Citilink Flights – Book Tickets on Traveloka

About Citilink

Citilink is an Indonesian low-cost carrier operating under the IATA code QG and ICAO code CTV, headquartered in Jakarta, Indonesia. Originally established in 2001 as a low-cost brand of Garuda Indonesia, Citilink began operating independently as a fully separate subsidiary on 30 July 2012 after obtaining its own Air Operator Certificate. The airline is wholly owned by the Garuda Indonesia Group and focuses on providing affordable air travel across Indonesia, alongside a growing number of international destinations in Southeast Asia and the Middle East.

As one of Indonesia's leading low-cost carriers, Citilink connects passengers from its main hub at Soekarno-Hatta International Airport (CGK) in Jakarta and its secondary hub at Juanda International Airport (SUB) in Surabaya to an extensive network of domestic and international destinations. For travellers flying from Singapore, the Singapore-Jakarta route is Citilink's most popular international connection, operating multiple times daily and opening up onward connections across Citilink's extensive Indonesian domestic network — including Bali, Surabaya, and beyond. The airline is known for competitive fares, a modern Airbus fleet, and a strong focus on punctuality and safety standards.

Airline Overview and History

Citilink has grown from a small regional brand into one of Indonesia's busiest low-cost carriers. Key milestones in the airline's development include:

• 2001 — Garuda Indonesia establishes Citilink as a low-cost brand, beginning initial operations on 16 July 2001 with two Fokker F28 aircraft flying from Surabaya to Yogyakarta, Balikpapan, Tarakan, and Makassar.
• 2008 — Garuda Indonesia temporarily suspends Citilink's operations amid fleet transition and restructuring.
• January 2009 — Citilink relaunches with a more modern fleet, replacing the ageing Fokker F28 aircraft.
• September 2011 — The first Airbus A320 enters service, connecting Jakarta with Balikpapan, Banjarmasin, and Medan.
• 30 July 2012 — Citilink officially separates from Garuda Indonesia as an independent subsidiary, operating with its own airline code, call sign, logo, and uniforms.
• August 2012 — The airline receives its own Air Operator Certificate from Indonesia's Directorate General of Civil Aviation.
• 2013 — Citilink carries 8 million passengers with an 85% load factor and 87% on-time arrival rate.
• February 2017 — Citilink becomes the first airline in Indonesia to operate the Airbus A320neo, taking delivery straight from Airbus.
• 2024-2026 — Citilink expands its international network with long-haul services using the wide-body Airbus A330-900neo, including services to Jeddah for Hajj and Umrah pilgrims, while continuing to grow high-frequency international routes such as Singapore-Jakarta.

The airline's main hub at Soekarno-Hatta International Airport (CGK) in Jakarta serves as the primary gateway for domestic and international operations, while Juanda International Airport (SUB) in Surabaya functions as a secondary hub connecting eastern Indonesia. Citilink's mission is to be Indonesia's low-cost carrier of choice, delivering safe, reliable, and affordable flights to all passengers.

Fleet and Aircraft

Citilink operates an all-Airbus fleet designed for efficiency, reliability, and passenger comfort on short-haul domestic and medium-haul international routes. The fleet includes the following aircraft types:

• Airbus A320-200 — The backbone of Citilink's domestic network, configured with 180 Economy Class seats in a 3-3 layout. Used extensively on high-frequency routes across the Indonesian archipelago and on the Singapore-Jakarta route.
• Airbus A320neo — A newer, more fuel-efficient variant equipped with advanced Pratt & Whitney geared turbofan engines. Citilink was the first airline in Indonesia to operate this type, receiving its first A320neo in February 2017, and it offers improved fuel efficiency and lower noise levels compared to the A320-200.
• Airbus A330-900neo — A wide-body aircraft used on long-haul international routes, featuring Premium Economy and Economy cabins. Operated primarily on routes to Saudi Arabia (Jeddah) for Hajj and Umrah services, offering greater range and passenger capacity.

Citilink's fleet is maintained to the highest safety standards by GMF AeroAsia, a subsidiary of the Garuda Indonesia Group and one of the largest Maintenance, Repair, and Overhaul (MRO) facilities in Southeast Asia. Routine maintenance checks are carried out in accordance with Indonesian DGCA regulations and international aviation safety protocols set by EASA and the FAA.

Top Flight Routes

Citilink connects Singapore to a wide domestic network across Indonesia, with the Singapore-Jakarta route standing out as its busiest international connection, operating multiple daily non-stop flights. Key routes bookable on Traveloka include:

Direct Route from Singapore

• Singapore to Jakarta — Citilink's flagship international route and one of the busiest air corridors between Singapore and Indonesia, with a flight time of around 1 hour 50 minutes.

Popular Onward Connections from Jakarta

From Jakarta's Soekarno-Hatta hub, Citilink's extensive domestic network allows travellers to connect onward to dozens of Indonesian cities, including:

• Jakarta to Bali (Denpasar) — Indonesia's top tourism destination, connecting travellers to world-class beaches, temples, and culture on the Island of the Gods.
• Jakarta to Surabaya — Indonesia's busiest business corridor, linking the capital to the country's second-largest city.
• Jakarta to Yogyakarta — A gateway to Borobudur Temple and Javanese cultural heritage.
• Jakarta to Makassar — A gateway to South Sulawesi and eastern Indonesia.

Find the latest available routes and best fares directly on Traveloka, where real-time flight availability and pricing are shown for all Citilink routes, including onward domestic connections from Jakarta.

Baggage Allowance and Policies

Understanding baggage rules before you fly helps you pack more carefully and avoid unexpected charges at the airport. Here's a summary of Citilink's baggage policy for domestic and international flights.

Carry-On Baggage

• Weight limit: 7 kg (combined weight of one main carry-on bag and one small personal item).
• Maximum dimensions: 56 x 36 x 23 cm for the main carry-on bag.
• Excess penalty: Cabin bags exceeding the weight or size limit will be checked in at the counter, subject to a fee.

Checked Baggage — Domestic Flights

• Free allowance: 20 kg per passenger on Airbus A320 aircraft; 10 kg per passenger on ATR aircraft.
• Maximum weight per piece: 32 kg — bags weighing more than 32 kg must be split into separate pieces.
• Excess baggage fees: Vary by route.
• Prepaid baggage: Available in 5 kg, 10 kg, 20 kg, 30 kg, and 40 kg bundles at a more economical rate when purchased in advance through Traveloka.

Checked Baggage — International Flights (including Singapore-Jakarta)

• Free allowance: Only 7 kg of carry-on baggage (no free checked baggage on most international routes, including Singapore-Jakarta).
• Prepaid baggage: Available at a per-kilogram rate depending on the route. It's significantly cheaper to purchase checked baggage in advance through Traveloka than to pay at the airport counter.

Prohibited and Restricted Items

Citilink follows international aviation security regulations. Key restrictions include:

• Dangerous goods, flammable materials, and sharp objects are prohibited in both carry-on and checked baggage.
• Lithium batteries, power banks, and e-cigarettes must be carried in cabin baggage only.
• Sports equipment such as surfboards, golf clubs, and bicycles can be carried as checked baggage with prior arrangement and applicable fees.

Check-in Guide

Airport Counter Check-in

Airport counter check-in is available at all airports served by Citilink. Key timings to note:

• Domestic flights: Check-in counters open 2 hours before departure and close 30 minutes before departure.
• International flights (such as Singapore-Jakarta): Check-in counters close 1 hour before departure.
• Soekarno-Hatta Airport (CGK): Special timing applies — check-in and baggage drop close 45 minutes before departure for domestic flights and 1 hour before departure for international flights.

It's advisable to arrive early, especially during peak travel periods such as school holidays and long weekends at Changi Airport and CGK.

Online Check-in

Citilink offers web check-in for domestic flights through its official website and mobile app. Key details:

• Availability: Domestic flights only — passengers on international flights, including Singapore-Jakarta, must check in at the airport counter.
• Time window: From 100 days up to 30 minutes before scheduled departure.
• After check-in: Passengers with checked baggage should proceed to the bag-drop counter. Passengers with carry-on baggage only can proceed directly to security and the departure gate.

Cabin Classes and In-Flight Experience

Economy Class (Standard Zone)

Citilink's standard Economy Class is available across all aircraft types. On the Airbus A320 fleet, the cabin is fitted with 180 seats in a 3-3 configuration with 28 inches of seat pitch. While compact, the cabin is designed for efficiency on short domestic and regional routes, which typically last between one and three hours — including the Singapore-Jakarta sector.

Green Zone (Preferred Economy)

Citilink offers a dedicated seating product called Green Zone, occupying the first five rows of the A320 cabin. While not a separate cabin class, Green Zone offers a slightly more comfortable experience with 29 inches of seat pitch and the benefit of faster priority disembarkation on arrival — a useful option for business travellers or anyone who wants to get off the plane quickly.

Premium Economy Class (A330-900neo only)

On the Airbus A330-900neo used for long-haul international routes to Saudi Arabia (Jeddah), Citilink offers a dedicated Premium Economy cabin with 42 seats and a generous 38-inch (96.5 cm) seat pitch. The Economy Class section on the A330-900neo has 323 seats with 30 inches (76.2 cm) of pitch, offering a notable comfort upgrade over the domestic A320 configuration.

Meals and Beverages Onboard

Citilink runs a buy-on-board meal model across its fleet. Passengers can choose from a range of meal options:

• Advance meal ordering: Available up to 24 hours before departure, with a complimentary bottle of drinking water included with advance meal orders.
• Onboard purchases: A range of snacks and drinks are available for purchase during the flight.
• Dietary options: Halal meals are the standard offering. Passengers with special dietary needs such as vegetarian meals or food allergies are advised to pre-order through the airline.

In-Flight Entertainment

Citilink does not offer built-in seatback entertainment screens on its A320 fleet. Passengers are advised to download movies, shows, music, or reading material to their personal devices before departure. On the A330-900neo, entertainment options may be available. Citilink's cabin crew are known for attentive and friendly service on every flight.

Passenger Policies and Special Services

Travelling with Children and Infants

• Children (2-11 years): Must be accompanied by at least one adult and require their own seat and ticket. Child fares may be available on select routes.
• Infants (under 2 years): May travel on an accompanying adult's lap at a reduced infant fare. One adult can accompany only one infant.
• Documents required: A valid birth certificate or passport for all child and infant passengers.
• Strollers and infant car seats can generally be checked in free of charge at the boarding gate.

Pregnant Passengers

• Passengers up to 32 weeks of pregnancy can fly with a fit-to-fly certificate from a doctor, issued no more than 7 days before the date of travel.
• Passengers 36 weeks pregnant or beyond are not permitted to fly with Citilink.
• For pregnancies between 32 and 36 weeks, additional medical clearance is required, and passengers must sign a liability waiver form.
• If a medical certificate cannot be presented, pregnant passengers are required to sign an indemnity form at the check-in counter.

Passengers Requiring Special Assistance

Citilink provides special assistance for passengers with limited mobility, visual or hearing impairments, medical conditions, or other special needs. Available services include:

• Wheelchair assistance from check-in through to boarding and disembarkation.
• Priority seating arrangements near the front of the cabin.
• Assistance from trained cabin crew throughout the flight.

Passengers requiring onboard medical equipment (such as portable oxygen concentrators or mobility aids) must notify the airline at least 48 hours before departure to ensure proper arrangements can be made.

Unaccompanied Minors

• Children under 6: Must always be accompanied by a responsible adult and cannot travel unaccompanied.
• Children aged 7-12: Eligible for Citilink's Unaccompanied Minor service, which provides supervision from departure through to arrival. An additional handling fee applies.
• Parents or guardians must complete the required documentation at a Citilink office or airport counter and ensure a responsible adult is present at both the departure and arrival airports.

Reschedule, Cancellation, and Refund Policy

Rescheduling Your Flight

To reschedule a Citilink flight booked through Traveloka, follow these steps:

• Open the Traveloka app or website and go to the My Bookings section.
• Select the booking you wish to change.
• Choose the reschedule option and select your new preferred flight date and time.
• Pay the applicable reschedule fee or fare difference.

Flexible fare types generally allow rescheduling for a lower fee or free of charge, while promotional fares may have stricter conditions or higher change fees.

Cancellations and Refunds

Refund eligibility depends on your ticket type:

• Fully refundable fares: Cancel and receive a full refund to your original payment method.
• Partially refundable fares: Cancellation fees are deducted from the refund amount.
• Non-refundable promotional fares: May be converted into a travel credit or voucher for future Citilink bookings.

To request a cancellation or refund, visit your booking details on Traveloka and follow the guided process. Refund processing typically takes 7 to 30 business days depending on the payment method used.

Why Book Citilink Flights on Traveloka

Booking Citilink flights through Traveloka gives Singapore travellers a range of benefits that make the whole travel experience more convenient and affordable:

• Competitive pricing — Access exclusive deals and promotional fares on Citilink flights from Singapore to Jakarta, Bali, and other popular Indonesian destinations.
• Easy comparison — Sort and filter flights by price, departure time, duration, and number of stops to find the best itinerary.
• Flexible payment options — Pay with credit or debit cards, PayNow, GrabPay, or convenient instalment plans, with all fares shown clearly in SGD.
• Instant e-ticket — Receive your booking confirmation immediately by email and in the Traveloka app, with no need to visit a physical ticket counter.
• 24/7 customer support — A multilingual support team is available around the clock for booking issues, changes, or travel questions.
• Loyalty rewards — Collect Traveloka Points, enjoy cashback offers, and access member-exclusive deals every time you book.
• Complete travel platform — Book flights, hotels, airport transfers, and activities all in one place for a seamless trip to Indonesia.

Tips for Finding Cheap Flights on Traveloka

Use these proven strategies to get the best price on Citilink tickets:

• Book early — Fares generally rise as the departure date approaches. Aim to book at least 3 to 4 weeks in advance for the best prices.
• Be flexible with dates — Use Traveloka's fare calendar to compare prices across different days and find the cheapest travel window.
• Fly on weekdays — Tuesdays and Wednesdays tend to offer lower fares compared to weekends and public holidays.
• Turn on Price Alert — Activate Traveloka's Price Alert feature to get notified instantly when fares drop on your preferred Citilink route.
• Check promotions regularly — Visit Traveloka's promotions page for flash sales, seasonal discounts, and exclusive promo codes on Citilink tickets.
• Avoid peak periods — Steer clear of school holidays and long weekends in Singapore and Indonesia for significantly more affordable fares.
• Bundle your trip — Book Citilink flights and a hotel together on Traveloka for additional bundle savings.
• Choose the base fare — If travelling light with carry-on baggage only, choose the lowest fare option without add-ons to save on cost.
• Pre-book baggage — If you need checked baggage for your Singapore-Jakarta flight, buy it in advance through Traveloka, since rates are considerably cheaper than paying at the airport counter.

How to Book Flight Tickets on Traveloka

Follow these simple steps to book a Citilink flight ticket on Traveloka:

1. Visit traveloka.com or open the Traveloka app and navigate to the Flights section.
2. Enter your departure city (Singapore) and your destination city (such as Jakarta or Bali).
3. Select your travel dates, cabin class preference, and specify the number of passengers.
4. Tap the search button to see all available Citilink flights for your chosen route.
5. Sort results by price, departure time, or duration and select your preferred flight.
6. Enter passenger details for each traveller — full name (as per passport), date of birth, nationality, identification number, and contact information.
7. Add optional services such as additional checked baggage, seat selection, travel insurance, or airport transfers.
8. Review your booking summary including total fare, taxes, baggage fees, and any additional services.
9. Select your preferred payment method — credit card, debit card, PayNow, GrabPay, or an instalment plan — and complete your transaction.
10. Receive your e-ticket instantly by email and in the Traveloka app. Save or screenshot it for reference at the airport.

With your e-ticket confirmed, you're ready to fly Citilink to your favourite destinations across Indonesia. Enjoy your trip!