L'Hôtel Québec par JARO

Tout etait vraiment beau!!!

Room was clean with good amenity and family friendly. However imo pool can be improved. We found its a bit not as clean as we expected. Especially the hot tub. Other than that everything else was good

We stayed in a suite, the suites are small. All the activities and the pool were packed, it was not enjoyable at all. We had lunch at the restaurant in the hotel. It took over 1/2 hr to get our food. We didn't order anything complicated. A salad, nachos, 2 kids meals . Once it came, it was not very good ,you could tell it was left under the heat lamp for too long. Would not go back.

Piscine, sauna et zone d’eau pour enfant vraiment froid, pas agréable. Eau piscine trouble. Construction autour du site complique l’arrivée des taxi, très long. Chambre vieillotte, pas de prise proche du lit.

Other than the pool area for kids, the hotel is actually very subpar. Even the pool area itself is chaotic, not enough seating, and extremely humid. However , it’s still fun for the kids. Hidden fees / exclusions: even if it’s a room for 4 people , you pay extra fees for over 2 people ( even if they are kids ) . Cleaning is not done everyday - they only refill coffee ( which they didn’t do) and replace towels ( they replaced 1 towel- we are a family of 4). The didn’t even give a wipe to the table or attempt to clean at all. Food and beverage add up (10$ drinks by the pool , breakfast buffet nothing special at almost 25$ each ) We had an « upgraded » suite with 2 rooms. It was downstairs from the lobby. When you got to the "1st" floor you walk by this electrical room left wide open with garbage everywhere. Got to our room, had to call front desk as TV remote was not working. The room itself was not worth the price ( little square pillows, cracks in the walls). The hotel gave me the option of a late check out to make up for the many issues encountered - I didn’t bother responding to their call about it. They didn’t even offer to bring more towels ( like we complained about). Although the pool area is nice for kids , I would not recommend this hotel as the price point does not match amenities.

Ont a vraiment aimé cet Hôtel, la piscine, la nourriture, la propreté tout étaient parfait. Aussi elle est pres de tout, Aquarium du Quebec, les centres uet le vieux Quebec, je la recommande.

Hôtel très bruyant si vous avez une chambre donnant sur la piscine surtout le samedi soir avec show de chansonniers jusqu’à 10h30

Great family friendly and very fun for kids

Family and was good

Front desk there was a rude lady i think she was the manager of the staff.. except that the kids had a blast but wont be going again just because of that

Yes, rooms were clean, our only complaint would be that our outdoor balcony was not cleaned from previous guests. Very family friendly and the food at the hotel restaurant was very appetizing, presentation was lovely. The staff were extremely polite, professional and very friendly.

Had so much fun staying here.

I had fun staying here. Although some of the staff dont speak English and i dont speak french so there’s one day that they didnt clean our room because of the miss communication. But other than that its a nice hotel and kids friendly cause they have some event for kids everyday. Which is good if you have kids cause they will really enjoy it. Its a family hotel.

Hotel is made for families! My kids had a lof of fun! The staff amazing!

Not recommended during peek season. Too many people.

Nice

We love taking our kids to this hotel ! So fun for the family. Check in is late though and I wish it was earlier.

Accueil et Check-in rapide par contre on nous a mis dans une chambre au 1er étage alors que nous avons 2 jeunes enfants (7 mois et 3 ans) donc une poussette et nous devions prendre le monte-charge pour descendre et monter ce qui était absolument épouvantable! Nos amis qui ont des enfants de 4 et 6 ans étaient au 4e et avaient accès à l’ascenseur régulier, eux qui n’ont pas de poussette… bref ce serait à considérer vu que vous demandez l’âge des enfants! Madame ultra bête à l’accueil au restaurant. Enfants et adultes ultra bruyants jusqu’à tard le soir. Chambre propre et spacieuse, piscine et activités super pour les enfants. Nourriture très correcte. Service aux chambres rapide.

Great place for families. Loved the pool and the indoor playground. Definitely stay there again, but only in off season. It's would be overwhelming if it was busy. The restaurant was great. Prices good and portions large (kids meals)

Good family place but a little crowded