Staying at Empire Hotels & Resorts is a good choice when you are visiting Pulau Perhentian Besar.
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Empire Hotels & Resorts
Hostels
5.4
/10
Fair
91 reviews
What Guests Say About Their Stay
Nadege
10.0
/ 10
Merveilleux séjour en famille. Pour la seconde fois nous avons résidé dans cet hôtel et que de merveilleux souvenirs. Ils ont une super équipe toujours présent quand nous avons besoin. Les propriétaires sont des personnes au top, d’une extrême gentillesse et toujours à l‘écoute de leur client. Le petit restaurant propose de super repas. Et vous pouvez demander sur place pour la mise en place d’excursion.
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Alexandre
10.0
/ 10
Guesthouse familiale. Acceuil chaleureux, nourriture excellente.
Je recommande cet endroit avant tout à celles et ceux qui recherchent un endroit convivial, dans environnement calme et reposant.
Ma chambre était simple, mais me convenait pour les quelques jours passés sur place.
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Verified traveler
10.0
/ 10
.friendly staff ..beautiful view and private beach.
My opinion u have to upgrade d maintenance because u have a very strategic location. Hope can make the changes because u can attract more customer
In the Area
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Lot 174, Pulau Perhentian Besar, Teluk Dalam, Pulau Perhentian Besar, Besut, Terengganu, Malaysia, 22200
Main Facilities
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WiFi
Available Room Types in Empire Hotels & Resorts
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What's around Empire Hotels & Resorts
Lot 174, Pulau Perhentian Besar, Teluk Dalam, Pulau Perhentian Besar, Besut, Terengganu, Malaysia, 22200
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Discover More About Empire Hotels & Resorts
Empire Hotels & Resorts offers a distinguished and comfortable stay in the heart of Terengganu, Malaysia. Whether you're visiting for business or leisure, Empire Hotels & Resorts provides a welcoming atmosphere and excellent amenities to ensure a memorable experience. Room rates at Empire Hotels & Resorts start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!
Empire Hotels & Resorts Location
Empire Hotels & Resorts is conveniently situated in Kuala Terengganu, the state capital of Terengganu. Located at Lot 174, Pulau Perhentian Besar, Teluk Dalam, Pulau Perhentian Besar, Besut, Terengganu, Malaysia, 22200, the hotel is approximately a 20-minute drive from Sultan Mahmud Airport, making it easily accessible for travelers. It is also a short drive from the city center, offering a perfect balance between tranquility and proximity to urban conveniences. The atmosphere surrounding Empire Hotels & Resorts is one of serene elegance, providing a peaceful retreat while still being close enough to explore the vibrant local culture and attractions.Empire Hotels & Resorts Facilities & Services
Facilities for guests at Empire Hotels & Resorts are designed to cater to every need, ensuring a comfortable and enjoyable stay.- Complimentary Wi-Fi access throughout the hotel.
- A refreshing outdoor swimming pool, open daily from 7:00 AM to 7:00 PM.
- A well-equipped fitness center, available for guests from 6:00 AM to 10:00 PM.
- A relaxing spa and wellness center offering various treatments (additional charges apply, prices start from PHP 1,500).
- A dedicated children's play area, ensuring fun for younger guests.
- On-site parking is available free of charge for all guests.
- A business center with meeting rooms and printing facilities.
- 24-hour front desk service for your convenience.
- Laundry and dry-cleaning services (additional charges apply).
Empire Hotels & Resorts Room Types
Discover a range of accommodations designed for comfort and style with the diverse room types of Empire Hotels & Resorts.Deluxe Room:
Available with either a City View or Garden View. Non-smoking rooms are standard.Executive Room:
Offering enhanced amenities and a choice of City View or Ocean View. Some rooms feature a bathtub.Suite:
Spacious and elegantly appointed, these rooms provide premium comfort and often include a separate living area. Available with Ocean View. Bathtub included in most suites.Family Room:
Ideal for families, these rooms offer ample space and can accommodate multiple guests. Available with Garden View.
Empire Hotels & Resorts Dining & Restaurants
Savor a culinary journey at Empire Hotels & Resorts with its array of dining options.The Grand Cafe:
The hotel's main restaurant, offering a delightful breakfast buffet from 6:30 AM to 10:00 AM, with an estimated price per person of PHP 600. Lunch and dinner feature a selection of local and international dishes.The Sunset Lounge:
A perfect spot to unwind with a cocktail and light snacks. Open from 4:00 PM to 11:00 PM.In-Room Dining:
Available 24 hours a day for your convenience, offering a full menu of delicious options.
Empire Hotels & Resorts Nearby Attractions and Activities
Explore the rich culture and natural beauty of Terengganu with these nearby attractions.Terengganu State Museum:
Discover the history and heritage of the state.Crystal Mosque (Masjid Kristal):
An architectural marvel located on an island.Redang Island:
Famous for its pristine beaches and vibrant coral reefs, ideal for snorkeling and diving.Tengku Tengah Zaharah Mosque:
Known as the "Floating Mosque," offering stunning views.Central Market (Pasar Payang):
Experience local life and shop for traditional crafts and souvenirs.
How to Get to Empire Hotels & Resorts from the Airport
Getting to Empire Hotels & Resorts is straightforward, with several convenient options available. The airport transfer service of Empire Hotels & Resorts can be arranged for a seamless arrival.Hotel Private Transfer:
The hotel offers a private airport transfer service for a comfortable and direct journey. The estimated cost is PHP 800 to PHP 1,200, depending on the vehicle type.Taxi:
Metered taxis are readily available at Sultan Mahmud Airport. The journey to Empire Hotels & Resorts typically costs between PHP 400 and PHP 600.Ride-hailing Service:
You can also book a ride through a ride-hailing service from the airport. The fare is comparable to a metered taxi.
Summary of Why You Should Choose to Stay at Empire Hotels & Resorts
Empire Hotels & Resorts stands out as an excellent choice for your Terengganu getaway due to its prime location, comprehensive facilities, and commitment to guest satisfaction.Prime Location:
Conveniently situated with easy access to key attractions and amenities.Excellent Facilities:
From a swimming pool and fitness center to a spa and children's play area, there's something for everyone.Comfortable Rooms:
A variety of well-appointed room types ensure a restful stay.Dining Options:
Enjoy delicious meals and refreshing drinks at the on-site restaurants and lounge.Exceptional Service:
The friendly and professional staff are dedicated to making your stay pleasant.
All facilities in Empire Hotels & Resorts
Entertainment Facility
Common Space
Exterior
Others
Restaurant
Things to Do
- Barbecue
- Picnic area
Food and Drinks
- Breakfast
Connectivity
- Free WiFi
Public Facilities
- Smoke-free area
Hotel Services
- Laundry service
Accommodation Policy & General Information in Empire Hotels & Resorts
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.
Check-in/Check-out Time
Check-in:
14:00 - 18:00
Check-out:
Before 11:00
General Check-in Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and debit cards
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Cashless transactions are available
- Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Pets
Service Animals Not Allowed
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General Information
Popular Facilities | WiFi |
Check-In / Check-Out Time | From 14:00 - 18:00 - to 11:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Empire Hotels & Resorts | 21 |
Number of floors in Empire Hotels & Resorts | 1 |
Another facilities in Empire Hotels & Resorts | Barbecue, Picnic area, Breakfast, Free WiFi, Smoke-free area |
Frequently asked question in Empire Hotels & Resorts
What are available facilities at Empire Hotels & Resorts?
There are top facilites at Empire Hotels & Resorts such as WiFi. (some may require extra charges)
What is normal check-in & check-out time at Empire Hotels & Resorts?
The standard check-in time at Empire Hotels & Resorts is starting from 14:00 - 18:00 while the latest check-out time is at Before 11:00
Does Empire Hotels & Resorts provide breakfast?
Yes, Empire Hotels & Resorts provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Empire Hotels & Resorts?
Empire Hotels & Resorts is a 2.5-star hotel.
How many floors does Empire Hotels & Resorts have?
Empire Hotels & Resorts has 1 floors.
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More Reviews from Other Guests in Empire Hotels & Resorts
Overall Ratings & Reviews Empire Hotels & Resorts
Other sources (91)
5.4
Fair
From 91 reviews
Cleanliness
4.6
Room Comfort
5.4
Service and Facilites
6.0
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Traveler Reviews Empire Hotels & Resorts
Number of reviews per page
20
40
Top reviews
Andrea
Leisure with Partner
2.0
/10
Reviewed 47 week(s) ago
Expedia Group verified review
Avoid this place. We stayed here in July 2025 for 4 days and it was a disaster.
Before arrival, no response from the property despite multiple attempts. They also provided wrong info about boat schedules from Kuala Besut (boats actually leave every 40 min).
Day 1:
The place looked abandoned,unfinished buildings, scaffolding, and garbage everywhere. No reception,just a guy at the bar watching loud videos on his phone. He didn’t speak English, so we used the translator. He refused early check-in, probably to sell us a drink during the wait.
The sea view room was dirty: stained sheets, hair and dirt in the bathroom, sewer smell, a broken mirror, and no hot water. Complaining didn’t help.
Day 2:
The day after, we asked if the problem had been fixed. He told us he hadn’t been able to fix it and that a part needed to be ordered, which would arrive the following day.
We asked for a different room, but that wasn’t possible. Other guests also stood waiting at “reception” for hours with no help.
Day 3:
A manager finally showed up and spoke English, but instead of fixing anything, he offered us snacks and a cocktail. He then said it was a public holiday and repairs would be done the next day. We were promised a room change if the issue persisted. Too late, we had only one day left and were showering using the bidet shower.
Day 4:
Shower was finally fixed.
In short:
Structure is falling apart, staff is incompetent, and hygiene is unacceptable. Save your holiday, book elsewhere.
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Raul
Leisure with Partner
2.0
/10
Reviewed 78 week(s) ago
Expedia Group verified review
Dirty hotel, the matress was very old and the room was very dirty. Seems that wasn't cleaned before the arrival. It's sad because it has the best spot on the beach. If the hotel changes and take care of the costumers it will be top but sadly, not now
Alexandre
Leisure
10.0
/10
Reviewed 160 week(s) ago
Expedia Group verified review
Guesthouse familiale. Acceuil chaleureux, nourriture excellente.
Je recommande cet endroit avant tout à celles et ceux qui recherchent un endroit convivial, dans environnement calme et reposant.
Ma chambre était simple, mais me convenait pour les quelques jours passés sur place.
Rodolfo
Leisure with Partner
2.0
/10
Reviewed 203 week(s) ago
Expedia Group verified review
It had a lot of bad reviews in here but I thought it could not be so bad, but unfortunately it was.
The bathroom conditions were horrible and there were many insects such as spiders in the room.
The whole property seems to not have been taken care for years.
Also when you get to the place the real name of the hotel is Empire which sounds a bit suspicious to have a different name from the listing here.
I certainly would recommend any other place in the island.
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mohd khairul azmi
Friends and Family Family
8.0
/10
Reviewed 302 week(s) ago
Hotels.com verified review
overall is a nice stay.
Verified traveler
Friends and Family with Friends
2.0
/10
Reviewed 339 week(s) ago
Hotels.com verified review
Never again book, waste money . terrible !!!
Verified traveler
Leisure with Friends
6.0
/10
Reviewed 358 week(s) ago
Expedia Group verified review
Loved the location and the beach.
Very disappointed with level of cleanliness.
Some of the rooms we had (had 4 in total) had no toilet paper another had no rubbish bin in and was scattered wity rubbish on bathroom floor under the sink. Another had no towels.
Radek
Family
8.0
/10
Reviewed 358 week(s) ago
Hotels.com verified review
Nice location at the end of the beach. One of the best sites there. This part of beach is without boat traffic and with basic snorkeling possibilities. Rooms/cottages are well maintained, clean, most of them really large. Everything works (a/c, fan, hot water). Unfortunately the "garden" area is quite full of mess. Some better care would help. It doesn't look like 'luxurious resort' but it is not as bad choice as some reviews say.
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Verified traveler
Leisure
8.0
/10
Reviewed 358 week(s) ago
Expedia Group verified review
Location good..
Need to inprove on the food and toilet cleanness
Verified traveler
Leisure with Children
6.0
/10
Reviewed 361 week(s) ago
Expedia Group verified review
berkenaan dengan bbq set, makanan sejuk, nasi keras, bbq set sepatutnya at least panas, tapi semua sejuk, keras. one more i order bbq untuk 5dewasa 2kanak2, yang sampai hanya untuk 5 dewasa sahaja. pihak hotel tak nak refund my money back and replace balik untuk masak tapi i denied. and i setuju replace untuk breakfast keesokkkanya. esoknya, person incharge sakit, yang replacement tak tahu menahu pasal replacement untuk breakfast and keep waiting for response. bad service
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Verified traveler
8.0
/10
Reviewed 361 week(s) ago
Hotels.com verified review
nice people.
Verified traveler
Leisure
8.0
/10
Reviewed 380 week(s) ago
Expedia Group verified review
This property is in a prime location on a quiet beach on Besar Island. The staff are friendly. I stayed in a dorm which is very basic. Has AC and fan, towel was provided. The shower and toilets are outdoors so there will be bugs, naturally. There are frogs in the toilet stalls so be aware if you are afraid of frogs. No hot water but not really needed in that weather. It was very peaceful there as there weren’t too many guests. It’s the lowest rate I could find, which provided the basics needed during my stay at Perhentian Island.
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Verified traveler
10.0
/10
Reviewed 392 week(s) ago
Expedia Group verified review
Nice place. Specially thd manger, Steve was very friendly and attentive.
Verified traveler
10.0
/10
Reviewed 411 week(s) ago
Expedia Group verified review
.friendly staff ..beautiful view and private beach.
My opinion u have to upgrade d maintenance because u have a very strategic location. Hope can make the changes because u can attract more customer
Verified traveler
8.0
/10
Reviewed 412 week(s) ago
Expedia Group verified review
The surrounding area was a total mess. The room is ok. The staffs are nice. Cant complain much as it is the cheapest place in the area.
Elizabeth
with Partner
8.0
/10
Reviewed 412 week(s) ago
Hotels.com verified review
Not as clean as we’d have liked and definitely in need of an update, but amazing staff and location. Ok for a night or two
Beatrice
8.0
/10
Reviewed 419 week(s) ago
Expedia Group verified review
Friendly and helpful staff. Affordable comfy stay.
Verified traveler
2.0
/10
Reviewed 419 week(s) ago
Expedia Group verified review
I had read the bad reviews, but I consider myself a seasoned traveller SEAsia-wise, and a backpacker with pretty low standards. This place still managed to shock me. There is just no excuse for the moldy mattresses in the dorms, the years-old dust collecting around the walls. It's just plain dirty. Maybe the non-dorm rooms are nicer?? The owners were very nice, but I don't understand how they can let their rooms get so filthy. Sorry. If you're a backpacker, watch out here.
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Verified traveler
4.0
/10
Reviewed 421 week(s) ago
Expedia Group verified review
Bad management, no facilities.
People are not polite, they don’t have anything there. It’s a complete fake place.
I was the only person who was staying there with my family!
Management charged 10 ringgit every day as a tax! Expedia didn’t mention about that.
I moved to the new place- they didn’t ask for this tax.
This place seriously considers how to treat the traveller and how to manage the people and their convenience. I paid quite a bit of money:) ~650 AUD for 8 nights!!!
I didn’t get any refunds. Expedia is saying - eco Marine is not refunding the money. Eco marine is saying Expedia is taking all the money. You guys stop blaming each other.
It’s a trap to stay this place through Expedia.
Expedia shouldn’t recommend to stay anyone there. Even they put a 4/5 recommendation through Expedia in front of their reception!
I didn't want to ruin my holidays...so I decided to move somewhere else.
Book at Florabay, Semudra...they are nice and cheap. Good friendly staff. Eat at Ocean beach boyz...
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Verified traveler
8.0
/10
Reviewed 451 week(s) ago
Expedia Group verified review
We had great experience in Eco Marine the staff and owners were excellent they treated us like VIPs, we recommend this place for budget travelers who want to experience what’s living on an island means.
Number of reviews per page
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40
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