DoubleTree by Hilton York

Not very good, when the bar closed at 11pm the night staff on reception was serving on the bar absolutely clueless, must of had no handover of the bar couldn’t find the sparklers for the beer pumps. Should have 2 people to work on the night shift was running around like a headless chicken. Very poor service would not stay again.

The room is outdated, grubby carpet, creaky floors, you can hear everyone walking above and below you. The noise outside keeps everyone from sleeping. No double glazing. The toilet didnt flush, you had to wait for water to fill up - which took ages. The location was good and so was the water pressure in the shower. That was it!

The lobby and bar are lovely but when you get to the bedrooms i can only describe them as basic and in our room was a stale beer smell. You did get used to it when in the room but every time you entered the room it was like a slap in the face. We stayed for three days and the second day room service didnt come until 5.30pm when i was just getting intobthe shower to go out at night time and 20 minutes later when asking reception to let them know they can service the room and they had left the following day we were checking out and for some reason room service woke us up rather than servicing the room after we had checked out. We are also appauled that the carpark is £25 per night on top of the stay. I feel thisbis rediculous and stinks of money grabbing rather than helping patrons of the hotel who have already paid to stay at the hotel. The shower was powerful and i liked that but all in all I would say our stay was bang average and i left feeling very disapointed. I will not be staying here again.

Coffee was awful, scrambled eggs were like plastic, but ok (just ok).

We loved the lobby of the hotel. our room was very nice, however, we were surprised when we found out we were not actually in the main building. We had to walk to another part, including many stairs (we had big luggage). The outside door to the parking lot had a broken lock, which didn't feel safe, considering it was in a back parking lot. The room and the main hotel was lovely though. We would stay again, but make sure we were in the main building!

Clean room comfortable bed and easy access to York

Warm cookies at check-in is a nice touch. We were allowed to extend our check-out time by an hour without charge. Good location - on the border of the city centre, so quiet but convenient. Friendly, welcoming, professional staff. A larger TV than you usually get in a standard hotel room. Decent aircon. However, it doesn’t deserve to be a four-star hotel. There was no choice of pillows in the room, so we were stuck with useless, uncomfortable ones that gave no support whatsoever; combined with the hard, tombstone-like mattress, we had a terrible night’s sleep. The decor and fittings throughout are dated, damaged and worn, particularly in the bathroom. There’s only one lift and it’s the slowest hotel elevator we’ve ever encountered - the door alone takes an age to open and close. They also inexplicably left the front doors open, so cigarette smoke lingers in the lobby. It’s a decent three-star hotel, but it needs a good refurb to earn its current four-star status.

You know all will be acceptable in a Doubletree - just lacks a bit of individuality and buzz

Not interested in shopping and had no need of gym having explored York on foot around 7 miles each day

The room was very average poor storage especially in the bathroom. The bath was very slippery and the handle was of little use getting in or out of the bath. The soap and shampoo were unreachable when having a bath as they were too high. Breakfast very poor on the first day, no fruit or yoghurt left, undercooked poached eggs.

I had to move rooms three times because the first room was on the road, which was very noisy, the second room the heater was left on making it a sauna and the AC machine wasnt working, and the third room was ok, but heater outside was very noisy and the walls were paper thin as I could hear the neighbours talking, moving around, sneezing etc. The decor is very old fashioned and needs an update and the floors are very squeaky so you can hear others moving about and when I tried to walk quietly by other rooms, I couldn't. The breakfast was a nice variety however and had your basics and catered for other tastes. The location is good as its only about 5-10 minute walk the York Minster and the Shambles.

Perfect location in a gorgeous city. Clean room, friendly staff and breakfast was fantastic.

Well situated to York city center.

Middle of the road hotel so a bit pricey.

All staff went above and beyond. Room was ready early and we were allowed to check in when we arrived. We were given warm cookies on arrival which was a nice touch. Room was spacious, clean, and had everything you could need including tea, coffee, iron, toiletries, etc. the room had a heater and aircon and so the temp of the room was perfect for us. breakfast was amazing and again staff couldn’t be any more helpful. We will definitely be returning!

Room lay out and height was ridiculous and clear signs that other guests had collided with the sloped roof. I’m 5’4” and had to bend to avoid bashing my head to get into bed!! Not acceptable for a room charge of £171. 2. Room was cold, no heating and heater provided was ineffective 3. No blinds or curtains on the window!! It’s a bedroom!! Bathroom light and extractor fan were on the same switch so the noisy extractor continued to run 6 mins after the light was turned off. As if that wasn’t bad enough from our room you could hear the extractor fan running in the other rooms above and beside us! We had required a dog friendly room , but this should still be a decent functional room at the price point offered We left early before 7am having been awake throughout the night ( light and extractor) and couldn’t speak to anyone as the desks were empty!!. We dropped the key in the express checkout and left. I would like a response from the hotel and to be honest a refund as this was an unacceptable nights stay. I look forward to hearing from you.

Fantastic location for York City, the room was fine but would have preferred a standard rather than disability access type.

Where to even begin with this hotel? I honestly cannot believe it is part of the Hilton Hotels & Resorts brand. The entire property feels stuck in the 1990s, and I now fully understand why it has so many poor reviews. It is, unfortunately, among the worst-rated hotels in York — and our experience reflects exactly why. We were assigned Room 74, located outside across the parking area and up two narrow flights of stairs, which made carrying luggage extremely difficult. The room was directly above the delivery bays for the bars. On both mornings of our two-night stay, we were woken at approximately 6:45am by loud banging from brewery deliveries, along with noise from the housekeeping storage area below. Sleeping beyond sunrise was virtually impossible. The décor throughout is stained, tired, and outdated. The rooms are in urgent need of full refurbishment. While the location is good, parking is extremely limited and charged at £25 per day, which feels excessive given the overall standard of the property and I suspect staff have first pick over the bays. Breakfast was another major disappointment. There was simply not enough food for the number of guests Nerys, who was replenishing items, appeared overwhelmed and was openly snapping at guests who politely asked about missing basics, responding with remarks such as, “THEY’LL BE READY WHEN THEY’RE READY!” Avoid

Room tired. EV parking taken up by cars that weren't charging, had to relocate car and adjust plans.

The room, hotel location and staff were great but on our last night, the people in the room next to ours were rowdy drunk and thoughtless, even attempting to get into our room at 5am!!! Considering ew had an 18 month old with us its not surprising we were glad to check out!