How many rooms are available at Empire Hotels & Resorts?

Empire Hotels & Resorts has 21 rooms in total.

Does Empire Hotels & Resorts provide parking?

Yes, Empire Hotels & Resorts provides parking. Please confirm details directly with the hotel.

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Empire Hotels & Resorts

Name: Empire Hotels & Resorts
Address: Lot 174, Pulau Perhentian Besar, Teluk Dalam, Pulau Perhentian Besar, Besut, Terengganu, Malaysia, 22200, Lot 174, Pulau Perhentian Besar, Terengganu, 22200, Malaysia
Rating: 5.6

Others

5.6

/10

Fair

74 reviews

What Guests Say About Their Stay

Nadege

10.0

/ 10

Merveilleux séjour en famille. Pour la seconde fois nous avons résidé dans cet hôtel et que de merveilleux souvenirs. Ils ont une super équipe toujours présent quand nous avons besoin. Les propriétaires sont des personnes au top, d’une extrême gentillesse et toujours à l‘écoute de leur client. Le petit restaurant propose de super repas. Et vous pouvez demander sur place pour la mise en place d’excursion.

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Alexandre

10.0

/ 10

Guesthouse familiale. Acceuil chaleureux, nourriture excellente. Je recommande cet endroit avant tout à celles et ceux qui recherchent un endroit convivial, dans environnement calme et reposant. Ma chambre était simple, mais me convenait pour les quelques jours passés sur place.

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Verified traveler

10.0

/ 10

.friendly staff ..beautiful view and private beach. My opinion u have to upgrade d maintenance because u have a very strategic location. Hope can make the changes because u can attract more customer

In the Area

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Lot 174, Pulau Perhentian Besar, Teluk Dalam, Pulau Perhentian Besar, Besut, Terengganu, Malaysia, 22200

Main Facilities

Restaurant

WiFi

Staying at Empire Hotels & Resorts is a good choice when you are visiting Pulau Perhentian Besar.

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What's around Empire Hotels & Resorts

Lot 174, Pulau Perhentian Besar, Teluk Dalam, Pulau Perhentian Besar, Besut, Terengganu, Malaysia, 22200

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Location

Staying at Empire Hotels & Resorts is a good choice when you are visiting Pulau Perhentian Besar.

About Empire Hotels & Resorts

Savor your favorite dishes with special cuisines from Empire Hotels & Resorts exclusively for you.

Staying at Empire Hotels & Resorts will surely satisfy you with its great hospitality and affordable price.

All facilities in Empire Hotels & Resorts

Others

Public Facilities

Others
Restaurant
Smoke-free area

Hotel Services

Laundry service
Front desk
Tours

Things to Do

Barbecue
Picnic area

Kids and Pets

Supervised childcare

Food and Drinks

Breakfast

Connectivity

Free WiFi

Shuttle Service

Airport transfer (surcharge)

Accommodation Policy & General Information in Empire Hotels & Resorts

Important Note

Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Fee for buffet breakfast: approximately MYR 28 for adults and MYR 14 for children
Fee for in-room wired internet: MYR 25 per night (rates may vary)
Airport shuttle fee: MYR 180 per vehicle (roundtrip)
Airport shuttle fee per child: MYR 90 (roundtrip), (from 3 to 11 years old)
Rollaway bed fee: MYR 50.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

Cash deposit: MYR 50.00 per stay

We have included all charges provided to us by the property.

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

Guests must transfer via boat to the property. Guests must contact the property at least 48 hours before travel, using the contact information on the confirmation received after booking. This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The front desk is open daily from 7:30 AM - 5:30 PM. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours. At check-in, guests must provide a record of full COVID-19 vaccination. Information provided by the property may be translated using automated translation tools.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:

14:00 - 18:00

Check-out:

Before 11:00

Hotel policy is not yet available.

General Information

Popular Facilities	Restaurant, WiFi
Check-In / Check-Out Time	From 14:00 - 18:00 - to 11:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Empire Hotels & Resorts	21
Number of floors in Empire Hotels & Resorts	1
Another facilities in Empire Hotels & Resorts	Others, Smoke-free area, Laundry service, Front desk, Tours

Frequently asked question in Empire Hotels & Resorts

What are available facilities at Empire Hotels & Resorts?

There are top facilites at Empire Hotels & Resorts such as Restaurant, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Empire Hotels & Resorts?

The standard check-in time at Empire Hotels & Resorts is starting from 14:00 - 18:00 while the latest check-out time is at Before 11:00

Does Empire Hotels & Resorts provide breakfast?

Yes, Empire Hotels & Resorts provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Empire Hotels & Resorts?

Empire Hotels & Resorts is a 2.5-star hotel.

How many floors does Empire Hotels & Resorts have?

Empire Hotels & Resorts has 1 floors.

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More Reviews from Other Guests in Empire Hotels & Resorts

Overall Ratings & Reviews Empire Hotels & Resorts

Other sources (74)

5.6

Fair

From 74 reviews

Cleanliness

4.8

Room Comfort

5.4

Service and Facilites

6.4

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Traveler Reviews Empire Hotels & Resorts

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Top reviews

Andrea

Leisure with Partner

2.0

/10

Reviewed 33 week(s) ago

Expedia Group verified review

Avoid this place. We stayed here in July 2025 for 4 days and it was a disaster. Before arrival, no response from the property despite multiple attempts. They also provided wrong info about boat schedules from Kuala Besut (boats actually leave every 40 min). Day 1: The place looked abandoned,unfinished buildings, scaffolding, and garbage everywhere. No reception,just a guy at the bar watching loud videos on his phone. He didn’t speak English, so we used the translator. He refused early check-in, probably to sell us a drink during the wait. The sea view room was dirty: stained sheets, hair and dirt in the bathroom, sewer smell, a broken mirror, and no hot water. Complaining didn’t help. Day 2: The day after, we asked if the problem had been fixed. He told us he hadn’t been able to fix it and that a part needed to be ordered, which would arrive the following day. We asked for a different room, but that wasn’t possible. Other guests also stood waiting at “reception” for hours with no help. Day 3: A manager finally showed up and spoke English, but instead of fixing anything, he offered us snacks and a cocktail. He then said it was a public holiday and repairs would be done the next day. We were promised a room change if the issue persisted. Too late, we had only one day left and were showering using the bidet shower. Day 4: Shower was finally fixed. In short: Structure is falling apart, staff is incompetent, and hygiene is unacceptable. Save your holiday, book elsewhere.

Raul

Leisure with Partner

2.0

/10

Reviewed 63 week(s) ago

Expedia Group verified review

Dirty hotel, the matress was very old and the room was very dirty. Seems that wasn't cleaned before the arrival. It's sad because it has the best spot on the beach. If the hotel changes and take care of the costumers it will be top but sadly, not now

Alexandre

Leisure

10.0

/10

Reviewed 146 week(s) ago

Loved the location and the beach. Very disappointed with level of cleanliness. Some of the rooms we had (had 4 in total) had no toilet paper another had no rubbish bin in and was scattered wity rubbish on bathroom floor under the sink. Another had no towels.

Radek

8.0

/10

Reviewed 343 week(s) ago

Hotels.com verified review

Nice location at the end of the beach. One of the best sites there. This part of beach is without boat traffic and with basic snorkeling possibilities. Rooms/cottages are well maintained, clean, most of them really large. Everything works (a/c, fan, hot water). Unfortunately the "garden" area is quite full of mess. Some better care would help. It doesn't look like 'luxurious resort' but it is not as bad choice as some reviews say.

Verified traveler

Leisure

8.0

/10

Reviewed 344 week(s) ago

Expedia Group verified review

Location good.. Need to inprove on the food and toilet cleanness

Verified traveler

Leisure with Children

6.0

/10

Reviewed 346 week(s) ago

Expedia Group verified review

berkenaan dengan bbq set, makanan sejuk, nasi keras, bbq set sepatutnya at least panas, tapi semua sejuk, keras. one more i order bbq untuk 5dewasa 2kanak2, yang sampai hanya untuk 5 dewasa sahaja. pihak hotel tak nak refund my money back and replace balik untuk masak tapi i denied. and i setuju replace untuk breakfast keesokkkanya. esoknya, person incharge sakit, yang replacement tak tahu menahu pasal replacement untuk breakfast and keep waiting for response. bad service

Verified traveler

8.0

/10

Reviewed 347 week(s) ago

Hotels.com verified review

nice people.

Verified traveler

Leisure

8.0

/10

Reviewed 366 week(s) ago

Expedia Group verified review

This property is in a prime location on a quiet beach on Besar Island. The staff are friendly. I stayed in a dorm which is very basic. Has AC and fan, towel was provided. The shower and toilets are outdoors so there will be bugs, naturally. There are frogs in the toilet stalls so be aware if you are afraid of frogs. No hot water but not really needed in that weather. It was very peaceful there as there weren’t too many guests. It’s the lowest rate I could find, which provided the basics needed during my stay at Perhentian Island.

Verified traveler

10.0

/10

Reviewed 377 week(s) ago

Expedia Group verified review

Nice place. Specially thd manger, Steve was very friendly and attentive.

Suriya

10.0

/10

Reviewed 394 week(s) ago

Bad management, no facilities. People are not polite, they don’t have anything there. It’s a complete fake place. I was the only person who was staying there with my family! Management charged 10 ringgit every day as a tax! Expedia didn’t mention about that. I moved to the new place- they didn’t ask for this tax. This place seriously considers how to treat the traveller and how to manage the people and their convenience. I paid quite a bit of money:) ~650 AUD for 8 nights!!! I didn’t get any refunds. Expedia is saying - eco Marine is not refunding the money. Eco marine is saying Expedia is taking all the money. You guys stop blaming each other. It’s a trap to stay this place through Expedia. Expedia shouldn’t recommend to stay anyone there. Even they put a 4/5 recommendation through Expedia in front of their reception! I didn't want to ruin my holidays...so I decided to move somewhere else. Book at Florabay, Semudra...they are nice and cheap. Good friendly staff. Eat at Ocean beach boyz...

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.