Ascott ICC Guangzhou

We arrived around 2:30pm and rooms were not ready until 7pm. We were promised rooms would be ready around 3pm in the beginning when we first checked in. 1 rooms was wrong as it came with one king bed when we asked for 2 twin beds. Both Rooms and hallway are old and oudated. The whole interior needs a facelift. Look like this hotel concentrated to update the front to mislead customer. No vacuum during our entire stay eventhough we asked to clean our rooms twice during our many days stay. A 4 hour wait to get our room (@ 7pm) + wrong room + old and outdated rooms really disappointed. The worst hotel out of our 3 hotels in 3 different city in china.

The comfort in the room

交通方便。

Didn't opt for breakfast.

Staff were nice, room had everything that I need. They allowed me for late check out as well

I rarely write a review. Here I will share what I experienced, and let you to judge. When I checked in, I wrote the breakfast time on a receipt, the male staff said that he need keep the receipt, even not passing me a piece of paper. No any brief after passing me the room card. When I checked out, a female staff said they will refund me the deposit in 24 hours, I disagree and want to speak her manager, then she refund it after about 10 minutes. During the first night, I was awoke up at about 12:30am by aloud sound (the next day I realized that it was caused by TV). It lasted about 1 hour after I called reception desk - the person said he will check and call me back - I told him: solve it, no call back at 12:30am. During the third night about 9:30pm, I heard someone was shouting in Mandarin. I even lose the interest to call reception desk to fix the issue. It lasted about 50 minutes. I watch/read finance news almost everyday - its my hobby, also related to my work. But this hotel's TV is connected to an external surround engine: when you tune volume to normal level, you can not hear (the sound is not clear, so you can not get what CNBC host said); I did not adjust volume so high, because I'm concerning my neighbor's feeling. There are some other incidents too, but I don't have time to write down all, because I'm at airport now. Don't recommend this hotel.

Very few options

Exactly what i expected. Very clean, spacious. Excellent staff and fantastic location within 5 mns between 3 metro lines. 2 coffee shops lavazza and starbucks within 1 mn of the hotel. Every night i come to My apatement, it is clean and smells fantastic. I am very happy to have chosen Ascott icc of guangzhou. I recommend it to anyone that is looking for a reliable clean and well located place to stay.

Im a regular here for business. Its a great location. Amazing view over Tianhe at night

clean room

Solid hotel. Good location. Friendly staff.

Nice place

The hotel is absolutely beautiful, with elegant design and great attention to detail. The room was extremely comfortable and very well equipped — everything I needed was there. I definitely recommend this hotel and would gladly stay again.

It was a good apartment, had excellentsound proof, high-tech toilet seat, within a few minutes walk to the metro.

Enjoyed our 5-day stay at Ascott ICC. One of the two rooms had a slight musky smell when we first entered but that pretty much went away once the AC was running. Rooms were well lit, and placement of things make sense. The Apelles products provided were of good quality, especially the B5 hand cream and skin lotion. Special thanks to the front desk manager (sorry, I forgot your name) and technician, Mr Deng, for their kind assistance on the night my family members fell sick. My sister was down with a stomach virus and Mr Deng helped to unclog the sink. He fixed what he could quickly and suggested tying up the loose ends the next day as he was mindful that my sister needed rest. On top of that, he politely declined a tip too. Thanks to the manager, our trip to the hospital in the middle of the night was made less stressful. A little infomercial - Ascott ICC does not have an in-house restaurant or cafe but there is Cafe Lavazza within the connected mall, which serves good coffee. Do try their lattes with buffalo milk!

Nice property great location

I had to switch rooms 3 times due to cleanliness. So it wasted a lot of check in time.

WONDERFULL PLACE

Our stay at Ascott ICC GZ was absolutely delightful! The staff were friendly and accommodating, going above and beyond to ensure ou comfort. The room were spotless and decorated, and the beds are comfortable. The hotel's location is perfect for exploring the city. We would definitely recommend this hotel to anyone visiting Guangzhou.

Good deal to stay