Hotel Mai Amsterdam

excellent

Unfortunately, my experience at Hotel Mai was disappointing, beginning with check-in. Upon arriving early, the front desk staff member we encountered was rude from the beginning, before even asking our name, we were told check-in was at 3pm. We fully understood and had no issue waiting, but when we asked how we would be notified if a room became available earlier, we were simply told to keep coming back. She said we could not call or email, and would have to keep physically coming back every hour to check if something became available. Each time we returned to the desk, we were not acknowledged despite the staff member chatting with coworkers. No greeting, no eye contact, no updates. Only after we sat quietly in the lobby for some time did a room become available, again without any apology or explanation. During our stay, service remained inconsistent. When we requested our room to be cleaned, very little appeared to be done beyond making the bed. Trash was not emptied, toilet paper was not refilled, and the shower soap was completely empty. We had to ask twice for these basic items to be addressed. We also mentioned our experience with the front desk staff member to other employees, who responded that they knew exactly who we were referring to and that she “has good days and bad days.” This response was surprising and concerning, as it suggests the behavior is known and accepted rather than addressed. Additionally, the hotel was extremely loud. The walls and paper thin

The staff were all so friendly. Our room a good size and perfect for our 3 nights.

Room was spotless and staff was amazing

Super tasteful, relaxing vibe. Great staff. Will definitely stay here again

We loved are stay at Mai! The staff was very courteous and helpful. The hotel ambient was hommy yet professional and elevated. Special thanks to the Argentinean lady at the front desk.

Nice hotel, close to Central train station. Was clean and comfortable, no complaints

The hotel is a bid oddly configured involving two adjacent buildings. This meant I had to go up one floor, walk down a long hall and then find the next elevator up to my one of the 6 rooms on that second floor. I got confused first few times. The hotel is also very hard to find, even with your phone and walking directions. The location is great and the rooms are relatively bigger and newly done, so, once you are there, it’s great. The lobby is nicely decorated and a good spot to wait out the rain. All the staff I interacted with with great- open, honest, helpful. I don’t choose to get breakfast cause I’m a vegetarian, but I looked in on the room, food and vibe and it looked great.

Amazing location, room was so comfortable and the staff were very helpful throughout my stay. Can't recommend Hotel Mai enough. Next time I'm in town I will stay here again!

Great location, exceptional staff and clean room. Loved the Hotel Mai.

The room was perfectly laid out for the 3 of us. My son had his own little space and there was lots of room for our luggage. We arrived early in the day and were very jet lagged and they were able to get us checked in early to our room which was a huge bonus. Hotel is located in perfect area for restaurants and exploration. Will definitely stay here again!

The staff is nice and room is clean. But there is no free bottle of water. They prefer us to drink water from tap or pay.

We visited the Mai for our wedding anniversary and had a fantastic time! The staff were incredible and always greeted us with a smile. Our room was always spotless. Given the location, i was worried there could be too much noise but i was so wrong - best nights sleep we'd had in years! 100% recommend and would definitely go back!

Near the central station, 8 minutes walk. In minutes walking you find plenty food and shopping options.

Helpful staff. Excellent location! Quiet.

Great location and view.

Stunning view of the canal, with daily room refreshes that make staying in a hotel my favorite choice. Very friendly staff. Overall, super happy and would stay again. 2 things I want to mention though. 1. They don't offer very many amenities. None in the room, so I'm not sure what was offered if you ask at the desk. However, my TOTM started early (wasn't supposed to happen until after my trip) and I asked for a feminine product at the front desk to get me through the morning/until I could buy some while I was out. The response was "there's a drug store a 10 minute walk away" which was bascially a 20 minute free-bleed walk round-trip. If that's hard for you to read, imagine living through it. There are many hotel amenities I could go without, but that should really be considered part of the medical kit supply. 2. I understand that the doors being locked after a certain hour is supposed to be a "safety measure," but as a single woman traveling alone, I was left waiting outside too long for my taste on a few occasions. The proximity to the Red Light district means I was followed and cat called while walking through a few times (the hotel itself is on a quiet, beautiful canal just one street over). If you've ever been followed by a man, you don't want to be locked out of your safe place for a second longer than you have to. Hanging out outside also gives people the opportunity to know whe I'd prefer if the doors were card-key or code-locked for faster and more reliable entry.

Room was fine. Staff was very courteous. The sound insulation was very poor, heard conversations in the adjoining rooms and people walking in the room above.

Nice location

The triple room (2 beds) was fairly spacious. But either too bright or too dark (i.e. all the lights were on, or none were on). The shower was so dark I needed a flashlight to figure out the fixtures the first time. And I had to get our phone flashlight out to see down the hallway leading to the room. but the beds were comfortable. The room was quiet (looked over courtyard).