DoubleTree by Hilton York

👍

Room was booked for my son and family. It was a lovely big room but had no fridge and was very hot due to lack of aircon. Cleanliness was good.

The staff and location were amazing. The AC unit in the room didn’t work, and trying to sleep during a heat wave was impossible. Fans were in the room for our use, but it barely helped. Not all the windows opened, so trying to get cool air in the room was challenging.

Great location for city centre

The hotel looked 'tired' needs a complete refurbishment

Didn't use any amenities so can't comment but the room was fine, the bed was comfortable and the staff were friendly and attentive. Only complaint..... Car parking charge of £25 was outrageous!

Hotel was in a excellent location and very clean with lovely rooms,Reception staff were lovely and very welcoming,helpful to,breakfast was only slight complaint,Not very warm but I personally like my food hot so may suit plenty people just my personal choice

Excellent location! Rooms were clean and tidy. Staff were friendly and helpful!

Ideally located for access to city amenities within walking distance. However, on-site parking is extremely limited with even less recognisable parking that can be easily accessed. Alternative parking at MonkBar is a viable alternative and is a 5 minute walk away. Do check on the Council website for details on parking prices and which App to use as this information is out of date on both the hotel and Expedia information.

I had to cancel my room as it was in poor condition with stained / torn carpets and the bathroom was really substandard - I'd really expect better from the Hilton name. I had a book another room last minute after 9pm at the other Hilton down the road in York.

The location is excellent. The hotel is generally nice but if you look closely is a bit grubby in places -skirtings, behind the doors and daily room service. The shower was over a bath and it was very deep which made it difficult to get in and out. There was an aircon unit which was so noisy it couldn't be used. Breakfast was good and overall we had a good stay.

Great location in York Couldn’t fault this hotel Staff very helpful The breakfast buffet was excellent All food items and contents clearly stated As a coeliac /gluten free it is always a concern but everything was spot on ! Thank you We’ll be back 😊

Staff were very helpful and friendly. Room was clean but a little tired looking. No fridge.

Stay and room were fine, only gripe was we had a second room booked for guests who could not travel due to a death of their parent. Appreciate we didn't take cancellation cover but in this extreme circumstances thought some sort of refund was applicable, disappointed by this.

My room was in an annexe with no window, there was a skylight in the corner but the only way to open it and open and close the blind was to stand on a rickety chair. In the bathroom the grabrail by the bath was hanging off the wall so I would be very worried about grabbing it while getting in or out of the bath. Overall the furniture was not the best quality with wonky drawers not closing. The bed and bedding was very comfortable. Overall it was fine but u would probably choose a different hotel in York for my next work stay

Me encantó el hotel, los cuartos estaban espaciosos, limpios y el servicio fue muy cálido. La ubicación es perfecta para ir a los lugares turísticos .

This hotel should definitely not be classed as a 4⭐️ hotel. Was very very basic. We had to exchange rooms as our first room had damp on the coving and wallpaper coming away. Also spiders and cobwebs. We had to pay extra £20 for parking and our price of £169 did not even include breakfast. We had other friends also staying and 2 others couples had to swap rooms also. This hotel I would say is a basic 3⭐️ Avoid this hotel. I really wish we had read the reviews on the hotel before booking. DON’T BE FOOLED WITH THE WORD HILTON INCLUDED IN THE NAME.😡 Very disappointed

The staff were very friendly, and the hotel is in a great location. The hotel itself is in need of a revamp.

Firstly the double room which was alleged to be an upgrade was made up of two single beds being pushed together with two single quilts tucked into the side, this is not classed as a double bed. The Menu is the restaurant was very poor and very limited if you did not like pies you may struggle to get something to eat.

Glorious glorious air conditioning.