Novotel Bandung

The staff is nice, friendly, and the service is satisfying 🙏😊

This was my first time staying here and I was very satisfied with the location, staff, and cleanliness of the room. I felt comfortable for two nights and will definitely stay here again if I come to Bandung again. Keep up the good work 👍🥰

Novotel Bandung needs special attention for its food, especially its pastries. The flavors are unclear for a Novotel-class hotel. While the presentation is attractive, the taste is not at all recommended. The breakfast waffle was hard, and the omelet maker, even though an intern, should have been supervised to meet 4-star hotel standards. The chicken was extremely salty.

The cleanliness here, especially the bathroom water, is yellow. It took many complaints before it was fixed. If you're using well water, there should be more focus on regular checks or filter replacement. Overall, the hotel is comfortable, and the food is delicious. They also provide EV charging for guests with electric cars.

I arrived around 3 pm, hoping the room would be ready, but it turned out I still had to wait (they said) 20 minutes (but in the end I waited 1 hour). I was carrying a toddler and a baby, both of whom were a bit fussy because they were tired and sleepy. Once I booked a junior suite, the service was the same. Not to mention when checking out, the officer seemed to be nagging us that we weren't given a parking card which should have been given either at check-in or check-out. Well, how would we know? I remember writing down my vehicle number, but after that, I wasn't given a parking card either at check-in or check-out, and the staff didn't say anything. Well, I thought it was safe, no need to use any cards to leave the hotel. The officer, oh my, oh my, check check check, said, "You should have gotten this card, sir, blah blah blah." Yes, even though he laughed/smiled sarcastically, but we didn't feel comfortable being treated like that, we didn't know anything. As for the room, it was okay, clean. I requested a baby crib (thankfully, it was still available). Even though I'd requested it on the app, it wasn't there when I arrived. However, it was eventually delivered. The room was large and comfortable. I hope we can have a better experience next time if we stay here again.

First time staying here and everything was really comfortable and clean, 9.9/10 in my opinion.

Always satisfied with my staycation here, clean rooms, nice views.

Thank you for the hospitality given during our stay, it was very memorable for us. Thank you to the HK Team and Mba Ghea FO team.

The location is close to everywhere and the staff are very friendly too.

Thank you for your cooperation in providing a surprise on my wife's birthday, a very memorable moment for us... we did not make a wrong choice to stay at Novotel Bandung.

Great experience & big room!! Really enjoy staying at Novotel

It was a very comfortable stay here, with complete facilities and comfortable rooms. It's top notch.

Very good hotel, best service, got room 1104, great view

Strategic location, friendly service, clean rooms, satisfying.

Clean rooms, friendly staff, delicious, varied food. Satisfied with my second stay at the Novotel.

Check in was smooth, without having to wait long, arrived at the hotel at 2:10. The superior room has a bathtub, which is cool. Breakfast is standard, as per a 4-star hotel. The fried rice was delicious. The room was quite clean, but there was a gecko dropping in the corner near the glass cupboard. Maybe it needs improvement for the cleanliness details. I like that every time I go to Novotel, there is always a drinking water dispenser. My request for an Eid cake was exactly what I wanted. Thank you...

The staff is very friendly and the hotel ambiance is great!

Everything is good, as usual - It's Novotel. The location is good for tourists

Everything is good, as usual - It's Novotel. Location is proper for tourists because it's near Bandung Station, Paskal, and Cathedral Church.

Great service and food