Mount Lavinia Hotel

Location ideal , so sad to see this hotel so run down and not maintained. Our room was dirty , towels dirty , bedding ripped and dirty , having complained they moved us to a different room but it was just as bad and just to add to it there was no hot water at all and when we asked them to fix it we got no response . We left the next day

All good

Spent 3 nights at this Property, here are some of the issues. NO hot water during the entire stay. Had to take a cold shower. Shower head holder was broken. Reported, not fixed. Curtains would not completely cover the windows, so always light entering the room. Rooms tied and in need of refurbishment.

Location excellent don’t let that mislead you to stay in this Hotel it’s a dirty run-down hotel with worse food and staff. property is beyond dirty. This use to be a very nice hotel and known for Sri Lankan food and even that they are the worse now. We stayed in 7 Hotels in Sri Lanka on this trip this is the only bad place we experience avoid this hotel by all means.

Nice to be out of Colombo. Staff are lovely. The rooms needed a big deep clean. Bathrooms had lots of mould and dirt. Under the beds had leftover over food. No hot water the entire 4 nights. Requested a baby cot twice and it never arrived. Informed that laundry service was not available in the low season. TV wouldn’t turn on. Food was left rotting in the hallway for days. Pool area was great. The restaurant and pool staff fantastic.

Amazing location, but the hotel is tired, rooms dirty.

Very old hotel with less maintenance.

Run down,

This is far from a 4* hotel. The property is VERY run down and so many things are broken. It needs urgent repairs but nobody seems to be bothered. Staff at check in were not bothered at all, take it or leave it attitude. The doorman/porter was the only nice person. Check-in was at 2pm I arrived at 5pm waited for a hour and my room was still not ready. After 2 hours still nothing but nobody was bothered, so I went elsewhere. Overall worst hotel I’ve ever stayed in

Amazing views and terrace. Polite and helpful staff

Air condion not working properly , no cooling at all. No Remote for TV

Is this hotel really four-star standard⁉️ I traveled from the USA to visit my family in Sri Lanka and reserved a two-night stay at Mount Lavinia Hotel. After more than 32 hours of flying, I arrived just before check-in time only to be told they couldn’t find my reservation. First, I want to give credit to the staff — they did their very best to accommodate me and were kind and professional throughout. However, the property management has clearly neglected many necessary updates. The hotel does not meet four-star standards. From the lobby to the rooms, the entire place needs serious renovation. There’s a musty, moldy smell throughout. The rooms were dirty — stained carpets, cracked and broken walls, damaged bathroom tiles and tubs, and very poor lighting that made everything feel dark and uninviting. I had to wait nearly an hour before they finally sorted out my room. Breakfast was great, and again, the staff were lovely — but overall, this place is not worth the money. It’s really sad because this is a gorgeous historic building in an amazing beachfront location. With proper upkeep and modernization, it could be truly exceptional.🔥❤️ Sudath

Staff was very friendly and helpful

The hotel still has the charm . The doormen make it , dressed the part and charming . The rooms are now shabby ,dirty , grouting all black in bathroom , bedroom walls are mouldy and the carpets need ripping out . 3 star at best The sun loungers poolside have nice thick mattress on so comfort exceeds the Kingsbury and cinnamon lakeside as we have stayed in all three this trip .

Room had bugs, feels like you're in the 1800s. I only stayed for one day and checked out, and asked for a cancellation of the second day but they didn't allow it for some reason. I didn't even stay the second day. Would not recommend. Food was great though.

Very friendly and helpful staff. Very good buffet breakfasts and evening meals. Attractive location. Noisy but efficient aircon. Balcony with an ocean view. Generally quite clean but rooms quite tired and some parts need uregent maintenance e.g. the cranky lifts.

Yes room was clean, staff very very polite but reception took hours to find me a room key after mins snapped.

Rooms are tied, staff excellent

The room was clean. Bathroom and room fixtures and fittings need urgent updating. Electrical points, switches, shower were found wanting. The wooden floors in the corridors were in places in a state of disrepair. The hotel still retains its old charm and the staff are pleasant and I was impressed with the service provided.

It was amazing, love the hospitality. Breakfast, plenty to choose. We had supper English dinner on Thursday.