Hampton by Hilton London Waterloo

Very clean room, friendly staff. Very comfortable and quiet room. Would happily stay there again.

Room was clean, staff friendly..shame about the poor breakfast...no fried eggs and ar best luke warm food and fatty bacon...shame otherwise good

Best in service

The room is in we-have-never-seen condition, namely, 1. There is spiderweb like crack in bothroom sink, spreading 1/3 of the basin; 2. The door stopper is broken, potentially the door could damage the wall. We had to report it and declare we should not be liable for any damage; 3. Climate Control is mulfunctional. The next morning it is completely OFF; 4. The heating system is not working so we have to ask for a protable heater; The room is already small enough for 3 of us, it is only half of the size as those in the US Hamptons we stayed; 5. We stayed 3 nights and only seen few smilie faces during the 72hours. Most of the staff showing poker face even we are greeting them. And the housekeeping staff does not speaking English at all. They told us first: No English; 6. On the last day of staying, we found there is a huge stain mark on one of the pillow covers as the room is dim. I was wondering how can this thing be re-used at the first place??? Reported this to the duty manager and showed the item to him. His response is like: sorry about that. No apologies at all. He didn't even make eye contact. We were thinking are we in the UK or somewhere else?? The room number is 221. Any future guest please check the staus of this properly if assigned to this room or just reject it if not rectified. Terrebable experience in deed.

Good room, food is better than many hotels, staff are great

Very good

Lovely hotel, clean and modern. We received complimentary upgrade for my husband’s birthday with a spectacular view of the London eye. Very grateful, Very pleased with our stay and will not hesitate to book again.

Room was nice and spacious. The twin beds were a good size. Breakfast was amazing

Nice room although the non-functional bathroom lock was interesting. also if you really want us to not use the room cleaning service, perhaps more tea and coffee at outset would help? We need the room to be serviced just to refill supplies. Breakfast was OK although the phrasing "Please only enjoy a 30 minute stay" made me want to stay longer just to see if the staff deliberately started being horrid once the half hour was up. It was a bot of an assumption that I was going to enjoy it at all.

Great location clean and good breakfast

Clean spacious room Staff very friendly and helpful

Room was clean, staff was courteous and helpful.

All of the above

Staff really helpful clean room made to feel very welcome

Great location by the Waterloo Train Station (5+ min. walk). Very nice property, clean rooms, comfortable beds. Great restaurant and breakfast. Staff was very friendly and helpful and offered great service! Thank you!

The heat was not working in our room, we believe that the hotel knew that the heat was not working, and they allowed us to check in anyway.

Clean room and staff. However need more gluten free options at breakfast. I was only offered Gluten free toast no other options

The room was adequate, the breakfast was cold and unappealing.

Clean room, well equipped, excellent breakfast, pleasant staff

Everything was great. The only slight issue was the cooked breakfast wasn't very warm but it's understandable when they're catering for so many people.This hotel is perfectly situated in London. 5 minutes walk fro Waterloo underground station and links to the theatre areaminutes walk from V