DoubleTree by Hilton York

The hotel looked 'tired' needs a complete refurbishment

Didn't use any amenities so can't comment but the room was fine, the bed was comfortable and the staff were friendly and attentive. Only complaint..... Car parking charge of £25 was outrageous!

Hotel was in a excellent location and very clean with lovely rooms,Reception staff were lovely and very welcoming,helpful to,breakfast was only slight complaint,Not very warm but I personally like my food hot so may suit plenty people just my personal choice

Excellent location! Rooms were clean and tidy. Staff were friendly and helpful!

Ideally located for access to city amenities within walking distance. However, on-site parking is extremely limited with even less recognisable parking that can be easily accessed. Alternative parking at MonkBar is a viable alternative and is a 5 minute walk away. Do check on the Council website for details on parking prices and which App to use as this information is out of date on both the hotel and Expedia information.

I had to cancel my room as it was in poor condition with stained / torn carpets and the bathroom was really substandard - I'd really expect better from the Hilton name. I had a book another room last minute after 9pm at the other Hilton down the road in York.

The location is excellent. The hotel is generally nice but if you look closely is a bit grubby in places -skirtings, behind the doors and daily room service. The shower was over a bath and it was very deep which made it difficult to get in and out. There was an aircon unit which was so noisy it couldn't be used. Breakfast was good and overall we had a good stay.

Great location in York Couldn’t fault this hotel Staff very helpful The breakfast buffet was excellent All food items and contents clearly stated As a coeliac /gluten free it is always a concern but everything was spot on ! Thank you We’ll be back 😊

Staff were very helpful and friendly. Room was clean but a little tired looking. No fridge.

Stay and room were fine, only gripe was we had a second room booked for guests who could not travel due to a death of their parent. Appreciate we didn't take cancellation cover but in this extreme circumstances thought some sort of refund was applicable, disappointed by this.

My room was in an annexe with no window, there was a skylight in the corner but the only way to open it and open and close the blind was to stand on a rickety chair. In the bathroom the grabrail by the bath was hanging off the wall so I would be very worried about grabbing it while getting in or out of the bath. Overall the furniture was not the best quality with wonky drawers not closing. The bed and bedding was very comfortable. Overall it was fine but u would probably choose a different hotel in York for my next work stay

This hotel should definitely not be classed as a 4⭐️ hotel. Was very very basic. We had to exchange rooms as our first room had damp on the coving and wallpaper coming away. Also spiders and cobwebs. We had to pay extra £20 for parking and our price of £169 did not even include breakfast. We had other friends also staying and 2 others couples had to swap rooms also. This hotel I would say is a basic 3⭐️ Avoid this hotel. I really wish we had read the reviews on the hotel before booking. DON’T BE FOOLED WITH THE WORD HILTON INCLUDED IN THE NAME.😡 Very disappointed

The staff were very friendly, and the hotel is in a great location. The hotel itself is in need of a revamp.

Firstly the double room which was alleged to be an upgrade was made up of two single beds being pushed together with two single quilts tucked into the side, this is not classed as a double bed. The Menu is the restaurant was very poor and very limited if you did not like pies you may struggle to get something to eat.

Glorious glorious air conditioning.

Clean rooms, helpful, friendly staff, great location

Basic, small - air conditioning was broken and it was 33 degrees outside, when I asked for a fan I was told I couldn’t have one, I asked for an alternative room and I was told to take all of my things out of my room the following morning and leave it all with the reception so that they remember to find me an alternative room - terrible do not stay here it’s an embarrassment to Hilton hotels and I’m an Honors member that has stayed in many around the world.

Brilliant hotel. Great room and friendly staff

Hotel is well located with good breakfast choice, nice bar and shuffleboard game in the bar area. Room was spacious but in need of some tlc. AC in part of the room did not work. Carpets were stained and flooring creaky. Bed was comfy and we appreciated that the kids didn't have to share beds, as they had a sofa bed and a single bed. We stayed on the hottest days of the year so far and requested an additional fan due to the broken AC. We were told they had a fan available and someone would bring it to our room within 15-20mins. Four chasing phone calls and 2hours later they still hadn't brought the fan despite saying every time that they would. Chased again at breakfast the next day and still did get the fan. Not a huge deal, but not great service.

If looking to park I would suggest getting there early as parking is limited, although Car park opposite. Room had air conditioning which was a god send.