Eastern & Oriental Hotel

9.1
/10
Exceptional
1,119 reviews

What Guests Say About Their Stay

H***g

10.0
/ 10
The service is superb. Breakfast buffet has almost everything and staff are all well trained to serve guests.

DaDä L.

10.0
/ 10
So happy staying in this hotel, friendly front desk staff who give me room with the best view. Really give me 100% refreshing vibes on this trip. Definitely will come back to stay! 🥰😍💜💛🧡💚❤️💙

budi s.

10.0
/ 10
I had the most wonderful time. the people are nice from the front door to the services at the lobby. the room are clean. the swimming pool super nice. cafe is cool an vintage. the food at breakfast was so awesome. so much varieties.

linda l.

8.5
/ 10
Nice hotel just love feeling there
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SUDTIDA L.

10.0
/ 10
It is a very good hotel in Penang. Stay here impressed. The staff is very helpful. The clean, spacious room is great for relaxing. Breakfast is very selectable. There is another chance to stay here.
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In the Area
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10, Lebuh Farquhar, Georgetown, Pulau Pinang, Penang, Malaysia, 10200

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Eastern & Oriental Hotel is certainly the accommodation of your dreams and a must to be included in the list if you have the extra budget when you are in Penang for your travel for leisure with friends or family or even if you are simply travelling on business occasion. This luxurious five-star hotel is easily found at 10, Lebuh Farquhar which is roughly five minutes away from the city centre of George Town, which is also the state capital of Penang.
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What's around Eastern & Oriental Hotel

10, Lebuh Farquhar, Georgetown, Pulau Pinang, Penang, Malaysia, 10200
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Overview of Eastern & Oriental Hotel Penang

Standing proudly on the seafront of Lebuh Farquhar since 1885, the

Eastern & Oriental Hotel Penang

— affectionately known as the E&O — is one of Southeast Asia's most storied heritage hotels. Founded by the legendary Armenian Sarkies brothers, who also established The Raffles in Singapore and The Strand in Yangon, this magnificent 5-star property has welcomed writers, dignitaries, and discerning travellers for well over a century. Today, it remains a shining jewel in the heart of the Georgetown UNESCO World Heritage Site, seamlessly blending old-world colonial elegance with every modern luxury a guest could desire.

The hotel comprises two distinctive wings across its 232 suites. The Heritage Wing is the original historic heart of the property, recognisable by its iconic Moorish minarets and soaring echo-dome lobby. Following a comprehensive restoration completed in December 2019, this wing re-emerged with 100 meticulously refurbished suites that honour the building's colonial grandeur whilst introducing contemporary comforts. The Victory Annexe, which opened in 2013 on the site of the original annex first unveiled by Arshak Sarkies in 1923, offers a more contemporary interpretation of the

Eastern

colonial style with modern studio suites, an infinity pool, and sweeping views of the Andaman Sea.

What sets the E&O apart from other luxury hotels in Penang is its extraordinary sense of place. Every corridor, every archway, and every polished timber floor tells a story. Guests who stay in the Heritage Wing enjoy exclusive privileges including complimentary afternoon tea and coffee from 12:00 to 18:00, as well as evening canapés and drinks from 18:00 to 19:00 in the Heritage Lounge. Whether you are visiting Penang for its famed street food, its vibrant arts scene, or simply to soak in its multicultural heritage, the Eastern & Oriental Hotel offers a base that is as memorable as the destination itself.

Room Types at Eastern & Oriental Hotel Penang

Victory Annexe Studio Suite

The Victory Annexe Studio Suite is an excellent entry point into the E&O experience, offering 55 square metres of thoughtfully designed living space. Each suite is furnished with either a king-size bed or twin beds set upon polished hardwood floors adorned with fine rugs. The highlight of this suite category is the private balcony, which provides unobstructed views of the seafront and the Penang cityscape beyond. Inside, the generous marble bathroom features a vintage-style claw-and-ball freestanding bathtub flanked by twin vanity sinks, with a separate rain shower. Modern amenities include complimentary high-speed Wi-Fi, a UHD flat-screen television with satellite channels, an espresso machine, a tea station, and a minibar stocked with a curated selection of beverages and snacks. The Victory Annexe Studio Suite comfortably accommodates up to two adults and is ideal for couples or solo travellers seeking a contemporary yet heritage-inspired retreat.

Deluxe Suite — Heritage Wing

Stepping into the Deluxe Suite in the Heritage Wing is like stepping back into a beautifully preserved chapter of

Eastern

colonial history. Measuring approximately 57 square metres, this suite category features a separate living area and a bedroom furnished with a king-size or twin beds. Expansive windows and doors open to reveal breathtaking views of the Andaman Sea, flooding the space with natural light. The bathroom continues the theme of refined luxury with classical claw-footed longbaths, marble surfaces, and premium toiletries. Guests in the Heritage Wing Deluxe Suite benefit from the exclusive Heritage Wing privileges, including daily afternoon refreshments and evening canapés in the Heritage Lounge. With its combination of generous living space, period furnishings, and sea-facing panoramas, the Deluxe Suite is a superb choice for travellers who wish to fully immerse themselves in the hotel's storied heritage. Maximum occupancy is two adults.

Premier Suite

For those who desire even more space and luxury, the Premier Suite in the Heritage Wing offers approximately 79 square metres of refined accommodation. Available with a choice of a private balcony or a garden terrace, every Premier Suite is sea-facing and furnished with either a king-size bed or twin beds. The separate lounge area is generously proportioned, making it suitable for relaxing, working, or entertaining in-room guests. The capacious bathroom features the signature claw-footed longbath, twin vanities, a separate shower, and premium bath amenities. Additional in-room features include a UHD flat-screen television, espresso machine, tea-making facilities, a minibar, and complimentary Wi-Fi. As a Heritage Wing suite, guests enjoy all the exclusive lounge privileges that make this wing so special. The Premier Suite is ideally suited for couples, honeymooners, or business travellers who appreciate having extra room to spread out.

Straits Suite

The Straits Suite represents one of the most prestigious accommodation categories at the Eastern & Oriental Hotel Penang. Named after the Straits of Malacca that shimmer beyond its windows, this expansive suite is among the largest in the Heritage Wing, offering a truly generous footprint that includes a sizeable lounge, a separate bedroom, and a lavishly appointed bathroom. Furnished in the elegant colonial style that defines the Heritage Wing, the Straits Suite features a king-size bed, classic period furniture, fine fabrics, and carefully chosen artwork that pays homage to Penang's multicultural past. Floor-to-ceiling windows frame panoramic views of the sea, whilst the bathroom includes a freestanding longbath, premium amenities, and marble finishes throughout. Guests staying in the Straits Suite enjoy the full complement of Heritage Wing privileges, as well as the sense of occasion that comes with residing in one of the hotel's flagship suites. This category is perfect for special celebrations, anniversaries, or any stay where only the finest will do.

Facilities and Amenities

The Eastern & Oriental Hotel Penang offers an impressive array of facilities spread across both its wings. Two outdoor swimming pools provide ample opportunity for a refreshing dip — the Heritage Wing features a classic garden pool set amidst lush tropical landscaping, whilst the Victory Annexe boasts a stunning sixth-floor infinity pool that appears to merge with the Andaman Sea on the horizon. A poolside terrace bar at the Victory Annexe serves cocktails and light refreshments, making it an ideal spot for sundowners.

Wellness is well catered for at the PAÑPURI Organic Spa, a full-service spa offering a range of treatments including hot stone massage, sports massage, and traditional Thai massage, with dedicated couples' treatment rooms available. The 24-hour fitness centre is equipped with modern cardiovascular and strength-training equipment, and also provides a sauna, steam room, and yoga classes for guests who wish to maintain their exercise routines whilst travelling.

Complimentary high-speed Wi-Fi is available throughout the hotel, and on-site parking is provided for guests who arrive by car. The hotel also offers a 24-hour concierge service, room service around the clock, and a dedicated business centre. For guests arriving from Penang International Airport, a roundtrip airport shuttle service is available for a surcharge — arrangements should be made at least 48 hours prior to arrival.

Location and Getting There

The Eastern & Oriental Hotel occupies a prime seafront position at 10 Lebuh Farquhar, in the very heart of Georgetown's UNESCO World Heritage Zone. This coveted location places guests within easy walking distance of many of Penang's most celebrated landmarks and attractions. Fort Cornwallis, the largest standing fort in Malaysia, is just a short stroll along the Esplanade. The Penang City Hall, Penang State Museum, and the ornate Sri Mahamariamman Temple in Little India are all reachable on foot within approximately 13 minutes. The famous Clan Jetties, including Chew Jetty, lie roughly 1.5 kilometres to the south, whilst the iconic KOMTAR tower and Prangin Mall are a short drive away.

Penang International Airport is located approximately 17 kilometres south of the hotel, with journey times of around 30 to 45 minutes depending on traffic conditions. A Grab ride from the airport costs from approximately RM 35 to RM 55. Alternatively, guests may arrange the hotel's own airport transfer service. For those arriving by ferry from Butterworth on the mainland, the Penang Ferry Terminal at Weld Quay is situated just 2 kilometres from the hotel. The Penang Sentral transport hub on the mainland connects to KTM rail services, making the E&O accessible for travellers arriving from Kuala Lumpur or other peninsular destinations by train and ferry.

Georgetown itself is best explored on foot or by trishaw, and the hotel's central location makes it an exceptional base for discovering the city's renowned street art, heritage shophouses, temples, mosques, and churches. The hotel concierge can arrange guided heritage walks, food tours, and day trips to attractions such as Penang Hill and the Tropical Spice Garden.

Dining at Eastern & Oriental Hotel Penang

Dining at the Eastern & Oriental Hotel is a highlight of any stay, with four distinctive restaurants and bars offering a wealth of culinary experiences.

Sarkies

, the hotel's signature all-day dining restaurant, is named after the founding family and serves an outstanding buffet breakfast featuring a generous spread of Malay, Indian, Chinese, and Western dishes. In the evenings, Sarkies transforms into one of Penang's most celebrated dinner buffet destinations, renowned amongst locals and visitors alike for the quality and variety of its offerings. The al fresco terrace overlooking the sea provides a particularly atmospheric setting for evening dining.

1885

, the hotel's award-winning fine dining restaurant, takes its name from the year the E&O first opened its doors. Recognised by Malaysian Tatler as one of Malaysia's best restaurants, 1885 offers an exquisite colonial fine dining experience with a menu that draws on both

Eastern

and Western culinary traditions. The restaurant also serves a traditional English afternoon tea — a ritual that feels entirely fitting within the E&O's grand surroundings, complete with tiered cake stands, finger sandwiches, and freshly baked scones.

Sarkies Corner

is a charming colonial-style café ideal for lighter fare. Guests can enjoy freshly baked pastries, cakes, gourmet sandwiches, and specialty coffees throughout the day in a relaxed, unhurried atmosphere. For evening drinks,

Farquhar's Bar

in the Heritage Wing offers a classic long bar setting with both indoor seating and outdoor tables, perfect for savouring a gin and tonic or a craft cocktail as the sea breeze drifts in. Additionally, the

Planters Lounge

in the Victory Annexe offers continental dishes and plays host to a daily complimentary cocktail hour from 17:00 to 19:00 for all hotel guests — a wonderful tradition that encourages guests to gather, mingle, and toast another splendid day in Penang.

Why Stay at Eastern & Oriental Hotel Penang

Unrivalled heritage and history.

Few hotels in Southeast Asia can match the E&O's storied past. Having hosted luminaries for over 140 years, the hotel offers an authentic connection to the grand era of

Eastern

travel. Every detail, from the restored Moorish architecture to the museum-quality furnishings, speaks to a legacy of excellence that simply cannot be replicated by newer properties.

A seafront location in a UNESCO World Heritage Site.

The hotel's position on Lebuh Farquhar places guests directly on the waterfront and within walking distance of Georgetown's finest heritage attractions, street art, temples, and food stalls. It is one of the very few luxury hotels in Penang that combines a genuine beachfront setting with immediate access to a vibrant, culturally rich city centre.

All-suite accommodation.

Every room at the Eastern & Oriental Hotel is a suite, ensuring that guests enjoy a level of space and comfort that goes well beyond a standard hotel room. Whether you choose the contemporary Victory Annexe or the historically rich Heritage Wing, you are guaranteed a generous living area, premium amenities, and sea views.

Exceptional dining without leaving the hotel.

With four restaurants and bars on site, guests can enjoy everything from lavish buffets and fine dining to casual café fare and sunset cocktails. The complimentary daily cocktail hour at the Planters Lounge adds a generous touch that is warmly appreciated by returning guests.

Heritage Wing privileges that elevate the experience.

Guests in the Heritage Wing enjoy exclusive access to the Heritage Lounge, with complimentary afternoon refreshments and evening canapés — a refined perk that transforms an already luxurious stay into something truly special.

Tips for Booking Eastern & Oriental Hotel Penang

Book during the shoulder season for the best value.

Penang's peak tourist season runs from approximately November to February, coinciding with drier weather and the year-end holiday period. For more favourable rates without sacrificing good weather, consider visiting between March and May or September and October. The hotel often features seasonal promotions during these quieter periods, which can represent excellent value at a property of this calibre.

Choose your wing based on your priorities.

If heritage atmosphere and exclusive lounge privileges are important to you, opt for the Heritage Wing — the Deluxe Suite offers a wonderful introduction to this experience. If you prefer a more contemporary feel with a stunning infinity pool and private balcony, the Victory Annexe Studio Suite is an outstanding choice. Both wings share access to all hotel facilities, restaurants, and the complimentary Planters Lounge cocktail hour.

Request a higher floor for the best views.

Sea-facing views are a defining feature of the E&O experience. When booking, it is worth noting your preference for a higher floor to maximise the panoramic vistas of the Andaman Sea and the Straits of Malacca. The hotel is generally accommodating of such requests when availability permits.

Arrange airport transfers in advance.

If you wish to use the hotel's airport shuttle service, remember to contact the property at least 48 hours before your arrival. Alternatively, ride-hailing services such as Grab offer convenient and affordable transfers from Penang International Airport, with fares starting from approximately RM 35.

Take advantage of the breakfast buffet at Sarkies.

The morning spread at Sarkies is widely regarded as one of the finest hotel breakfasts in Penang. If your rate does not include breakfast, it is well worth adding it to your booking. The variety of Malay, Indian, Chinese, and Western dishes ensures there is something to delight every palate, and the al fresco seating overlooking the sea makes for a truly memorable start to the day.

Check for packages on Traveloka.

Before finalising your reservation, browse the available packages on Traveloka, as bundled deals that include breakfast, spa credits, or airport transfers can offer meaningful savings compared to booking each element separately. Signing in to your Traveloka account may also unlock member-exclusive rates and additional discount codes for the Eastern & Oriental Hotel Penang.

All facilities in Eastern & Oriental Hotel

Bar, Cafe and Lounge Eastern & Oriental Hotel
Bar, Cafe and Lounge
Swimming Pool Eastern & Oriental Hotel
Swimming Pool
Fitness Center Eastern & Oriental Hotel
Fitness Center
Functional Hall Eastern & Oriental Hotel
Functional Hall
Common Space Eastern & Oriental Hotel
Common Space

Hotel Services

  • Bellhop
  • Concierge
  • Money changer
  • Doorman
  • Express check-in
  • Express check-out
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Limited hours room service
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tours
  • Wedding service

Food and Drinks

  • A la carte dinner
  • A la carte lunch
  • Restaurant with AC
  • Bar
  • Breakfast
  • Buffet breakfast
  • Buffet dinner
  • Buffet lunch
  • Cafe
  • Hot breakfast
  • Poolside bar
  • Vegetarian meal

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

In-room Facilities

  • Bathrobe
  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Refrigerator
  • Separate shower and tub
  • Shower
  • TV

Transportation

  • Airport transfer
  • Area shuttle
  • Beach shuttle
  • Bicycle rental
  • Bicycle storage
  • Car rental
  • Limited parking
  • Limo or town car service
  • Shopping center shuttle
  • Valet parking (surcharge)

General

  • AC
  • Ballroom
  • Banquet
  • Family room
  • Non-smoking room
  • Swimming pool
  • Smoking area
  • Terrace

Things to Do

  • Fitness center
  • Garden
  • Library
  • Massage
  • Outdoor pool
  • Outdoor pool
  • Sauna
  • Spa

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Shops
  • Supermarket

Accessibilty

  • Disabled access friendly
  • Accessibility equipment
  • Accessible bathroom
  • Accessible parking
  • Accessible path of travel
  • Wheelchair accessible

Business Facilities

  • Business center
  • Computer station
  • Conference room
  • Meeting facilities
  • Photocopier

Kids and Pets

  • Babysitting
  • Babysitting with surcharge
  • Highchairs

Sports and Recreations

  • Billiard
  • Fitness center

Shuttle Service

  • Airport transfer (surcharge)
  • Airport transfer

Family-friendly Facilities

  • Children pool

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Eastern & Oriental Hotel

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

General Check-in Instructions

1) Effective from June 1, 2014, the City Council of Penang will impose a Local Council Tax of MYR 3 per room per night for 4 and 5-star hotels, and MYR 2 per room per night for 0 to 3-star hotels. The star rating will be in accordance to the rating from Local Council and should the rating differ from the website, the local council rating will apply. This fee is being included in Hotel's Room Rate. 2) With effect from 01 September 2017, with reference to the Law of Malaysia Act 791, Tourism Act 2017, hotel guests who are non-Malaysian or non-Permanent Resident of Malaysia, are committed to a Tourism Tax of MYR 10.00 nett per room night of stay as determined and imposed by the Malaysian Government, which is not included in the reservation and will be collected by the hotel upon check in. This is to be applied in-addition to existing fees/taxes levied and the existing local tourism fee in Penang. 3) Abiding by the Government Movement Control Order’s SOP, the Gymnasium, Swimming Pool, Spa and certain Food and Beverage outlets unfortunately will not be made available during your stay until further notice.
Child above 6 years old is considered as adult. Additional charges will apply on breakfast and exceeding default room occupancy.

Deposit

Deposit 0 is required upon check-in. The accommodation accepts cash, debit or credit card.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Eastern & Oriental Hotel
232
Number of floors in Eastern & Oriental Hotel
4
Another facilities in Eastern & Oriental Hotel
Bellhop, Concierge, Money changer, Doorman, Express check-in

Frequently asked question in Eastern & Oriental Hotel

What are the check-in and check-out times at Eastern & Oriental Hotel Penang?
At the Eastern & Oriental Hotel Penang, check-in time begins at 15:00 (3:00 PM) and check-out time is by 12:00 (noon). Guests arriving early can contact the hotel in advance to request early check-in, subject to availability. Luggage storage is typically available for guests who arrive before check-in or need extra time after check-out. It is recommended to confirm any special timing arrangements directly with the hotel prior to your stay.
What room types are available at Eastern & Oriental Hotel Penang?
The Eastern & Oriental Hotel Penang offers 232 elegantly appointed rooms and suites across several distinguished categories. Guests can choose from the Victory Annexe Studio Suite, the Deluxe Suite in the Heritage Wing, the Premier Suite, and the luxurious Straits Suite. Each room type reflects the hotel's colonial heritage and 5-star standards, blending classic charm with modern comforts. Whether you are visiting for leisure or business, the Eastern & Oriental provides a suite to match every preference and occasion.
Does Eastern & Oriental Hotel Penang have a swimming pool and fitness centre?
Yes, the Eastern & Oriental Hotel Penang features two outdoor swimming pools where guests can enjoy a refreshing swim with views of the surroundings. The hotel also provides a fully equipped fitness centre for guests who wish to maintain their workout routine while travelling. Additional facilities at this 5-star property include a spa for relaxation treatments and beach access, making it an ideal destination for both wellness-focused travellers and those seeking a leisurely tropical getaway in Georgetown, Penang.
Is parking available at Eastern & Oriental Hotel Penang?
Yes, Eastern & Oriental Hotel Penang provides parking facilities for guests travelling by car. This is especially convenient for visitors driving to Georgetown or exploring Pulau Pinang at their own pace. The hotel's central location in Georgetown also means public transportation and ride-hailing services are readily accessible. Guests are advised to contact the Eastern & Oriental Hotel directly prior to arrival to confirm parking availability, any applicable fees, and whether valet parking services are offered.
Does Eastern & Oriental Hotel Penang offer breakfast for guests?
The Eastern & Oriental Hotel Penang features four on-site restaurants, providing guests with a variety of dining options including breakfast. As a prestigious 5-star hotel, the property typically offers breakfast packages or buffet options that showcase both local Malaysian cuisine and international favourites. Guests can check whether breakfast is included with their selected room type or available as an add-on when booking. For specific breakfast hours and menu details, it is best to enquire directly with the hotel.
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More Reviews from Other Guests in Eastern & Oriental Hotel

Overall Ratings & Reviews Eastern & Oriental Hotel

Traveloka (117)
Other sources (1,002)
9.2
Exceptional
From 1,002 reviews
Cleanliness

9.2

Room Comfort

9.2

Service and Facilites

9.0

Sort by
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Traveler Reviews Eastern & Oriental Hotel

Number of reviews per page
20
40
Top reviews
Yuet Ping
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The hotel is beautiful and the room is spacious and well decorated. The staff is friendly and attentive. I also tried the spa facilities and the message was excellent.
Duncan
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

An absolutely fantastic hotel. We stayed in the heritage wing and found the staff wonderful, the food delicious and the room kept clean and tidy. We will be returning to this gem.
Lindsay
icon-Leisure
Leisure
4.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Disappointing stay. Property is definitely trading on its history and is in dire need of updating. Room issues were not addressed and breakfast was so poor that we went out instead. Assistant manager called once and then never followed up. Would not stay again and wouldn't recommend.
John Armstrong
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

I recently stayed at the E&O Penang and overall had a very good experience. The room itself was exceptionally clean, comfortable, and well kept. I needed a few extra items like towels, and although I had to ask, the staff responded quickly and efficiently, which I really appreciated. One area that could be improved is the food offering. The room service menu is quite limited, especially late at night. Arriving back at the hotel around 11:30pm to find the bars and restaurants closed left very few options, which was a little disappointing for a hotel of this standard. Some of the common areas, particularly around the pool and outdoor spaces, are starting to show their age and could benefit from a refresh. It would also be great to see more variety in the food choices across the hotel, especially more local Asian options. Overall, though, it’s a solid 4 out of 5 stay — classic, comfortable, and with excellent service when needed. With a few updates and broader dining options, it could easily reach a 5.
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Shahid
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Beautiful hotel. Clean spacious room. Delicious breakfast buffet. Great location
Vincent
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Incredibly clean room, staff excellent and breakfast buffet was amazing
Eng Chuan
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

The whole hotel was just so lovely, from the large room to the amenities and the bar and restaurarestaurant srestaurarestaurant
Glynnis
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Lovely room in a lovely setting in a very well run hotel.
Junie
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Well preserved suites with great hospitality.
Lynda
icon-Leisure
Leisure
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Excellent buffet breakfast.
BETTY
icon-Leisure
Leisure
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Breakfast was excellent, million dollar view from room and restaurant
SANDRA
10.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

The breakfast was amazing with a lot of options. The pool on the 6th floor was fantastic. Overall a brilliant hotel in a good location
Henry Michael
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

I always enjoy this great hotel
Jyotishima
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Amazing architecture and a feel of royalty
SRUTHI SAJI
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Fantastic stay at the E&O, highly recommend!
Dorothy
icon-Leisure
Leisure
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

I loved it! A wonderful stay in one of my favourite places. I have visited before and will do so again!
Susanne Elizabeth
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Rooms were large and nicely appointed. Breakfast excellent. Staff very good. My stay was in Victory but friends stayed in Heritage and got a lot of add ons I didnt have access to. Overall a very pleasant experience.
Hsu-Ming
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Beautiful heritage property with gorgeous, spacious rooms, huge and very clean bathrooms, and lovely lounges and cafes. The staff are wonderful. We enjoyed our stay very much.
Lori
icon-Leisure
Leisure
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Unique to stay in a luxury hotel that takes such good care of it’s guests and maintains the original elegance of the building
BRIAN
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Staff in general not very friendly except the doormen and porters. Cockroach at noodle area at breakfast. Just not a welcoming vibe in general. I’m a platinum member with an established group of hotels and I forwent that to experience something different and I found the hotel to be nothing special. May have the laurels of being 140 years old but the welcoming is definitely not that.
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Number of reviews per page
20
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Lobby 4 Eastern & Oriental Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Eastern & Oriental Hotel

Traveloka (117)
Other sources (1,002)
9.2
Exceptional
From 1,002 reviews
Cleanliness

9.2

Room Comfort

9.2

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Eastern & Oriental Hotel

Number of reviews per page
20
40
Top reviews
Yuet Ping
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The hotel is beautiful and the room is spacious and well decorated. The staff is friendly and attentive. I also tried the spa facilities and the message was excellent.
Duncan
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

An absolutely fantastic hotel. We stayed in the heritage wing and found the staff wonderful, the food delicious and the room kept clean and tidy. We will be returning to this gem.
Lindsay
icon-Leisure
Leisure
4.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Disappointing stay. Property is definitely trading on its history and is in dire need of updating. Room issues were not addressed and breakfast was so poor that we went out instead. Assistant manager called once and then never followed up. Would not stay again and wouldn't recommend.
John Armstrong
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

I recently stayed at the E&O Penang and overall had a very good experience. The room itself was exceptionally clean, comfortable, and well kept. I needed a few extra items like towels, and although I had to ask, the staff responded quickly and efficiently, which I really appreciated. One area that could be improved is the food offering. The room service menu is quite limited, especially late at night. Arriving back at the hotel around 11:30pm to find the bars and restaurants closed left very few options, which was a little disappointing for a hotel of this standard. Some of the common areas, particularly around the pool and outdoor spaces, are starting to show their age and could benefit from a refresh. It would also be great to see more variety in the food choices across the hotel, especially more local Asian options. Overall, though, it’s a solid 4 out of 5 stay — classic, comfortable, and with excellent service when needed. With a few updates and broader dining options, it could easily reach a 5.
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Shahid
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Beautiful hotel. Clean spacious room. Delicious breakfast buffet. Great location
Vincent
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Incredibly clean room, staff excellent and breakfast buffet was amazing
Eng Chuan
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Friends and Family
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

The whole hotel was just so lovely, from the large room to the amenities and the bar and restaurarestaurant srestaurarestaurant
Glynnis
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Lovely room in a lovely setting in a very well run hotel.
Junie
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Leisure Family
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Well preserved suites with great hospitality.
Lynda
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Leisure
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Excellent buffet breakfast.
BETTY
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Leisure
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Breakfast was excellent, million dollar view from room and restaurant
SANDRA
10.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

The breakfast was amazing with a lot of options. The pool on the 6th floor was fantastic. Overall a brilliant hotel in a good location
Henry Michael
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Leisure Family
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

I always enjoy this great hotel
Jyotishima
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Amazing architecture and a feel of royalty
SRUTHI SAJI
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Leisure with Partner
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Fantastic stay at the E&O, highly recommend!
Dorothy
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Leisure
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

I loved it! A wonderful stay in one of my favourite places. I have visited before and will do so again!
Susanne Elizabeth
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Rooms were large and nicely appointed. Breakfast excellent. Staff very good. My stay was in Victory but friends stayed in Heritage and got a lot of add ons I didnt have access to. Overall a very pleasant experience.
Hsu-Ming
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Leisure Family
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Beautiful heritage property with gorgeous, spacious rooms, huge and very clean bathrooms, and lovely lounges and cafes. The staff are wonderful. We enjoyed our stay very much.
Lori
icon-Leisure
Leisure
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Unique to stay in a luxury hotel that takes such good care of it’s guests and maintains the original elegance of the building
BRIAN
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Staff in general not very friendly except the doormen and porters. Cockroach at noodle area at breakfast. Just not a welcoming vibe in general. I’m a platinum member with an established group of hotels and I forwent that to experience something different and I found the hotel to be nothing special. May have the laurels of being 140 years old but the welcoming is definitely not that.
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