Leonardo Royal Hotel Birmingham

We were very pleased with our choice of hotel. Very comfortable room and good breakfast, which was well organised even though it was busy.

We had a lovely stay after being let down by another hotel! Customer service was second to none, location was excellent, central to everything. Very comfortable, clean and brekkie had lots of variety and good quality!

Easy parking on site (do have to pay though) .. plenty of choices for breakfast (shame the tables are sticky) .. clean room (shame the shower started dripping early morning) .. easy online checkout

Breakfast was fresh. Particularly liked that they did fresh tomato's rather than tined. Good choice. Easy to check in and out. Liked the fact there was a fridge in the rom and i didnt have to ask for one. Shower was a decent size and i liked the base floor. My one criticism, not enough coffee/decaf coffee, milk, sweetener provided in the room. Otherwise excellent.

Overall our stay was good. Few little quibbles. Our superior room was nice , clean good extras. But bottom of bathroom door has eroded, wood cracked ,paint come off due to damp. So let it down. Room 428. One of the lifts wasn't working so 2 lifts for 16 floors wasn't ideal. Other issues lack of signs. Like which way to rooms or lift dosent show which floor it's on apart from ground floor. Also breakfast was nice but again lack of signs , like which jam is that , which is gluten free , type of cereal/ bread it is. Or which is vegetarian / vegan. Apart from that all ok. About 15 mins walk to new street station soo not too bad about 5 mins walk utilitia arena .

Nice room was quiet, comfortable and clean. The air conditioning did turn itself off which meant room got hot through the night and was not great when woke up feeling too hot. The lofts are also not great and often long wait to get one and bring in top floor had no choice much to use

Perfect location in the centre of the city

Lovely hotels 2 great double beds instead of a sofa bed for third person. Breakfast was fantastic.

Fab

Third stay at this hotel, always a nice standard. The room we had this time had a couple of signs of age, the bathroom door has swollen due to water splash from the shower. The shower head with hose had perished, making the hose shoot off from the attachment. Someone had stayed in the room wearing a lot of foundation, which was smudged up a wall and over the soap dispenser and mirror. My friend had a duvet that had a hole in the top left corner which had a fair amount of foundation on too. But besides that, the room was tidy, clean and perfect for our stay. Staff were friendly and polite. Thank you.

Room was clean and well stocked. Staff were helpful and I was able to check in early as the room was available. Location was good for the conference centre with some dining options available nearby.

Beautiful clean, quiet, well equipped room. Lovely helpful staff. Lovely breakfast, great range of choice & replenished frequently.

Clean room but extremely noisy as service door next to our room that banged constantly! Nice hotel though and well located.

Great central location just a few minutes from the Utilita Arena and canal area with car parking adjacent (check headroom). Good choice of bars and restaurants on doorstep. Excellent power shower and large comfortable bed. Surprisingly quiet (6th floor of 16). Good self serve breakfast. Great stopover for concert.

The beds looked made but when my daughter went to go in her s there was a tissue in there like it hadn’t been made up for us from people before …. So we both slept. Together I complained the next day all I got was a £40 refund … but there was no knowing that bed wasn’t slept in !!! I still had to chase the cleaning ladies in the corridors in afternoon to get them to change bedding…

Apart from slow check in..long queue the overall experience is as very good

Car park was busy but managed to park at the top section which wasn’t the best having to carry luggage down the stairs. I’d already checked in on line so just had to collect key from reception. Complimentary glass of bubbles & a macaron was very much appreciated. Hotel was nicely decorated. Lift’s were slow. Our room was nice and spacious, complimentary water, coffee machine etc. nice white company toiletries. Comfortable bed, nice bed linen & towels. My only niggle was I’d asked for a quiet room due to sleep issues we were on the 8th floor but even ear plugs didn’t drown out the awful thudding music from a club below which wasn’t great so I had an awful night's sleep even my daughter couldn’t sleep! Breakfast - lots of choice. Easy self check out. Luggage facilities were handy. Car park charges were reasonable for an overnight stay. Overall we were happy enough with our stay.

Great location, polite staff and a clean room - What a traveler is looking for.

Lovely hotel, room was very spacious and clean, bathroom

We were a late check in but accommodated well for us. Room was clean and ready. Had parking and the breakfast was lovely.