Harris Suites FX Sudirman

Hotels
Preferred Partner Plus
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8.6
/10
Very Good
6,868 reviews

What Guests Say About Their Stay

Distance To City Center (389)
Staff Friendliness (354)
Bedroom (351)
Ambiance (348)

Agus F.

9.4
/ 10
It’s a great place to spend a night in this hotel. Front desk’s staffs are super helpful, and the services are excellent.

Verified Traveler

10.0
/ 10
Excellent service. The staff was very prompt with check-in, very accommodating when I needed to store my luggage, and very communicative via WhatsApp and phone.
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A***a

10.0
/ 10
This was my first time staying in Jakarta, especially in the GBK area, which is right inside a mall. It was very impressive, as everything was easy to find, strategically located, and comfortable. Especially if you ask for a room with a city view, the view is truly breathtaking. I'm very satisfied with my stay here.
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M***a

9.1
/ 10
Had a great stay! The hotel is clean and in a perfect spot. Plus, the staff is incredibly friendly and always ready to help.

Verified Traveler

10.0
/ 10
The hotel is incredibly comfortable. The view from the room is top-notch. Perfect for a family vacation. I'll definitely be back.
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In the Area
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Jl. Jend Sudirman, Pintu Satu Senayan, Kebayoran Baru, Senayan, Jakarta, Indonesia, 10270

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
Located in Downtown Area
Excellent City View
+2 more
Staying at Harris Suites FX Sudirman is a good choice when you are visiting Senayan. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Harris Suites FX Sudirman

Jl. Jend Sudirman, Pintu Satu Senayan, Kebayoran Baru, Senayan, Jakarta, Indonesia, 10270
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Discover More About Harris Suites FX Sudirman

Overview of Harris Suites FX Sudirman

Harris Suites FX Sudirman offers a blend of modern comfort and Indonesian hospitality in the heart of Jakarta's bustling Sudirman district. The hotel's contemporary design creates a relaxed and inviting atmosphere, making it an ideal base for both business and leisure travellers. Situated in a prime location, Harris Suites FX Sudirman provides easy access to major corporate offices, shopping malls, and entertainment venues. The surrounding neighbourhood is known for its vibrant energy and diverse culinary scene.

Getting around is a breeze, with convenient access to public transport options, including busways and MRT lines, allowing you to explore Jakarta's key attractions with ease. The hotel's commitment to providing a comfortable and affordable stay makes it a popular choice for visitors seeking a convenient urban retreat.

Harris Suites FX Sudirman

, with booking prices starting from - per room, per night, provides a comfortable and convenient stay for your trip.

Harris Suites FX Sudirman Facilities

Featuring 144 rooms in total, Harris Suites FX Sudirman offers well-equipped spaces and thoughtful amenities to ensure a smooth guest experience.

Whether you're travelling for business or leisure, the hotel's facilities cater to a variety of needs. Families will appreciate the spacious rooms and child-friendly amenities, while digital nomads can take advantage of the high-speed internet and comfortable workspaces. Groups can enjoy the communal areas and convenient access to nearby attractions. Leisure travellers will find the hotel's location ideal for exploring Jakarta's cultural and entertainment offerings.

The accommodation provides a range of facilities and amenities for guests, including AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi.

Each room is designed for comfort and convenience, featuring complimentary Wi-Fi, a dedicated workspace, plush bedding, and modern bathrooms. In-room conveniences include a mini-fridge, coffee/tea making facilities, and a flat-screen TV with cable channels.

All of these facilities are included within -, which covers tax and other fees, ensuring a safe and comfortable experience throughout your stay.

What to Expect When Staying at Harris Suites FX Sudirman

Expect a vibrant yet relaxed ambience at Harris Suites FX Sudirman. The hotel is known for its friendly and attentive staff, who are always ready to assist with any requests. Mornings are typically bustling with guests enjoying breakfast and preparing for their day, while evenings offer a more relaxed atmosphere in the common areas.

While specific organised tours may vary, the hotel staff can provide recommendations and assistance with booking local excursions. Insider tips include familiarising yourself with the local transportation options and respecting local customs. A smile and a polite greeting go a long way in Indonesian culture.

How to Get to Harris Suites FX Sudirman

Harris Suites FX Sudirman is easily accessible from a major international airport nearby. From the airport, you can take a taxi or ride-hailing service, which typically takes around 30-60 minutes, depending on traffic conditions. Affordable bus connections to the city centre are also available from the airport.

The hotel is also conveniently located near several train and bus stations, making it easy to travel to other parts of Jakarta and beyond.

Food Near Harris Suites FX Sudirman

Many guests start their day with a satisfying breakfast at the hotel. While kitchen or self-catering options may be limited, the surrounding area is brimming with culinary delights. You'll find a variety of cafs and restaurants within walking distance, offering everything from local Indonesian cuisine to international fare.

For a taste of local flavours, try nasi goreng (fried rice) or sate (grilled skewers) from nearby street vendors or budget-friendly restaurants. Mid-range options include restaurants serving gado-gado (Indonesian salad with peanut sauce) or rendang (slow-cooked beef in coconut milk).

Things to Do Around Harris Suites FX Sudirman

The area surrounding Harris Suites FX Sudirman offers a wealth of attractions and activities. Explore a historic temple nearby, offering a glimpse into Jakarta's rich cultural heritage. Immerse yourself in the vibrant atmosphere of a lively night market, where you can sample local street food and browse unique souvenirs.

Take a stroll through a riverside park, offering a peaceful escape from the city's hustle and bustle. A one-day walkable highlights itinerary could include visiting a nearby museum, exploring a local market, and enjoying a traditional Indonesian dinner. For a two-day extended stay, consider visiting a cultural centre and taking a day trip to a nearby historical site.

Daytime activities include exploring museums and historical sites, while evening options include enjoying live music at a local bar or indulging in a delicious meal at a rooftop restaurant.

Why Harris Suites FX Sudirman is Popular Among Travellers

Harris Suites FX Sudirman is popular among travellers for its affordability, convenient location, and comfortable accommodations. Repeat visitors often appreciate the hotel's friendly staff, clean rooms, and easy access to public transport. The hotel offers excellent value-for-money, providing a comfortable and convenient base for exploring Jakarta without breaking the bank.

Tips for First-Time Visitors

For first-time visitors, consider booking a room on a higher floor for better views and less noise. When packing, be sure to bring lightweight clothing suitable for the tropical climate, as well as an adaptor for Indonesian power outlets. It's also a good idea to learn a few basic Indonesian phrases, such as "terima kasih" (thank you) and "selamat pagi" (good morning).

Be aware of local customs and etiquette, such as dressing modestly when visiting religious sites and removing your shoes before entering someone's home. The common languages spoken are Indonesian and English, so communication should not be a problem.

Best Time to Stay at Harris Suites FX Sudirman

The best time to stay at Harris Suites FX Sudirman depends on your preferences and budget. The peak season is typically during school holidays and major events, when prices are higher and the city is more crowded. The off-peak season offers lower prices and fewer crowds, but the weather may be more unpredictable.

Jakarta experiences a tropical climate, with hot and humid weather year-round. The dry season (May to September) is generally considered the best time to visit, with sunny skies and lower humidity. The rainy season (October to April) can bring heavy downpours, but the rain usually doesn't last all day.

Consider planning your trip around local events, festivals, or holidays to experience Jakarta's vibrant culture. For budget-conscious travellers, the quieter times of year offer the best deals on accommodation and flights.

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A very user-friendly app with great price offers. I can easily book transport within Malaysia and Indonesia!
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A reliable app for all my travel needs. Every complaint was handled professionally, and I was really satisfied with the compensation given for a minor error.
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All facilities in Harris Suites FX Sudirman

Entertainment Facility Harris Suites FX Sudirman
Entertainment Facility
Functional Hall Harris Suites FX Sudirman
Functional Hall
Common Space Harris Suites FX Sudirman
Common Space
Lobby Harris Suites FX Sudirman
Lobby
Accommodation Services Harris Suites FX Sudirman
Accommodation Services

Food and Drinks

  • A la carte breakfast
  • A la carte dinner
  • A la carte lunch
  • Restaurant with AC
  • Breakfast
  • Breakfast and dinner
  • Breakfast and lunch
  • Buffet breakfast
  • Breakfast (surcharge)
  • Continental breakfast
  • Early bird breakfast
  • Hot breakfast

Public Facilities

  • Parking
  • Early check-in
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Hotel Services

  • Bellhop
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby
  • Newspaper
  • Wedding service

General

  • AC
  • Banquet
  • Connecting rooms
  • Family room
  • Non-smoking room
  • Swimming pool
  • Recreation room
  • Smoke-free

Nearby Facilities

  • ATM/Banking
  • Gift shop
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Shower
  • TV

Transportation

  • Secure parking
  • Valet parking
  • Valet parking (surcharge)

Accessibilty

  • Disabled access friendly
  • Accessible parking
  • Wheelchair accessible

Sports and Recreations

  • Fitness center
  • Outdoor tennis court
  • Tennis

Things to Do

  • Fitness center
  • Outdoor pool

Family-friendly Facilities

  • Children pool

Business Facilities

  • Meeting facilities

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Harris Suites FX Sudirman

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.

Extra Breakfast

Accommodation charges IDR 200,000/guest for extra breakfast.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Harris Suites FX Sudirman
144
Number of floors in Harris Suites FX Sudirman
47
Another facilities in Harris Suites FX Sudirman
A la carte breakfast, A la carte dinner, A la carte lunch, Restaurant with AC, Breakfast

Frequently asked question in Harris Suites FX Sudirman

What are available facilities at Harris Suites FX Sudirman?
There are top facilites at Harris Suites FX Sudirman such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Harris Suites FX Sudirman?
The standard check-in time at Harris Suites FX Sudirman is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Harris Suites FX Sudirman provide breakfast?
Yes, Harris Suites FX Sudirman provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does Harris Suites FX Sudirman have?
Harris Suites FX Sudirman is a 4.0-star hotel.
How many floors does Harris Suites FX Sudirman have?
Harris Suites FX Sudirman has 47 floors.
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More Reviews from Other Guests in Harris Suites FX Sudirman

Overall Ratings & Reviews Harris Suites FX Sudirman

Traveloka (6,472)
Other sources (396)
8.7
Very Good
From 6,472 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.4

Location

9.1

Service and Facilites

8.7

People often mention about Harris Suites FX Sudirman
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Distance to City Center (224)
Ambiance (216)
Staff Friendliness (212)
Bedroom (208)
Accessibility (203)
Surroundings (196)
Bathroom (184)
Room Space (181)
Hotel Area (169)
Taste (137)
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Traveler Reviews Harris Suites FX Sudirman

Number of reviews per page
20
40
Customer reviews
Yesti S.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 day(s) ago
Hotel with the best view, Instagrammable. Got the 45th floor. Often full and hard to find during certain times. Must book well in advance. Wanted to stay 4 days but couldn't get it, only got 2 days, and even then, it was full for the next week. It was during a long school holiday. 🥰
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M***d
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 day(s) ago
The staff is friendly and the rooms are comfortable.
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M***d
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
The hotel is comfortable, clean, and the staff are very friendly. It's in a strategic location. The only downside is that the parking area is connected to the mall, so parking can be quite congested and congested during busy times. Otherwise, my stay was very satisfying.
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M***d
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 day(s) ago
The hotel is comfortable, clean, and the staff are very friendly. It's in a strategic location. The only downside is that the parking area is connected to the mall, so parking can be quite congested and congested during busy times. Otherwise, my stay was very satisfying.
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z***r
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 day(s) ago
Although it's a bit difficult, it's okay, the room has a great view.
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Denny S.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
all rooms must have smart TV
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Accommodation's Reply
24 Jul 2026
Dear Mr. Donnie S., Thank you very much for your valuable feedback and for choosing Sudirman Harris Suites Jakarta as your accommodation. We are especially appreciative of your suggestion regarding the installation of smart TVs in all guest rooms. We understand that smart TVs are important for making stays more convenient for guests who frequently use streaming services such as Netflix and YouTube. Your feedback is invaluable and we will forward it to management for consideration in our future plans to improve hotel facilities. We are committed to continuously improving the quality of our products and services so that we can provide our guests with even more comfortable and enjoyable stays. We would like to express our sincere gratitude once again for your trust and support in Sudirman Harris Suites Jakarta. We look forward to welcoming you back again. We hope your next stay will be even more pleasant and memorable. Sincerely, Servi Gaelani, Customer Relations Department
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D***y
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Hopefully in the future all rooms will have Smart TVs, especially the Premiere Bright.
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Accommodation's Reply
24 Jul 2026
Thank you for choosing Harris Suites FX Sudirman Jakarta as your accommodation, and thank you for taking the time to provide us with your valuable review and feedback. We especially appreciate your suggestion regarding the Smart TV, particularly in the Premier Bright Room. We understand that in-room entertainment is important for enhancing your comfort and stay experience, especially for guests who wish to enjoy streaming services while relaxing. We have noted your feedback and will forward it to our management team for consideration in developing and improving the hotel's amenities in the future. We are committed to continuously improving the quality of our services and facilities to meet the expectations of all our guests. Thank you again for your trust in choosing Harris Suites FX Sudirman Jakarta. We hope to welcome you back in the future for an even more comfortable and enjoyable stay. Sincerely, HARRISly. Thank you, Selvy Kerani, Customer Relations Officer.
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M
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Swift check-in, special thanks to Pak Dendi at FO. Friendly and helpful staff. Spacious room with stunning city view from the 45th floor. Wide variety of breakfast menu.
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Accommodation's Reply
24 Jul 2026
Dear Mr. Wangsit, Thank you very much for choosing to stay with us at HARRIS Suites fX Sudirman and for taking the time to share your wonderful feedback. We are truly delighted to know that you had such an enjoyable stay with us. It is especially rewarding to hear that your check-in process was swift and seamless, allowing you to start your visit comfortably. Your kind recognition of Pak Dendi from our Front Office team means a great deal to us. We will be sure to share your thoughtful compliments with him, as we know they will serve as wonderful encouragement for him and the entire team to continue delivering exceptional hospitality. We are also pleased that you appreciated our friendly and helpful service, the spacious comfort of your room, and the stunning city view from the 45th floor. It is always our goal to create memorable experiences, and we are happy that these aspects made your stay even more special. Furthermore, we are delighted that you enjoyed the wide variety of breakfast selections prepared by our culinary team to ensure every guest starts the day with a satisfying meal. Your generous feedback is truly appreciated and motivates us to continue providing the highest level of service to all our guests. We sincerely look forward to welcoming you back to HARRIS Suites fX Sudirman for another memorable stay in the near future. HARRISly Yours, Selvi Khaerani Guest Relation Officer
m***a
icon-origin-TRAVELOKA
9.0
/10
Reviewed 3 week(s) ago
The view and location of the room do not match the price.
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1 people find it helpful
Accommodation's Reply
16 Jul 2026
Thank you for choosing Harris FX Sudirman as your accommodation and for taking the time to write a review. We greatly appreciate your feedback, as it is crucial for our evaluation to improve the quality of our services and guest experience. We apologize if the view and location of your room did not meet your expectations or did not justify the price you paid. We understand that room comfort and the suitability of amenities are essential to a pleasant stay, and we are sorry that your experience was not entirely satisfactory. We have noted your feedback and will forward it to the relevant team for evaluation. For your next stay, we would be happy to recommend a room type with a view that better suits your needs, subject to availability at the time of booking and check-in. Thank you again for your feedback. We hope to have the opportunity to welcome you back to Harris FX Sudirman and provide you with an even better stay that meets your expectations. Sincerely, HARRIS. Thank you, Selvy Kaerani, Customer Service Officer.
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Agus F.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
It’s a great place to spend a night in this hotel. Front desk’s staffs are super helpful, and the services are excellent.
1 people find it helpful
Accommodation's Reply
16 Jul 2026
Dear Mr. Agus F, Thank you very much for choosing to stay at HARRIS FX Sudirman and for taking the time to share your wonderful feedback with us. We are truly delighted to hear that you had a pleasant stay and that our hotel provided a great place for you to spend your time comfortably. It is especially rewarding to know that our Front Desk team made a positive impression with their helpfulness and warm hospitality. Your kind words about the excellent service you received mean a great deal to all of us, as providing genuine, attentive, and memorable service is always our highest priority. We will certainly share your compliments with our entire team, as recognition like yours is a great source of motivation for us to continue delivering exceptional guest experiences. Thank you once again for your generous review and for placing your trust in HARRIS FX Sudirman. We truly appreciate your support and look forward to welcoming you back for another enjoyable and memorable stay in the near future. Until then, we wish you safe travels and all the very best. HARRISly Yours, Guest Relation Officer
N***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
This is my second stay here. I like it because it's close to everything, especially GBK. I can go for a morning or evening run between activities. Great view, delicious food. Plenty of food, too, since it's connected to the mall. We stayed in the Unique View Semanggi room. The downsides are the small pool and no pool attendant.
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1 people find it helpful
Accommodation's Reply
16 Jul 2026
Thank you so much for choosing Harris FX Sudirman as your accommodation again. We are honored to welcome you back and appreciate you taking the time to share your experience. We are glad to hear that the hotel's location near the GBK area allows you to enjoy sporting activities despite your busy schedule. We are glad you enjoyed the view from the Unique View Semanggi room, the taste of our food, and the easy access to a variety of dining options as the hotel is directly connected to FX Sudirman Mall. Thank you for your feedback regarding the pool facilities. We appreciate all guest feedback as it is invaluable in our evaluation process for continuous improvement of our facilities and services. Your feedback regarding the size of the pool and the need for pool attendants will be forwarded to the relevant team for consideration and action to ensure your stay is more comfortable and safer for all guests. Thank you again for your trust in choosing us once more. We hope to welcome you back to Harris FX Sudirman and provide you with an even more memorable stay on your next visit. See you soon! Dear Valued Guest, Thank you for choosing Harris Hotel & Conventions fx Sudirman as your accommodation again. We are honored to welcome you back and appreciate you taking the time to share your experience. We are glad to hear that the hotel's location near the GBK area allows you to conveniently enjoy various sporting activities despite your busy schedule. We are delighted that you enjoyed the view from your Unique View Semanggi room, the taste of our food, and the easy access to a variety of restaurants thanks to our direct connection to the fx Sudirman shopping mall. Thank you for your feedback regarding the pool facilities. We appreciate all guest feedback, which we use to continuously improve the quality of our facilities and services. Your comments about the size of the pool and the presence of staff in the pool area will be forwarded to the relevant team for consideration and action to ensure a more comfortable and safe stay for all guests. Thank you again for your trust in choosing to stay with us again. We look forward to welcoming you back to Harris Hotel & Conventions fx Sudirman and providing you with an even better experience next time. See you soon! Sincerely, HARRISly Selvy Kaerani, Guest Relations Officer
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T***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
I originally booked a room with a GBK view, but I was upgraded to an SCBD view. I was so happy. I was so satisfied, the city lights were the best!!!!!
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Accommodation's Reply
16 Jul 2026
Hello! Thank you so much for choosing Harris FX Sudirman Hotel as your accommodation and for sharing your valuable feedback. We are delighted to hear that you were pleased with your room upgrade. We are honored that you enjoyed the beautiful views of the SCBD area and the glittering city lights at night. We are also pleased that our thoughtful touches helped create even more wonderful memories for you. We always strive to provide our guests with the best service and unforgettable experiences, and your positive feedback is a great encouragement to our entire team to continuously improve the quality of our service. Thank you again for choosing Harris FX Sudirman Hotel. We look forward to welcoming you back next time. We promise you an even more satisfying stay next time. Have a great trip! Servi Kaerani, Customer Relations
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Excellent service. The staff was very prompt with check-in, very accommodating when I needed to store my luggage, and very communicative via WhatsApp and phone.
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2 people find it helpful
Accommodation's Reply
10 Jul 2026
Hello, thank you so much for choosing Harris Suites FX Sudirman Jakarta as your accommodation and for taking the time to share your valuable feedback. We are delighted that you were satisfied with the excellent service you received during your stay. Your satisfaction is our top priority, and we greatly appreciate your positive comments regarding our staff's service, including the quick check-in, luggage storage, and prompt responses to your questions via WhatsApp and phone. Your positive feedback is a great encouragement for us to continue developing our friendly, professional, and attentive service for all guests. Thank you again for your trust and for choosing Harris Suites FX Sudirman Jakarta. We will do our best to provide you with an even more satisfying experience on your next stay. Sincerely, Servi Gaelani, Customer Relations Department
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P***n
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
I stayed here because my husband was running a marathon. It was also a great staycation. It's located in the city center, but the hotel has everything downstairs. The staff were all friendly, and I got a room with a best view, number 4316, which had a great view of the city at night. The pool was also great for the little ones. I really enjoyed my stay here.
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Accommodation's Reply
10 Jul 2026
Welcome! Thank you so much for staying at FX Sudirman Harris Suites Jakarta and for sharing your valuable feedback. We are delighted to hear that you and your husband had a wonderful time at our hotel during the marathon. Our hotel is centrally located and directly connected to the FX Sudirman Shopping Mall, providing you with easy access to various amenities during your stay. We are also glad that you enjoyed the friendly service from our staff. Your compliments encourage us to continue striving to provide the best service to all our guests. We are very happy that you enjoyed the beautiful view from room 4316; the night view is very popular among our guests, and we are glad that you and your family had a great time. We are also very grateful that you found the swimming pool suitable for your children to play in. Your satisfaction is our greatest joy. We are honored to have assisted you on your important family trip. Thank you again for your trust and for recommending our hotel. We sincerely hope to welcome you and your family back to FX Sudirman Harris Suites Jakarta for another enjoyable vacation. Thank you very much. Sincerely, Selby Kaelani, Customer Relations Manager
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Yudha A.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Definitely Come Back Here Again, Nice…
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1 people find it helpful
Accommodation's Reply
10 Jul 2026
Dear Mr. Yutha A, Thank you for choosing Harris Suites FX Sudirman Jakarta as your accommodation and thank you for taking the time to share your wonderful experience. We are delighted to know that you enjoyed your stay with us and plan to return to Harris Suites FX Sudirman Jakarta again in the future. Your words, "I will definitely come back," are invaluable to our entire team and inspire us to continue providing the best service. We strive to provide a comfortable stay experience with friendly service, comprehensive amenities, and a convenient location for all guests during their stay in Jakarta. Thank you again for your trust in us. We hope to welcome you back again and provide you with an even more memorable stay on your next visit. Sincerely, HARRISly. Thank you, Selvy Kerani, Customer Service Officer.
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K***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
There were only three elevators, one of which was broken. The receptionist entered the wrong e-money number, resulting in a parking charge of almost Rp 90,000.
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Accommodation's Reply
10 Jul 2026
Welcome! Thank you for choosing Harris Suites FX Sudirman Jakarta and for taking the time to share your valuable feedback. We greatly appreciate your comments and apologize for any inconvenience you may have experienced during your stay. Some elevators are currently under maintenance and are only available in limited quantities. Therefore, there may be longer waiting times, and we ask for your understanding. We are working to complete the maintenance as quickly as possible to ensure all guests can enjoy a comfortable stay. We apologize for the error regarding the credit card information you entered during check-in, which resulted in an incorrect parking fee. We are saddened that this did not meet our hotel's service standards. We have forwarded your feedback to the reception department and will conduct more thorough data verification to prevent this from happening again. Thank you again for your understanding and valuable feedback. Your comments are a vital driving force in our continuous improvement of service quality and hotel facilities. We sincerely hope you will choose to stay at Harris Suites FX Sudirman Jakarta again and have an even more comfortable and memorable experience. Thank you very much! Servy Kerani (Customer Relations)
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DEDI M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Very comfortable and the view is amazing, lots of buildings are lit up at night 😎👍
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Accommodation's Reply
10 Jul 2026
Dear Mr. Dedi, Thank you for choosing Harris Suites FX Sudirman Jakarta as your accommodation and thank you for taking the time to share your wonderful experience. We are delighted to know that you were comfortable during your stay with us. We are honored that you enjoyed the beautiful city view from your room, especially the nighttime atmosphere with the sparkling lights of the buildings in the Sudirman area, one of our guests' most popular tourist destinations. Your positive feedback is an encouragement to our entire team to provide the best service and maintain the quality of facilities so that all guests can enjoy a memorable stay. Thank you again for your trust in Harris Suites FX Sudirman Jakarta. We hope to welcome you back soon and provide you with another memorable, or perhaps even better, stay. Sincerely, HARRISly. Thank you. Selvi Kaerani, Customer Service Officer.
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Ari A. G.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 5 week(s) ago
My second stay in this hotel 😊. Nice hotel and very friendly staff. The room isn't soundproof because we could hear the next room people talking and laughing until late at night. Easy access to restaurants or fast food because it's part of the mall.
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Accommodation's Reply
10 Jul 2026
Dear Mr. Ari A.G. Thank you for choosing HARRIS Suites fX Sudirman Jakarta once again and for taking the time to share your wonderful feedback with us. It is truly a pleasure to welcome you back for your second stay, and we sincerely appreciate your continued trust in our hotel. We are delighted to know that you had another enjoyable experience and that you appreciated our strategic location, with direct access to fX Sudirman Mall. Being connected to the mall certainly makes it convenient for our guests to enjoy a wide selection of restaurants, cafés, and fast-food outlets without having to travel far. We are also grateful for your kind compliments regarding the friendliness of our team. Your recognition is a great encouragement for all of us, as providing genuine hospitality and attentive service is always our top priority. At the same time, we sincerely apologize for the inconvenience you experienced regarding the sound insulation in your room. We understand how important a peaceful and restful environment is, especially after a long day, and we regret that noise from the neighboring room affected your comfort. Please rest assured that your valuable feedback has been shared with our management team for further evaluation as we continuously look for ways to enhance our guests' overall experience. Thank you once again for your thoughtful review and for highlighting both the positive aspects of your stay and the area where we can improve. Constructive feedback like yours is invaluable in helping us provide an even better experience for our guests. We truly look forward to welcoming you back to HARRIS Suites fX Sudirman Jakarta for another comfortable and memorable stay in the near future. HARRISly Yours, Selvi Khaerani Guest Relation Officer
Leo S.
icon-origin-TRAVELOKA
8.7
/10
Reviewed 5 week(s) ago
What I like most are the facilities. It's directly connected to FX Mall, so finding food or anything else is a breeze. The staff is also friendly. There are just a few things I think could be improved: 1. Elevator There's only one elevator that goes to the F5 floor for breakfast, and the other is still under repair. This hotel has 43 floors, so imagine the long wait for this one elevator. When it opened, it was already full. I was at a loss as to how to get to F5. 2. When I first checked in, I was given room 1107. The bathroom smelled terrible. I asked to be moved, and the receptionist very kindly moved me to room 1109, which was much better. 3. This hotel is located on a main road. So even in the middle of the night, the traffic noise was really noticeable in my room. For those who have trouble sleeping due to noise, this could be a problem. 4. The pillows in my room were in need of replacement, as they were already flat. So it's uncomfortable to sleep in... 5. The cleanliness of the water in the swimming pool needs attention. Good luck and hopefully, things will get better in the future.
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Accommodation's Reply
10 Jul 2026
Dear Mr. Leo S, Thank you for choosing Harris Suites FX Sudirman Jakarta as your accommodation and for taking the time to share your detailed experience. We greatly appreciate your feedback, as it helps us improve the quality of our services and facilities. We are pleased to hear that you enjoyed the hotel's convenient location, directly connected to FX Sudirman Mall, making it easy for you to access various services during your stay. We also appreciate your appreciation for the friendliness of all our staff. This recognition motivates our team to continue striving to provide the best service to all our guests. Furthermore, we apologize for any inconvenience you may have experienced regarding the use of the elevator to the breakfast restaurant on floor F5. We understand that the repair work on one of the elevators may have caused longer waiting times, especially during peak hours. We have forwarded your feedback to the relevant team for evaluation so that we can find better solutions during the repair period. We also apologize for the condition of the bathroom in your first room. However, we are pleased to know that the front desk team quickly assisted you in moving to a more comfortable room. We will conduct more thorough room inspections to prevent this from happening again. Thank you for your concern about traffic noise around the hotel. As our location is in the heart of Jakarta's business district, you may occasionally experience some noise from the highway. However, we will continuously evaluate measures to improve the comfort of all our guests during their stay. We have forwarded your feedback regarding the uncomfortable pillows and pool water quality to our housekeeping and engineering teams for immediate action. This is part of our commitment to maintaining the quality of our hotel facilities. Once again, we thank you for choosing to stay with us and for your valuable feedback and comments. We hope to welcome you back to Harris Suites FX Sudirman Jakarta and provide you with an even better experience next time. Sincerely, HARRIS. Thank you. Selvy Kerani, Customer Relations Officer
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A***f
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 6 week(s) ago
A++++++ super recommended hotel
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Accommodation's Reply
01 Jul 2026
Cheers, Thank you very much for choosing HARRIS FX Sudirman and for sharing such an amazing review. We are truly honored by your kind words and delighted to know that you had a wonderful stay with us. Receiving an "A++++++" rating and being described as a "super recommended hotel" is the highest compliment we could ask for. Your positive feedback is a great source of motivation for our entire team, who work passionately every day to provide exceptional service and create memorable experiences for every guest. It was our pleasure to have you as our guest, and we sincerely appreciate your recommendation. We look forward to welcoming you back to HARRIS FX Sudirman on your next visit to Jakarta. We hope to provide you with another outstanding stay that exceeds your expectations once again. HARRISly Yours, Selvi Khaerani Guest Relation Officer
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Bedroom 4 Harris Suites FX Sudirman

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Overall Ratings & Reviews Harris Suites FX Sudirman

Traveloka (6,472)
Other sources (396)
8.7
Very Good
From 6,472 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.4

Location

9.1

Service and Facilites

8.7

People often mention about Harris Suites FX Sudirman
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Distance to City Center (224)
Ambiance (216)
Staff Friendliness (212)
Bedroom (208)
Accessibility (203)
Surroundings (196)
Bathroom (184)
Room Space (181)
Hotel Area (169)
Taste (137)
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Traveler Reviews Harris Suites FX Sudirman

Number of reviews per page
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40
Customer reviews
Yesti S.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 day(s) ago
Hotel with the best view, Instagrammable. Got the 45th floor. Often full and hard to find during certain times. Must book well in advance. Wanted to stay 4 days but couldn't get it, only got 2 days, and even then, it was full for the next week. It was during a long school holiday. 🥰
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M***d
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 day(s) ago
The staff is friendly and the rooms are comfortable.
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M***d
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
The hotel is comfortable, clean, and the staff are very friendly. It's in a strategic location. The only downside is that the parking area is connected to the mall, so parking can be quite congested and congested during busy times. Otherwise, my stay was very satisfying.
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M***d
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 day(s) ago
The hotel is comfortable, clean, and the staff are very friendly. It's in a strategic location. The only downside is that the parking area is connected to the mall, so parking can be quite congested and congested during busy times. Otherwise, my stay was very satisfying.
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z***r
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 day(s) ago
Although it's a bit difficult, it's okay, the room has a great view.
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Denny S.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
all rooms must have smart TV
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Accommodation's Reply
24 Jul 2026
Dear Mr. Donnie S., Thank you very much for your valuable feedback and for choosing Sudirman Harris Suites Jakarta as your accommodation. We are especially appreciative of your suggestion regarding the installation of smart TVs in all guest rooms. We understand that smart TVs are important for making stays more convenient for guests who frequently use streaming services such as Netflix and YouTube. Your feedback is invaluable and we will forward it to management for consideration in our future plans to improve hotel facilities. We are committed to continuously improving the quality of our products and services so that we can provide our guests with even more comfortable and enjoyable stays. We would like to express our sincere gratitude once again for your trust and support in Sudirman Harris Suites Jakarta. We look forward to welcoming you back again. We hope your next stay will be even more pleasant and memorable. Sincerely, Servi Gaelani, Customer Relations Department
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D***y
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Hopefully in the future all rooms will have Smart TVs, especially the Premiere Bright.
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Accommodation's Reply
24 Jul 2026
Thank you for choosing Harris Suites FX Sudirman Jakarta as your accommodation, and thank you for taking the time to provide us with your valuable review and feedback. We especially appreciate your suggestion regarding the Smart TV, particularly in the Premier Bright Room. We understand that in-room entertainment is important for enhancing your comfort and stay experience, especially for guests who wish to enjoy streaming services while relaxing. We have noted your feedback and will forward it to our management team for consideration in developing and improving the hotel's amenities in the future. We are committed to continuously improving the quality of our services and facilities to meet the expectations of all our guests. Thank you again for your trust in choosing Harris Suites FX Sudirman Jakarta. We hope to welcome you back in the future for an even more comfortable and enjoyable stay. Sincerely, HARRISly. Thank you, Selvy Kerani, Customer Relations Officer.
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M
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Swift check-in, special thanks to Pak Dendi at FO. Friendly and helpful staff. Spacious room with stunning city view from the 45th floor. Wide variety of breakfast menu.
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Accommodation's Reply
24 Jul 2026
Dear Mr. Wangsit, Thank you very much for choosing to stay with us at HARRIS Suites fX Sudirman and for taking the time to share your wonderful feedback. We are truly delighted to know that you had such an enjoyable stay with us. It is especially rewarding to hear that your check-in process was swift and seamless, allowing you to start your visit comfortably. Your kind recognition of Pak Dendi from our Front Office team means a great deal to us. We will be sure to share your thoughtful compliments with him, as we know they will serve as wonderful encouragement for him and the entire team to continue delivering exceptional hospitality. We are also pleased that you appreciated our friendly and helpful service, the spacious comfort of your room, and the stunning city view from the 45th floor. It is always our goal to create memorable experiences, and we are happy that these aspects made your stay even more special. Furthermore, we are delighted that you enjoyed the wide variety of breakfast selections prepared by our culinary team to ensure every guest starts the day with a satisfying meal. Your generous feedback is truly appreciated and motivates us to continue providing the highest level of service to all our guests. We sincerely look forward to welcoming you back to HARRIS Suites fX Sudirman for another memorable stay in the near future. HARRISly Yours, Selvi Khaerani Guest Relation Officer
m***a
icon-origin-TRAVELOKA
9.0
/10
Reviewed 3 week(s) ago
The view and location of the room do not match the price.
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Accommodation's Reply
16 Jul 2026
Thank you for choosing Harris FX Sudirman as your accommodation and for taking the time to write a review. We greatly appreciate your feedback, as it is crucial for our evaluation to improve the quality of our services and guest experience. We apologize if the view and location of your room did not meet your expectations or did not justify the price you paid. We understand that room comfort and the suitability of amenities are essential to a pleasant stay, and we are sorry that your experience was not entirely satisfactory. We have noted your feedback and will forward it to the relevant team for evaluation. For your next stay, we would be happy to recommend a room type with a view that better suits your needs, subject to availability at the time of booking and check-in. Thank you again for your feedback. We hope to have the opportunity to welcome you back to Harris FX Sudirman and provide you with an even better stay that meets your expectations. Sincerely, HARRIS. Thank you, Selvy Kaerani, Customer Service Officer.
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Agus F.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
It’s a great place to spend a night in this hotel. Front desk’s staffs are super helpful, and the services are excellent.
1 people find it helpful
Accommodation's Reply
16 Jul 2026
Dear Mr. Agus F, Thank you very much for choosing to stay at HARRIS FX Sudirman and for taking the time to share your wonderful feedback with us. We are truly delighted to hear that you had a pleasant stay and that our hotel provided a great place for you to spend your time comfortably. It is especially rewarding to know that our Front Desk team made a positive impression with their helpfulness and warm hospitality. Your kind words about the excellent service you received mean a great deal to all of us, as providing genuine, attentive, and memorable service is always our highest priority. We will certainly share your compliments with our entire team, as recognition like yours is a great source of motivation for us to continue delivering exceptional guest experiences. Thank you once again for your generous review and for placing your trust in HARRIS FX Sudirman. We truly appreciate your support and look forward to welcoming you back for another enjoyable and memorable stay in the near future. Until then, we wish you safe travels and all the very best. HARRISly Yours, Guest Relation Officer
N***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
This is my second stay here. I like it because it's close to everything, especially GBK. I can go for a morning or evening run between activities. Great view, delicious food. Plenty of food, too, since it's connected to the mall. We stayed in the Unique View Semanggi room. The downsides are the small pool and no pool attendant.
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Accommodation's Reply
16 Jul 2026
Thank you so much for choosing Harris FX Sudirman as your accommodation again. We are honored to welcome you back and appreciate you taking the time to share your experience. We are glad to hear that the hotel's location near the GBK area allows you to enjoy sporting activities despite your busy schedule. We are glad you enjoyed the view from the Unique View Semanggi room, the taste of our food, and the easy access to a variety of dining options as the hotel is directly connected to FX Sudirman Mall. Thank you for your feedback regarding the pool facilities. We appreciate all guest feedback as it is invaluable in our evaluation process for continuous improvement of our facilities and services. Your feedback regarding the size of the pool and the need for pool attendants will be forwarded to the relevant team for consideration and action to ensure your stay is more comfortable and safer for all guests. Thank you again for your trust in choosing us once more. We hope to welcome you back to Harris FX Sudirman and provide you with an even more memorable stay on your next visit. See you soon! Dear Valued Guest, Thank you for choosing Harris Hotel & Conventions fx Sudirman as your accommodation again. We are honored to welcome you back and appreciate you taking the time to share your experience. We are glad to hear that the hotel's location near the GBK area allows you to conveniently enjoy various sporting activities despite your busy schedule. We are delighted that you enjoyed the view from your Unique View Semanggi room, the taste of our food, and the easy access to a variety of restaurants thanks to our direct connection to the fx Sudirman shopping mall. Thank you for your feedback regarding the pool facilities. We appreciate all guest feedback, which we use to continuously improve the quality of our facilities and services. Your comments about the size of the pool and the presence of staff in the pool area will be forwarded to the relevant team for consideration and action to ensure a more comfortable and safe stay for all guests. Thank you again for your trust in choosing to stay with us again. We look forward to welcoming you back to Harris Hotel & Conventions fx Sudirman and providing you with an even better experience next time. See you soon! Sincerely, HARRISly Selvy Kaerani, Guest Relations Officer
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T***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
I originally booked a room with a GBK view, but I was upgraded to an SCBD view. I was so happy. I was so satisfied, the city lights were the best!!!!!
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Accommodation's Reply
16 Jul 2026
Hello! Thank you so much for choosing Harris FX Sudirman Hotel as your accommodation and for sharing your valuable feedback. We are delighted to hear that you were pleased with your room upgrade. We are honored that you enjoyed the beautiful views of the SCBD area and the glittering city lights at night. We are also pleased that our thoughtful touches helped create even more wonderful memories for you. We always strive to provide our guests with the best service and unforgettable experiences, and your positive feedback is a great encouragement to our entire team to continuously improve the quality of our service. Thank you again for choosing Harris FX Sudirman Hotel. We look forward to welcoming you back next time. We promise you an even more satisfying stay next time. Have a great trip! Servi Kaerani, Customer Relations
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Excellent service. The staff was very prompt with check-in, very accommodating when I needed to store my luggage, and very communicative via WhatsApp and phone.
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Accommodation's Reply
10 Jul 2026
Hello, thank you so much for choosing Harris Suites FX Sudirman Jakarta as your accommodation and for taking the time to share your valuable feedback. We are delighted that you were satisfied with the excellent service you received during your stay. Your satisfaction is our top priority, and we greatly appreciate your positive comments regarding our staff's service, including the quick check-in, luggage storage, and prompt responses to your questions via WhatsApp and phone. Your positive feedback is a great encouragement for us to continue developing our friendly, professional, and attentive service for all guests. Thank you again for your trust and for choosing Harris Suites FX Sudirman Jakarta. We will do our best to provide you with an even more satisfying experience on your next stay. Sincerely, Servi Gaelani, Customer Relations Department
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P***n
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
I stayed here because my husband was running a marathon. It was also a great staycation. It's located in the city center, but the hotel has everything downstairs. The staff were all friendly, and I got a room with a best view, number 4316, which had a great view of the city at night. The pool was also great for the little ones. I really enjoyed my stay here.
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Accommodation's Reply
10 Jul 2026
Welcome! Thank you so much for staying at FX Sudirman Harris Suites Jakarta and for sharing your valuable feedback. We are delighted to hear that you and your husband had a wonderful time at our hotel during the marathon. Our hotel is centrally located and directly connected to the FX Sudirman Shopping Mall, providing you with easy access to various amenities during your stay. We are also glad that you enjoyed the friendly service from our staff. Your compliments encourage us to continue striving to provide the best service to all our guests. We are very happy that you enjoyed the beautiful view from room 4316; the night view is very popular among our guests, and we are glad that you and your family had a great time. We are also very grateful that you found the swimming pool suitable for your children to play in. Your satisfaction is our greatest joy. We are honored to have assisted you on your important family trip. Thank you again for your trust and for recommending our hotel. We sincerely hope to welcome you and your family back to FX Sudirman Harris Suites Jakarta for another enjoyable vacation. Thank you very much. Sincerely, Selby Kaelani, Customer Relations Manager
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Yudha A.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Definitely Come Back Here Again, Nice…
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Accommodation's Reply
10 Jul 2026
Dear Mr. Yutha A, Thank you for choosing Harris Suites FX Sudirman Jakarta as your accommodation and thank you for taking the time to share your wonderful experience. We are delighted to know that you enjoyed your stay with us and plan to return to Harris Suites FX Sudirman Jakarta again in the future. Your words, "I will definitely come back," are invaluable to our entire team and inspire us to continue providing the best service. We strive to provide a comfortable stay experience with friendly service, comprehensive amenities, and a convenient location for all guests during their stay in Jakarta. Thank you again for your trust in us. We hope to welcome you back again and provide you with an even more memorable stay on your next visit. Sincerely, HARRISly. Thank you, Selvy Kerani, Customer Service Officer.
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K***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
There were only three elevators, one of which was broken. The receptionist entered the wrong e-money number, resulting in a parking charge of almost Rp 90,000.
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Accommodation's Reply
10 Jul 2026
Welcome! Thank you for choosing Harris Suites FX Sudirman Jakarta and for taking the time to share your valuable feedback. We greatly appreciate your comments and apologize for any inconvenience you may have experienced during your stay. Some elevators are currently under maintenance and are only available in limited quantities. Therefore, there may be longer waiting times, and we ask for your understanding. We are working to complete the maintenance as quickly as possible to ensure all guests can enjoy a comfortable stay. We apologize for the error regarding the credit card information you entered during check-in, which resulted in an incorrect parking fee. We are saddened that this did not meet our hotel's service standards. We have forwarded your feedback to the reception department and will conduct more thorough data verification to prevent this from happening again. Thank you again for your understanding and valuable feedback. Your comments are a vital driving force in our continuous improvement of service quality and hotel facilities. We sincerely hope you will choose to stay at Harris Suites FX Sudirman Jakarta again and have an even more comfortable and memorable experience. Thank you very much! Servy Kerani (Customer Relations)
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DEDI M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Very comfortable and the view is amazing, lots of buildings are lit up at night 😎👍
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Accommodation's Reply
10 Jul 2026
Dear Mr. Dedi, Thank you for choosing Harris Suites FX Sudirman Jakarta as your accommodation and thank you for taking the time to share your wonderful experience. We are delighted to know that you were comfortable during your stay with us. We are honored that you enjoyed the beautiful city view from your room, especially the nighttime atmosphere with the sparkling lights of the buildings in the Sudirman area, one of our guests' most popular tourist destinations. Your positive feedback is an encouragement to our entire team to provide the best service and maintain the quality of facilities so that all guests can enjoy a memorable stay. Thank you again for your trust in Harris Suites FX Sudirman Jakarta. We hope to welcome you back soon and provide you with another memorable, or perhaps even better, stay. Sincerely, HARRISly. Thank you. Selvi Kaerani, Customer Service Officer.
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Ari A. G.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 5 week(s) ago
My second stay in this hotel 😊. Nice hotel and very friendly staff. The room isn't soundproof because we could hear the next room people talking and laughing until late at night. Easy access to restaurants or fast food because it's part of the mall.
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Accommodation's Reply
10 Jul 2026
Dear Mr. Ari A.G. Thank you for choosing HARRIS Suites fX Sudirman Jakarta once again and for taking the time to share your wonderful feedback with us. It is truly a pleasure to welcome you back for your second stay, and we sincerely appreciate your continued trust in our hotel. We are delighted to know that you had another enjoyable experience and that you appreciated our strategic location, with direct access to fX Sudirman Mall. Being connected to the mall certainly makes it convenient for our guests to enjoy a wide selection of restaurants, cafés, and fast-food outlets without having to travel far. We are also grateful for your kind compliments regarding the friendliness of our team. Your recognition is a great encouragement for all of us, as providing genuine hospitality and attentive service is always our top priority. At the same time, we sincerely apologize for the inconvenience you experienced regarding the sound insulation in your room. We understand how important a peaceful and restful environment is, especially after a long day, and we regret that noise from the neighboring room affected your comfort. Please rest assured that your valuable feedback has been shared with our management team for further evaluation as we continuously look for ways to enhance our guests' overall experience. Thank you once again for your thoughtful review and for highlighting both the positive aspects of your stay and the area where we can improve. Constructive feedback like yours is invaluable in helping us provide an even better experience for our guests. We truly look forward to welcoming you back to HARRIS Suites fX Sudirman Jakarta for another comfortable and memorable stay in the near future. HARRISly Yours, Selvi Khaerani Guest Relation Officer
Leo S.
icon-origin-TRAVELOKA
8.7
/10
Reviewed 5 week(s) ago
What I like most are the facilities. It's directly connected to FX Mall, so finding food or anything else is a breeze. The staff is also friendly. There are just a few things I think could be improved: 1. Elevator There's only one elevator that goes to the F5 floor for breakfast, and the other is still under repair. This hotel has 43 floors, so imagine the long wait for this one elevator. When it opened, it was already full. I was at a loss as to how to get to F5. 2. When I first checked in, I was given room 1107. The bathroom smelled terrible. I asked to be moved, and the receptionist very kindly moved me to room 1109, which was much better. 3. This hotel is located on a main road. So even in the middle of the night, the traffic noise was really noticeable in my room. For those who have trouble sleeping due to noise, this could be a problem. 4. The pillows in my room were in need of replacement, as they were already flat. So it's uncomfortable to sleep in... 5. The cleanliness of the water in the swimming pool needs attention. Good luck and hopefully, things will get better in the future.
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Accommodation's Reply
10 Jul 2026
Dear Mr. Leo S, Thank you for choosing Harris Suites FX Sudirman Jakarta as your accommodation and for taking the time to share your detailed experience. We greatly appreciate your feedback, as it helps us improve the quality of our services and facilities. We are pleased to hear that you enjoyed the hotel's convenient location, directly connected to FX Sudirman Mall, making it easy for you to access various services during your stay. We also appreciate your appreciation for the friendliness of all our staff. This recognition motivates our team to continue striving to provide the best service to all our guests. Furthermore, we apologize for any inconvenience you may have experienced regarding the use of the elevator to the breakfast restaurant on floor F5. We understand that the repair work on one of the elevators may have caused longer waiting times, especially during peak hours. We have forwarded your feedback to the relevant team for evaluation so that we can find better solutions during the repair period. We also apologize for the condition of the bathroom in your first room. However, we are pleased to know that the front desk team quickly assisted you in moving to a more comfortable room. We will conduct more thorough room inspections to prevent this from happening again. Thank you for your concern about traffic noise around the hotel. As our location is in the heart of Jakarta's business district, you may occasionally experience some noise from the highway. However, we will continuously evaluate measures to improve the comfort of all our guests during their stay. We have forwarded your feedback regarding the uncomfortable pillows and pool water quality to our housekeeping and engineering teams for immediate action. This is part of our commitment to maintaining the quality of our hotel facilities. Once again, we thank you for choosing to stay with us and for your valuable feedback and comments. We hope to welcome you back to Harris Suites FX Sudirman Jakarta and provide you with an even better experience next time. Sincerely, HARRIS. Thank you. Selvy Kerani, Customer Relations Officer
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A***f
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 6 week(s) ago
A++++++ super recommended hotel
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Accommodation's Reply
01 Jul 2026
Cheers, Thank you very much for choosing HARRIS FX Sudirman and for sharing such an amazing review. We are truly honored by your kind words and delighted to know that you had a wonderful stay with us. Receiving an "A++++++" rating and being described as a "super recommended hotel" is the highest compliment we could ask for. Your positive feedback is a great source of motivation for our entire team, who work passionately every day to provide exceptional service and create memorable experiences for every guest. It was our pleasure to have you as our guest, and we sincerely appreciate your recommendation. We look forward to welcoming you back to HARRIS FX Sudirman on your next visit to Jakarta. We hope to provide you with another outstanding stay that exceeds your expectations once again. HARRISly Yours, Selvi Khaerani Guest Relation Officer
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