DoubleTree by Hilton York

Cant knock the staff i actually feel so sorry for them how they must deal with abuse daily when its not there fault. Double tree by the hilton needs to put money into the place, as there was no heating working in the rooms rubish and beer bottles left outside our door on arivel even tho room was ready for us. Stains all over carpet. Plug in heater to compensate for no heating which when gets hot turns off so at end of nov wen it was -2 didnt help whatsoever. Shame really as staff were lovely. All got resoveled in the end and got dealt with brilliantly by expedia would i stay again? Yes if they put money in to the hotel as its not worth what we paid but location is amazing

It would be good if the hotel was advertised as being positioned in the side of a busy road. We had a room right in the roadside and didn’t get a wink of sleep all night. Also our room was very cold. There was a small plug in heater which we put on as soon as we got in room but this didn’t make much difference for the small amount of time we were there. The room itself was clean, staff were friendly and breakfast was excellent value for money

The room was lovely, good size family room. The reception staff were very friendly. Would be good if you coould provide a complimentary water bottle.

Rooms very tired, breakfast was cold and had been stood for a while.

Large room Quite noisy as was roadside Very comfy bed Great location

Lovely hotel, great location in the centre of town. Staff were happy to take our bags, when we arrived well ahead of check in, in fact all the staff whether in reception, breakfast or in the bar were polite and professional. Thought the rooms were excellent and very comfortable, huge comfy beds and spotless. Just enjoyed the layout of the hotel very relaxing with a nice atmosphere, overall an excellent stay and will definitely be back.

Staff were very polite and friendly. The room was very clean. Fantastic location.

Room not cleaned after first night - are these rooms forgotten because they are not in the main hotel? Breakfast - TBC - Location of hotel in York - Perfect! 20 min. Walking distance from York Central Train Station. LV coming to York - Great Christmas Atmosphere - Markets, Lights & Cathedral Bells.

Staff was lovely and the location is great. Apart from that, the room we've stayed in was quite dreadful. Mold on the walls, shower held together by glue, heating not working, scratched up headboard... Clearly not up to standards.

Dropped the bags off at 1pm, huge queue to do so and only 1 staff member on desk, apparently there was staff sickness. This took 30 mins of waiting. Arrived back to hotel 530pm to check in, waited 40 mins in the queue to do so, as yet again, only 1 staff member. Really difficult as my daughter is autistic and very unregulated. There was noone extra to tell and i would have lost my place in the queue. Finally got room key, Dropped off bags and went tp bar for a drink. Terrible mistake. We were next in lone and the bar was quiet when we arrived. The ladies in front ordered a few drinks then the computer stopped working when they were trying to pay. During this 10 minutes, severl men arrived at the other side of the bar. When finished, the young male bartender went on to serve all the men waiting, even though me and my 11 year old daughter had been waiting 25 minutes at this point. It was disgusting, i honestly felt invisible, which I wasn't as my daughter was shouting out and stimming for everyone to see, yet we were still ignored, im guessing because im a woman. Terrible service and very disappointed when i had paid very close to £300 for one night!

It certainly wasn’t a “deluxe” room. What we paid for a perfectly average room with a big bed. The room was somewhat dismal and dark with very poor lighting. There was 1 bathrobe (for 2 of us) no shower gel, the shaving light didn’t work in the bathroom. They only had one member of staff on reception on a busy Saturday near Christmas for everyone trying to check in , which left a rather long queue through the entrance foyer (same happened at checkout) Just a very expensive “average” hotel. Not really what you’d expect from a “Hilton” in our opinion.

Lovely stay and very helpful staff. Thank you.

Room was clean, needed a few bits touching up. Wall plug coming out the wall on the window and toilet roll holder wobbly. Didn’t have much involvement with staff but the gentleman on the desk was welcoming on arrival

Very nice room, All staff very helpful and breakfast was the best I have had. It is on my will go back list.

Room was quite dated, heating didn’t work properly but good size room. Breakfast quite poor too

If you’re looking for a cheap hotel in a convenient location then this is a great hotel. Unfortunately the parking at the hotel is nonexistent and £25 per night. The shower in our bathroom turned the floor into a swimming pool, the carpets were stained with an unknown substance and the room hasn’t been updated since the Romans were last here.

Staff were great, but didn't enjoy the room. Bathroom smelled of sewage so we didnt fancy drinking the tap water and shower door was broken so floor got very wet. Also thin walls so could hear everything from outside and upstairs. Lights in the room were very weak so it was hard to get ready at nighttime.

Friendly and helpful staff. Parking was pretty rubbish though, the car park only has a dozen or so spaces and getting a spot is pot luck, also a bit pricey at £25. The building itself is very big and beautifully decorated / furnished. Had a very nice stay. Although strange that check in is from 4pm, we have been to dozens of hotels and 3pm is generally check in time.

clean room, all the necessary arrangements and helpful staff.

Check in was great,room was lovely