8.6
/10
Very Good
3,172 reviews

What Guests Say About Their Stay

Distance To City Center (89)
Staff Friendliness (88)
Room Space (87)
Bedroom (81)
E***a
9.7
/ 10
Last November, first time staying at Melia Kuala Lumpur Imbi for 4 nights. The location is very strategic. The hotel is located opposite Berjaya Times Square; it's only about 8 minutes' walk to Pavilion. The room was very nice and clean, with a nice view from my room. Special thanks to duty FO Supervisor Mr. Shan for upgrading my room to the best view and providing a special bed for my kid. I highly recommend this Melia Hotel and will come back again.
p***a
9.4
/ 10
I had a wonderful stay at Hotel Melia Kuala Lumpur. The room was very spacious, incredibly clean, and beautifully designed, I really loved the interior. The staff were extremely friendly, especially Khanh, who was very helpful during my check-in and made the experience even better. The location is also excellent, convenient, central, and perfect for getting around. Overall, a very comfortable and enjoyable stay. Highly recommended!
I***m
10.0
/ 10
Excellent Stay in the Heart of Kuala Lumpur! Meliá KL exceeded my expectations—perfect location right across from Berjaya Times Square and just steps away from Bukit Bintang and Imbi Monorail Station. The room was clean, spacious, and comfortable, with a great city view. The staff were very friendly and attentive, making the stay even more pleasant. Breakfast had a wide selection of local and international dishes, all delicious. Truly a great choice for both leisure and business travelers—I’ll definitely stay here again!
A***i
10.0
/ 10
A very nice hotel to stay at! I booked The Level room, and the benefits provided by the hotel were amazing. I’ll definitely stay here again in the future.
D***n
9.7
/ 10
Great value for money with great service and locations close to shopping center and great restaurants.
In the Area
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16, Jalan Imbi, Bukit Bintang, Kuala Lumpur, Malaysia, 55100

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Staying at Melia Kuala Lumpur is a good choice when you are visiting Bukit Bintang. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Melia Kuala Lumpur

16, Jalan Imbi, Bukit Bintang, Kuala Lumpur, Malaysia, 55100
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Lobby Melia Kuala Lumpur
Lobby 2 Melia Kuala Lumpur

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Location


Staying at Melia Kuala Lumpur is a good choice when you are visiting Bukit Bintang.

About Melia Kuala Lumpur

This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at Melia Kuala Lumpur.

Melia Kuala Lumpur is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

Are you a shopaholic? Staying at Melia Kuala Lumpur will surely spoil you for numerous shopping centers nearby.

From business event to corporate gathering, Melia Kuala Lumpur provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at Melia Kuala Lumpur, a wonderful accommodation for your family holiday.

While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, Melia Kuala Lumpur is suitable for you who value privacy during your stay.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Melia Kuala Lumpur exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Melia Kuala Lumpur is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Melia Kuala Lumpur.

All facilities in Melia Kuala Lumpur

Bar, Cafe and Lounge Melia Kuala Lumpur
Bar, Cafe and Lounge
Swimming Pool Melia Kuala Lumpur
Swimming Pool
Fitness Center Melia Kuala Lumpur
Fitness Center
Lobby Melia Kuala Lumpur
Lobby
Exterior Melia Kuala Lumpur
Exterior

Food and Drinks

  • Restaurant with AC
  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Breakfast and dinner
  • Breakfast and lunch
  • Buffet breakfast
  • Breakfast (surcharge)
  • Brunch
  • Buffet dinner
  • Buffet lunch
  • Continental breakfast
  • Dining area
  • Early bird breakfast
  • Hot breakfast
  • Poolside bar
  • Set menu dinner
  • Set menu lunch
  • Snacks
  • Dietary menu
  • Vegetarian meal

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Family room
  • Heater
  • Non-smoking room
  • Swimming pool
  • Smoking area
  • Smoke-free

Hotel Services

  • Bellhop
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Tours

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Shower
  • TV

Business Facilities

  • Business facilities
  • Conference room
  • Meeting facilities
  • Photocopier
  • Projector

Accessibilty

  • Accessible bathroom
  • Accessible parking
  • Wheelchair accessible

Transportation

  • Parking with surcharge
  • Valet parking (surcharge)

Things to Do

  • Fitness center
  • Outdoor pool

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Melia Kuala Lumpur

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

General Check-in Instructions

For all reservations, the Hotel requires a deposit of RM100 per room per night for incidental charges upon check-in. Deposit may be placed in cash or on a credit card during check-in process. For deposit using credit card a pre-authorisation will require during check in process
All bedding preference and special requests are subject to availability upon arrival.
We are excited to announce that Melia Kuala Lumpur implemented a smoke-free policy throughout the hotel starting January 1, 2024. As a result, we will not have any smoking rooms available. A smoking penalty of RM1000 will be applied for smoking in rooms or other non-designated areas. Smoking is allowed only in the designated smoking area, which at the podium smoking area." We can’t wait to welcome you to Melia Kuala Lumpur! If you need any further assistance, please feel free to reach out to us.

Deposit

Deposit MYR 100.00 is required upon check-in. The accommodation accepts cash, debit or credit card.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Melia Kuala Lumpur
288
Number of floors in Melia Kuala Lumpur
17
Another facilities in Melia Kuala Lumpur
Restaurant with AC, A la carte dinner, A la carte lunch, Bar, Breakfast

Frequently asked question in Melia Kuala Lumpur

What are available facilities at Melia Kuala Lumpur?
There are top facilites at Melia Kuala Lumpur such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Melia Kuala Lumpur?
The standard check-in time at Melia Kuala Lumpur is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Melia Kuala Lumpur provide breakfast?
Yes, Melia Kuala Lumpur provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Melia Kuala Lumpur?
Melia Kuala Lumpur is a 4.0-star hotel.
How many floors does Melia Kuala Lumpur have?
Melia Kuala Lumpur has 17 floors.
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More Reviews from Other Guests in Melia Kuala Lumpur

Overall Ratings & Reviews Melia Kuala Lumpur

Traveloka (2,173)
Other sources (999)
8.7
Very Good
From 2,173 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

8.9

Meal

8.5

Location

9.1

Service and Facilites

8.7

People often mention about Melia Kuala Lumpur
All
Staff Friendliness (81)
Distance to City Center (79)
Room Space (76)
Bedroom (69)
Surroundings (68)
Ambiance (66)
Accessibility (65)
Bathroom (62)
Hotel Area (55)
Wifi (46)
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Traveler Reviews Melia Kuala Lumpur

Number of reviews per page
20
40
Customer reviews
B***g
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 day(s) ago
The hotel staff are friendly, the rooms are spacious and clean, entering the hotel lobby is also fragrant, but unfortunately the elevator takes a long time to go down and is small.
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Accommodation's Reply
30 Jan 2026
Dear Valued Guest, This is a message from Melia Hotel Kuala Lumpur. We would like to express our deepest gratitude for your high rating and for sharing your feedback. We are delighted to hear that you were impressed with the friendliness of our staff, the spacious and clean rooms, and the pleasant scent in our hotel lobby. At the same time, we apologize for the inconvenience caused by the waiting times and the size of the elevators. Please note that we are currently undertaking elevator upgrades to improve efficiency, comfort, and the overall guest experience. We greatly appreciate your understanding and valuable feedback. We look forward to welcoming you back soon for an even better stay. Sincerely, The Management Team, Melia Hotel Kuala Lumpur.
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
Good vibes, good staff, best services. Loved to stay there again someday.
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Accommodation's Reply
22 Jan 2026
Dear Guest, Thank you very much for sharing your feedback and for your kind words. We are delighted to hear that you enjoyed your stay, the service from our team, and the overall vibes at Meliá Kuala Lumpur. We truly appreciate your support and look forward to welcoming you back for another memorable stay in the future. Warm regards, Meliá Kuala Lumpur Team
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
We had a wonderful family stay at Meliá Kuala Lumpur, and it truly exceeded our expectations. From the moment we arrived, the staff were friendly, welcoming, and very accommodating — especially with children, which made a big difference for us as parents. The location is super convenient, right in the city center with easy access to shopping, food, and public transport. Despite being so central, the hotel felt comfortable and relaxing after a long day out exploring Kuala Lumpur. Our room was clean, spacious, and well laid out for a family stay. The beds were comfortable, and housekeeping did a great job keeping everything fresh and tidy. Breakfast was another highlight — plenty of variety, kid-friendly options, and something for everyone in the family. What we appreciated most was how family-oriented the experience felt. The staff were patient, attentive, and genuinely kind, making our child feel welcome rather than “in the way,” which is something parents will truly appreciate. Overall, Meliá Kuala Lumpur is a great choice for families looking for comfort, convenience, and warm hospitality. We would happily stay here again on our next trip to KL! Highly recommended for families ✨👨‍👩‍👧‍👦
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Accommodation's Reply
22 Jan 2026
Dear Guest, Thank you very much for taking the time to share such a detailed and wonderful review. We are delighted to hear that your family stay at Meliá Kuala Lumpur exceeded your expectations and that our team was able to make your children feel welcome and comfortable. It is wonderful to know that you enjoyed our central location, spacious and clean rooms, and the variety offered at breakfast. Your kind words about our staff and family-oriented service are truly motivating for the entire team. We are thrilled that Meliá Kuala Lumpur is your preferred choice for family stays in Kuala Lumpur, and we very much look forward to welcoming you and your family back on your next visit. Warm regards, Meliá Kuala Lumpur Team
S***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.1
/10
Reviewed 2 week(s) ago
There was no bellboy. We had to carry our own luggage. Maybe it was because of the end-of-year holidays? What was quite disturbing was the fishy smell from the floor on the last day of our stay. We arrived late at night and couldn't call the cleaning service. The next day, when we checked out, we complained to the receptionist. There was no apology. The answer was, "Do you know the cleaning service?"
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Accommodation's Reply
22 Jan 2026
Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience you experienced, particularly regarding the lack of a porter, the fishy smell in your room, and the way your complaints were handled during checkout. We understand that these issues can impact your comfort and impression of our hotel. Please be assured that your feedback has been forwarded to our housekeeping and front desk teams to ensure that such situations are handled more effectively in the future. We greatly appreciate your comments, as they help us improve the guest experience, and we look forward to welcoming you back to Melia Kuala Lumpur for an even more comfortable stay. Sincerely, The Melia Kuala Lumpur Team.
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Herry F.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
A memorable vacation with the family, the right choice to stay at Melia Kuala Lumpur. Thank you
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Accommodation's Reply
14 Jan 2026
Dear Herry F., Warm greetings from Meliá Kuala Lumpur. Thank you for sharing your wonderful feedback. We are thrilled to hear that you and your family had a memorable vacation and that Meliá Kuala Lumpur was the right choice for your stay. We look forward to welcoming you and your family back for another enjoyable experience. Kind regards, Melia Kuala Lumpur Management Team
A***d
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Good service and price - thanks for having us!
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Accommodation's Reply
14 Jan 2026
Dear Guest, Warm greetings from Meliá Kuala Lumpur. Thank you for your kind feedback. We are delighted to hear that you enjoyed our service and found value during your stay. Your appreciation motivates our team to continue delivering memorable experiences. We look forward to welcoming you back soon! Kind regards, Melia Kuala Lumpur Management Team
Gerryedy S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
The hotel staff is very friendly, access to the shopping center is very close.. Very impressive.
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1 people find it helpful
Accommodation's Reply
08 Jan 2026
Dear Gerryedy, Thank you very much for your kind review and excellent rating. We are delighted to hear that you found our staff very friendly and appreciated the convenient access to nearby shopping centers. It is wonderful to know that your stay left such a positive impression. We truly value your feedback and look forward to welcoming you back to Meliá Kuala Lumpur for another memorable experience. Warm regards, Management Team Meliá Kuala Lumpur
D***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Stayed during a weekend and loud music was blasted in the area, definitely not for the rest seekers. Breakfast was great!
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Accommodation's Reply
14 Jan 2026
Dear Guest, Warm greetings from Meliá Kuala Lumpur. Thank you for sharing your feedback. We are glad to hear that you enjoyed our breakfast. We sincerely apologize for the disturbance caused by loud music during your stay. Your comfort is very important to us, and we will take note of your comments to ensure a more peaceful environment for our guests in the future. We hope to welcome you back for a more relaxing experience on your next visit. Kind regards, Melia Kuala Lumpur Management Team
Ervina M.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The room is clean and comfortable, close to the shopping center. The monorail is directly in front of the hotel. The pavilion is not far. KLCC Park is only a 5-minute Grab ride away. There are many viral TikTok spots near the hotel that can be reached on foot.
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Accommodation's Reply
08 Jan 2026
Dear Ervina, Thank you very much for your wonderful review and perfect rating. We are delighted to hear that you enjoyed the cleanliness and comfort of your room, as well as our convenient location near the monorail, shopping centers, and KLCC Park. It is also great to know that you were able to explore the nearby attractions and viral spots easily — we are thrilled that your stay was enjoyable and convenient. We look forward to welcoming you back to Meliá Kuala Lumpur for another memorable stay. Warm regards, Management Team Meliá Kuala Lumpur
J***s
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Very close to Imbi monorail station, in front of Berjaya Times Square, close to Jalan Alor and Pavilion and many more shopping area 🙏
1 people find it helpful
Accommodation's Reply
30 Dec 2025
Dear Guest, Thank you very much for your kind review and for giving us an 8.5 rating. We are delighted to hear that you enjoyed our convenient location near Imbi Monorail Station, Berjaya Times Square, Jalan Alor, Pavilion, and other shopping areas. We appreciate your feedback and look forward to welcoming you back to Meliá Kuala Lumpur for another enjoyable stay. Warm regards, Meliá Kuala Lumpur Team
T***G
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
Fast service, distance to BB center is very close
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Accommodation's Reply
30 Dec 2025
Dear Guest, Thank you very much for your kind review and for giving us a 9.4 rating. We are delighted to hear that you enjoyed our quick service and convenient location close to the city center. We truly appreciate your feedback and look forward to welcoming you back to Meliá Kuala Lumpur for another enjoyable stay. Warm regards, Meliá Kuala Lumpur Team
Verified Traveler
icon-origin-TRAVELOKA
6.4
/10
Reviewed 6 week(s) ago
Very Slow Elevator Access...
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Accommodation's Reply
30 Dec 2025
Dear Guest, Thank you for taking the time to share your feedback regarding your stay at Meliá Kuala Lumpur. We sincerely apologize for the inconvenience caused by the slow lift access during your visit. Please be assured that your comments have been shared with the relevant teams for review and improvement. We hope to have the opportunity to welcome you back in the future and provide a seamless experience. Warm regards, Meliá Kuala Lumpur Team
F***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
Very nice hotel. Near public transport and very comfortable.
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Accommodation's Reply
16 Dec 2025
Dear Valued Guest, Thank you for sharing your lovely review following your stay with us from 22 to 23 November 2025. We are delighted to know that you found our hotel very nice, comfortable, and conveniently located near public transport. Your kind feedback is truly appreciated and serves as great encouragement to our team. Thank you once again for choosing Meliá Kuala Lumpur. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.
Jonathan L. E. W.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
Stayed here recently and was very impressed with the service. Ms. Khanh at the front desk was exceptionally welcoming and professional. She processed my check-in quickly and kindly upgraded my room at no additional charge. Her warm attitude and attention to detail made the whole experience much better. Thank you, Ms. Khanh, for the wonderful service! I will definitely choose this hotel again when I have the opportunity to return.
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1 people find it helpful
Accommodation's Reply
16 Dec 2025
Dear Jonathan L. E. W., Thank you very much for sharing your wonderful review following your stay with us from 10 to 11 December 2025. We are truly delighted to know that you were impressed with our service and that Ms. Khanh at the front desk made such a positive impact on your experience. Your kind recognition of her professionalism, efficiency, and warm hospitality will certainly be shared with her and the team, as it serves as great motivation for all of us. It is always our pleasure to exceed our guests’ expectations, and we are honored to know that you would choose to stay with us again. We very much look forward to welcoming you back to Meliá Kuala Lumpur in the near future.
E***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
Last November, first time staying at Melia Kuala Lumpur Imbi for 4 nights. The location is very strategic. The hotel is located opposite Berjaya Times Square; it's only about 8 minutes' walk to Pavilion. The room was very nice and clean, with a nice view from my room. Special thanks to duty FO Supervisor Mr. Shan for upgrading my room to the best view and providing a special bed for my kid. I highly recommend this Melia Hotel and will come back again.
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1 people find it helpful
Accommodation's Reply
12 Dec 2025
Dear Guest, Warm greetings from Meliá Kuala Lumpur. Thank you for sharing your wonderful feedback. We are delighted to hear that you enjoyed your first stay with us, our strategic location, clean and comfortable room, and the beautiful view. We are also pleased that Mr. Shan and our front office team could make your stay extra special with the room upgrade and special bed for your child. Your recommendation means a lot to us, and we look forward to welcoming you and your family back to Meliá Kuala Lumpur in the near future.
Azhani A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
Back at The Level for the second time and it still didn’t disappoint. Loved every moment, even though it was only a one-night stay. Can’t wait to return!
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Accommodation's Reply
12 Dec 2025
Dear Azhani, Warm greetings from Meliá Kuala Lumpur. Thank you for sharing your wonderful feedback. We are thrilled to hear that your second stay at The Level was just as enjoyable as the first. It is always a pleasure to welcome back returning guests, and we look forward to making your next visit just as memorable. We can’t wait to welcome you back to Meliá Kuala Lumpur!
F***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
The experience was amazing. Got a chance to upgrade to the level and the services was great. We got early check in at 11 and don't forget for the level there's a separate lounge on M2 floor. The view was beautiful at night, with giant window staring at the twin tower. For the level there is also complimentary afternoon tea.
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Accommodation's Reply
12 Dec 2025
Dear Guest, Warm greetings from Meliá Kuala Lumpur. Thank you for sharing your feedback. We are delighted to hear that you enjoyed your stay, the Level upgrade, early check-in, the M2 lounge, beautiful night view of the Twin Towers, and the complimentary afternoon tea. It is wonderful to know that our services contributed to a memorable experience. We look forward to welcoming you back to Meliá Kuala Lumpur for another enjoyable stay.
A***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The hotel location is good, near to the monorail, surrounded by many malls, the staff are really nice and helpful. We'll stay at this hotel on future visits. Recommended hotel.
1 people find it helpful
Accommodation's Reply
12 Dec 2025
Dear Guest, Warm greetings from Meliá Kuala Lumpur. Thank you for sharing your wonderful feedback. We are delighted to hear that you enjoyed our central location, convenient access to the monorail, nearby malls, and the friendly and helpful service provided by our staff. Your kind recommendation means a lot to us. We look forward to welcoming you back to Meliá Kuala Lumpur on your future visits.
I***I
icon-origin-TRAVELOKA
9.7
/10
Reviewed 9 week(s) ago
Best hotel in the area, close to Bukit Bintang and train station!
1 people find it helpful
Accommodation's Reply
12 Dec 2025
Dear Guest, Warm greetings from Meliá Kuala Lumpur. Thank you for sharing your wonderful feedback. We are delighted to hear that you enjoyed our convenient location near Bukit Bintang and the train station, and that your stay with us was a positive experience. We look forward to welcoming you back to Meliá Kuala Lumpur for another enjoyable stay.
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Nasripa O.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Friendly staff, pleasant environment, lots of food, easy public access 👍🏽🥰
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Accommodation's Reply
01 Dec 2025
Dear Ms. Nasripa O., Warm greetings from Melia Kuala Lumpur. Thank you very much for your excellent rating and comments. We are delighted to hear that you were impressed by our friendly staff, pleasant atmosphere, delicious food and easy public accessibility during your business stay. We sincerely appreciate your kind words and look forward to welcoming you back to Melia Kuala Lumpur for another memorable experience. Dear Ms. Nasripa O., Warm greetings from Melia Kuala Lumpur. Thank you very much for your excellent rating and comments. We are delighted to hear that you were impressed by our friendly staff, pleasant atmosphere, delicious food and easy public accessibility during your business stay. We sincerely appreciate your kind words and look forward to welcoming you back to Melia Kuala Lumpur for another memorable experience.
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Exterior 4 Melia Kuala Lumpur

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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Melia Kuala Lumpur

Traveloka (2,173)
Other sources (999)
8.7
Very Good
From 2,173 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

8.9

Meal

8.5

Location

9.1

Service and Facilites

8.7

People often mention about Melia Kuala Lumpur
All
Staff Friendliness (81)
Distance to City Center (79)
Room Space (76)
Bedroom (69)
Surroundings (68)
Ambiance (66)
Accessibility (65)
Bathroom (62)
Hotel Area (55)
Wifi (46)
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Format
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Traveler Reviews Melia Kuala Lumpur

Number of reviews per page
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40
Customer reviews
B***g
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 day(s) ago
The hotel staff are friendly, the rooms are spacious and clean, entering the hotel lobby is also fragrant, but unfortunately the elevator takes a long time to go down and is small.
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Accommodation's Reply
30 Jan 2026
Dear Valued Guest, This is a message from Melia Hotel Kuala Lumpur. We would like to express our deepest gratitude for your high rating and for sharing your feedback. We are delighted to hear that you were impressed with the friendliness of our staff, the spacious and clean rooms, and the pleasant scent in our hotel lobby. At the same time, we apologize for the inconvenience caused by the waiting times and the size of the elevators. Please note that we are currently undertaking elevator upgrades to improve efficiency, comfort, and the overall guest experience. We greatly appreciate your understanding and valuable feedback. We look forward to welcoming you back soon for an even better stay. Sincerely, The Management Team, Melia Hotel Kuala Lumpur.
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
Good vibes, good staff, best services. Loved to stay there again someday.
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Accommodation's Reply
22 Jan 2026
Dear Guest, Thank you very much for sharing your feedback and for your kind words. We are delighted to hear that you enjoyed your stay, the service from our team, and the overall vibes at Meliá Kuala Lumpur. We truly appreciate your support and look forward to welcoming you back for another memorable stay in the future. Warm regards, Meliá Kuala Lumpur Team
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
We had a wonderful family stay at Meliá Kuala Lumpur, and it truly exceeded our expectations. From the moment we arrived, the staff were friendly, welcoming, and very accommodating — especially with children, which made a big difference for us as parents. The location is super convenient, right in the city center with easy access to shopping, food, and public transport. Despite being so central, the hotel felt comfortable and relaxing after a long day out exploring Kuala Lumpur. Our room was clean, spacious, and well laid out for a family stay. The beds were comfortable, and housekeeping did a great job keeping everything fresh and tidy. Breakfast was another highlight — plenty of variety, kid-friendly options, and something for everyone in the family. What we appreciated most was how family-oriented the experience felt. The staff were patient, attentive, and genuinely kind, making our child feel welcome rather than “in the way,” which is something parents will truly appreciate. Overall, Meliá Kuala Lumpur is a great choice for families looking for comfort, convenience, and warm hospitality. We would happily stay here again on our next trip to KL! Highly recommended for families ✨👨‍👩‍👧‍👦
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Accommodation's Reply
22 Jan 2026
Dear Guest, Thank you very much for taking the time to share such a detailed and wonderful review. We are delighted to hear that your family stay at Meliá Kuala Lumpur exceeded your expectations and that our team was able to make your children feel welcome and comfortable. It is wonderful to know that you enjoyed our central location, spacious and clean rooms, and the variety offered at breakfast. Your kind words about our staff and family-oriented service are truly motivating for the entire team. We are thrilled that Meliá Kuala Lumpur is your preferred choice for family stays in Kuala Lumpur, and we very much look forward to welcoming you and your family back on your next visit. Warm regards, Meliá Kuala Lumpur Team
S***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.1
/10
Reviewed 2 week(s) ago
There was no bellboy. We had to carry our own luggage. Maybe it was because of the end-of-year holidays? What was quite disturbing was the fishy smell from the floor on the last day of our stay. We arrived late at night and couldn't call the cleaning service. The next day, when we checked out, we complained to the receptionist. There was no apology. The answer was, "Do you know the cleaning service?"
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Accommodation's Reply
22 Jan 2026
Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience you experienced, particularly regarding the lack of a porter, the fishy smell in your room, and the way your complaints were handled during checkout. We understand that these issues can impact your comfort and impression of our hotel. Please be assured that your feedback has been forwarded to our housekeeping and front desk teams to ensure that such situations are handled more effectively in the future. We greatly appreciate your comments, as they help us improve the guest experience, and we look forward to welcoming you back to Melia Kuala Lumpur for an even more comfortable stay. Sincerely, The Melia Kuala Lumpur Team.
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Herry F.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
A memorable vacation with the family, the right choice to stay at Melia Kuala Lumpur. Thank you
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Accommodation's Reply
14 Jan 2026
Dear Herry F., Warm greetings from Meliá Kuala Lumpur. Thank you for sharing your wonderful feedback. We are thrilled to hear that you and your family had a memorable vacation and that Meliá Kuala Lumpur was the right choice for your stay. We look forward to welcoming you and your family back for another enjoyable experience. Kind regards, Melia Kuala Lumpur Management Team
A***d
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Good service and price - thanks for having us!
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Accommodation's Reply
14 Jan 2026
Dear Guest, Warm greetings from Meliá Kuala Lumpur. Thank you for your kind feedback. We are delighted to hear that you enjoyed our service and found value during your stay. Your appreciation motivates our team to continue delivering memorable experiences. We look forward to welcoming you back soon! Kind regards, Melia Kuala Lumpur Management Team
Gerryedy S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
The hotel staff is very friendly, access to the shopping center is very close.. Very impressive.
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1 people find it helpful
Accommodation's Reply
08 Jan 2026
Dear Gerryedy, Thank you very much for your kind review and excellent rating. We are delighted to hear that you found our staff very friendly and appreciated the convenient access to nearby shopping centers. It is wonderful to know that your stay left such a positive impression. We truly value your feedback and look forward to welcoming you back to Meliá Kuala Lumpur for another memorable experience. Warm regards, Management Team Meliá Kuala Lumpur
D***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Stayed during a weekend and loud music was blasted in the area, definitely not for the rest seekers. Breakfast was great!
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Accommodation's Reply
14 Jan 2026
Dear Guest, Warm greetings from Meliá Kuala Lumpur. Thank you for sharing your feedback. We are glad to hear that you enjoyed our breakfast. We sincerely apologize for the disturbance caused by loud music during your stay. Your comfort is very important to us, and we will take note of your comments to ensure a more peaceful environment for our guests in the future. We hope to welcome you back for a more relaxing experience on your next visit. Kind regards, Melia Kuala Lumpur Management Team
Ervina M.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The room is clean and comfortable, close to the shopping center. The monorail is directly in front of the hotel. The pavilion is not far. KLCC Park is only a 5-minute Grab ride away. There are many viral TikTok spots near the hotel that can be reached on foot.
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Accommodation's Reply
08 Jan 2026
Dear Ervina, Thank you very much for your wonderful review and perfect rating. We are delighted to hear that you enjoyed the cleanliness and comfort of your room, as well as our convenient location near the monorail, shopping centers, and KLCC Park. It is also great to know that you were able to explore the nearby attractions and viral spots easily — we are thrilled that your stay was enjoyable and convenient. We look forward to welcoming you back to Meliá Kuala Lumpur for another memorable stay. Warm regards, Management Team Meliá Kuala Lumpur
J***s
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Very close to Imbi monorail station, in front of Berjaya Times Square, close to Jalan Alor and Pavilion and many more shopping area 🙏
1 people find it helpful
Accommodation's Reply
30 Dec 2025
Dear Guest, Thank you very much for your kind review and for giving us an 8.5 rating. We are delighted to hear that you enjoyed our convenient location near Imbi Monorail Station, Berjaya Times Square, Jalan Alor, Pavilion, and other shopping areas. We appreciate your feedback and look forward to welcoming you back to Meliá Kuala Lumpur for another enjoyable stay. Warm regards, Meliá Kuala Lumpur Team
T***G
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
Fast service, distance to BB center is very close
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Accommodation's Reply
30 Dec 2025
Dear Guest, Thank you very much for your kind review and for giving us a 9.4 rating. We are delighted to hear that you enjoyed our quick service and convenient location close to the city center. We truly appreciate your feedback and look forward to welcoming you back to Meliá Kuala Lumpur for another enjoyable stay. Warm regards, Meliá Kuala Lumpur Team
Verified Traveler
icon-origin-TRAVELOKA
6.4
/10
Reviewed 6 week(s) ago
Very Slow Elevator Access...
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Accommodation's Reply
30 Dec 2025
Dear Guest, Thank you for taking the time to share your feedback regarding your stay at Meliá Kuala Lumpur. We sincerely apologize for the inconvenience caused by the slow lift access during your visit. Please be assured that your comments have been shared with the relevant teams for review and improvement. We hope to have the opportunity to welcome you back in the future and provide a seamless experience. Warm regards, Meliá Kuala Lumpur Team
F***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
Very nice hotel. Near public transport and very comfortable.
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Accommodation's Reply
16 Dec 2025
Dear Valued Guest, Thank you for sharing your lovely review following your stay with us from 22 to 23 November 2025. We are delighted to know that you found our hotel very nice, comfortable, and conveniently located near public transport. Your kind feedback is truly appreciated and serves as great encouragement to our team. Thank you once again for choosing Meliá Kuala Lumpur. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.
Jonathan L. E. W.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
Stayed here recently and was very impressed with the service. Ms. Khanh at the front desk was exceptionally welcoming and professional. She processed my check-in quickly and kindly upgraded my room at no additional charge. Her warm attitude and attention to detail made the whole experience much better. Thank you, Ms. Khanh, for the wonderful service! I will definitely choose this hotel again when I have the opportunity to return.
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1 people find it helpful
Accommodation's Reply
16 Dec 2025
Dear Jonathan L. E. W., Thank you very much for sharing your wonderful review following your stay with us from 10 to 11 December 2025. We are truly delighted to know that you were impressed with our service and that Ms. Khanh at the front desk made such a positive impact on your experience. Your kind recognition of her professionalism, efficiency, and warm hospitality will certainly be shared with her and the team, as it serves as great motivation for all of us. It is always our pleasure to exceed our guests’ expectations, and we are honored to know that you would choose to stay with us again. We very much look forward to welcoming you back to Meliá Kuala Lumpur in the near future.
E***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
Last November, first time staying at Melia Kuala Lumpur Imbi for 4 nights. The location is very strategic. The hotel is located opposite Berjaya Times Square; it's only about 8 minutes' walk to Pavilion. The room was very nice and clean, with a nice view from my room. Special thanks to duty FO Supervisor Mr. Shan for upgrading my room to the best view and providing a special bed for my kid. I highly recommend this Melia Hotel and will come back again.
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1 people find it helpful
Accommodation's Reply
12 Dec 2025
Dear Guest, Warm greetings from Meliá Kuala Lumpur. Thank you for sharing your wonderful feedback. We are delighted to hear that you enjoyed your first stay with us, our strategic location, clean and comfortable room, and the beautiful view. We are also pleased that Mr. Shan and our front office team could make your stay extra special with the room upgrade and special bed for your child. Your recommendation means a lot to us, and we look forward to welcoming you and your family back to Meliá Kuala Lumpur in the near future.
Azhani A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
Back at The Level for the second time and it still didn’t disappoint. Loved every moment, even though it was only a one-night stay. Can’t wait to return!
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Accommodation's Reply
12 Dec 2025
Dear Azhani, Warm greetings from Meliá Kuala Lumpur. Thank you for sharing your wonderful feedback. We are thrilled to hear that your second stay at The Level was just as enjoyable as the first. It is always a pleasure to welcome back returning guests, and we look forward to making your next visit just as memorable. We can’t wait to welcome you back to Meliá Kuala Lumpur!
F***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
The experience was amazing. Got a chance to upgrade to the level and the services was great. We got early check in at 11 and don't forget for the level there's a separate lounge on M2 floor. The view was beautiful at night, with giant window staring at the twin tower. For the level there is also complimentary afternoon tea.
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Accommodation's Reply
12 Dec 2025
Dear Guest, Warm greetings from Meliá Kuala Lumpur. Thank you for sharing your feedback. We are delighted to hear that you enjoyed your stay, the Level upgrade, early check-in, the M2 lounge, beautiful night view of the Twin Towers, and the complimentary afternoon tea. It is wonderful to know that our services contributed to a memorable experience. We look forward to welcoming you back to Meliá Kuala Lumpur for another enjoyable stay.
A***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The hotel location is good, near to the monorail, surrounded by many malls, the staff are really nice and helpful. We'll stay at this hotel on future visits. Recommended hotel.
1 people find it helpful
Accommodation's Reply
12 Dec 2025
Dear Guest, Warm greetings from Meliá Kuala Lumpur. Thank you for sharing your wonderful feedback. We are delighted to hear that you enjoyed our central location, convenient access to the monorail, nearby malls, and the friendly and helpful service provided by our staff. Your kind recommendation means a lot to us. We look forward to welcoming you back to Meliá Kuala Lumpur on your future visits.
I***I
icon-origin-TRAVELOKA
9.7
/10
Reviewed 9 week(s) ago
Best hotel in the area, close to Bukit Bintang and train station!
1 people find it helpful
Accommodation's Reply
12 Dec 2025
Dear Guest, Warm greetings from Meliá Kuala Lumpur. Thank you for sharing your wonderful feedback. We are delighted to hear that you enjoyed our convenient location near Bukit Bintang and the train station, and that your stay with us was a positive experience. We look forward to welcoming you back to Meliá Kuala Lumpur for another enjoyable stay.
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Nasripa O.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Friendly staff, pleasant environment, lots of food, easy public access 👍🏽🥰
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1 people find it helpful
Accommodation's Reply
01 Dec 2025
Dear Ms. Nasripa O., Warm greetings from Melia Kuala Lumpur. Thank you very much for your excellent rating and comments. We are delighted to hear that you were impressed by our friendly staff, pleasant atmosphere, delicious food and easy public accessibility during your business stay. We sincerely appreciate your kind words and look forward to welcoming you back to Melia Kuala Lumpur for another memorable experience. Dear Ms. Nasripa O., Warm greetings from Melia Kuala Lumpur. Thank you very much for your excellent rating and comments. We are delighted to hear that you were impressed by our friendly staff, pleasant atmosphere, delicious food and easy public accessibility during your business stay. We sincerely appreciate your kind words and look forward to welcoming you back to Melia Kuala Lumpur for another memorable experience.
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