About Singapore Airlines
Singapore Airlines is a world-renowned full-service carrier operating under IATA code SQ and ICAO code SIA, headquartered at Airline House near Changi Airport in Singapore. The airline traces its origins to 1947 when it was established as Malayan Airways Limited, offering flights between Singapore, Kuala Lumpur, Ipoh, and Penang. Following the separation of Malaysia-Singapore Airlines in 1972, Singapore Airlines was born as an independent carrier and has since grown into one of the most respected names in global aviation.
Singapore Airlines is the flagship carrier of the Singapore Airlines Group, which also includes regional subsidiary SilkAir (now merged into SIA) and low-cost carrier Scoot. As a founding member of the Star Alliance — the world's largest airline alliance — Singapore Airlines provides seamless connectivity to over 1,300 destinations worldwide. The airline is celebrated for its award-winning in-flight service, premium cabin products, and an unwavering commitment to innovation that has earned it numerous Skytrax World Airline Awards, including the coveted title of World's Best Airline multiple times.
Airline Overview and History
Singapore Airlines has a rich and storied history spanning more than seven decades. Key milestones include:
- 1947 — Malayan Airways Limited founded, operating its first scheduled flight on 1 May 1947 from Singapore to Kuala Lumpur with a twin-engine Airspeed Consul
- 1963 — Renamed Malaysian Airways following the formation of Malaysia
- 1966 — Renamed Malaysia-Singapore Airlines (MSA) after Singapore's independence
- 1972 — MSA split into two separate entities: Singapore Airlines (SIA) and Malaysian Airline System (MAS)
- 1977 — Launched the first Singapore-London service with a Boeing 747
- 1997 — Founding member of the Star Alliance global airline partnership
- 2004 — Launched the world's longest non-stop flight from Singapore to New York (Newark)
- 2007 — Became the first airline to operate the Airbus A380 superjumbo on commercial flights
- 2017 — Introduced new regional wing Scoot following the merger of Scoot and Tigerair
- 2021 — Merged regional subsidiary SilkAir into the mainline Singapore Airlines brand
- 2024 — Announced acquisition of a 25.1% stake in Air India as part of a broader Tata Group partnership
The airline's primary hub is Singapore Changi Airport (SIN), consistently ranked among the best airports in the world. Changi Airport serves as a natural crossroads between East and West, making it a premier connecting point for travellers between Southeast Asia, Europe, Australasia, and the Americas. Singapore Airlines' mission is to provide the highest standards of air travel, and its iconic Singapore Girl has become one of the most recognised symbols in the airline industry.
Fleet and Aircraft
Singapore Airlines operates one of the youngest and most modern wide-body fleets in the world, featuring cutting-edge aircraft from both Airbus and Boeing. The fleet includes:
- Airbus A350-900 — Medium to long-haul workhorse with exceptional fuel efficiency and quiet cabins, deployed on routes across Asia, Europe, and Australia
- Airbus A380-800 — The iconic double-decker superjumbo, operating on the highest-demand routes including Singapore to London, Sydney, and New York, featuring the exclusive Suites class on the upper deck
- Boeing 777-300ER — Long-range wide-body aircraft with proven reliability, used on key intercontinental services
- Boeing 787-10 Dreamliner — The largest variant of the Dreamliner family, featuring advanced aerodynamics and lower cabin altitude for improved passenger comfort on medium-haul routes
- Airbus A350-900 ULR (Ultra Long Range) — Purpose-built for the world's longest flights, operating the non-stop Singapore to New York and Singapore to Los Angeles services
Singapore Airlines maintains its fleet to the highest global safety and engineering standards, with comprehensive maintenance programmes overseen by SIA Engineering Company, one of the world's leading MRO (Maintenance, Repair, and Overhaul) providers. The airline has consistently invested in fleet renewal, retiring older aircraft and replacing them with next-generation types to reduce fuel consumption, lower emissions, and enhance the passenger experience.
Top Flight Routes
Singapore Airlines serves an extensive global network of destinations spanning Asia, Europe, the Americas, Africa, and Oceania. For Malaysian travellers, the airline provides direct and convenient services from key Malaysian airports to Singapore, with onward connections to the world. Popular routes include:
- Kuala Lumpur to Singapore — The most popular cross-border route in Southeast Asia, with multiple daily frequencies ideal for both business and leisure travellers
- Penang to Singapore — Connecting George Town and the Pearl of the Orient with the Lion City, popular with tourists and business travellers alike
From Singapore Changi Airport, passengers can connect seamlessly to Singapore Airlines' global network. Popular onward destinations frequently booked by Malaysian travellers include:
- Kuala Lumpur to London — via Singapore, one of the most popular long-haul routes for Malaysian travellers heading to Europe
- Kuala Lumpur to Sydney — via Singapore, connecting Malaysia to Australia's largest city
- Kuala Lumpur to Melbourne — via Singapore, a popular route for students, tourists, and working professionals
- Kuala Lumpur to Seoul — via Singapore, ideal for K-culture enthusiasts and business travellers
- Kuala Lumpur to Osaka — via Singapore, perfect for experiencing Japan's food capital and cultural heritage
- Kuala Lumpur to Hong Kong — via Singapore, a major hub for shopping, dining, and business
- Kuala Lumpur to Taipei — via Singapore, popular for night market culture and scenic attractions
- Kuala Lumpur to Dubai — via Singapore, connecting to the UAE's premier business and leisure hub
- Kuala Lumpur to Paris — via Singapore, ideal for romantic getaways and European adventures
- Kuala Lumpur to Amsterdam — via Singapore, a gateway to the Netherlands and wider Europe
- Kuala Lumpur to New Delhi — via Singapore, connecting to India's vibrant capital
- Kuala Lumpur to Mumbai — via Singapore, popular for business and family travel
Travellers can search all available Singapore Airlines flights and connections on Traveloka, where real-time flight availability and competitive fares are displayed for every route in the airline's network.
Baggage Allowance and Policies
Singapore Airlines offers a generous baggage allowance that varies by cabin class and fare type, reflecting its position as a premium full-service carrier. Understanding the baggage policy before you fly helps you pack accordingly and avoid unnecessary charges.
Cabin Baggage
- Economy Class: 1 piece of cabin baggage, up to 7 kg, maximum dimensions 55 x 40 x 20 cm
- Premium Economy Class: 1 piece of cabin baggage, up to 7 kg, maximum dimensions 55 x 40 x 20 cm
- Business Class: 2 pieces of cabin baggage, combined weight up to 7 kg each (total 14 kg)
- First Class and Suites: 2 pieces of cabin baggage, combined weight up to 7 kg each (total 14 kg)
- Additional carry-on: All passengers may carry one small personal item such as a handbag, laptop bag, or small backpack
Checked Baggage
- Economy Class: 25 kg to 30 kg per passenger (depending on fare type — Lite fares may have 25 kg, Standard and Flexi fares 30 kg)
- Premium Economy Class: 35 kg per passenger
- Business Class: 40 kg per passenger
- First Class and Suites: 50 kg per passenger
- Maximum weight per piece: 32 kg — any single item exceeding 32 kg must be split or sent as cargo
Excess Baggage
Passengers who exceed their free checked baggage allowance can purchase additional baggage. Pre-purchasing excess baggage online via the Singapore Airlines website or app before departure is more cost-effective than paying at the airport. Excess baggage rates vary depending on the route and zone. For example, excess baggage on Southeast Asia routes (such as Singapore to Kuala Lumpur) is typically charged at a lower rate than intercontinental sectors.
Prohibited and Restricted Items
Singapore Airlines adheres to international aviation security standards. Key restrictions include:
- Flammable liquids, explosives, and corrosive substances are strictly prohibited in all baggage
- Sharp objects (knives, scissors with blades over 6 cm) must be in checked baggage only
- Lithium batteries and power banks must be carried in cabin baggage, not checked
- Liquids, aerosols, and gels in cabin baggage must comply with the 100 ml rule (in a transparent resealable bag, max 1 litre total)
Check-in Guide
Online Check-in
Singapore Airlines offers convenient online check-in that opens 48 hours before the scheduled departure time and closes 1.5 hours before departure. Passengers can check in via:
- The Singapore Airlines website (singaporeair.com)
- The SingaporeAir mobile app
After completing online check-in, passengers receive a mobile boarding pass. Those with checked baggage can proceed directly to the designated bag drop counter at the airport.
Airport Counter Check-in
Airport check-in counters open approximately 3 hours before departure for international flights. Recommended arrival times:
- International flights: At least 3 hours before departure
- Domestic or short-haul regional flights: At least 2 hours before departure
Premium cabin passengers (Business, First, and Suites) enjoy dedicated check-in counters with shorter queues and priority service. At Singapore Changi Airport, passengers can also use automated self-service check-in kiosks.
Kiosk Check-in
Self-service kiosks are available at Singapore Changi Airport and select other airports, allowing passengers to print boarding passes and baggage tags independently. This is ideal for travellers who prefer a quick, self-directed check-in experience.
Cabin Classes and In-Flight Experience
Singapore Airlines is renowned for its exceptional in-flight product, offering up to five distinct cabin classes depending on the aircraft type. Each class is designed to deliver a premium experience that sets the global benchmark for air travel.
Economy Class
Economy Class on Singapore Airlines features ergonomically designed seats with a generous seat pitch of 32 inches on most aircraft. Amenities include:
- Personal in-seat power outlets and USB charging ports
- KrisWorld in-flight entertainment system with over 1,800 entertainment options including movies, TV shows, music, and games on a personal seatback touchscreen
- Complimentary multi-course meals created by an international panel of chefs, featuring a choice of Asian and Western cuisines
- Complimentary beverages including wines, spirits, juices, and soft drinks
- Pillow and blanket provided
Premium Economy Class
Premium Economy offers a step up in comfort with a wider seat, additional legroom (38-inch pitch), and enhanced amenities:
- Larger personal screen (13.3 inches) with noise-cancelling headphones
- Priority boarding and increased checked baggage allowance
- Premium meal service with enhanced presentation and wider menu selection
- Amenity kit provided on longer flights
Business Class
Business Class delivers a world-class experience with fully flat beds on long-haul aircraft, direct aisle access in a 1-2-1 configuration, and premium amenities:
- Lie-flat seats that convert into spacious beds, with mattress toppers and luxury bedding on long-haul flights
- Book The Cook service — pre-order gourmet meals from a curated menu before departure
- Champagne and premium wine selection curated by expert sommeliers
- 18-inch personal entertainment screen with noise-cancelling headphones
- In-seat power, USB ports, and Wi-Fi connectivity
First Class
First Class offers an ultra-premium experience with a private enclosed suite on select aircraft, featuring:
- Individual enclosed cabin with a personal door for complete privacy
- Spacious seat that converts into a full-flat bed
- Fine dining experience with unlimited Book The Cook selections and Dom Perignon champagne
- Exclusive First Class amenity kit with luxury skincare products
Suites
Available on selected Airbus A380 aircraft, Singapore Airlines Suites represent the pinnacle of luxury air travel and are often regarded as the world's most exclusive airline product:
- Fully enclosed private suite with a separate bed and reclining leather armchair
- Double suites that can be combined for couples travelling together
- Customised fine dining served on demand, with unlimited champagne and a bespoke menu
- 27-inch full HD personal entertainment screen
KrisWorld Entertainment System
All cabin classes feature the award-winning KrisWorld in-flight entertainment system, offering more than 1,800 options across movies, television, music, podcasts, and games. Content is refreshed monthly, and many aircraft are equipped with Wi-Fi connectivity for in-flight browsing and messaging.
In-Flight Meals
Singapore Airlines is celebrated for its culinary excellence. All meals are complimentary across every cabin class. The airline partners with world-renowned chefs through its International Culinary Panel to design menus that reflect global cuisines while catering to diverse dietary needs. Special meal options — including halal, vegetarian, vegan, kosher, and allergy-specific meals — can be pre-ordered at the time of booking or at least 24 hours before departure.
Passenger Policies and Special Services
Travelling with Children and Infants
- Children (2–11 years): Require their own seat and ticket. Child fares may be available on select routes and fare types
- Infants (under 2 years): May travel on an accompanying adult's lap with a reduced infant fare. Bassinet seats can be requested on long-haul flights for infants under 11 kg (subject to availability)
- Required documents: Valid passport for all child and infant passengers on international flights. Birth certificate may be required as supplementary proof of age
- Strollers can be checked at the boarding gate free of charge and returned upon arrival
Pregnant Passengers
- Passengers in their first and second trimesters can fly without restriction
- Passengers between 29 and 36 weeks of pregnancy must present a medical certificate confirming fitness to fly, issued within 10 days of departure
- Passengers beyond 36 weeks of pregnancy (or 32 weeks for multiple pregnancies) are not accepted for travel
- It is recommended to consult a healthcare provider before booking any flights during pregnancy
Passengers Requiring Special Assistance
Singapore Airlines is committed to accessibility and provides comprehensive assistance for passengers with reduced mobility, visual or hearing impairments, medical conditions, and other special needs. Services include:
- Wheelchair assistance from check-in through boarding, during transit, and upon arrival
- Priority boarding for passengers requiring additional time
- Onboard wheelchair available on all aircraft
- Assistance from trained cabin crew during the flight
- Acceptance of approved portable oxygen concentrators and medical devices on board
Passengers with special requirements should contact the airline or Traveloka customer support at least 48 hours before departure to arrange the necessary assistance.
Unaccompanied Minors
- Children aged 5–11 years: Eligible for the unaccompanied minor service on Singapore Airlines flights. The airline provides dedicated supervision from check-in at the departure airport through to handover at the arrival airport
- Children aged 12–17 years: May travel alone without the unaccompanied minor service but can opt in for supervision if preferred
Parents or guardians must complete the unaccompanied minor form and ensure a designated responsible adult is present to receive the child at the destination airport.
Reschedule, Cancellation, and Refund Policy
Rescheduling Flights
To reschedule a Singapore Airlines flight booked through Traveloka:
- Open the Traveloka app or website and navigate to My Booking
- Select the booking you wish to modify
- Choose the reschedule option and select a new available flight
- Pay any applicable fare differences or rescheduling fees
Rescheduling flexibility depends on the fare type purchased. Flexi fares generally offer free or low-cost date changes, while promotional and Lite fares may carry higher change fees or restrictions.
Cancellations and Refunds
Refund eligibility varies based on the fare type:
- Flexi fares: Generally fully refundable with minimal or no cancellation fees
- Standard fares: Partial refund available, with a cancellation fee deducted
- Lite and promotional fares: Typically non-refundable, though the value may be converted into travel credit or vouchers for future use
To request a cancellation or refund, visit your booking details on Traveloka and follow the guided process. Refund processing typically takes 7 to 30 business days depending on the payment method used. For flights cancelled by the airline due to schedule changes or operational disruptions, passengers are entitled to a full refund or rebooking on an alternative flight at no additional cost.
Why Book Singapore Airlines Flights on Traveloka
Booking Singapore Airlines flights through Traveloka offers several compelling advantages:
- Competitive pricing — Access exclusive deals and promotional fares on Singapore Airlines flights that may not be available on other platforms
- Easy comparison — Compare Singapore Airlines fares alongside other carriers on the same route, with filters for price, departure time, duration, and number of stops
- Flexible payment options — Pay with credit or debit cards, bank transfers, Touch 'n Go eWallet, Boost, GrabPay, ShopeePay, or convenient instalment plans
- Instant e-ticket — Receive your booking confirmation and e-ticket immediately via email and the Traveloka app
- 24/7 customer support — Multilingual support team available around the clock for booking queries, changes, and travel assistance
- Loyalty rewards — Earn Traveloka Points, enjoy cashback offers, and access member-exclusive promotions
- Bundled savings — Combine Singapore Airlines flights with hotel bookings for additional discounts on the Traveloka platform
- Travel insurance — Add comprehensive travel protection directly during the booking process for extra peace of mind
Tips for Finding Cheap Singapore Airlines Flights on Traveloka
Singapore Airlines is a premium carrier, but smart booking strategies can help you secure great fares on Traveloka:
- Book early — Ticket prices for Singapore Airlines flights generally increase as the departure date approaches, so book as far in advance as possible
- Be flexible with dates — Use Traveloka's fare calendar to compare prices across different days and find the most affordable travel dates
- Fly midweek — Tuesdays and Wednesdays often have lower fares compared to weekends and Monday mornings
- Set Price Alerts — Activate Traveloka Price Alerts for your preferred route to receive instant notifications when fares drop
- Check promotions regularly — Visit the Traveloka promotions page for flash sales, promo codes, and exclusive partner deals with Singapore Airlines
- Travel during off-peak seasons — Avoid peak periods such as school holidays, Chinese New Year, Hari Raya, and year-end festive seasons for the most competitive fares
- Bundle flights and hotels — Book a flight-hotel package on Traveloka for additional savings compared to booking separately
- Consider Lite fares — If you are travelling light, opt for a Lite fare that excludes extras for a lower base price
- Compare cabin classes — Premium Economy on Singapore Airlines offers significantly more comfort than Economy and is occasionally available at surprisingly reasonable price differences during promotional periods
How to Book Singapore Airlines Flight Tickets on Traveloka
Follow these steps to book your Singapore Airlines flight on Traveloka:
- Visit traveloka.com or open the Traveloka app and navigate to the Flights section
- Enter your departure city (e.g. Kuala Lumpur) and destination (e.g. Singapore, London, Sydney), select your travel dates, choose the number of passengers, and pick your preferred cabin class
- Tap the search button to view all available flights for your route
- Sort results by price, departure time, or duration and use filters to narrow down Singapore Airlines flights
- Select your preferred Singapore Airlines flight and fare type (Lite, Standard, or Flexi)
- Enter passenger details — full name as it appears on your passport, date of birth, nationality, passport number, and contact information
- Add optional extras such as additional baggage, seat selection, or travel insurance
- Review your booking summary, including the total fare, taxes, and any add-ons
- Choose your preferred payment method — credit card, bank transfer, Touch 'n Go eWallet, Boost, GrabPay, ShopeePay, or instalment plan — and complete the transaction
- Receive your e-ticket instantly via email and the Traveloka app — save or print it for reference at the airport
You are now all set to fly with Singapore Airlines, one of the world's most awarded airlines, and enjoy a premium travel experience from start to finish.