Hôtel Les Sources de Caudalie

Such an amazing staff and service. The food is just amazing. The property is clean and well-maintained. We will definitely come back. Just be aware that when you reserve, you might not end up in the main building. They have other properties around the main building.

We spent our Anniversary staying at the property and absolute loved it. Staff were friednly and helpful everytime we needed help. Also enjoyed their in-house restaurants! If you're looking for a special getaway, this is the place you would want to look for.

My partner and I absolutely loved our stay at this property, which was quiet and beautiful with stunning views. We enjoyed the room, the amenities, and grounds and would highly recommend this stay. We would come back again soon!

Beautiful! Easy access to hotel and parking. Great food.

What a wonderful place to stay on our driving trip from the Uk to Spain .. set in beautiful vineyards just everything was perfect..

We spent a magical two days at Caudalie. We are planning to come back to stay longer! Everything was perfect!

It should be on everyone’s bucket list

Just magical

Very warm welcome. Very helpful staff..beautiful room everything was 5 star..

Perfect spa getaway for wine lovers in an idyllic setting with amazing staff and dining.

Amazing experience - would highly recommend

If you book the Chateau le Thil room, please understand that you're basically booking at a separate hotel. You need a car for the 3 min drive, or a bike during the day. We wished we would have just booked at the main hotel, because it felt like we got a completely separate experience than what we were hoping for. We also wished the distance between the two was made clearer on booking (or with an immediate follow up email) - it really felt like a separate property and should be marketed as such. The main hotel itself was beautiful, but we had some missteps with the staff. A few large groups were staying at the property and they seemed much more concerned with them than with our smaller group of 4. Service as the restaurant was spotty - twice we ordered white wines (both in French, and by pointing to them on the menu), and were delivered reds. At check-in it was not made clear where the spa was, and there's little signage in the hotel, so we were wandering around trying to find someone to direct us before our appointment (no one at the front desk). They directed us through a gate that was locked, it was a frustrating situation. The spa itself was beautiful, if limited in facilities (2 pools and a steam room), but the treatments were excellent. Rooms were comfortable and clean. Overall, it felt like a beautiful surface without the actual bones of good service. We didn't feel as cared for as we have at other luxury properties. It was frankly disappointing.

Very impressive hotel and the area around. Love the eclectic touch - the history and contemporary art and interior design pieces! Food is excellent

Our recent stay at Les Sources de Caudalie in Bordeaux was riddled with significant issues that fell far short of a five-star experience. Despite its prestigious Relais & Châteaux status, our visit was marred by mistakes and poor service. Upon arrival, we were greeted with a "welcome back" note, although neither my wife nor I had ever stayed there before. This mistake caused unnecessary suspicion and tension, as my wife thought I had previously visited the hotel with someone else. Our room was located a mile away from the main building, with no amenities such as a pool, bar, or restaurant nearby. This inconvenience is unacceptable for a five-star hotel where guests expect easy access to facilities. Dining was equally disappointing. When we tried to eat at Rouge, the hotel's small restaurant, it was closed for a private event despite two-thirds of the space being unoccupied. We were denied service, leaving us without dining options. Additionally, although the hotel advertises 24/7 room service, this was not available in our room’s location. The cleanliness and housekeeping standards were appalling. Instead of changing coffee cups, the staff simply rinsed them in the bathroom sink. Such a lack of proper hygiene is unacceptable and concerning for guests. The overall service was poor, with staff displaying a dismissive attitude towards our concerns. This indifference was especially frustrating given the €700 per night rate we paid. Avoid this hotel!

Perfect location for quiet and solitude in beautiful surroundings

Very good place. I will come back again

Top notch, beautiful property, attentive staff and all around a 5 plus. Would highly recommend. Thank you for the most enjoyable stay!

Property is gorgeous.

Amazing staff and an absolutely wonderful facility. I really got the full experience.

Absolutely wonderful. The staff, the restaurants, the spa and the property were beautiful.