DoubleTree by Hilton York

The hotel was nice. Staff were helpful and friendly. Lack of parking though, although a carpark wasn't too far

The pillows are uncomfortably lumpy so I woke up with a stiff neck, the heater/air con was sooooo noisy that I had to turn it off & the room then became unbearably hot!! A really poor nights sleep was had

Room very neglected and run down . Sofa bed soiled, rotten window frames

We stayed in room 52 if you are given this room my advice is immediately ask to be moved. Ridiculously small room with dangerously low ceiling. Desperately in need of a clean and renovation, blood on walls and carpet, rotting bath panel and shelves hanging off the wall. Barely enough room to move around the bedroom area without hitting your shins on the bed corner while needing to remember to duck to avoid hitting your head on the roof sticking out. Honestly not sure how the hotel can justify this as a double room for the rate charged.

Staff excellent

Room stank, dirty carpets, lipstick on tea mugs, mouldy bathroom,window didnt open, aircon didnt work, couldnt get hold of staff to assist.. booked on the back of the Hilton reputation, last time for me.

Room 28, no heating and portable

Our first room was being redecorated our second room the heating would not work and it was freezing then our third room we was miss directed to nice staff but very poor check in

Staff were very very helpful, couldn’t fault the room.

Staff at hotel were amazing . Room was very spacious and clean.. Breakfast was very nice. Hotel is in a great location for exploring York. Would highly recommend this hotel.

The room (130) is simply too noisy to sleep in at night and I don't think you should make it available to guests without sorting out the sound proofing. We could hear everything outside the window. Cars waiting at traffic lights, bikes revving, people playing music, sirens. It fell well. below the standard I would expect of a DoubleTree or even a Travelodge for that matter

room was nice. only issues were having to find everything, towels would have been better in the bathroom rather than in a wardrobe and the same for the kettle. Also for a premium room a coffee pod machine would have been nice rather than instant nescafé, some coffee bags as a minimum. Air con had to be turned off as blew in face at night , positioning of this unit could have been better. parking steep at £25 a night

Clean & spacious room. Good location. Friendly staff. Parking was expensive though (but then seems to be the norm in York).

Room was very dark, ok for one night but wouldn’t have wanted to stay any longer. Great location but needed better lighting and a new carpet

The room temperature was all over the place. The lights didn’t work and it was super dark. Room was tiny, stayed in premier inns and travelodges that were bigger and brighter. Sink was so tiny all the water splashes straight out.

The room was neglected and cleanliness wasn’t great. We were first given a room that someone had already checked into. There was a very strong smell of dog in our room. The parking was a nightmare. Parking was offsite, in a public car park. Where we parked with our car loaded with suitcases.That evening we noticed there were cars parked in the loading parks and EV charging parks. When we enquired why we couldn’t park there, one staff member said it’s not allowed, and the guests in the parking will be fined. A different member of staff said the hotel has a policy that if the parks are empty after 8pm guests may park there.

- wonky shelf led to glass breaking in bathroom sink - no phone to call for clean up - went to reception and no one was able to clean up (another room was offered but we were settled, unpacked and getting ready for a night out in York. - phone wasn't put in room when notified - therefore couldn't call for a bath mat or room service later - leaky shower curtain frame - mold in bathroom. Rusty metal around bathroom appliances (mirror etc). - but lovely big and comfortable room apart from those issues 😉

Very helpful receptionist nothing was too much trouble the same applies to the restaurant staff & theaid who came to clean our room

Hotel dated for a 4 star radiator not working and toilet roll holder hanging off the wall

Room clean, staff very helpful, loo roll holder needs fixing!