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Help Center - Hotels

Hotel Info

Accommodation Booking

Pre Booking

Can I pay for my booking by cash at the accomodation?

Am I guaranteed to stay at the accommodation that I’ve booked?

Booking a Smoking Room

Requesting an Extra Bed

What will happen if I don’t show up at the accommodation during my stay period?

If I book an overseas accommodation in my country’s currency, what currency will I be charged in when I pay for my stay at the accommodation?

How to Make a Special Request for My Hotel Booking

Is it safe to enter my Credit Card details when I book?

How can I find the perfect hotel for my destination?

How to Make a Special Request for My Villas & Apartments Booking

Hotel Room for Hourly Usage

Which hotels or room types are eligible for easy reschedule?

How to Book a Hotel

About StayGuarantee

What does non-refundable or free cancellation mean?

Room Availability Info

Finding Hotels in a Particular Area

Choosing Different Room Types in One Booking

Making a Booking for Villa and Apartment

Booking

24 Hours Hotel Details Info

Does the hotel price include travel insurance?

Breakfast Info for Hotel Booking

Does the name on the credit card used in a booking have to be the same as the name of the guest in the booking?

General Hotel Check-in Policies

What does each price include?

Will my credit card get charged during booking?

Hotel Check-in/Check-out Time

Hotel Facilities

Villa Check-In Policies

Hotel Early Check-in

Post Booking

Checking Your Booking Status

Can I use promo coupons to book Pay upon Check-in rooms?

I have booked a Flight + Hotel package and changed my flight schedule. Will the changes be automatically applied to my hotel booking?

Cannot check in at the hotel

How do I reschedule my booking?

Checking In to a Hotel Booked Under a Different Name

How to Cancel and Get a Refund for My Hotel Booking

Cannot Find the Hotel Location

If the price of the new booking is lower than my original booking, how long will it take to process a refund?

Can I transfer my accommodation booking to someone else? If I cancel my trip, can that person use the booking?

I don’t Process Any Refund, Why is The Booking Refunded?

How to Reschedule Hotel Reservation Due to Wrong Booking

How to Resend My E-ticket and Voucher

Refund Hotel Booking for Non Refundable Policy

How to Get My Hotel Voucher and Receipt on the Traveloka App

How to Reschedule a Non-refundable Hotel Booking

What are the available payment methods to pay for Easy Reschedule?

How to Know If My Booking Has Been Confirmed

Hotel Rescheduling Fees

Where to Request Refund for Hotel Booking

How to Resend My E-voucher

What is Hotel Easy Reschedule?

Hotel Receptionist Couldn’t Find My Booking

Why can't I find the Easy Reschedule feature in My Booking?

Why can't I find the option to reschedule my booking?

How to Check My Refund Status

Does Easy Reschedule incur any charges?

How to Reschedule My Hotel Booking

I forgot to bring the credit card that I used to make my reservation. Is this OK?

I have successfully obtained my voucher. How can I use it to check in at the hotel?

Rescheduling Your Booking

I’ve made a payment, but the accommodation charged me with some additional fees to my credit card. What should I do?

Can I cancel my booking if I have booked a Pay upon Check-in room? How do I cancel it?

Hotel Voucher Not Received

Product Information

Hotel Information

Purchasing Travel Insurance

Traveloka’s Partnership with Hotels

How to Register My Property on Traveloka

About Clean Accommodation

How to book a hotel with Traveloka Clean Accommodation logo

Claim Submission Time Limit

StayGuarantee Claim

Review Moderation by Traveloka

Can I cancel my booking for a Hotel with Traveloka Clean Accommodation logo

Review Not Published

Can I use a coupon promo to book a Hotel with Traveloka Clean Accommodation logo

Writing a Helpful Review

Can I get the loyalty point while transaction a hotel with Traveloka Clean Accommodation logo?

Submitting a Hotel Review

Posting a Photo Review

Guest Review Contest Terms and Conditions

Pay upon Check-in

How to Make a Hotel Booking with Pay upon Check-in

My Credit Card/Debit Card/PayLater Should not be Deducted

Keep a Copy of Your Hotel Invoice

Can I use promo coupons to book Pay upon Check-in rooms?

What are the advantages of booking a Pay upon Check-in room?

Where is Pay upon Check-in available?

Pay Near Stay Date

Can I cancel my booking?

Will there be any cancellation fees if my booking gets canceled due to failed payment?

What are the benefits of choosing to pay near stay date?

What is pay near stay date?

How do I cancel my booking?

What happens if my credit card fails to be charged?

Can I use promo coupons with my booking?

Can I reschedule my booking?

If I use a credit card, can I still pay the credit card bill in installments?

Pay near stay date seems pretty similar to Pay at Hotel, what is the difference?

Can I reschedule before the payment has been charged?

Am I guaranteed to get my accommodation?

What can I do if my booking is canceled because of a failed payment?

Aside from promo coupons, are there other features that cannot be used?

I just realized that my credit card limit is insufficient after booking. Can I change cards or switch to another payment method?

When will I get my payment receipt?

How will I know which rooms allow me to pay near stay date?

Will I get a reminder or notification before the payment is made?

Can I pay earlier or later than the stated date?

What are the payment methods I can use?

Partner with Traveloka

Payment Partners

Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia

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