Robertson Quay Hotel

Floor sticky. No slipper. No hanger. TV reception very poor.

Hotel was sad, dark and smelly. Pool was full of algae. We had our rooms changed twice. The first room was cramped and had no outside view. The window opened to face a wall. Most depressing of the rooms. The second room smelt of cigarette smoke after the first night and the fridge was broken. The third room was the best out of the three with a good view but was very small. Hotel staff were friendly and understanding can tell that they were trying their best but there was nothing they could do. Felt bad for them.

Suppose to be a non smoking room but the room stink badly with smoke smell. Bedsheet have many little black spots which we have no idea what is it.

Smelly. room is on same floor as foreign workers. were not told that the pool was closed.

we were given a floor where most other guests were staying, adjacent rooms were occupied

the hotel is smelly and smell of cigarettes everywhere manager wasn't friendly...the place a bit spooky...

The single bed was very small size. Breakfast with plastic bag instead of container hang on the door. Did not informed us. Turned cold when we have it. Noisy (seems having party inside the room)

A very basic accommodation for a few of hours stay. TV, aircon and staffs need service upgrade.

My stay there is really terrible. I made 2 booking. One room is mine and my son book his room. When we check in we was given room at 2nd level. Which is a nightmare room. too cramp and my son have kids how to stay. so we went down back to the reception and request for a change. The reception lady Jen (name on my recep), said cannot all full house. the room that was is room for transit person not for stay of family. We argue and talk to the manger then only they allowed us to change to the room, We change to the 7th floor, connecting room. The room was tribble The room is so cold and dirty. Can smell of cigarette even thought they put no smoking sign. People drinking of beers and make noise above 11PM. Than we request for coffee, tea and sugar. We have to go down to the reception counter to collect our ownself. No one will send to our room. The staff also are not a comprise staff. All cannot and like to say its all systematic auto to in system. I have book a connecting room with my son and we request to check late about 1Pm and the staff Jen say cannot. He said he have kids so sometime kids have the mood swing and can make us delay. Jen said cannot once late it will be charge $15 per room. So when we check out at about 12.45pm we paid Jen $30 and no receipt was given to us. So I don't is it true charge as per hotel rule or go into the staff pocket. That a worse stay of mu life is that kind of hotel. I won't be coming back to that hotel ever. Super Super bad experience.

one of the room was very small with little walking space. Aircon very noisy and not cold.