Hôtel Les Sources de Caudalie

Perfect spa getaway for wine lovers in an idyllic setting with amazing staff and dining.

Amazing experience - would highly recommend

If you book the Chateau le Thil room, please understand that you're basically booking at a separate hotel. You need a car for the 3 min drive, or a bike during the day. We wished we would have just booked at the main hotel, because it felt like we got a completely separate experience than what we were hoping for. We also wished the distance between the two was made clearer on booking (or with an immediate follow up email) - it really felt like a separate property and should be marketed as such. The main hotel itself was beautiful, but we had some missteps with the staff. A few large groups were staying at the property and they seemed much more concerned with them than with our smaller group of 4. Service as the restaurant was spotty - twice we ordered white wines (both in French, and by pointing to them on the menu), and were delivered reds. At check-in it was not made clear where the spa was, and there's little signage in the hotel, so we were wandering around trying to find someone to direct us before our appointment (no one at the front desk). They directed us through a gate that was locked, it was a frustrating situation. The spa itself was beautiful, if limited in facilities (2 pools and a steam room), but the treatments were excellent. Rooms were comfortable and clean. Overall, it felt like a beautiful surface without the actual bones of good service. We didn't feel as cared for as we have at other luxury properties. It was frankly disappointing.

Very impressive hotel and the area around. Love the eclectic touch - the history and contemporary art and interior design pieces! Food is excellent

Our recent stay at Les Sources de Caudalie in Bordeaux was riddled with significant issues that fell far short of a five-star experience. Despite its prestigious Relais & Châteaux status, our visit was marred by mistakes and poor service. Upon arrival, we were greeted with a "welcome back" note, although neither my wife nor I had ever stayed there before. This mistake caused unnecessary suspicion and tension, as my wife thought I had previously visited the hotel with someone else. Our room was located a mile away from the main building, with no amenities such as a pool, bar, or restaurant nearby. This inconvenience is unacceptable for a five-star hotel where guests expect easy access to facilities. Dining was equally disappointing. When we tried to eat at Rouge, the hotel's small restaurant, it was closed for a private event despite two-thirds of the space being unoccupied. We were denied service, leaving us without dining options. Additionally, although the hotel advertises 24/7 room service, this was not available in our room’s location. The cleanliness and housekeeping standards were appalling. Instead of changing coffee cups, the staff simply rinsed them in the bathroom sink. Such a lack of proper hygiene is unacceptable and concerning for guests. The overall service was poor, with staff displaying a dismissive attitude towards our concerns. This indifference was especially frustrating given the €700 per night rate we paid. Avoid this hotel!

Perfect location for quiet and solitude in beautiful surroundings

Very good place. I will come back again

Top notch, beautiful property, attentive staff and all around a 5 plus. Would highly recommend. Thank you for the most enjoyable stay!

Property is gorgeous.

Amazing staff and an absolutely wonderful facility. I really got the full experience.

Absolutely wonderful. The staff, the restaurants, the spa and the property were beautiful.

Superb experience! Excellent service from the staffs! Felt respected throughout our time there. Beds are super comfy, rooms are spacious! Breakfast is alright and the hotel arranged airport transfer for us (additional fees applied).

We Cycled around the wineries, sampled the wine where we stayed, ate in their great restaurant options, in a fabulous setting, had a massage at the spa and swam in the lovely pool area. All in all we had a relaxing and enjoyable stay.

Amazing hotel, excellent staff, excellent facilities and food, one of the best decoration I have ever seen, perfect location for wine interested people.

We had a terrible experience at this hotel that demonstrates its poor management, largely incompetent staff, and utter lack of customer service. Ahead of arrival, the hotel did not communicate how many of the facilities were closed due to COVID-19 (nor was it indicated on their website). Only 1 of 3 restaurants was operating and we couldn’t get reservations there for each night of our stay (there are no other restaurants in the immediate area). Guests were only able to reserve gym access by hiring their private trainer for 70 euros an hour. The spa—the main draw of the estate—was almost fully booked and we were unable to get the services we wanted (most hotels of this caliber call you beforehand to make sure their guests can benefit from their facilities versus the public). Examples of other issues- the reception called early in the morning to ask a question about room cleaning, waking us up. There were many times throughout the visit where the front desk did not pick up our phone calls, making it necessary for us to walk to the desk. Bugs and spiders in curtains that had not been cleaned. On the final bill, we were wrongly charged for multiple items. We did manage to get a booking for massages at the end of our stay, and were extremely disappointed. They charged a different price than we were told upon booking (and that was in the brochure) and were denied use of the steam room/hammam unless paying 40 euros per person (again, contrary to what we were told and the brochure).

The place is absolutely stunning, things you can do are relax by the pool, soak in the jacuzzi, go for a long walk or for a bike ride. Restaurant options are indeed pricey but the whole experience is worth it. Breakfast should be included in the nightly price.

A five star resort located in a vineyard. The welcome reception was warm and welcoming. The service through out our stay was top notch, food and wine served in the restaurant were superb in quality. The vineyard and the walk in the forest was very enjoyable. A great place to let your body and mind relaxed. Highly recommended for a relaxing retreat vacation.

Beautiful property in a Beautiful Location Restaurant was average. Gym has very little equipment.

Beautiful property, amazing staff and impeccable service! Caroline, our concierge, engaged with us right after we booked, and helped us create an itinerary for all our activities during our stay. She was excellent to work with, and we truly cherished the days we spent in Martillac

I was disappointed with this hotel and would not return. At first glance it looks pretty enough - charming, elegant etc. The reception is cordial and efficient. We had opted to stay in the Chateau le Thil - which also looked idyllic - tranquil and secluded. Our room was lovely. However , after these first impressions things began to deteriorate. At Le Thil - they literally provide you with a room for the night and a very basic breakfast - and that’s it. No provision is made whatsoever for the guests to enjoy the outside space. 2 old wooden deck chairs under a tree and 4 rickety and uncomfortable metal tables and chairs on an untended and mostly inaccessible terrace . No outside lighting. Nowhere you can get a drink or a basic snack other than from your own minibar, which you must consume in your room. No TV - that’s OK if you can enjoy the outside space, but you can’t find anywhere to relax with a book. You can cycle or drive to the main hotel. The facilities there are also well below par for a hotel in this price bracket. A small basic pool with insufficient space - 16 loungers and 4 umbrellas - and no way of getting a drink unless a waiter just happens to be doing his rounds ( sporadic) -otherwise you must schlepp through reception in your swimming gear towards the bar. There are more sunloungers outside the gated pool on the grass. Your wet feet get dirty from the soil . The hotel doesn’t do snacks, afternoon tea etc. The ‘tapas’ bar sells only wine and cold nibbles