伯明翰莱昂纳多皇家酒店

Very nice hotel!

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Convenient, close to city centre with less than 10 mins walk

The hotel room is very clean, but the front desk staff's politeness need to be improved

The hotel overall is nice and clean, but the car park entrance is quite difficult to locate. As next to it are 2 pubs and bars, at night you can still hear the music and beats through the windows, quite annoying to be honest.

Clean room, good breakfast, great location

Upon entering from the hotel carpark we were meant by a crowd of young men clutching beers, one man pushed into us then started shouting at us to “ Use our voice” several times . This left us shaken up and worried incase we bumped into this group again . We are an older couple and dont expect this from a Leonardo hotel . We were given the wrong email address to complain to and the manager the next morning stated sometimes the hotel has unruly guests and they cant control how they behave . Unbelievable really , we feel quite badly treated by this hotel . Also might be a good idea not to have your fire doors on floor 3 wedged open ! Sadly this has left us shaken and not sure we want to travel again .

Very friendly welcome and understanding and helpful attitude.

Excellent as always helpful staff great food and comfortable rooms

Clean room and fast check in

Staff really welcoming and pleasant. Rooms were perfect and clean. Plenty of extra air conditioning around the hotel due to extreme high temperatures. Quick check in and check out. Offered a glass of bubbly on arrival. Despite busy hotel and World Cup Football there was no noise so slept really well. Breakfast was lovely, great selection of food and juices. Perfect location and will definitely stay again.

Great staff and ideal location. Amalia was really helpful and very informative Rooms were very nice

Great stay, Good room, shower lovely, only complaint was waiting for 25 minutes for the lift. Every time it came it was full and being disabled I was in quite a lot of pain after; eventually giving up and the stairs. On talking to the staff I was told that the 4th lift (currently being installed) had been out of action for months. Room slightly rough round the edges but non the less a great stay.

Reception very slow but lovely hotel

Great location, quiet rooms, useful parking and excellent breakfast.

Great location near Brindley place and broad street. Good to have private parking, however a bit expensive. Nice breakfast. Got a complementary sparking pink fizz on arrival which was a nice touch and upgraded to king room. A bit of noise if facing the main street but not too bad.

We had a lovely stay at this beautifully decorated hotel. It features a stylish bar, restaurant, and gym (although we didn't have the chance to use the gym). We stayed in a room with two double beds, which was spacious and included thoughtful touches such as an espresso machine and a large TV. The air conditioning worked perfectly, which was especially appreciated during the warm July weather. Breakfast offered a great selection, and the staff were friendly, welcoming, and always happy to help. We would definitely stay here again and highly recommend it.

Loved this hotel however even on the 10th floor you can hear the clubs till 3am!

Lovely hotel with pleasant staff until there is a problem! Room not ready (10.30m arrival?!?) but was given two free drinks as compensation so happy to wait. Long wait though and I was very tired so had to chase up. Eventually got in the room, which was spacious with rooms bed, coffee machine and fridge. Unfortunately fridge did not work so reported it and was promised it would be sorted the next day. Got back that evening and still had warm water! TV did not work for bbc one and two, reported it and was asked to try settings myself ? I haven’t got a clue so reported again in the morning but still not sorted when I got back. Night duty manager came up and mended tv but could do nothing about the fridge sadly. Offered reduction in room price, free breakfast and grabbed me three bottles of cold water and bought to the room. Great execution ton of customer service to avoid a complaint and I was happy. After all that I would be happy to stay again 😊👏