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Hôtel Les Sources de Caudalie
Others
9.2
/10
Exceptional
188 reviews
What Guests Say About Their Stay
Mark
10.0
/ 10
What a wonderful place to stay on our driving trip from the Uk to Spain .. set in beautiful vineyards just everything was perfect..
Kathleen
10.0
/ 10
We spent a magical two days at Caudalie. We are planning to come back to stay longer! Everything was perfect!
Michael
10.0
/ 10
Very warm welcome. Very helpful staff..beautiful room everything was 5 star..
In the Area
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Chemin de Smith Haut Lafitte, Gironde, Aquitaine, arrondissement of Bordeaux, France, 33650
Main Facilities
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Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Available Room Types in Hôtel Les Sources de Caudalie
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What's around Hôtel Les Sources de Caudalie
Chemin de Smith Haut Lafitte, Gironde, Aquitaine, arrondissement of Bordeaux, France, 33650
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Discover More About Hôtel Les Sources de Caudalie
General
Near Spa de Vinothérapie Caudalie
Location
When you stay at Hôtel Les Sources de Caudalie in Martillac, you'll be in a provincial park, just steps from Spa de Vinothérapie Caudalie and Château Smith Haut Lafitte. This luxury palace is 7.9 mi (12.8 km) from Rue Sainte-Catherine and 12.2 mi (19.7 km) from Cité du Vin.
Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.
Spa de Vinothérapie Caudalie - 0.1 km / 0.1 mi
Château Smith Haut Lafitte - 0.2 km / 0.1 mi
Château Baulos-Charmes Pessac-Leognan - 1.6 km / 1 mi
Château La Louviere - 2.9 km / 1.8 mi
Château Haut-Bailly - 3 km / 1.9 mi
La Ferme Exotique - 5.1 km / 3.2 mi
Château de La Brède - 8.2 km / 5.1 mi
Château Thouars - 9.2 km / 5.7 mi
Swimming Stadium Henri Deschamps - 9.4 km / 5.8 mi
University of Bordeaux - 10.1 km / 6.3 mi
ENSAP Bordeaux - 10.2 km / 6.3 mi
KEDGE Business School - 10.6 km / 6.6 mi
Place Nansouty - 10.9 km / 6.8 mi
IUT de Bordeaux - 11.4 km / 7.1 mi
Sacre Coeur Church - 11.6 km / 7.2 mi
The nearest major airport is Merignac Airport (BOD) - 25.8 km / 16.1 mi
Renovations
The property will be renovating from November 2 2025 to April 26 2026 (completion date subject to change). The following areas are affected:
- Spa
Alternate facilities will be available offsite during the renovation.
During renovations, the palace will make every effort to minimize noise and disturbance.Facilities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an attached winery, a health club, and an outdoor pool. This palace also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Business Facilities
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free self parking is available onsite.
Dining
Enjoy French cuisine at La Grand Vigne, one of the palace's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 7:30 AM to 10:30 AM for a fee.
Rooms
Make yourself at home in one of the 72 individually decorated guestrooms, featuring iPod docking stations and minibars. 80-cm flat-screen televisions with DVD players and cable programming provide entertainment. Private bathrooms with bathtubs or showers feature designer toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
All facilities in Hôtel Les Sources de Caudalie
Bar, Cafe and Lounge
Swimming Pool
Entertainment Facility
Fitness Center
Functional Hall
Things to Do
- Spa
- Health club
- Garden
- Sauna
- Sun loungers
Hotel Services
- Laundry service
- Newspaper in lobby
- Multilingual staff
- 24-hour Receptionist
- Concierge
General
- Banquet
- Parking
- Terrace
Accessibilty
- Disabled access friendly
- Accessible parking
- Accessible path of travel
Public Facilities
- Smoke-free area
- Safety deposit box
- Elevator
Sports and Recreations
- Game room
- Pool or Snooker
- Tennis court
Kids and Pets
- Babysitting
- Children facilities
Transportation
- Storage
- Bicycle rental
Food and Drinks
- Breakfast
Connectivity
- Free WiFi
Business Facilities
- Business facilities
Nearby Facilities
- Souvenir shop
Accommodation Policy & General Information in Hôtel Les Sources de Caudalie
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
- Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the palace prior to arrival, using the contact information on the booking confirmation.
- Up to 2 children 3 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Contactless check-in and contactless check-out are available.
Check-in/Check-out Time
Check-in:
15:30 - 00:00
Check-out:
Before 12:00
- Fee for buffet breakfast: approximately EUR 35 for adults and EUR 15 for children
- Pet fee: EUR 25.00 per pet, per day
- Service animals are exempt from fees
- Crib (infant bed) fee: EUR 20.0 per day
- Rollaway bed fee: EUR 50.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Service Animals Allowed
Professional property host/manager, Contactless check-out is available, EU Ecolabel, Contactless check-in is available
General Information
Popular Facilities | Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator |
Check-In / Check-Out Time | From 15:30 - 00:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Hôtel Les Sources de Caudalie | 72 |
Number of floors in Hôtel Les Sources de Caudalie | 1 |
Another facilities in Hôtel Les Sources de Caudalie | Spa, Health club, Garden, Sauna, Sun loungers |
Frequently asked question in Hôtel Les Sources de Caudalie
What are available facilities at Hôtel Les Sources de Caudalie?
There are top facilites at Hôtel Les Sources de Caudalie such as Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Hôtel Les Sources de Caudalie?
The standard check-in time at Hôtel Les Sources de Caudalie is starting from 15:30 - 00:00 while the latest check-out time is at Before 12:00
Does Hôtel Les Sources de Caudalie provide breakfast?
Yes, Hôtel Les Sources de Caudalie provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hôtel Les Sources de Caudalie
Hôtel Les Sources de Caudalie has a 5.0-star rating.
How many floors does Hôtel Les Sources de Caudalie have?
Hôtel Les Sources de Caudalie has 1.
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More Reviews from Other Guests in Hôtel Les Sources de Caudalie
Overall Ratings & Reviews Hôtel Les Sources de Caudalie
Other sources (188)
9.2
Exceptional
From 188 reviews
Cleanliness
9.6
Room Comfort
9.2
Location
9.0
Service and Facilites
9.2
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Traveler Reviews Hôtel Les Sources de Caudalie
Number of reviews per page
20
40
Top reviews
Mark
10.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
What a wonderful place to stay on our driving trip from the Uk to Spain .. set in beautiful vineyards just everything was perfect..
Kathleen
Friends and Family Family
10.0
/10
Reviewed 36 week(s) ago
Hotels.com verified review
We spent a magical two days at Caudalie. We are planning to come back to stay longer! Everything was perfect!
Vladimir
Leisure with Children
10.0
/10
Reviewed 44 week(s) ago
Expedia Group verified review
It should be on everyone’s bucket list
Luis
Friends and Family Family
10.0
/10
Reviewed 48 week(s) ago
Hotels.com verified review
Just magical
Michael
with Partner
10.0
/10
Reviewed 52 week(s) ago
Hotels.com verified review
Very warm welcome. Very helpful staff..beautiful room everything was 5 star..
Diana
Leisure Family
10.0
/10
Reviewed 81 week(s) ago
Expedia Group verified review
Perfect spa getaway for wine lovers in an idyllic setting with amazing staff and dining.
David
Leisure with Partner
10.0
/10
Reviewed 81 week(s) ago
Expedia Group verified review
Amazing experience - would highly recommend
Verified traveler
Friends and Family with Friends
6.0
/10
Reviewed 88 week(s) ago
Hotels.com verified review
If you book the Chateau le Thil room, please understand that you're basically booking at a separate hotel. You need a car for the 3 min drive, or a bike during the day. We wished we would have just booked at the main hotel, because it felt like we got a completely separate experience than what we were hoping for. We also wished the distance between the two was made clearer on booking (or with an immediate follow up email) - it really felt like a separate property and should be marketed as such. The main hotel itself was beautiful, but we had some missteps with the staff. A few large groups were staying at the property and they seemed much more concerned with them than with our smaller group of 4. Service as the restaurant was spotty - twice we ordered white wines (both in French, and by pointing to them on the menu), and were delivered reds. At check-in it was not made clear where the spa was, and there's little signage in the hotel, so we were wandering around trying to find someone to direct us before our appointment (no one at the front desk). They directed us through a gate that was locked, it was a frustrating situation. The spa itself was beautiful, if limited in facilities (2 pools and a steam room), but the treatments were excellent. Rooms were comfortable and clean. Overall, it felt like a beautiful surface without the actual bones of good service. We didn't feel as cared for as we have at other luxury properties. It was frankly disappointing.
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Iryna
with Partner
10.0
/10
Reviewed 99 week(s) ago
Expedia Group verified review
Very impressive hotel and the area around. Love the eclectic touch - the history and contemporary art and interior design pieces! Food is excellent
carlos
with Partner
6.0
/10
Reviewed 102 week(s) ago
Hotels.com verified review
Our recent stay at Les Sources de Caudalie in Bordeaux was riddled with significant issues that fell far short of a five-star experience. Despite its prestigious Relais & Châteaux status, our visit was marred by mistakes and poor service. Upon arrival, we were greeted with a "welcome back" note, although neither my wife nor I had ever stayed there before. This mistake caused unnecessary suspicion and tension, as my wife thought I had previously visited the hotel with someone else.
Our room was located a mile away from the main building, with no amenities such as a pool, bar, or restaurant nearby. This inconvenience is unacceptable for a five-star hotel where guests expect easy access to facilities.
Dining was equally disappointing. When we tried to eat at Rouge, the hotel's small restaurant, it was closed for a private event despite two-thirds of the space being unoccupied. We were denied service, leaving us without dining options. Additionally, although the hotel advertises 24/7 room service, this was not available in our room’s location. The cleanliness and housekeeping standards were appalling. Instead of changing coffee cups, the staff simply rinsed them in the bathroom sink. Such a lack of proper hygiene is unacceptable and concerning for guests.
The overall service was poor, with staff displaying a dismissive attitude towards our concerns. This indifference was especially frustrating given the €700 per night rate we paid.
Avoid this hotel!
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Barry
Leisure with Partner
10.0
/10
Reviewed 102 week(s) ago
Expedia Group verified review
Perfect location for quiet and solitude in beautiful surroundings
Shoefun
Leisure with Friends
10.0
/10
Reviewed 134 week(s) ago
Expedia Group verified review
Very good place. I will come back again
christ
with Partner
10.0
/10
Reviewed 136 week(s) ago
Hotels.com verified review
Top notch, beautiful property, attentive staff and all around a 5 plus. Would highly recommend. Thank you for the most enjoyable stay!
Peter
Leisure with Partner
10.0
/10
Reviewed 136 week(s) ago
Expedia Group verified review
Property is gorgeous.
Crystal
Leisure Family
10.0
/10
Reviewed 172 week(s) ago
Expedia Group verified review
Amazing staff and an absolutely wonderful facility. I really got the full experience.
Camille
Leisure Family
10.0
/10
Reviewed 182 week(s) ago
Expedia Group verified review
Absolutely wonderful. The staff, the restaurants, the spa and the property were beautiful.
Zun Jie
Leisure Family
10.0
/10
Reviewed 192 week(s) ago
Expedia Group verified review
Superb experience! Excellent service from the staffs! Felt respected throughout our time there. Beds are super comfy, rooms are spacious! Breakfast is alright and the hotel arranged airport transfer for us (additional fees applied).
Julie
Leisure with Partner
10.0
/10
Reviewed 194 week(s) ago
Expedia Group verified review
We Cycled around the wineries, sampled the wine where we stayed, ate in their great restaurant options, in a fabulous setting, had a massage at the spa and swam in the lovely pool area. All in all we had a relaxing and enjoyable stay.
yossi
Business
10.0
/10
Reviewed 247 week(s) ago
Hotels.com verified review
Amazing hotel, excellent staff, excellent facilities and food, one of the best decoration I have ever seen, perfect location for wine interested people.
Sarah
Leisure Family
2.0
/10
Reviewed 310 week(s) ago
Expedia Group verified review
We had a terrible experience at this hotel that demonstrates its poor management, largely incompetent staff, and utter lack of customer service. Ahead of arrival, the hotel did not communicate how many of the facilities were closed due to COVID-19 (nor was it indicated on their website). Only 1 of 3 restaurants was operating and we couldn’t get reservations there for each night of our stay (there are no other restaurants in the immediate area). Guests were only able to reserve gym access by hiring their private trainer for 70 euros an hour. The spa—the main draw of the estate—was almost fully booked and we were unable to get the services we wanted (most hotels of this caliber call you beforehand to make sure their guests can benefit from their facilities versus the public). Examples of other issues- the reception called early in the morning to ask a question about room cleaning, waking us up. There were many times throughout the visit where the front desk did not pick up our phone calls, making it necessary for us to walk to the desk. Bugs and spiders in curtains that had not been cleaned. On the final bill, we were wrongly charged for multiple items. We did manage to get a booking for massages at the end of our stay, and were extremely disappointed. They charged a different price than we were told upon booking (and that was in the brochure) and were denied use of the steam room/hammam unless paying 40 euros per person (again, contrary to what we were told and the brochure).
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Number of reviews per page
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