Seven Oaks Hotel Regina, SureStay Collection by Best Western

Nice place to stay when we are in Regina

Lovely large room off the pool. Kids thought that was the coolest. Comfortable beds. Had a great sleep. Room and bathroom were clean. Attendants only missed cleaning out the fridge from the guests before. Only thing that we would've liked, to be able to login into the Netflix. TV had the app but was unavailable for use.

I rarely leave negative reviews, but I feel this experience needs to be shared. I recently stayed at this hotel and booked five rooms to celebrate my daughter’s birthday, with family traveling from Saskatoon. I spent several hundred dollars expecting a positive and welcoming experience. Before setting up, I confirmed with a staff member that having food on the balcony was allowed, and I proceeded based on that understanding. Unfortunately, a manager named Micha approached us and told us to remove everything immediately. While I fully respect hotel policies and complied right away, the situation was handled in a very confrontational and unprofessional manner. I calmly explained that I had been told it was permitted, but the tone remained unnecessarily harsh. We were also told that the general manager was “furious” and that photos had been taken of our setup. There was even mention of potentially shutting down the pool because of our group, which was very embarrassing in front of my family and guests. What concerned me most was that a photo was taken of our setup that included my daughter’s birthday cake with her name clearly visible. This was a private family celebration, and it felt intrusive. We also observed these photos being shared with other staff members, which raised further concerns about privacy and professionalism. Overall, this experience took away from what was meant to be a special day. I understand that policies must be enforced, but how situations are hand

Pet friendly hotel with nice staff.

The hot tub was cery merky. In their defense, the hotel was extremely packed with families. I think the staff were trying hard, but it was impossible to sleep with all the screaming and running in the halls. Great place to stay with families but maybe not the place to stay if you expect quiet and to sleep. The train also blasts through all night right next to your window…

This hotel is an older hotel, but you can tell they are trying to fix it up. There are even staff going around the parking lot cleaning up garbage. The rooms are nice and clean. You can tell that cleaning is important to them and I think that it is incredible as you do not find it at many hotels nowadays. Now, I want to explain the downsides to this hotel as it leads to a lot of frustration. The pool is open very limited hours and you are not allowed to even take a bottle of water out on the deck. If you have a poolside room they lock the door from the outside so you can’t even go sit in the pool area after hours. This hotel would have been a 5 star easily, if it wouldn’t have been for the ridiculous pool schedule and the strict rules. The pool is open two hours in the morning, then again for 5 hours in the evening and closes at 9 pm even if the pool is packed. They just kick everyone out. I just find it so ridiculous because a lot of people are booking because of the pool. If the pool has to be closed in the afternoon, then why not have it stay open later in the evening so the guests can enjoy the pool. Seems like such a waste. When you do finally get to swim the pool water is so nice and warm! Everything is great about this hotel except for the pool hours. My daughter was very frustrated. Too bad because it is a nice hotel and the prices are very reasonable. We did stay here two years ago and had the same frustration. We came back to see if it’s changed and it hasn’t

The hottub had things floating in it and the water was so dirty it had a thick layer of film on top.

Pool and hot tub was great

Bed was lumpy

The hot tub was cold and brown the pool was dirty the room was dirty I wouldn’t stay there again

Homeless man in entrace. Staff didnt care. Front waiting area smells like cigarrettes. Elevator stinks and super dirty. Rooms toilet dont flush. Bathtub dont drain. Shower not warm but not hot. Cleaning lady rude. Sad the place could be so much better with the proper management. Specially as families come here for the pool but the front end smells like cigarrettes.

Room was clean however the hallways and elevator to get to our room was dirty. Lots of dirt on floors, dirt on wall, elevator walls coming apart. The property did not look like it was taken care of.

Comfortable stay

2 staff members didnt know there was a dedicated dog run area with dog bags. One was extremely rude when i let him know as its a huge benefit to dog owners traveling.

Yes pool was great

Friendly staff and good food. The pool room could use a little fresh paint here and there, but the hot tub was nice and hot and the waterslide was fun: try going head first like Superman!

Restaurant and car were a nice touch. King supreme was a little disappointing, double queen is far nicer

Rooms were clean. Pool hours during the week are only open until 9:00. 10:00 would have been better.

Pool was nice. Rooms clean. Comfy beds

It was the cheapest hotel to book on Expedia and no warning of renovations going on and also no warning of area the property was located as there are lots of homeless people in the parking lot and front entrance. I checked out two days early. Thanks Expedia for a bad experience…