Suncliff Hotel - OCEANA COLLECTION

Breakfast was poor considering the price. Hotel was quite dated and is in need of some refurbishment. Staff were overall helpful. Shocking to pay for parking although I know this is common with many of the hotels.

The kitchen could be open for later so food can be ordered later in the pub. More choices for breakfast like cheese and ham selections. More bread selections. Coffee machine wasn’t great. Warmer pool.

No remote in our room for tv didn't work and had no spares at reception. Balcony door very stiff and door had cob webs. Apart from that ok.

Penthouse room was stunning

The heating had been turned off and so the whole hotel was cold. Tried to get some dinner but they had stopped serving so we were sent to Wetherspoons. Hotel bar closed too early even when there was a lot of residents in it.

Great location overlooking the sea

1.My Son has a spectrum, meaning that he is very specific with what He eats. I normally carry food from home where ever I go. When I approached Staff to ask if I could use Microwave, they were more than helpful. The chef was incredible. That made our stay stress free. 2. The swimming pool was the only reason why I booked that hotel. My children likes to swim. To my suprise. The water was extremely cold. We could not swim at all that day. When I approached staff to explain my disappointment, they were able to call, whosoever to fix it. That meant we lost a day at swimming. The next day the water was warm enough to swim and we thoroughly enjoyed our swimming. I would like to thank the staff for their dedication to making sure that customers have an enjoyable time.

We stayed from Friday to monday ,room was ok nice view ,but balcony was flooded as it had poor drainage The bed ,well i think it needed replacing as when you slept on the side nearest the window it felt like you were going to fall out it seemed to have collapsed It's in a nice location and staff were friendly i just think its desperately tired inside and out

Location close to the beach was ideal. Facilities including swimming pool was good.

Complimentary room upgrade which was nice. Toilet made a dripping noise after it was flushed. Shower not very powerful (or maybe I was doing something wrong?) Can’t go wrong with the Suncliff overall. Have been coming here for years and will continue to do so

Nice hotel for lovely sea views, staff very helpful and friendly, unfortunately mattress very uncomfortable, but room was great with a lovely shower

Food was tasty, staff was amazing and helpful, room was clean. Property could use some updating.

Lovely hotel clean and quite. Would definitely stay again

It was a pleasant experience but a little bit unkempt

Hotels in need of a shake up...parking was good, reception on arrival was excellent, then it went a little downhill...ITV was showing live FA Cup match , couldn't watch it in the room as there were NO ITV channels available. We were on a DBB basis, went down for dinner at 20:00, only one other couple present...menus arrived, we asked if there was a wine list....you have to go up to the bar and sort that yourself...off I trot only to have to wait five minutes as the barman needed to go down to the kitchen with some bar orders...there were probably three waiting staff in the restaurant looking after two tables of two yet the lone barman was doing the leg work...the white zinfandel wasn't too bad but the experience soured the first sip. Sunday morning breakfast wasn't too bad; hot buffet with all the main ingredients for a full English available...the weather was great so we'd opted for a second night...Mondays breakfast was a lesser experience...we arrived 15 minutes ahead of the published end time and there was no buffet to be seen, and no mention when we arrived that there was a need to request and order the meal... hearing others complain we cottoned on and I got sorted BUT while we waited a beleaguered waiter was given words of encouragement by my partner, only for him to say he wasn't at his best, having needed two loo breaks already that morning...watching him serve another table without the aid of a serving tray, thumbs uppermost I was glad someone else delivered mine

DO NOT BOOK HERE!!!!!! We’d travelled a long way and when we arrived, they said we weren’t booked in. We’d booked & paid in full with Hotels.com. The staff were extremely rude & simply couldn’t care less that we were tired and now had nowhere to stay. Turns out the hotel had double booked the rooms - even though they were STILL showing available on Hotels.com. The attitude of the hotel staff was appalling - just trying to get us out and not caring at all that it was late evening & we had nowhere to go.

The hotel was a maze.. poor sinage lead to being lost easily, first room smelt as sewage.

Staff were wonderful and lovely. Room was large but needed a little TLC. Beds really comfortable. Food very disappointing. However, I would definitely stay here again.

It was great to be able to access the swimming pool while waiting for my room to he ready.

Stayed here for 2 nights hotel was ok nothing special room was cold! Staff were not very helpful at all when asked questions! Pool was cold aswell