Hostal Castilla I - Atocha

AC wasn’t working, no fan either.

Do NOT book this place. Read the negative reviews first so you know what to expect. The photos are misleading — the only real positive is the location. We arrived around 10 a.m. and had informed them in advance. Check-in was at 2 p.m., which was fine, so we left our luggage and returned later. When we entered the room, it was extremely small, with no space for luggage, and the bathroom was dirty. They mentioned an “interior patio,” but it’s just an empty building shaft with no seating or usable space. The ceiling had cracks, the floor felt unstable, the shower had mildew, and the curtain was broken and dirty. You can also hear everything through the walls. Customer service was very poor. When I asked about other room options (we were willing to pay more), I was told all rooms were the same in a dismissive way. They also didn’t acknowledge that I had booked a single bed, not a double, and offered no apology. They send constant messages about cleaning rules, requiring you to leave the room between 9 a.m. and 1 p.m., which is very inconvenient. Overall, a very disappointing stay and not worth the money

I ended up leaving after one night as the room was so awful. Cold, dark, paper thin walls. I had a room without a balcony so don’t know if that would have been better, but it was pretty much the worst room I have ever stayed in. Staff unhelpful. Cheap but definitely not cheerful. Good location though

Great location. Offers a basic room for a reasonable price. Nice roomy shower. Nice staff. The only minus is that the walls are thin and noise travels right through them. Noise wasn't a problem after 11.

Great location. Very nice staff. BUT Extremely noisy room. No soundproofing as advertised. We listened to neighbours conversations, music and snoring. The bathroom floor was not properly washed. The room was stuffy so frequently had to open the window.

Bien mais bruyant

Close to the metro station and tourist attractions Staff are friendly and helpful

Great location

All walkable.

Clean and comfortable room. Very nice personnel. Very convenient location

Clean and good customer service

Perfect location

Shops nearby. No breakfast offered. Near to many attractions.

Las recepcionistas son muy majas. El hostal está muy céntrico pero las habitaciones, ventanas y cortinas necesitan una reforma. Mi cortina estaba rota… la limpieza es bastante básica.

Amazingg and easy to find. Perfect room for just me.

Loved it!

Lovely place right in the heart of the city.

La habitación tenia un terrible olor, solo reserve una noche para descansar

The hotel was on the second floor and situated in an older Spanish building. (A lift was available). The staff and I got by with my very little Spanish. There was a map on the wall and a tear off copy which was very handy. It is close to Anton Martin tube station which with a little planning can get you all round Madrid. There are a lot of restaurant/cafes and the hotel is close to a square with more. I found a supermarket quite close.

Didn’t get the room I paid for when I arrived. Night staff was apologetic and did what he could to get my room the next day. The next morning was different. Lady at the counter talked to me like I was inconveniencing them. Very rude and condescending. Said “this is a hostal” but the the website clearly stated with photos king bed with balcony. I got a double bed with a lovely view of the back of the building and no balcony. I wasn’t even asking for anything extra. She was upset we had to make the change. The hostal itself is just alright. Old and in need of renovation. If I really wanted to make a fuss, I should ask for compensation since there is a difference in price for the two rooms.