Anchorage Port Stephens

The restaurant service was appalling. The staff were good but the cooks couldn’t cope resulting in long waits between courses. In the morning we were told we only have one coffee machine so you’ll have to wait!! I like my coffee with my breakfast and not 15 minutes after I’ve finished. Shame how the kitchen fails the hotel. After such bad service on our first night we ate out rather than be disappointed.

The lack of a proper outdoor spa in either of the pool areas is a surprising drawback for a facility of this quality.

Excellent stay. First time guest.

When we arrived, 7 minutes before checkin, we were told we had to wait until the exact checkin time. When we went back to the desk we were told the systems were down & they could not check us in. I’m not sure why the first young lady felt the need to lie to us. They accompanied us to our room so we could get into it, however no one ever came back to give us our keys or check us in. I needed to go back down to reception & tell them I still hadn’t been checked in. We weren’t given any information on the facilities, breakfast, etc. I had to follow up on my own to find out about the resort. We did find Justin very helpful and he did his best to help us out. The resort itself is in a lovely location & the rooms were quite comfortable.

All excellent but the Aircondition is noisy

the hotel is very tired needs refurbishing. my safe was not even useable . New Safe required I booked two rooms and paid extra for uninterrupted views received one room as requested the second room had restricted views Unable to access room before 3pm which I feel is very late in the day.. Had to request hand wash bottle be filled as it was empty..But in saying this the beds and linen was clean

Lovely property. Well maintained. Great staff and service. Amazing restaurant.

Noice

The property, amenities and brunch were world class. Coming from California for our first Australia visit- I was shocked with the overall kindness of the locals throughout our eastern AU journey. The Anchorage property took hospitality to another level beyond what we’re accustomed to in most US properties. Bravo Anchorage! We will return to Australia - perhaps permanently..?.

Wonderful stay close to all amenities. Hotel looked after us 10/10

For the price you would expect the rooms to be updated and in much better condition.The room was older and dated. This is not a cheap hotel so I expected something updated. In my opinion the cleaning of the hotel was not up to standard, though the hotel was fully booked so I know the cleaners would have been extremely busy. That being said the location was good, if you are looking for somewhere quieter. The restaurant was exceptional, both food and the service.We had a lovely dinner. The breakfast buffet was as good as any 5 star hotel. Staff were nice and friendly at this resort and restaurant.

The Anchorage is an excellent accommodation- it certainly exceeds their official four star rating. The staff are friendly, the facilities great for families, the beach is conveniently by the premise. I also loved the small touches - the complimentary watermelon at the adults only pool and the small gift at check out. I am planning on returning.

We had some issues with our booking being asked to pay an additional extra $400 to cover our 3 year old and 6 year old kids even though the room remained the same and amenities didn't change. Otherwise it's a great resort with a very premium feel.

Amazing ambience and an excellent stay 👍👍Thanks

Bathroom could’ve been a bit cleaner apart from that everything else was pretty good

It was our first stay at the Anchorage having been recommended by friends and we were not disappointed. Our room overlooking the Marina was beautiful. The champagne breakfasts were amazing as was our anniversary dinner at the Galley Kitchen. We could not fault it. We would gladly come back.

Massive shame that the aircon in the loft suite did not work and made a shrieking noise while trying, as for summer it’s a necessity in those high rooms as they get to high 20’s in temp - made sleep under a fan only near unbearable. Everything else amazing. Breakfast sensational. Pools. Service outstanding.

Very good location, great facilities and friendly welcoming staff

Having been here many times, we were not disappointed. We enjoyed our short stay and will surely return as soon as we can.

A quiet, peaceful and tranquil staycation