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  1. Hotel
  2. Philippines(8,939 hotel)
  3. Metro Manila(1,931 hotel)
  4. Makati(471 hotel)
  5. San Lorenzo(94 hotel)
  6. New World Makati Hotel

New World Makati Hotel

Hotel
Esperanza Street corner Makati Avenue, Ayala Center, San Lorenzo, Makati, Metro Manila, Philippines, 1228
Featured Image New World Makati Hotel
EXTERIOR_BUILDING New World Makati Hotel
Featured Image New World Makati Hotel
Guestroom New World Makati Hotel
FUNCTIONAL_HALL New World Makati Hotel
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Impressive
8.7/10
According to 34 guests
Based on 4,217 traveler reviews
Hotel Facility
Parking
Swimming Pool
24-Hour Front Desk
Elevator
Restaurant
WiFi

Nearby attractions
Greenbelt Shopping Mall
(0.17 km)
Greenbelt Chapel
(0.17 km)
Ayala Center
(0.21 km)
The Landmark
(0.24 km)
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Review by Traveloka users

Based on 34 reviews

8.7
Impressive
Fantastic
15
Very Good
14
Satisfying
2
Average
3
Poor
0
Cleanliness
Comfort
Meal
Location
Service
Show reviews that mention...
6.4
The room we paid for only has toiletries and towel for 1 person which supposed to have 3 sets for 3 people and the requested items came after 2 hours. I needed to call twice. Check in is also too long. The room is clean and neat though.
5.1
- Business travel
It’s not an ideal place to stay if you want comfortable stay while in Manila either on a business trip or vacation. The rooms and carpets were dirty and smelly. While I was occupying one of their room, I was not able to sleep due to the noise from the street. I was promised that this issue will not happen again on my return back at their hotel on the 16 December 2018 however when I checked in again, I was advised that there was nothing on the system that records about the matter and I feel that they were up selling their other rooms which I declined to accept. With this, I feel misled and that they were trying to rip me off as an Australian tourist. Consequently, I did not feel safe and worried for my health due to the awful smell of their carpets and dirty room. It appears that their staff (including hotel managers) pattern of behavior are not receptive to feedback as my complaints were ignored and made a number of excuses when I requested to speak to their general manager that he is not always on duty. A hand written formal complaints were issued to the next level manager named Mr. Bridle (Chief Operating Officer) however I received no email reply until now to confirm that he even received it. The hotel managers have refused to provide me the email address of Mr. Bridle to pass on my negative experience while staying at New World Makati Hotel. After this, it appears that one of their staff made an attempt to attack me on my Facebook account which I considered very offensive, unwelcome and unprofessional. Before leaving the hotel, I was promised that they will liaise with my travel agency to get the full refund immediately but when I contact my travel agency, it appears that they don’t have a clue about this matter. Overall, I will not recommend this old hotel to my family, friends and business associates.
5.1
It’s not an ideal place to stay if you want comfortable stay while in Manila either on a business trip or vacation. The rooms and carpets were dirty and smelly. While I was occupying one of their room, I was not able to sleep due to the noise from the street. I was promised that this issue will not happen again on my return back at their hotel however when I checked in again, I was advised that there was nothing on the system that records about the matter and I feel that they were up selling their other rooms which I declined to accept. With this, I feel misled and that they were trying to rip me off as an Australian tourist. Consequently, I did not feel safe and worried for my health due to the awful smell of their carpets and dirty room. It appears that their staff (including hotel managers) pattern of behaviour are not receptive to feedback as my complaints were ignored and made a number of excuses when I requested to speak to their general manager that he is not on duty. A hand written formal complaints were issued to the next level manager named Mr. Bridle (Chief Operating Officer) however I received no email reply until now to confirm that he even received it. The hotel managers have refused to provide me the email address of Mr. Bridle to pass on my negative experience while staying at New World Makati Hotel. After this, it appears that one of their staff made an attempt to attack me on my Facebook account which I considered very offensive, unwelcome and unprofessional. Overall, I will not recommend this hotel to my family, friends and business associates.
9.7
- Shopping & Culinary
Very efficient, courteous staff! Clean and fragrant hotel.
10
- Shopping & Culinary
Check in and out were fast. rooms are nice and clean. great breakfast!
9.7
- Business travel
Nice place with really strategic location. Good foods and customer service. Room is very spacious and clean
9.7
- Family vacation
My stay was great. Special mention to Front Office Mitch. Check in was a breeze. She's friendly and professional. Made use of their top class gym.
8.5
Good hotel, location and service
1

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Rollaway beds are available for an additional fee

The above

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Hotel Facility

Description

Hotel Policy

  • Hotel Services
    • 24-hour Receptionist
    • Concierge
    • Laundry service
    • Express check-in
    • Express check-out
    • Luggage storage
    • Multilingual staff
    • Porter
    • Tours
    • Wedding service
  • Things to Do
    • Children pool
    • Garden
    • Outdoor pool
    • Pool sun loungers
    • Parasol
    • Sauna
    • Spa
    • Spa
    • Steam room
  • Public Facilities
    • Coffee shop
    • Coffee/tea in lobby
    • Elevator
    • Parking
    • Safety deposit box
  • Food and Drinks
    • Bar
    • Breakfast (surcharge)
    • Nightclub
    • Poolside bar
  • Business Facilities
    • Business center
    • Conference room
    • Meeting facilities
  • Transportation
    • Car rental
    • Limited parking
    • Valet parking (surcharge)
  • Nearby Facilities
    • Gift shop
    • Hair salon
    • Shops
  • Sports and Recreations
    • Fitness center
  • Shuttle Service
    • Airport transfer (surcharge)
  • Connectivity
    • Free WiFi

      Check-in and Check-out Time

      Check-in: 2:00 PM
      Check-out: 12:00 PM


      New World Makati is a five-star hotel located in the heart of the country’s Central Business District. It’s the hotel of choice of high-profile CEOs in need of a comfortable and convenient place to call home. The hotel boasts upscale facilities, world-class services and easy-access to Metro Manila’s key areas.

      The hotel is home to a total of 580 modern rooms and suites. All rooms come complete with an air conditioning unit, spacious beds, a mini bar, a television with cable channels, a desk, free WiFi, and an en suite bathroom with complimentary toiletries. Select suites feature a separate living area as well as access to the hotel’s executive lounge.

      During their stay, guests can enjoy free access to the fitness center and outdoor pool. Spa and massage services are also available.

      The hotel has four dining options for guests. Cafe 1228 is popular for its generous buffet spread, while Jasmine serves authentic dimsum and Chinese barbecue. Bar Rouge is great for a night out with friends, while The Lounge is perfect for afternoon tea and meetings over coffee.

      Guests coming from the Ninoy Aquino International Airport only need to take a 30-minute car ride to get to the hotel. From the hotel, guests can easily walk to multiple shopping and entertainment centers such as Greenbelt Mall, Glorietta Mall, SM Makati, and Landmark Department Store. The Philippine Stock Exchange is a 10-minute walk from the property. Embassies, offices, cafes and other places of interest are all within walking distance from the hotel. Airport shuttle services are available for an additional fee.
      You must present a photo ID when checking in. Your credit card is charged at the time you book. Bed type and smoking preferences are not guaranteed.Your reservation is prepaid and is guaranteed for late arrival. The total charge includes all room charges and taxes, as well as fees for access and booking. Any incidental charges such as parking, phone calls, and room service will be handled directly between you and the property.
      Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
      24 Hour Customer Service+63-2-246-9057
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