Check-in Baggage |
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20 kg |
Cabin Baggage |
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7 kg |
Check-in Time Limit |
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1 hour before departure |
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Vietjet Aviation Joint Stock Company, commonly known as VietJet Air, is a leading low-cost airline based in Hanoi, Vietnam. Established as the first privately owned airline in the country, it received initial operating approval in November 2007 and launched its services in December 2011, quickly becoming the second private airline to offer domestic flights in Vietnam. Owned by Sovico Holdings, HDBank, and various investors, VietJet has expanded its route network significantly, connecting major cities in Vietnam with numerous international destinations across Asia and beyond. The airline operates a modern fleet primarily composed of Airbus A320 family aircraft, known for their efficiency. As of 2023, VietJet continues to enhance its services, offering affordable fares along with premium options in Business Class, while maintaining a focus on safety and customer satisfaction. With ongoing plans for fleet expansion and new route launches, VietJet aims to make air travel even more accessible to a wider audience.
VietJet Air does not provide complimentary meals or snacks for economy class passengers. However, passengers have the option to pre-order meals for specific flights or purchase food directly on board. Each VietJet flight features a unique menu, offering a variety of enticing meal choices.
To increase its passenger numbers, VietJet Air aims to be a leading low-cost airline. VietJet Air offers competitive economy class ticket prices, including a cabin baggage allowance of 7 kg for all customers. Passengers can purchase in-flight entertainment and meals during the booking process to maximize their comfort.
VietJet Air’s Business Class is designed for those who seek the very best in air travel, tailored specifically for leaders and discerning travelers. Passengers in this class enjoy the luxury of a private, comfortable cabin equipped with flat beds, ensuring a restful journey. The culinary experience is elevated with premium organic cuisine, allowing guests to indulge in delicious and healthy meal options. Additionally, Business Class passengers benefit from priority services throughout their entire journey, from check-in to boarding and beyond, ensuring a seamless and enjoyable travel experience.
VietJet Air has teamed up with qualified chefs from five-star establishments to serve the best in-flight cuisines for VietJet Air’s Business Class passengers. Passengers will be offered a variety of snacks, light meals and main dining menus. On international flights, in-flight meal options will be synchronized with the destination route. Business Class passengers can also pre-book their meals during booking or at least 24 hours before their flight schedule.
You can earn 1 SkyPoint for every VND 10,000 spent with VietJet Air, allowing you to accumulate points up to 6x faster and upgrade your membership tier 5x easier. Enjoy exclusive rewards from 250+ top brands in Vietnam, along with special flight redemption offers just for you.
Business Class and First Class passengers, along with VietJet Air loyalty members, can enjoy access to exclusive VietJet Air airport lounges. Each lounge caters to different flight classes, but all offer a range of facilities designed to pamper passengers before their journey continues. You can indulge in a variety of regional cuisines, relax with reflexology services, freshen up in shower rooms, or take advantage of family-friendly amenities like lactation rooms. Entertainment options include television, books, newspapers, magazines, and high-speed WiFi for a seamless travel experience.
This loyalty app lets you earn points for your favorite services, including healthcare, food and beverage, and entertainment. Every time you shop or spend with partners like VietJet Air, HDBank, Menas, and many other brands, you are rewarded with points. These points can be accumulated and redeemed for various benefits, enhancing your everyday spending experience across a wide range of services.
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VietJet Air's flight attendant uniforms are vibrant and modern, prominently featuring red to reflect the airline's brand identity. Female flight attendants typically wear fitted dresses or blouse-skirt combinations in red, often accented with stylish scarves. Male crew members don tailored suits or jackets, complemented by red ties or accents. These uniforms blend professionalism with a friendly appearance, aligning with VietJet's commitment to excellent customer service and providing a memorable travel experience.
Flight Route | Seat Class | Cabin Baggage | Check-in Baggage |
All routes | Economy Class | Max. 7 kg (Dimension: 56 x 36 x 23 cm) | Max. 20 kg |
Business Class | Max. 30 kg | ||
First Class | Max. 40 kg | ||
Flights to/from Japan | Economy Class | Max. 46 kg | |
Business Class | Max. 64 kg | ||
First Class | |||
Flight to/from America | Economy Class | 2 pcs (max. 23 kg/pc) (Dimension: max. 158 cm) | |
Business Class | 2 pcs (max. 32 kg/pc) (Dimension: max. 158 cm) |
Please find the check-in time for all VietJet Air flights on the table below. Check-in time may vary if your flight is operated by a partner airline. Please check your e-ticket to ensure.
Flight Route | Recommended Check-in Time | Check-in Time Limit |
Domestic | 1 hour before departure | 45 minutes before departure |
International | 2 hours before departure | 1 hour before departure |
Online check-in is also available for VietJet Air flights. Please follow the steps below.
In general, refunds are permitted for personal reasons (self-cancellation, sickness, pregnancy, or death of a passenger), cancellation/rescheduling by the airline, force majeure, or double booking. However, different airlines have different policies regarding acceptable refund reasons. Please visit VietJet Air Refund Policy for a complete information on refund.
You can easily change your flight schedule and itinerary using Easy Reschedule. Some airlines allow changes to date, time, route, and airline, while some only allow changes to date and time.
Please refer to VietJet Air Reschedule Terms & Conditions to find the complete guide to rescheduling your flight. If your flight is not eligible for Easy Reschedule, please contact VietJet Air directly to reschedule.
Vietjet Aviation Joint Stock Company, commonly known as VietJet Air, is a prominent Vietnamese low-cost airline based in Hanoi. It holds the distinction of being the first privately owned airline established in Vietnam, having received its initial operating approval from the Vietnamese Minister of Finance in November 2007. Despite facing long delays in its launch due to various factors, including the Great Recession and regulatory challenges, VietJet Air successfully commenced operations on December 25, 2011, with its inaugural flight from Ho Chi Minh City to Hanoi.
Since its launch, VietJet Air has experienced remarkable growth, quickly becoming the second private airline to offer domestic services in Vietnam and the fifth overall to provide civil domestic flights. The airline is owned by Sovico Holdings, HDBank, and other organizational investors, as well as individual stakeholders. In a relatively short span, VietJet Air achieved significant milestones, including carrying its 10 millionth passenger by December 2014 and reaching 25 million passengers just a year later in December 2015.
As of 2023, VietJet continues to expand its operations, offering a diverse range of domestic and international routes. The airline operates a modern fleet primarily composed of Airbus A320 and A321 aircraft, renowned for their efficiency and passenger comfort. VietJet Air has also focused on enhancing customer experience by introducing various services, including in-flight meals and entertainment, as well as affordable ticket options, making air travel accessible to a wider audience.
In addition to its commitment to affordability, VietJet has garnered attention for its creative marketing strategies, such as themed flights and promotional campaigns that resonate with younger travelers. The airline remains dedicated to ensuring safety and quality service, even as it navigates the challenges posed by the COVID-19 pandemic. With plans for further fleet expansion and new route introductions, VietJet Air aims to solidify its position as a leading low-cost carrier in the Southeast Asian aviation market, continuously striving to meet the evolving needs of its passengers.
Founded in 2007, VietJet Air emerged as a pioneering force in Vietnam's aviation sector, thanks in part to the leadership of its founding team, which included American Robert Hughes. The airline's head office is located in the Vạn Phúc Diplomatic Corps area of the Ba Đình district in Hanoi. VietJet made history as the first privately owned airline established in Vietnam and, upon its launch in December 2011, became the second private airline to provide domestic service, following Air Mekong. It also marked its position as the fifth airline overall to offer civil domestic flights, joining the ranks of Vietnam Airlines, Pacific Airlines, Air Mekong, and the Vietnam Air Service Company (VASCO). Under the stewardship of President and CEO Nguyen Thi Phuong Thao since December 2011, VietJet set ambitious plans to connect major Vietnamese cities like Ho Chi Minh City and Da Nang while gradually expanding its network to include international destinations across Asia, including Hong Kong, Bangkok, Singapore, and cities in southern China. The initial plans for VietJet's launch faced numerous delays, originally expected to start operations in late 2008 or early 2009. As the years progressed, the anticipated launch dates were postponed multiple times, first to late 2009 and then to mid-2010. Airline officials cited various reasons for these setbacks, including rising fuel prices, financial difficulties, and unresolved branding conflicts with the Civil Aviation Administration of Vietnam (CAAV). Despite the challenges, VietJet remained determined to establish itself in the competitive aviation market. In early 2011, VietJet was reported to be in the final stages of preparations for its launch, although it faced the looming deadline of its operational license expiring in June of that year. Ultimately, the airline's maiden flight took place on December 25, 2011, successfully flying from Ho Chi Minh City to Hanoi. This milestone not only marked the beginning of VietJet's operations but also its entry into the aviation industry as a significant player. The airline's operations gained further attention in 2012 when VietJet was fined by the Vietnam aviation authority for organizing a promotional event that featured a Hawaiian-themed dance without proper permission during its inaugural flight celebration to Nha Trang. Despite this incident, VietJet Air swiftly made strides in the international market, launching its first international flight between Ho Chi Minh City and Bangkok on February 9, 2013, thereby becoming the first Vietnamese private airline to operate internationally. In terms of fleet expansion, VietJet made significant strides, placing substantial orders with Airbus and Boeing to meet the growing demand for its services. At the 2014 Singapore Airshow, the airline finalized an order for 60 A320 aircraft valued at $6.4 billion, furthering its existing agreement for 92 planes from the A320 family. Subsequent orders included six additional Airbus A321 jets at the 2015 Paris Air Show, and a landmark deal for 200 Boeing 737 MAX aircraft during a state visit by US President Barack Obama in May 2016. On the financial front, VietJet completed its initial public offering (IPO) on the Ho Chi Minh City Stock Exchange on February 28, 2017, raising $167 million and making it one of the largest IPOs in the Vietnamese market to date. With its strategic planning and aggressive expansion, VietJet continues to solidify its position as a leading low-cost carrier in Southeast Asia.
Garuda Indonesia not only serves the Indonesian demography as its national carrier, but it provides services to its customers in Singapore as well. Serving from the Changi International Airport (SIN), popular international flight routes that can be found from Garuda Indonesia including but not limited to Singapore to Jakarta, Singapore to Manila, Singapore to Dhaka, Singapore to Semarang, Singapore to Surabaya, Singapore to Yogyakarta, Singapore to Bandar Lampung, and Singapore to Clark-Pampanga.
Here’s how you can book your VietJet Air ticket online:
Payment for your Garuda Indonesia ticket can be made via credit card, internet banking, and kiosk. For complete information about payment methods, please visit How to Pay.
VietJet Air e-ticket is an eligible proof for booking an VietJet Air flight. Show your e-ticket during check-in at the VietJet Air counter at the airport, or use it for self check-in (at the airport or online), to get your boarding pass. If you have not received your e-ticket within 60 minutes after payment is completed, please contact Traveloka Customer Service.
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