travelling internationally
- Strollers and car seats can be checked at the boarding gate free of charge
Pregnant Passengers
- Passengers up to 28 weeks of pregnancy can fly without restriction
- Passengers between 28 and 36 weeks of pregnancy must carry a medical certificate dated within 10 days of travel confirming fitness to fly
- Passengers beyond 36 weeks of pregnancy (or 32 weeks for multiple pregnancies) are not accepted for travel
Passengers Requiring Special Assistance
Cathay Pacific is committed to providing accessible travel for all passengers. Available services include:
- Wheelchair assistance (WCHR, WCHS, WCHC) from check-in through boarding and arrival
- Meet-and-assist service at Hong Kong International Airport and other major airports
- Carriage of mobility aids including wheelchairs, walking frames, and portable oxygen concentrators
- Special seating arrangements for passengers with visual or hearing impairments
- Trained cabin crew experienced in assisting passengers with diverse needs
Passengers requiring special assistance should notify the airline at least 48 hours before departure through Cathay Pacific's website, the Manage Booking portal, or by contacting Traveloka customer support.
Unaccompanied Minors
- Children aged 6–11 years: Eligible for the unaccompanied minor service on nonstop Cathay Pacific flights
- Children aged 12–17 years: May travel alone but can opt in to the unaccompanied minor service for additional supervision
- The service includes supervision from departure gate through arrival, dedicated cabin crew attention during the flight, and handover to a designated guardian at the destination
Parents or guardians must complete the required documentation and ensure a designated responsible adult is present at both the departure and arrival airports. Contact Cathay Pacific directly to arrange the service.
Reschedule, Cancellation, and Refund Policy
Rescheduling Flights
To reschedule a Cathay Pacific flight booked through Traveloka:
- Open the Traveloka app or website and navigate to My Booking
- Select the Cathay Pacific booking you wish to modify
- Choose the reschedule option and select a new flight
- Pay any applicable fare differences and change fees
Flexible and fully flexible fare types typically permit rescheduling with reduced or waived change fees. Light and standard Economy fares may incur a change fee plus any fare difference. Business and First Class tickets generally offer the most flexible change policies.
Cancellations and Refunds
Refund eligibility depends on your fare type:
- Fully refundable fares (Business Flex, First): Full refund to the original payment method
- Partially refundable fares (Standard Economy, Premium Economy): Refund minus applicable cancellation fees
- Non-refundable fares (Light Economy): Generally non-refundable, though airport taxes and fuel surcharges may be refundable. Some fare types offer travel credit for future bookings
To request a cancellation or refund, visit your booking details on Traveloka and follow the guided cancellation process. Refund processing typically takes 7 to 30 business days depending on the payment method used.
Why Book Cathay Pacific Flights on Traveloka
Booking Cathay Pacific flights through Traveloka offers Malaysian travellers several distinct advantages:
- Competitive pricing — Access exclusive deals and promotional fares on Cathay Pacific flights from Kuala Lumpur to Hong Kong and beyond
- Easy comparison — Compare Cathay Pacific fares with other airlines, sorting by price, departure time, flight duration, and number of stops
- Flexible payment — Pay with credit and debit cards, online banking, Touch 'n Go eWallet, Boost, GrabPay, ShopeePay, or convenient instalment plans
- Instant e-ticket — Receive your Cathay Pacific booking confirmation and e-ticket immediately via email and the Traveloka app
- 24/7 customer support — Traveloka's multilingual customer support team is available around the clock for any booking issues, changes, or travel queries
- Loyalty rewards — Earn Traveloka Points, access member-exclusive deals, and enjoy cashback on selected bookings
- Complete travel solutions — Book flights, hotels, airport transfers, and travel insurance in one platform for a seamless travel planning experience
Tips for Finding Cheap Cathay Pacific Flights on Traveloka
Use these strategies to secure the best fares on Cathay Pacific flights from Malaysia:
- Book early — Cathay Pacific fares are generally lowest when booked several weeks to months in advance, especially for long-haul routes to London, Sydney, or Tokyo
- Be flexible with dates — Use Traveloka's fare calendar to compare prices across different days and find the most affordable travel dates
- Fly midweek — Tuesday, Wednesday, and Thursday departures typically offer lower fares than weekend flights
- Set Price Alerts — Activate Traveloka's Price Alert feature to receive instant notifications when fares drop on your preferred Cathay Pacific route
- Check promotions — Visit Traveloka's promotions page regularly for flash sales, seasonal offers, and exclusive Cathay Pacific promo codes
- Travel off-peak — Avoid peak travel periods such as Chinese New Year, school holidays, and Christmas for significantly lower fares
- Bundle your trip — Combine Cathay Pacific flights with hotel bookings on Traveloka for additional bundle discounts
- Choose Light fares — If travelling with minimal baggage, select a Light Economy fare for the lowest base price
- Consider connecting flights — One-stop flights via Hong Kong to destinations in Japan, Korea, Australia, or Europe can be more affordable than direct flights from KUL
How to Book Flight Tickets on Traveloka
Follow these simple steps to book your Cathay Pacific flight on Traveloka:
- Visit traveloka.com or open the Traveloka app and navigate to the Flights section
- Enter your departure city (for example, Kuala Lumpur) and destination (for example, Hong Kong), select your travel dates, choose the number of passengers, and select your preferred cabin class
- Tap the search button to view all available Cathay Pacific flights for your route
- Sort results by price, departure time, duration, or number of stops and select your preferred flight
- Enter passenger details for each traveller — full name (as on passport), date of birth, nationality, passport number, and contact information
- Add optional extras such as additional baggage, seat selection, special meal requests, or travel insurance
- Review your complete booking summary including the base fare, taxes, surcharges, and any add-ons
- Choose your preferred payment method — credit card, debit card, bank transfer, Touch 'n Go eWallet, Boost, GrabPay, ShopeePay, or instalment plan — and complete the transaction
- Receive your e-ticket instantly via email and the Traveloka app, ready for your Cathay Pacific journey
Save your e-ticket on your phone or print a copy for reference at the airport, and you are all set to fly with Cathay Pacific to Hong Kong and beyond.