Harris Suites FX Sudirman

Hotels
Preferred Partner
8.6
/10
Very Good
6,604 reviews

What Guests Say About Their Stay

Distance To City Center (331)
Bedroom (313)
Staff Friendliness (312)
Ambiance (308)
Summarized by AI
Commonly described as a great place for a staycation, Harris Suites FX Sudirman is appreciated for its strategic location connected to a mall, making it easy to find dining and shopping options. Guests consistently praise the friendly and helpful staff, along with the clean and comfortable rooms. The hotel's city views, especially from higher floors, are a highlight for many, enhancing the overall experience.

Verified Traveler

10.0
/ 10
The hotel is incredibly comfortable. The view from the room is top-notch. Perfect for a family vacation. I'll definitely be back.
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Shindy A.

10.0
/ 10
The hotel boasts a prime location within the mall and adjacent to Pacific Mall. Rooms offer expansive views, especially breathtaking city skyline vistas at night. Rooms are spacious and extremely comfortable. The breakfast offers a wide variety of choices (including local cuisine and Western dishes), all of excellent quality. A truly exceptional stay, I will definitely return.
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Hendrian W.

10.0
/ 10
I really enjoyed staying here. The staff are all friendly, smiling, and kind. I'll definitely be back. Thank you, Haris. Please keep up the good work. 🫶🏻
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Verified Traveler

10.0
/ 10
Always love staycations at Harris FX, beautiful city lights every night and the best city view every morning!

D***d

9.7
/ 10
I got the Bright room at 47th floor, great view! Exciting experience. 100% would recommend.
In the Area
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Jl. Jend Sudirman, Pintu Satu Senayan, Kebayoran Baru, Senayan, Jakarta, Indonesia, 10270

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Staying at Harris Suites FX Sudirman is a good choice when you are visiting Senayan. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Harris Suites FX Sudirman

Jl. Jend Sudirman, Pintu Satu Senayan, Kebayoran Baru, Senayan, Jakarta, Indonesia, 10270
Discover More Places
Lobby Harris Suites FX Sudirman
Exterior 2 Harris Suites FX Sudirman

Discover More About Harris Suites FX Sudirman

Location


Staying at Harris Suites FX Sudirman is a good choice when you are visiting Senayan.

About Harris Suites FX Sudirman

Are you a shopaholic? Staying at Harris Suites FX Sudirman will surely spoil you for numerous shopping centers nearby.

From business event to corporate gathering, Harris Suites FX Sudirman provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at Harris Suites FX Sudirman, a wonderful accommodation for your family holiday.

If you plan to have a long-term stay, staying at Harris Suites FX Sudirman is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Harris Suites FX Sudirman exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Harris Suites FX Sudirman is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Harris Suites FX Sudirman.

All facilities in Harris Suites FX Sudirman

Bar, Cafe and Lounge Harris Suites FX Sudirman
Bar, Cafe and Lounge
Swimming Pool Harris Suites FX Sudirman
Swimming Pool
Fitness Center Harris Suites FX Sudirman
Fitness Center
Lobby Harris Suites FX Sudirman
Lobby
Exterior Harris Suites FX Sudirman
Exterior

Food and Drinks

  • A la carte breakfast
  • A la carte dinner
  • A la carte lunch
  • Restaurant with AC
  • Breakfast
  • Breakfast and dinner
  • Breakfast and lunch
  • Buffet breakfast
  • Breakfast (surcharge)
  • Continental breakfast
  • Early bird breakfast
  • Hot breakfast

Public Facilities

  • Parking
  • Early check-in
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Hotel Services

  • Bellhop
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby
  • Newspaper
  • Wedding service

General

  • AC
  • Banquet
  • Connecting rooms
  • Family room
  • Non-smoking room
  • Swimming pool
  • Recreation room
  • Smoke-free

Nearby Facilities

  • ATM/Banking
  • Gift shop
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Shower
  • TV

Transportation

  • Secure parking
  • Valet parking
  • Valet parking (surcharge)

Accessibilty

  • Disabled access friendly
  • Accessible parking
  • Wheelchair accessible

Sports and Recreations

  • Fitness center
  • Outdoor tennis court
  • Tennis

Things to Do

  • Fitness center
  • Outdoor pool

Family-friendly Facilities

  • Children pool

Business Facilities

  • Meeting facilities

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Harris Suites FX Sudirman

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.

Extra Breakfast

Accommodation charges IDR 200,000/guest for extra breakfast.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Harris Suites FX Sudirman
144
Number of floors in Harris Suites FX Sudirman
47
Another facilities in Harris Suites FX Sudirman
A la carte breakfast, A la carte dinner, A la carte lunch, Restaurant with AC, Breakfast

Frequently asked question in Harris Suites FX Sudirman

What are available facilities at Harris Suites FX Sudirman?
There are top facilites at Harris Suites FX Sudirman such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Harris Suites FX Sudirman?
The standard check-in time at Harris Suites FX Sudirman is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Harris Suites FX Sudirman provide breakfast?
Yes, Harris Suites FX Sudirman provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Harris Suites FX Sudirman?
Harris Suites FX Sudirman is a 4.0-star hotel.
How many floors does Harris Suites FX Sudirman have?
Harris Suites FX Sudirman has 47 floors.
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More Reviews from Other Guests in Harris Suites FX Sudirman

Overall Ratings & Reviews Harris Suites FX Sudirman

Traveloka (6,269)
Other sources (335)
8.7
Very Good
From 6,269 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.3

Location

9.0

Service and Facilites

8.7

Summarized by AI

Commonly described as a great place for a staycation, Harris Suites FX Sudirman is appreciated for its strategic location connected to a mall, making it easy to find dining and shopping options. Guests consistently praise the friendly and helpful staff, along with the clean and comfortable rooms. The hotel's city views, especially from higher floors, are a highlight for many, enhancing the overall experience.
City View
Guests consistently rave about the stunning city views from the rooms at Harris Suites FX Sudirman, especially at night. Many reviewers specifically request rooms on higher floors to maximize their view of the city lights and landmarks like SCBD and Gelora Bung Karno. The beautiful scenery significantly enhances the stay experience, making it a memorable aspect of the hotel.
Proximity to Restaurant
The hotel's location is highly valued for its convenience to various dining options. Being connected to the FX Sudirman mall, guests find it easy to access a wide array of restaurants and food choices. This makes it simple to find meals without having to travel far, adding to the overall positive experience of staying at the hotel.
Staff Behavior
Guests consistently praise the staff at Harris Suites FX Sudirman for their friendliness, helpfulness, and excellent service. Many reviewers highlight the staff's attentiveness and willingness to assist with requests, making guests feel welcome and valued. This positive interaction with the staff significantly contributes to a comfortable and enjoyable stay.
People often mention about Harris Suites FX Sudirman
All
Distance to City Center (195)
Ambiance (195)
Staff Friendliness (190)
Bedroom (189)
Accessibility (175)
Surroundings (171)
Bathroom (164)
Room Space (160)
Hotel Area (149)
Taste (125)
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Most Recent
Format
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Preferences
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Traveler Reviews Harris Suites FX Sudirman

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 hour(s) ago
Strategic location and close to many malls.
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1 people find it helpful
M***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 day(s) ago
The view from the room is amazing
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F***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
It's close to the mall, close to GBK too, the view is top notch👍
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Iim M.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
The hotel staff is friendly and responsive, the hotel location is very strategic
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Mohamad F. W.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
Very satisfied with the bright room
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W***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
The staff were very friendly and helpful.
Find this review helpful?
R***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.3
/10
Reviewed 1 week(s) ago
The lobby waiting area is too small
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Alusyanti P.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Overall, it was okay, both the room and the service. Breakfast was also varied and delicious.
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d***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Strategically located in a mall, with plenty of food options.
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SOGOEY 1.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Recommendations for staying overnight
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D***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.8
/10
Reviewed 2 week(s) ago
The food in the restaurant tasted bad, the room was full of ants.
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Netta G. R. P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
The hotel facilities are excellent and the staff are friendly, but the problem after check-in was that it took a really long time to get my room. This is my second time staying here, and yesterday it really took a long time to get into my room. I've explained to the receptionist that the room hasn't been cleaned by the housekeeping team yet. But why did it take so long, even though I checked in around 12 noon? Thankfully, the staff are friendly and always explain things. Other than that, I think the facilities, food in the restaurant, and service were all excellent. My suggestion: next time, please clarify the estimated time from room cleaning to check-in so guests don't have to wait too long. Thank you.
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Accommodation's Reply
27 Mar 2026
Dear Ms. Netta G.R.P., Thank you for taking the time to share your experience staying at Harris Suites FX Sudirman and thank you for choosing us again for your second stay. We greatly appreciate your positive comments regarding the hotel facilities, the quality of food at the restaurant, and the friendliness and service of our team. We appreciate your understanding regarding the explanation provided by the front desk team. However, we apologize for the inconvenience you experienced regarding the long wait for your room after the check-in process. We understand this was inconvenient and did not meet your expectations, especially since you arrived at 12:00 PM. Your feedback on the importance of providing clear approximate room preparation times is very important to us. We will immediately conduct a thorough assessment with the relevant teams, particularly regarding coordination between the front desk and housekeeping departments, and improve communication with guests to ensure accurate and transparent information is provided. This is crucial for us in reducing waiting times and making the guest experience more comfortable. Thank you again for your constructive feedback and comments. We sincerely hope to have the opportunity to welcome you back in the future with even better service and a better stay experience. Sincerely, HARRISly Selvy Kaerani, Customer Relations Officer
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nanik s.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
The hotel staff was very friendly, making it easy to check in.
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1 people find it helpful
Accommodation's Reply
27 Mar 2026
Dear Mr. Ninick S., Thank you for your positive review regarding your stay at Harris Suites FX Sudirman. We are delighted to hear that you were impressed with our team's friendly service and the ease of check-in. Friendly, professional, and efficient service is our core commitment to ensuring every guest has a memorable stay from the moment they arrive. We will share your compliments with the entire team to inspire us to maintain and improve the quality of our service in the future. We are honored to have been your chosen guest. We hope to welcome you back again on your next stay for an even more memorable experience. Sincerely, HARRISly, Selvy Kaerani, Customer Relations Officer
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Y***A
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.6
/10
Reviewed 2 week(s) ago
Came to check in at 14.00, only able to enter the room at 16.30 with the excuse that the room wasn't ready yet and was still being cleaned, waiting 2.5 hours was tiring, many guests complained about the same fate
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Accommodation's Reply
27 Mar 2026
Thank you for taking the time to share your experience staying at Harris Suites FX Sudirman. We apologize for the inconvenience you experienced during check-in, particularly the delay in room preparation, which resulted in you waiting approximately 2.5 hours. We understand that this can be tiring and not what you expected, especially after a long journey. We are also saddened that this situation affected other guests. This is a serious concern for us, and we will immediately conduct a thorough assessment, especially regarding coordination, operations, and room preparation, to prevent such incidents from happening again in the future. Your feedback is extremely important to us, as we will use it to improve the quality of our service in the future. We are committed to providing a better and more comfortable stay that meets the standards all guests expect. Once again, we apologize for this inconvenience and hope to have the opportunity to welcome you back with even better service. Sincerely, HARRISly Selvi Khaerani, Customer Service Officer
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B***u
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Awesome and very nice to stay there
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Accommodation's Reply
27 Mar 2026
Thank you so much for your positive review about your stay at Harris Suites FX Sudirman. We are delighted to hear that you felt comfortable and satisfied during your stay with us. Comments like "Excellent and very good" are a great inspiration to our entire team to provide the best service and maintain the quality of the amenities we provide. We are very honored to have been chosen as your accommodation and we hope to welcome you back again in the future for a similarly memorable experience. Courtesy of HARRISly. Thank you, Selvy Kaerani, Customer Service Officer.
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I***n
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
Enjoy a staycation with friends
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1 people find it helpful
Accommodation's Reply
26 Feb 2026
Thank you for choosing to stay at Harris Suites FX Sudirman and for taking the time to share your experience. We are delighted to hear that you enjoyed your stay with your friends at our hotel. We are honored to have been a part of your fun-filled moments. We hope that the comfortable rooms, excellent amenities, and service from our team made your stay memorable and filled with positive experiences. Your positive feedback encourages our entire team to strive for the best service and create unforgettable guest experiences. We hope to welcome you back in the future for an even better experience. Sincerely, HARRISly. Thank you, Agus Sumadi, Rooms Division Manager.
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N***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
Overall great, but the water kinda smelly 😞
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Accommodation's Reply
24 Feb 2026
Cheers, Thank you very much for staying with us at HARRIS Suites FX Sudirman and for taking the time to share your feedback. We truly appreciate your kind words and are delighted to know that you had an overall great experience during your stay. At the same time, we sincerely apologize for the inconvenience you experienced regarding the water odor. Please be assured that this is not the standard we strive to maintain. Your feedback has been shared with our Engineering and Housekeeping teams for immediate inspection and corrective action to ensure this matter is properly addressed and does not recur. Guest comfort and satisfaction are our top priorities, and your comments are extremely valuable in helping us improve our services and facilities. Should you give us another opportunity to welcome you back, we will do our utmost to ensure your next stay is even more pleasant and seamless in every way. Thank you once again for your constructive feedback and for choosing HARRIS Suites FX Sudirman. We look forward to welcoming you back in the near future. HARRISly Yours, Agus Sumadi Room Division Manager
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The hotel is incredibly comfortable. The view from the room is top-notch. Perfect for a family vacation. I'll definitely be back.
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2 people find it helpful
Accommodation's Reply
20 Feb 2026
Dear Valued Guest, Thank you so much for your wonderful review and for choosing Harris Suites FX Sudirman as your family's accommodation. We are delighted that you enjoyed your stay and the beautiful views from your room. The city views from your room are one of our main highlights, and we appreciate that this enhanced your memorable holiday experience for you and your family. It is a great pleasure that our hotel is considered ideal for family vacations. We strive to provide a comfortable atmosphere, comprehensive amenities, and friendly service to make every moment you spend together even more special. We hope to welcome you and your family back again for another memorable stay. Sincerely, HARRISly. Thank you, Agus Sumadi, Rooms Division Manager.
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H***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
There were some issues with the initial check-in, but thankfully, the hotel staff helped us out and we finally got what we wanted. Absolutely fantastic, definitely next time. Friendly service, great food.
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1 people find it helpful
Accommodation's Reply
20 Feb 2026
Thank you so much for your review and for choosing Harris Suites FX Sudirman as your accommodation. We apologize for any inconvenience you experienced during check-in. However, we are delighted to know that our team was able to assist you quickly and resolve any issues to ensure you received the room you expected. Your appreciation and satisfaction are a great inspiration to our entire team to continue providing responsive, fast, friendly, and professional service to all guests. Such positive feedback means a lot to us. We hope to welcome you back again in the future. We wish you a more comfortable and enjoyable next stay. Sincerely, HARRISly, Agus Sumadi, Rooms Division Manager
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
Great location, great atmosphere. Reasonable prices. Lots of food stalls. On Sundays, you can do CFDs. You can exercise. You can chill.
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1 people find it helpful
Accommodation's Reply
20 Feb 2026
Thank you so much for your review and for choosing Harris Suites FX Sudirman as your accommodation. We are delighted to hear that you enjoyed the excellent location, the warm and comfortable atmosphere, and the wide variety of dining options around the hotel. We also appreciate your positive feedback on the value of your stay. Your positive comments are an encouragement to our entire team in providing the best service and creating memorable experiences for all guests. We hope to welcome you back on your next visit to Jakarta. Sincerely, HARRIS Suites. Thank you, Agus Sumadi, Rooms Division Manager.
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Number of reviews per page
20
40

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Swimming Pool 4 Harris Suites FX Sudirman

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Harris Suites FX Sudirman

Traveloka (6,269)
Other sources (335)
8.7
Very Good
From 6,269 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.3

Location

9.0

Service and Facilites

8.7

Summarized by AI

Commonly described as a great place for a staycation, Harris Suites FX Sudirman is appreciated for its strategic location connected to a mall, making it easy to find dining and shopping options. Guests consistently praise the friendly and helpful staff, along with the clean and comfortable rooms. The hotel's city views, especially from higher floors, are a highlight for many, enhancing the overall experience.
City View
Guests consistently rave about the stunning city views from the rooms at Harris Suites FX Sudirman, especially at night. Many reviewers specifically request rooms on higher floors to maximize their view of the city lights and landmarks like SCBD and Gelora Bung Karno. The beautiful scenery significantly enhances the stay experience, making it a memorable aspect of the hotel.
Proximity to Restaurant
The hotel's location is highly valued for its convenience to various dining options. Being connected to the FX Sudirman mall, guests find it easy to access a wide array of restaurants and food choices. This makes it simple to find meals without having to travel far, adding to the overall positive experience of staying at the hotel.
Staff Behavior
Guests consistently praise the staff at Harris Suites FX Sudirman for their friendliness, helpfulness, and excellent service. Many reviewers highlight the staff's attentiveness and willingness to assist with requests, making guests feel welcome and valued. This positive interaction with the staff significantly contributes to a comfortable and enjoyable stay.
People often mention about Harris Suites FX Sudirman
All
Distance to City Center (195)
Ambiance (195)
Staff Friendliness (190)
Bedroom (189)
Accessibility (175)
Surroundings (171)
Bathroom (164)
Room Space (160)
Hotel Area (149)
Taste (125)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Harris Suites FX Sudirman

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 hour(s) ago
Strategic location and close to many malls.
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1 people find it helpful
M***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 day(s) ago
The view from the room is amazing
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F***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
It's close to the mall, close to GBK too, the view is top notch👍
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Iim M.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
The hotel staff is friendly and responsive, the hotel location is very strategic
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Mohamad F. W.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
Very satisfied with the bright room
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W***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
The staff were very friendly and helpful.
Find this review helpful?
R***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.3
/10
Reviewed 1 week(s) ago
The lobby waiting area is too small
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Alusyanti P.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Overall, it was okay, both the room and the service. Breakfast was also varied and delicious.
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d***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Strategically located in a mall, with plenty of food options.
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SOGOEY 1.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Recommendations for staying overnight
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D***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.8
/10
Reviewed 2 week(s) ago
The food in the restaurant tasted bad, the room was full of ants.
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Netta G. R. P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
The hotel facilities are excellent and the staff are friendly, but the problem after check-in was that it took a really long time to get my room. This is my second time staying here, and yesterday it really took a long time to get into my room. I've explained to the receptionist that the room hasn't been cleaned by the housekeeping team yet. But why did it take so long, even though I checked in around 12 noon? Thankfully, the staff are friendly and always explain things. Other than that, I think the facilities, food in the restaurant, and service were all excellent. My suggestion: next time, please clarify the estimated time from room cleaning to check-in so guests don't have to wait too long. Thank you.
Read More
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Accommodation's Reply
27 Mar 2026
Dear Ms. Netta G.R.P., Thank you for taking the time to share your experience staying at Harris Suites FX Sudirman and thank you for choosing us again for your second stay. We greatly appreciate your positive comments regarding the hotel facilities, the quality of food at the restaurant, and the friendliness and service of our team. We appreciate your understanding regarding the explanation provided by the front desk team. However, we apologize for the inconvenience you experienced regarding the long wait for your room after the check-in process. We understand this was inconvenient and did not meet your expectations, especially since you arrived at 12:00 PM. Your feedback on the importance of providing clear approximate room preparation times is very important to us. We will immediately conduct a thorough assessment with the relevant teams, particularly regarding coordination between the front desk and housekeeping departments, and improve communication with guests to ensure accurate and transparent information is provided. This is crucial for us in reducing waiting times and making the guest experience more comfortable. Thank you again for your constructive feedback and comments. We sincerely hope to have the opportunity to welcome you back in the future with even better service and a better stay experience. Sincerely, HARRISly Selvy Kaerani, Customer Relations Officer
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nanik s.
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Leisure
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8.5
/10
Reviewed 2 week(s) ago
The hotel staff was very friendly, making it easy to check in.
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1 people find it helpful
Accommodation's Reply
27 Mar 2026
Dear Mr. Ninick S., Thank you for your positive review regarding your stay at Harris Suites FX Sudirman. We are delighted to hear that you were impressed with our team's friendly service and the ease of check-in. Friendly, professional, and efficient service is our core commitment to ensuring every guest has a memorable stay from the moment they arrive. We will share your compliments with the entire team to inspire us to maintain and improve the quality of our service in the future. We are honored to have been your chosen guest. We hope to welcome you back again on your next stay for an even more memorable experience. Sincerely, HARRISly, Selvy Kaerani, Customer Relations Officer
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Y***A
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Leisure
icon-origin-TRAVELOKA
6.6
/10
Reviewed 2 week(s) ago
Came to check in at 14.00, only able to enter the room at 16.30 with the excuse that the room wasn't ready yet and was still being cleaned, waiting 2.5 hours was tiring, many guests complained about the same fate
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Accommodation's Reply
27 Mar 2026
Thank you for taking the time to share your experience staying at Harris Suites FX Sudirman. We apologize for the inconvenience you experienced during check-in, particularly the delay in room preparation, which resulted in you waiting approximately 2.5 hours. We understand that this can be tiring and not what you expected, especially after a long journey. We are also saddened that this situation affected other guests. This is a serious concern for us, and we will immediately conduct a thorough assessment, especially regarding coordination, operations, and room preparation, to prevent such incidents from happening again in the future. Your feedback is extremely important to us, as we will use it to improve the quality of our service in the future. We are committed to providing a better and more comfortable stay that meets the standards all guests expect. Once again, we apologize for this inconvenience and hope to have the opportunity to welcome you back with even better service. Sincerely, HARRISly Selvi Khaerani, Customer Service Officer
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B***u
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Awesome and very nice to stay there
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Accommodation's Reply
27 Mar 2026
Thank you so much for your positive review about your stay at Harris Suites FX Sudirman. We are delighted to hear that you felt comfortable and satisfied during your stay with us. Comments like "Excellent and very good" are a great inspiration to our entire team to provide the best service and maintain the quality of the amenities we provide. We are very honored to have been chosen as your accommodation and we hope to welcome you back again in the future for a similarly memorable experience. Courtesy of HARRISly. Thank you, Selvy Kaerani, Customer Service Officer.
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I***n
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
Enjoy a staycation with friends
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1 people find it helpful
Accommodation's Reply
26 Feb 2026
Thank you for choosing to stay at Harris Suites FX Sudirman and for taking the time to share your experience. We are delighted to hear that you enjoyed your stay with your friends at our hotel. We are honored to have been a part of your fun-filled moments. We hope that the comfortable rooms, excellent amenities, and service from our team made your stay memorable and filled with positive experiences. Your positive feedback encourages our entire team to strive for the best service and create unforgettable guest experiences. We hope to welcome you back in the future for an even better experience. Sincerely, HARRISly. Thank you, Agus Sumadi, Rooms Division Manager.
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N***a
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Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
Overall great, but the water kinda smelly 😞
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Accommodation's Reply
24 Feb 2026
Cheers, Thank you very much for staying with us at HARRIS Suites FX Sudirman and for taking the time to share your feedback. We truly appreciate your kind words and are delighted to know that you had an overall great experience during your stay. At the same time, we sincerely apologize for the inconvenience you experienced regarding the water odor. Please be assured that this is not the standard we strive to maintain. Your feedback has been shared with our Engineering and Housekeeping teams for immediate inspection and corrective action to ensure this matter is properly addressed and does not recur. Guest comfort and satisfaction are our top priorities, and your comments are extremely valuable in helping us improve our services and facilities. Should you give us another opportunity to welcome you back, we will do our utmost to ensure your next stay is even more pleasant and seamless in every way. Thank you once again for your constructive feedback and for choosing HARRIS Suites FX Sudirman. We look forward to welcoming you back in the near future. HARRISly Yours, Agus Sumadi Room Division Manager
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The hotel is incredibly comfortable. The view from the room is top-notch. Perfect for a family vacation. I'll definitely be back.
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2 people find it helpful
Accommodation's Reply
20 Feb 2026
Dear Valued Guest, Thank you so much for your wonderful review and for choosing Harris Suites FX Sudirman as your family's accommodation. We are delighted that you enjoyed your stay and the beautiful views from your room. The city views from your room are one of our main highlights, and we appreciate that this enhanced your memorable holiday experience for you and your family. It is a great pleasure that our hotel is considered ideal for family vacations. We strive to provide a comfortable atmosphere, comprehensive amenities, and friendly service to make every moment you spend together even more special. We hope to welcome you and your family back again for another memorable stay. Sincerely, HARRISly. Thank you, Agus Sumadi, Rooms Division Manager.
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H***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
There were some issues with the initial check-in, but thankfully, the hotel staff helped us out and we finally got what we wanted. Absolutely fantastic, definitely next time. Friendly service, great food.
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1 people find it helpful
Accommodation's Reply
20 Feb 2026
Thank you so much for your review and for choosing Harris Suites FX Sudirman as your accommodation. We apologize for any inconvenience you experienced during check-in. However, we are delighted to know that our team was able to assist you quickly and resolve any issues to ensure you received the room you expected. Your appreciation and satisfaction are a great inspiration to our entire team to continue providing responsive, fast, friendly, and professional service to all guests. Such positive feedback means a lot to us. We hope to welcome you back again in the future. We wish you a more comfortable and enjoyable next stay. Sincerely, HARRISly, Agus Sumadi, Rooms Division Manager
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Verified Traveler
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Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
Great location, great atmosphere. Reasonable prices. Lots of food stalls. On Sundays, you can do CFDs. You can exercise. You can chill.
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1 people find it helpful
Accommodation's Reply
20 Feb 2026
Thank you so much for your review and for choosing Harris Suites FX Sudirman as your accommodation. We are delighted to hear that you enjoyed the excellent location, the warm and comfortable atmosphere, and the wide variety of dining options around the hotel. We also appreciate your positive feedback on the value of your stay. Your positive comments are an encouragement to our entire team in providing the best service and creating memorable experiences for all guests. We hope to welcome you back on your next visit to Jakarta. Sincerely, HARRIS Suites. Thank you, Agus Sumadi, Rooms Division Manager.
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