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New World Makati Hotel

Hotels
Esperanza Street corner Makati Avenue, Ayala Center, San Lorenzo, Makati, Metro Manila, Philippines, 1228
CleanAccommodation
Accommodation that enforces hygiene standards set by authorities of the country
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Traveloka
8.4 Impressive
From 60 reviews
Facilities
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
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Location Info

Esperanza Street corner Makati Avenue, Ayala Center, San Lorenzo, Makati, Metro Manila, Philippines, 1228
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Check-in
Thu, 26 May 2022
Duration
1 night
Guests and Rooms
1 Adult(s), 1 Room
Based on 60 reviews
8.4
Impressive
Fantastic
22
Very Good
25
Satisfying
6
Average
7
Poor
0
Cleanliness
Comfort
Meal
Location
Service
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strategic location (1)
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Language
English
MA
6.8
/ 10
6.8
Staycation
It is not totally unsatisfying as there were just a few quirks that caused quite an inconvenience to us. One was the tub drain stopper that wasn't really working as the water still drained however this was resolved when a maintenance personnel came. Another was the phone that kept on disconnecting which the other maintenance personnel was not able to fix totally. He even left cable trimmings on my slipper when he left. The duty manager sent some complimentary fruits however in the morning which we appreciates. Lastly was that the key card was no longer working as we were about to check out. It took some time for someone to come up which was quite a wait for us having to stand at the hallway. Our previous stays at the hotel were great, it's just this most previous one that could have been better considering it was for 2 nights.

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MA
8.5
/ 10
8.5
Staycation

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KM
7
/ 10
7
It was enjoyable, check in process, room and overall hotel staff were awesome. However, valet service could still improve by being more cautious especially when driving a super car. Mags were scratched due to carelessness

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RS
9.7
/ 10
9.7
Shopping & Culinary
My room was quite spacious, modern and clean. Check-in and check-out process was a breeze. Suggestion for travelers to get higher floors for a better view of Makati City. Overall, an great stay experience!

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RA
7.2
/ 10
7.2
Ambiance is truly great. But most hotels provide unlimited bottled water for free. In here, you have to get it at the bar for a cost.

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MC
6.4
/ 10
6.4
The room we paid for only has toiletries and towel for 1 person which supposed to have 3 sets for 3 people and the requested items came after 2 hours. I needed to call twice. Check in is also too long. The room is clean and neat though.

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JM
5.1
/ 10
5.1
Business travel
It’s not an ideal place to stay if you want comfortable stay while in Manila either on a business trip or vacation. The rooms and carpets were dirty and smelly. While I was occupying one of their room, I was not able to sleep due to the noise from the street. I was promised that this issue will not happen again on my return back at their hotel on the 16 December 2018 however when I checked in again, I was advised that there was nothing on the system that records about the matter and I feel that they were up selling their other rooms which I declined to accept. With this, I feel misled and that they were trying to rip me off as an Australian tourist. Consequently, I did not feel safe and worried for my health due to the awful smell of their carpets and dirty room. It appears that their staff (including hotel managers) pattern of behavior are not receptive to feedback as my complaints were ignored and made a number of excuses when I requested to speak to their general manager that he is not always on duty. A hand written formal complaints were issued to the next level manager named Mr. Bridle (Chief Operating Officer) however I received no email reply until now to confirm that he even received it. The hotel managers have refused to provide me the email address of Mr. Bridle to pass on my negative experience while staying at New World Makati Hotel. After this, it appears that one of their staff made an attempt to attack me on my Facebook account which I considered very offensive, unwelcome and unprofessional. Before leaving the hotel, I was promised that they will liaise with my travel agency to get the full refund immediately but when I contact my travel agency, it appears that they don’t have a clue about this matter. Overall, I will not recommend this old hotel to my family, friends and business associates.

1 liked this review

JA
5.1
/ 10
5.1
It’s not an ideal place to stay if you want comfortable stay while in Manila either on a business trip or vacation. The rooms and carpets were dirty and smelly. While I was occupying one of their room, I was not able to sleep due to the noise from the street. I was promised that this issue will not happen again on my return back at their hotel however when I checked in again, I was advised that there was nothing on the system that records about the matter and I feel that they were up selling their other rooms which I declined to accept. With this, I feel misled and that they were trying to rip me off as an Australian tourist. Consequently, I did not feel safe and worried for my health due to the awful smell of their carpets and dirty room. It appears that their staff (including hotel managers) pattern of behaviour are not receptive to feedback as my complaints were ignored and made a number of excuses when I requested to speak to their general manager that he is not on duty. A hand written formal complaints were issued to the next level manager named Mr. Bridle (Chief Operating Officer) however I received no email reply until now to confirm that he even received it. The hotel managers have refused to provide me the email address of Mr. Bridle to pass on my negative experience while staying at New World Makati Hotel. After this, it appears that one of their staff made an attempt to attack me on my Facebook account which I considered very offensive, unwelcome and unprofessional. Overall, I will not recommend this hotel to my family, friends and business associates.

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MG
9.7
/ 10
9.7
Shopping & Culinary
Very efficient, courteous staff! Clean and fragrant hotel.

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KR
10
/ 10
10
Shopping & Culinary
Check in and out were fast. rooms are nice and clean. great breakfast!

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The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Rollaway beds are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Hotel Description
Check-in and Check-out Time
Check-in: From 08:00
Check-out: Before 12:00

New World Makati is a five-star hotel located in the heart of the country’s Central Business District. It’s the hotel of choice of high-profile CEOs in need of a comfortable and convenient place to call home. The hotel boasts upscale facilities, world-class services and easy-access to Metro Manila’s key areas.

The hotel is home to a total of 580 modern rooms and suites. All rooms come complete with an air conditioning unit, spacious beds, a mini bar, a television with cable channels, a desk, free WiFi, and an en suite bathroom with complimentary toiletries. Select suites feature a separate living area as well as access to the hotel’s executive lounge.

During their stay, guests can enjoy free access to the fitness center and outdoor pool. Spa and massage services are also available.

The hotel has four dining options for guests. Cafe 1228 is popular for its generous buffet spread, while Jasmine serves authentic dimsum and Chinese barbecue. Bar Rouge is great for a night out with friends, while The Lounge is perfect for afternoon tea and meetings over coffee.

Guests coming from the Ninoy Aquino International Airport only need to take a 30-minute car ride to get to the hotel. From the hotel, guests can easily walk to multiple shopping and entertainment centers such as Greenbelt Mall, Glorietta Mall, SM Makati, and Landmark Department Store. The Philippine Stock Exchange is a 10-minute walk from the property. Embassies, offices, cafes and other places of interest are all within walking distance from the hotel. Airport shuttle services are available for an additional fee.
Hotel Policy
You must present a photo ID when checking in. Your credit card is charged at the time you book. Bed type and smoking preferences are not guaranteed.Your reservation is prepaid and is guaranteed for late arrival. The total charge includes all room charges and taxes, as well as fees for access and booking. Any incidental charges such as parking, phone calls, and room service will be handled directly between you and the property.
Facilities
Hotel Services
  • Laundry service
  • Wedding service
  • Tours
  • Luggage storage
  • Porter
  • Multilingual staff
  • 24-hour Receptionist
  • Concierge
Public Facilities
  • OTHER
  • Coffee shop
  • Restaurant
  • Safety deposit box
  • Coffee/tea in lobby
  • Elevator
Business Facilities
  • Meeting rooms
  • Conference room
  • Business center
  • Conference rooms
  • Computer station
General
  • Banquet
  • Ballroom
  • Parking
  • Smoking area
Things to Do
  • Shops
  • Garden
Transportation
  • Limo or town car service
  • Valet parking (surcharge)
Food and Drinks
  • Breakfast
  • Bar
Accessibilty
  • In-room accessibility
  • Accessible bathroom
Nearby Facilities
  • Souvenir shop
  • Hair salon
Connectivity
  • Free WiFi
Shuttle Service
  • Airport transfer (surcharge)
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
See other 308 Hotels in Makati