The Cliff House

Guest Houses
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5.2
/10
Fair
801 reviews

What Guests Say About Their Stay

Cody

10.0
/ 10
Great location on Kangaroo Point. Superb cafe across the intersection. It's budget but chic. Bed and shower. Bar fridge and teakettle. It was perfect for me!

Rajesh

10.0
/ 10
Very Hospitable; Hidden gem in the heart of the Brisbane City- thank you and I will definitely stay again::))

DENIS

10.0
/ 10
Room waz very clean be it small but everything you needed. The owner couldnt do enough for you . Would recommend to anyone who wants a close place to all gabba city bus at door . EXCELLENT
In the Area
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528-532 Main Street, Kangaroo Point, Brisbane, Queensland, Australia, 4169

Main Facilities

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Parking
WiFi
The Cliff House is a guesthouse is located at Kangaroo Point.
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What's around The Cliff House

528-532 Main Street, Kangaroo Point, Brisbane, Queensland, Australia, 4169
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Lobby The Cliff House
Lobby 2 The Cliff House

Discover More About The Cliff House

Discover The Cliff House: Your Premier Queensland Escape

Welcome to The Cliff House, a truly exceptional destination nestled in the breathtaking landscapes of Queensland, Australia. If you're seeking an unforgettable getaway that blends luxury, comfort, and stunning natural beauty, look no further. The Cliff House offers a unique experience, promising a memorable stay for every traveler.

The Cliff House Location

The Cliff House is ideally situated in the picturesque coastal region of Queensland, specifically at 528-532 Main Street, Kangaroo Point, Brisbane, Queensland, Australia, 4169. This prime location places you just a short drive from the vibrant heart of the city, approximately 45 kilometers from the central business district. For those arriving by road, the nearest major highway is easily accessible, ensuring a smooth journey. The atmosphere surrounding The Cliff House is one of serene tranquility, offering a peaceful retreat while remaining conveniently close to the region's natural wonders and local attractions. It's the perfect base for exploring the best of what Queensland has to offer, from its pristine beaches to its lush hinterlands.

The Cliff House Facilities & Services

Facilities for guests at The Cliff House are designed to cater to every need, ensuring a comfortable and enjoyable stay.
  • A sparkling outdoor swimming pool, perfect for a refreshing dip on a warm Queensland day. Operating hours are from 7:00 AM to 7:00 PM, with no additional fees.
  • A state-of-the-art fitness center, equipped with modern exercise machines. Open daily from 6:00 AM to 9:00 PM, free of charge for all guests.
  • A luxurious spa and wellness center offering a range of rejuvenating treatments and massages. Open from 10:00 AM to 8:00 PM, with services starting from PHP 2,500.
  • A dedicated children's play area, providing a safe and fun environment for younger guests. Available from 9:00 AM to 6:00 PM, free of charge.
  • Complimentary high-speed Wi-Fi is available throughout the property, keeping you connected during your stay.
  • On-site parking is available for guests, free of charge.
  • A complimentary shuttle service operates daily to the nearest major shopping center, running every two hours from 10:00 AM to 6:00 PM.

The Cliff House Room Types

The room types of The Cliff House offer a diverse selection to suit every preference and travel style. Whether you're a solo traveler, a couple, or a family, you'll find the perfect accommodation.
  • Deluxe Ocean View Room:

    These non-smoking rooms offer breathtaking views of the ocean. Some rooms feature a bathtub for added relaxation.
  • Executive Suite:

    A spacious and elegantly appointed suite, perfect for those seeking extra comfort and luxury. Features include a separate living area and a well-appointed bathroom, with some suites offering a bathtub.
  • Family Suite:

    Designed to accommodate families, these rooms provide ample space and comfortable sleeping arrangements. Available as non-smoking, with options that include a bathtub.
  • Garden View Room:

    Enjoy serene views of the hotel's lush gardens from these comfortable and well-appointed rooms. Available as non-smoking, with some rooms featuring a bathtub.
The Cliff House is pleased to offer a limited number of pet-friendly rooms. Please note that an additional cleaning fee of PHP 1,500 per pet, per stay, will apply. Advance booking for pet-friendly rooms is highly recommended.

The Cliff House Dining & Restaurants

The Cliff House boasts a selection of exquisite dining options to tantalize your taste buds.
  • The Oceanfront Grill:

    Our signature restaurant, offering a delectable seafood buffet every Friday and Saturday evening. Enjoy fresh, locally sourced seafood with stunning ocean views. Estimated price per person: PHP 2,800. Operating hours: 6:00 PM - 10:00 PM.
  • The Queensland Kitchen:

    Experience the authentic flavors of Australia with a modern twist. This restaurant serves a variety of local and international dishes for breakfast, lunch, and dinner. Estimated price per person: PHP 1,500. Operating hours: 7:00 AM - 10:00 PM.
  • The Sunset Lounge:

    Unwind with a handcrafted cocktail or a glass of fine wine at our rooftop bar, offering panoramic views of the coastline. Light snacks are also available. Estimated price per person: PHP 800. Operating hours: 4:00 PM - 11:00 PM.

The Cliff House Nearby Attractions and Activities

The Cliff House is perfectly positioned to explore the vibrant attractions of Queensland.
  • The Great Barrier Reef:

    Embark on an unforgettable journey to one of the world's natural wonders. Snorkeling, diving, and boat tours are readily available.
  • Daintree Rainforest:

    Immerse yourself in the ancient beauty of the world's oldest tropical rainforest. Explore its diverse flora and fauna on guided walks.
  • Lone Pine Koala Sanctuary:

    Get up close and personal with Australia's iconic wildlife, including koalas and kangaroos.
  • South Bank Parklands:

    Discover a vibrant urban oasis with beautiful parklands, a man-made beach, and a variety of cultural attractions.
  • Queen Street Mall:

    Indulge in a premier shopping experience at this bustling pedestrian mall, featuring a wide array of retail stores, boutiques, and dining options.
If you are looking for other activities around The Cliff House, check out the best deals on Traveloka: Recommended activities in Queensland!

How to Get to The Cliff House from the Airport

Getting to The Cliff House from the airport is convenient and straightforward. The airport transfer service of The Cliff House is designed to make your arrival as seamless as possible. Here's how to get to The Cliff House:
  • Hotel Private Airport Transfer:

    The most convenient option is to pre-book The Cliff House's private airport transfer service. This service offers door-to-door convenience and can be arranged directly through Traveloka. The estimated cost is PHP 3,000 to PHP 4,500, depending on the vehicle type.
  • Metered Taxis:

    Metered taxis are readily available at the airport. The journey to The Cliff House typically takes around 40-60 minutes, depending on traffic. The estimated fare is between PHP 1,200 and PHP 1,800.
  • Ride-Hailing Services:

    You can also use a ride-hailing service from the airport. The cost is comparable to metered taxis, usually ranging from PHP 1,000 to PHP 1,600.
  • Airport Premium Buses:

    Some airport premium bus services may offer routes that get you close to The Cliff House, followed by a short taxi or ride-hailing service trip. This is a more budget-friendly option, with bus fares typically around PHP 300-PHP 500.
For a hassle-free journey, consider booking airport transfer services in advance.

Summary of Why You Should Choose to Stay at The Cliff House

Room availability at The Cliff House ensures that your perfect getaway is within reach. Booking The Cliff House is a decision you won't regret, offering a blend of luxury, comfort, and unparalleled access to Queensland's natural beauty.
  • Stunning Location:

    Enjoy breathtaking views and a serene environment.
  • Exceptional Facilities:

    From a relaxing spa to a well-equipped gym, all your needs are met.
  • Diverse Room Options:

    Find the ideal room to suit your preferences.
  • Delicious Dining:

    Savor exquisite culinary experiences on-site.
  • Proximity to Attractions:

    Easily explore the best of Queensland's natural and cultural landmarks.
  • Convenient Access:

    Simple transportation options from the airport and to local areas.
Book your stay at The Cliff House today and experience the magic of Queensland. Don't forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Room rates at The Cliff House start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

For budget-friendly options, consider Book budget hotels in Queensland.

Planning your travel? Easily book domestic and international flights at low prices.

All facilities in The Cliff House

Entertainment Facility The Cliff House
Entertainment Facility
Common Space The Cliff House
Common Space
Lobby The Cliff House
Lobby
Accommodation Services The Cliff House
Accommodation Services
Exterior The Cliff House
Exterior

General

  • Parking
  • Terrace

Things to Do

  • Garden

Transportation

  • Limited parking

Connectivity

  • Free WiFi

Public Facilities

  • Smoke-free area

Hotel Services

  • Luggage storage

Accommodation Policy & General Information in The Cliff House

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 10:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Safety features at this property include a fire extinguisher, a security system, and a first aid kit
, The front desk is open during the following times:
  • Monday - Friday: 9 AM - 6 PM
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Pets Not Allowed
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General Information

Popular Facilities
Parking, WiFi
Check-In / Check-Out Time
From 14:00 - to 10:00
Available rooms at The Cliff House
25
Number of floors in The Cliff House
1
Another facilities in The Cliff House
Terrace, Garden, Limited parking, Free WiFi, Smoke-free area

Frequently asked question in The Cliff House

What are available facilities at The Cliff House?
There are top facilites at The Cliff House such as Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at The Cliff House?
The standard check-in time at The Cliff House is starting from From 14:00 while the latest check-out time is at Before 10:00
What is the star rating of The Cliff House?
The Cliff House is a 3.0-star hotel.
How many floors does The Cliff House have?
The Cliff House has 1 floors.
How many rooms are available at The Cliff House?
The Cliff House has 25 rooms in total.
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More Reviews from Other Guests in The Cliff House

Overall Ratings & Reviews The Cliff House

Traveloka (7)
Other sources (794)
5.2
Fair
From 794 reviews
Cleanliness

5.0

Room Comfort

6.0

Location

7.0

Service and Facilites

6.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews The Cliff House

Number of reviews per page
20
40
Top reviews
Bernadette
icon-with Children
with Children
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We liked that it was affordable for us and close to Kangaroo Point cliffs and cafe. It seems like a little old boarding house and has a very long history. The reception staff were very friendly. The room was clean and simple. I nearly froze during the night as there was only one blanket per bed and the air conditioner while letting me set it to 30 degrees did not work. I tried to ring the office number but because I had come home late, around 11pm no one answered. The office staff let me know they could have provided more blankets early in the evening if I had asked. If I had have been warm it would have been a nice stay. I was concerned that it sounded like people were running around on the floor above us, all night. We have no idea what the sounds were coming from and were grateful that it had high ceilings. The room has the same layout in design as the advertised image but that image was perhaps photoshopped with different paint work, bed linen and blind. The room has a simple curtain. The shower was simple and had good hot water. Coffee satchels and milk was provided, it would be nice to include some tea bags too. If anyone wanted to stay here and were worried about security I wouldn't stay here as anyone could walk up the lane and into the B house. The door to our room had a simple press the button in lock.
Read More
Cody
icon-
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great location on Kangaroo Point. Superb cafe across the intersection. It's budget but chic. Bed and shower. Bar fridge and teakettle. It was perfect for me!
Michael
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great place to stay and great staff
Deirdre
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Bathroom area very tiny. Not clean. Bugs dead and alive could be seen on floor, table top and in fridge! Overall very poor. No internet so tv would not work. No key return on ground floor area. Building is so old it needs condemning. Steps have holes and rails not safe. Outdoor area full of tree matter and slippery to walk to car space. Definitely not a nice place to stay unfortunately
Read More
Maneewan
icon-with Friends
with Friends
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The dirtiest hotel I have ever seen. Wouldnt let my dog stay there. In fact, we left. Couldnt stand the smell ( mould, cigarettes & filth) Building should be condemned.
Terry
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

What a great time
Jennifer
icon-
2.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

0/5 — Filthy, infested, unsafe. Lucky to get out alive. This property was an absolute nightmare from start to finish. The room was filthy, clearly not cleaned, and the hygiene standards were non‑existent. I found bed bugs in the bedding and cockroaches in multiple areas, which is completely unacceptable and a serious health hazard. The noise levels were extreme at all hours, making it impossible to sleep. Between the infestation, the dirt, and the constant noise, the entire stay felt unsafe and deeply uncomfortable. I genuinely felt lucky to get out alive. I had to find somewhere else on short notice. This place should not be accepting guests in its current condition. Avoid at all costs.
Read More
Rajesh
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Very Hospitable; Hidden gem in the heart of the Brisbane City- thank you and I will definitely stay again::))
Onur
4.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Manager or owner he was nice and that was only nice memory from 3 night stay. Online pics and reality have 15 to 20 gap between them. This place was mouldy dirty and unhygienic, matrix in the room I stayed was broken and manager said if give me hand I’ll get you a new bed I thought “new bed??” Fuk it why not!!! Carry the mattress downstairs and I’m expecting a new mattress, after we place the one in the room to a rubbish bins and my new mattress was waiting me in the smoking area on the floor open and wet from rain and dirt, we also carry the mattress back upstairs and he dry the mattress with hair dryer while I was at dinner. One thing I know and that is never again with this place EVERRRE.
Read More
Lyndon
icon-with Children
with Children
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

The stay was decent. The staff and the people running the place, were lovely, kind people. The facilities however, weren't exactly top notch. The shower didn't heat up, the rooms weren't exactly the cleanest, (it wasn't dirty to the point where it was disgusting, but it could be better) and they had a problem with their smoke detectors. On our second day there, we were woken up by a smoke detector beeping. Naturally, we immediately evacuated the building, only to find out that it was a false alarm. Also, our room's smoke detector had a plastic bag around it, which most likely means that a previous guest was smoking. Now the stay wasn't bad and it certainly wasn't uninhabitable, but they have a few things to improve upon. 4/5 stars. Not a bad option.
Read More
Cameron
icon-
6.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Unfortunately the smoke alarm went off in my room at 7am and I could not shut it off?
David
icon-
4.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

The room and bathroom were nothing like the photos online. Mould on the walls, no hotwater at the bathroom basin. Very poor condition and unsure how it can be allowed to house guests. Having travelled worldwide including 3rd world countries, it rates as one of the worst night's accommodation I've ever had
George W
icon-
6.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

It was just an average room nothing to comment on
Melissa
icon-with Partner
with Partner
2.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Do not stay here. Room was nothing like photos, there were at least 2 cockroaches and several other bugs. Carpets needed vacuumed. The reception was a box with a passcode. Tried messaging and did not get a response for 12 hours. Could not sleep in the room with the bugs and air not working. Parking lot was full and saw a resident take her cat litter box out to the shared trash can. This is more or less an apartment building with some nightly rented rooms.
Read More
DENIS
icon-
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Room waz very clean be it small but everything you needed. The owner couldnt do enough for you . Would recommend to anyone who wants a close place to all gabba city bus at door . EXCELLENT
Sharon
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Dirty and in disrepair Staff helpful
Armin
2.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

I did not stay at this property despite having a booking. Upon entering the room, I found dead insects on the bed sheets and observed two cockroaches on the floor. Because of this, I decided not to check in. There was no staff on site, and attempts to contact the manager by phone went to voicemail. I took photos and contacted Expedia immediately to request cancellation. I returned the key and left the room in the same condition. Expedia attempted to contact the property but received no response. The following business day, the property stated that I had checked in and stayed overnight, which was not the case. I booked alternative accommodation that same night. Based on cleanliness, lack of staff presence, and how the situation was handled, I would not recommend staying here.
Read More
Allan
icon-Leisure
Leisure
4.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Staff was wonderful, Room should have been aired before we arrived.
Linda
icon-Leisure
Leisure
6.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

I knew it wasn't the best as have stayed before, but this time I was scratched on my leg getting out of bed as there was a wire poking out of the mattress. The shower curtain was covered in mold which let's face it you can buy them for $10 so that's just laziness, one pillow was hardly even a pillow and they're not expensive, I've stayed in better $40 night caravans but these things should be part of the upkeep, you can even find good quality mattresses cheap these days there's no excuse.
Read More
Edward Stanley
6.0
/10
Reviewed 33 week(s) ago

Hotels.com verified review

The room had water leaking from the fridge
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 The Cliff House

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews The Cliff House

Traveloka (7)
Other sources (794)
5.2
Fair
From 794 reviews
Cleanliness

5.0

Room Comfort

6.0

Location

7.0

Service and Facilites

6.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews The Cliff House

Number of reviews per page
20
40
Top reviews
Bernadette
icon-with Children
with Children
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We liked that it was affordable for us and close to Kangaroo Point cliffs and cafe. It seems like a little old boarding house and has a very long history. The reception staff were very friendly. The room was clean and simple. I nearly froze during the night as there was only one blanket per bed and the air conditioner while letting me set it to 30 degrees did not work. I tried to ring the office number but because I had come home late, around 11pm no one answered. The office staff let me know they could have provided more blankets early in the evening if I had asked. If I had have been warm it would have been a nice stay. I was concerned that it sounded like people were running around on the floor above us, all night. We have no idea what the sounds were coming from and were grateful that it had high ceilings. The room has the same layout in design as the advertised image but that image was perhaps photoshopped with different paint work, bed linen and blind. The room has a simple curtain. The shower was simple and had good hot water. Coffee satchels and milk was provided, it would be nice to include some tea bags too. If anyone wanted to stay here and were worried about security I wouldn't stay here as anyone could walk up the lane and into the B house. The door to our room had a simple press the button in lock.
Read More
Cody
icon-
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great location on Kangaroo Point. Superb cafe across the intersection. It's budget but chic. Bed and shower. Bar fridge and teakettle. It was perfect for me!
Michael
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great place to stay and great staff
Deirdre
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Bathroom area very tiny. Not clean. Bugs dead and alive could be seen on floor, table top and in fridge! Overall very poor. No internet so tv would not work. No key return on ground floor area. Building is so old it needs condemning. Steps have holes and rails not safe. Outdoor area full of tree matter and slippery to walk to car space. Definitely not a nice place to stay unfortunately
Read More
Maneewan
icon-with Friends
with Friends
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The dirtiest hotel I have ever seen. Wouldnt let my dog stay there. In fact, we left. Couldnt stand the smell ( mould, cigarettes & filth) Building should be condemned.
Terry
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

What a great time
Jennifer
icon-
2.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

0/5 — Filthy, infested, unsafe. Lucky to get out alive. This property was an absolute nightmare from start to finish. The room was filthy, clearly not cleaned, and the hygiene standards were non‑existent. I found bed bugs in the bedding and cockroaches in multiple areas, which is completely unacceptable and a serious health hazard. The noise levels were extreme at all hours, making it impossible to sleep. Between the infestation, the dirt, and the constant noise, the entire stay felt unsafe and deeply uncomfortable. I genuinely felt lucky to get out alive. I had to find somewhere else on short notice. This place should not be accepting guests in its current condition. Avoid at all costs.
Read More
Rajesh
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Very Hospitable; Hidden gem in the heart of the Brisbane City- thank you and I will definitely stay again::))
Onur
4.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Manager or owner he was nice and that was only nice memory from 3 night stay. Online pics and reality have 15 to 20 gap between them. This place was mouldy dirty and unhygienic, matrix in the room I stayed was broken and manager said if give me hand I’ll get you a new bed I thought “new bed??” Fuk it why not!!! Carry the mattress downstairs and I’m expecting a new mattress, after we place the one in the room to a rubbish bins and my new mattress was waiting me in the smoking area on the floor open and wet from rain and dirt, we also carry the mattress back upstairs and he dry the mattress with hair dryer while I was at dinner. One thing I know and that is never again with this place EVERRRE.
Read More
Lyndon
icon-with Children
with Children
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

The stay was decent. The staff and the people running the place, were lovely, kind people. The facilities however, weren't exactly top notch. The shower didn't heat up, the rooms weren't exactly the cleanest, (it wasn't dirty to the point where it was disgusting, but it could be better) and they had a problem with their smoke detectors. On our second day there, we were woken up by a smoke detector beeping. Naturally, we immediately evacuated the building, only to find out that it was a false alarm. Also, our room's smoke detector had a plastic bag around it, which most likely means that a previous guest was smoking. Now the stay wasn't bad and it certainly wasn't uninhabitable, but they have a few things to improve upon. 4/5 stars. Not a bad option.
Read More
Cameron
icon-
6.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Unfortunately the smoke alarm went off in my room at 7am and I could not shut it off?
David
icon-
4.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

The room and bathroom were nothing like the photos online. Mould on the walls, no hotwater at the bathroom basin. Very poor condition and unsure how it can be allowed to house guests. Having travelled worldwide including 3rd world countries, it rates as one of the worst night's accommodation I've ever had
George W
icon-
6.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

It was just an average room nothing to comment on
Melissa
icon-with Partner
with Partner
2.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Do not stay here. Room was nothing like photos, there were at least 2 cockroaches and several other bugs. Carpets needed vacuumed. The reception was a box with a passcode. Tried messaging and did not get a response for 12 hours. Could not sleep in the room with the bugs and air not working. Parking lot was full and saw a resident take her cat litter box out to the shared trash can. This is more or less an apartment building with some nightly rented rooms.
Read More
DENIS
icon-
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Room waz very clean be it small but everything you needed. The owner couldnt do enough for you . Would recommend to anyone who wants a close place to all gabba city bus at door . EXCELLENT
Sharon
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Dirty and in disrepair Staff helpful
Armin
2.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

I did not stay at this property despite having a booking. Upon entering the room, I found dead insects on the bed sheets and observed two cockroaches on the floor. Because of this, I decided not to check in. There was no staff on site, and attempts to contact the manager by phone went to voicemail. I took photos and contacted Expedia immediately to request cancellation. I returned the key and left the room in the same condition. Expedia attempted to contact the property but received no response. The following business day, the property stated that I had checked in and stayed overnight, which was not the case. I booked alternative accommodation that same night. Based on cleanliness, lack of staff presence, and how the situation was handled, I would not recommend staying here.
Read More
Allan
icon-Leisure
Leisure
4.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Staff was wonderful, Room should have been aired before we arrived.
Linda
icon-Leisure
Leisure
6.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

I knew it wasn't the best as have stayed before, but this time I was scratched on my leg getting out of bed as there was a wire poking out of the mattress. The shower curtain was covered in mold which let's face it you can buy them for $10 so that's just laziness, one pillow was hardly even a pillow and they're not expensive, I've stayed in better $40 night caravans but these things should be part of the upkeep, you can even find good quality mattresses cheap these days there's no excuse.
Read More
Edward Stanley
6.0
/10
Reviewed 33 week(s) ago

Hotels.com verified review

The room had water leaking from the fridge
Number of reviews per page
20
40