伯明翰莱昂纳多皇家酒店

Convenient, close to city centre with less than 10 mins walk

The hotel room is very clean, but the front desk staff's politeness need to be improved

The hotel overall is nice and clean, but the car park entrance is quite difficult to locate. As next to it are 2 pubs and bars, at night you can still hear the music and beats through the windows, quite annoying to be honest.

The room is spacious and comfortable

Large and spotless room. Plenty of tea/coffee facilities. AMAZING breakfast - as with all Leonardo hotels. Onsite parking.

Perfect location with onsite parking.Rooms and service were lovely

Great location for utilita arena. Lovely large clean family room and brilliant breakfast!

good feeling

Lovely comfortable bed. Super clean and well maintained room. Richard the manager took great care of us all - fantastic customer service. Only negative is the lifts - not enough lifts for such a big hotel.

I have stayed here multiple times and it has always been clean and comfortable. However the hotel is currently having some work done on the lifts and it is causing multiple problems. Regularly had to wait 10minutes for one to arrive (on the 13th floor) and walked down. Won’t be staying again until works are completed.

Lovely Prosecco welcome. Beautiful room and fabulous staff.

Check in was lengthy, I was given the wrong key, returned to reception had to wait again. There were only 2 lifts, overall took me an hour to get to my correct room and missed my restaurant reservation because of the delay.

Welcoming staff; clean spacious room, good breakfast.

Yes room spotless staf amazing

Fire alarm constantly. Walls crumbling. Staff not helpful.

The room was lovely and airy, plenty of storage, bathroom was spotless, the staff were friendly and helpful. Had a lovely meal in the restaurant and breakfast was good. I have taken one star off because the wait for the lifts was very long, I struggle with stairs due to Arthritis in my knees, and being on the 4th floor, I would find using the stairs difficult. Only 3 lifts for the size of hotel is challenging, but I’m not sure anything can be done about this, and it is only a small inconvenience.

Lovely Hotel, staff really helpful and friendly. Very busy when we stayed so the wait at the bar was a bit long.

Staff really good room quiet nice with a good shower but amazingly no toilet brush or bum washer the car park was perhaps the worst I’ve ever parked in and I waited 10 mins to get in it it cost £18 and someone blocked me in 25 mins to get out!!! But the worst part of our stay was the unbelievable amount of wasted time waiting for the very slow lifts that everyone was complaining about many people walking down 10 flights of stairs instead of waiting for the lifts that never come and when they do they are full! Difficult when you have 2 children wondering why we were waiting so long.

Lifts under refurb. Extremely slow

Spotlessly clean, good size room. Lifts were timely despite us being on 16th floor and one lift being serviced. Nice breakfast. Location is excellent and I've stayed here 3 times now.