DoubleTree by Hilton York

Basic, small - air conditioning was broken and it was 33 degrees outside, when I asked for a fan I was told I couldn’t have one, I asked for an alternative room and I was told to take all of my things out of my room the following morning and leave it all with the reception so that they remember to find me an alternative room - terrible do not stay here it’s an embarrassment to Hilton hotels and I’m an Honors member that has stayed in many around the world.

Brilliant hotel. Great room and friendly staff

Hotel is well located with good breakfast choice, nice bar and shuffleboard game in the bar area. Room was spacious but in need of some tlc. AC in part of the room did not work. Carpets were stained and flooring creaky. Bed was comfy and we appreciated that the kids didn't have to share beds, as they had a sofa bed and a single bed. We stayed on the hottest days of the year so far and requested an additional fan due to the broken AC. We were told they had a fan available and someone would bring it to our room within 15-20mins. Four chasing phone calls and 2hours later they still hadn't brought the fan despite saying every time that they would. Chased again at breakfast the next day and still did get the fan. Not a huge deal, but not great service.

If looking to park I would suggest getting there early as parking is limited, although Car park opposite. Room had air conditioning which was a god send.

Ok, was upgraded to deluxe room, which I’m glad didn’t pay extra for. No tv remote in room. Nothing really to write home about. They did put a fan in room as very hot weekend and AC didn’t work. Corridors were lined with dirty cup plates and glasses as we checked in and were there when we return around 10pm, glasses outside our room which we didn’t put there. Were all gone by morning but were there way to long. As I said all was ok, nothing special.

Highlights: helpful, friendly staff and lovely breakfast. Effective ac unit in room Low points: room (#55) was in desperate need of renovation. Only the ac unit in the bedroom worked .. the one in the lounge area (where our kids slept) didn't work. Gym was very small.

Clean room a little bit tired, great staff and good breakfast. Ideal location for the city.

did not have breakfast

N/A

Great location and room layout was excellent for family

Excellent location, excellent price and I love getting away from it all and switching off and York is my go to place. I try to stay in different places, but I would definitely stay here again.

F I r a city centre it was well priced and worth the miney

A bit of a maze to find rooms, including going outside to use external steps to some rooms. Clean room and helpful staff. The furniture in Reception was a little worse for wear and some of the paintwork could do with a touch up. The welcome cookie was excellent.

On arrival the staff were helpful and friendly. Our room was clean and comfortable and there was a good selection of food for breakfast. We have stayed at this hotel over many years and we have always enjoyed the experience.

1. Positives: great location, reasonable breakfast, good sized family room with 2 decent beds, friendly and helpful staff 2. Negatives: not well noise insulated: heard all the traffic at night; ridiculously small shower ( got hurt in it on handrail - just why? there was space for a larger shower cubicle in the bathroom); limited car parking and £25 extra and not guaranteed.

So tired and dated. Dark rooms where the light didn’t work and the water didn’t drain in the wash basin. The keys didn’t work and we had to go back to reception upon return. Very friendly helpful staff and a good reception .

The room w

Room was very dated with broken furniture and dirty windows

Breakfast great,staff very polite.

Can’t say enough great things about the experience. The staff at reception were welcoming, the room was spacious, clean and comfortable. Check in was easy. The breakfasts were outstanding—great selection, fresh, flavorful. Staff in the dining room were helpful and friendly. Highly recommend this hotel.