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Seven Oaks Hotel Regina, SureStay Collection by Best Western

Hotel
Mencari bilik untuk anda...
7.4
/10
Baik
1,566 ulasan

Apa yang Dikatakan Tetamu Mengenai Penginapan Mereka

Daniel

10.0
/ 10
Good rate for a booking made the night-of. Will stay here again. The location was within walking distance of drop off point for Rider Express bus from Saskatoon and also within walking distance of downtown Regina.

Cody

10.0
/ 10
The pool is absolutely amazing. A few degrees cooler than the hot tub. The water slide is one of the best around. Perfect for parents to go hang out in while the kids are sliding. Loved it.

Kim

10.0
/ 10
Lovely large room off the pool. Kids thought that was the coolest. Comfortable beds. Had a great sleep. Room and bathroom were clean. Attendants only missed cleaning out the fridge from the guests before. Only thing that we would've liked, to be able to login into the Netflix. TV had the app but was unavailable for use.
Di Kawasan
Lihat Peta
777 Albert St, Saskatchewan, Canada, S4R2P6

Kemudahan Utama

Lihat Lebih
Restoran
Kolam Renang
Meja Depan 24 jam
Parkir
WiFi
Penginapan di Seven Oaks Hotel Regina, SureStay Collection by Best Western ialah pilihan yang baik apabila anda melawat Saskatchewan. Meja depan 24 jam tersedia untuk memberikan perkhidmatan kepada anda, dari daftar masuk hingga ke daftar keluar, atau sebarang bantuan yang anda perlukan. Jika anda inginkan lebih lagi, jangan ragu untuk bertanya kepada meja depan, kami sentiasa bersedia untuk memenuhi permintaan anda.
Lihat Lebih
Log masuk berjaya!
Sekarang anda boleh menikmati lebih banyak manfaat, termasuk pilihan untuk membuat pembayaran menjelang tarikh penginapan anda!

Persekitaran Seven Oaks Hotel Regina, SureStay Collection by Best Western

777 Albert St, Saskatchewan, Canada, S4R2P6
Temui Lebih Banyak Tempat
Lobi Seven Oaks Hotel Regina, SureStay Collection by Best Western
Lobi 2 Seven Oaks Hotel Regina, SureStay Collection by Best Western

Ketahui Lebih Lanjut Mengenai Seven Oaks Hotel Regina, SureStay Collection by Best Western

General


Berdekatan Patricia Park

Location


Apabila anda menginap di Seven Oaks Hotel Regina, SureStay Collection by Best Western in Regina, anda akan berada di kawasan perniagaan, hanya 4 minit memandu dari Mosaic Stadium at Taylor Field (Stadium) dan 6 minit dari Pusat Warisan RCMP. Hotel mesra keluarga ini berada 1.2 km dari Patricia Park dan 1.5 km dari Queens Park.

Attractions


Jarak dipaparkan kepada 0.1 batu dan kilometer terdekat.

Patricia Park - 1 km / 0.6 mi
ISKCON Regina - 1.3 km / 0.8 mi
Queens Park - 1.4 km / 0.9 mi
Māmowimīwēyitamōwin Park - 1.7 km / 1 mi
Rumah Pemuliharaan Bunga Regina - 1.8 km / 1.1 mi
Saskatchewan Roughriders - 2 km / 1.2 mi
Kinsmen Park North - 2.1 km / 1.3 mi
Regent Park Shopping Centre - 2.1 km / 1.3 mi
Northgate Mall - 2.2 km / 1.4 mi
Angus Road Park - 2.3 km / 1.4 mi
Galeri Seni Dunlop - 2.5 km / 1.5 mi
Pusat Cornwall - 2.5 km / 1.6 mi
Carey Park - 2.5 km / 1.6 mi
Pasqua - 7th Avenue Park - 2.5 km / 1.6 mi
Kasino Regina - 2.6 km / 1.6 mi

Lapangan terbang utama terdekat adalah Regina, SK (YQR-Lapangan Terbang Antarabangsa Regina) - 6.2 km / 3.8 mi

Facilities


Jangan ketinggalan menikmati begitu banyak peluang rekreasi yang disediakan, termasuk taman air percuma, kolam renang tertutup dan tab panas. Hotel ini juga menampilkan akses Internet wayarles percuma, perkhidmatan perkahwinan dan pendiangan di lobi.

Business Facilities


Kemudahan yang ditampilkan adalah termasuk daftar keluar ekspres, meja/kaunter hadapan 24 jam dan tempat simpanan bagasi. Ada rancangan acara di Regina? hotel ini mempunyai ruang berukuran 2301 kaki persegi (214 meter persegi) yang terdiri daripada ruang persidangan dan bilik mesyuarat. Tempat letak kenderaan sendiri percuma terdapat di tapak hartanah.

Dining


Nikmati sajian yang memuaskan di Seven Oaks All Day Eatery yang disediakan untuk tetamu Seven Oaks Hotel Regina, SureStay Collection by Best Western. Akhiri hari anda dengan menikmati minuman di bar/ruang istirahat.

Rooms


Selesakan diri anda di salah satu daripada 157 bilik tamu yang menampilkan peti sejuk dan ketuhar gelombang mikro. Televisyen LCD 37-inci dengan program kabel disediakan untuk hiburan anda, manakala akses Internet wayarles percuma membolehkan anda sentiasa berhubung. Bilik mandi persendirian dengan gabungan pancuran/tab mandi menampilkan kelengkapan dandanan diri percuma dan pengering rambut. Kemudahan yang disediakan merangkumi meja dan pembancuh kopi/teh serta telefon dengan panggilan tempatan percuma.

Semua kemudahan dari Seven Oaks Hotel Regina, SureStay Collection by Best Western

Bar, Kafe dan Lounge Seven Oaks Hotel Regina, SureStay Collection by Best Western
Bar, Kafe dan Lounge
Kolam Renang Seven Oaks Hotel Regina, SureStay Collection by Best Western
Kolam Renang
Dewan Majlis Seven Oaks Hotel Regina, SureStay Collection by Best Western
Dewan Majlis
Lobi Seven Oaks Hotel Regina, SureStay Collection by Best Western
Lobi
Perkhidmatan Hotel Seven Oaks Hotel Regina, SureStay Collection by Best Western
Perkhidmatan Hotel

Perkhidmatan Hotel

  • Perkhidmatan perkahwinan
  • Penyimpanan bagasi
  • Daftar keluar ekspres
  • Penjaga pintu
  • Penyambut tetamu 24 jam

Aktiviti

  • Taman air
  • Ruang TV
  • Kolam renang tertutup
  • Gelongsor air

Umum

  • Bankuet
  • Dewan besar
  • Pendiangan di lobi
  • Parkir

Kemudahan Umum

  • Kawasan bebas rokok
  • Peti keselamatan

Kemudahan Perniagaan

  • Bilik mesyuarat
  • Bilik persidangan

Mesra Keluarga

  • Kolam renang kanak-kanak

Pengangkutan

  • Parkir bas/trak

Kemudahan Internet

  • WiFi percuma

Kemudahan Berhampiran

  • ATM/Perbankan

Polisi Penginapan & Maklumat Umum di Seven Oaks Hotel Regina, SureStay Collection by Best Western

Nota Penting
Ingin daftar masuk di luar waktu penerimaan tetamu (waktu awal pagi atau lewat malam)? Sila hubungi pihak penginapan secara terus untuk pengaturan daftar masuk.

Masa Daftar Masuk/Daftar Keluar

Daftar masuk:
16:00 - 00:00
Daftar keluar:
Sebelum 11:00

Instruksi Daftar Masuk Umum

  • Bayaran tetamu tambahan mungkin dikenakan dan berbeza mengikut dasar hartanah
  • Pengenalan bergambar keluaran kerajaan dan kad kredit mungkin diperlukan semasa daftar masuk untuk bayaran sampingan
  • Permintaan khas adalah tertakluk kepada ketersediaan semasa daftar masuk dan boleh dikenakan bayaran tambahan; permintaan khas tidak dapat dijamin
  • Nama pada kad kredit yang digunakan untuk membayar caj sampingan semasa daftar masuk hendaklah sama dengan nama utama dalam tempahan bilik
  • Hartanah ini menerima kad kredit; wang tunai tidak diterima
  • Kredit kad prabayar tidak diterima untuk sebarang tempahan atau bayaran di tapak hartanah
  • Hartanah ini mempunyai hak untuk melakukan prapengesahan kepada kad kredit tetamu sebelum ketibaan.
  • Ciri-ciri keselamatan di hartanah ini termasuk pemadam api
  • Hartanah ini menegaskan bahawa amalan pembersihan dan penyahjangkitan dilakukan mengikut garis panduan We Care Clean (Best Western)
  • Harap maklum bahawa norma budaya dan dasar tetamu mungkin berbeza mengikut negara dan hartanah; dasar yang disenaraikan diberikan oleh hartanah
, Kakitangan meja hadapan akan menyambut tetamu ketika ketibaan di hartanah. Maklumat yang disediakan oleh pihak hartanah mungkin menggunakan alat terjemahan automatik.

Haiwan Peliharaan

Service Animals Allowed
Baca Semua

Maklumat Umum

Kemudahan Popular
Restoran, Kolam Renang, Meja Depan 24 jam, Parkir, WiFi
Masa Daftar Masuk / Daftar Keluar
Dari 16:00 - 00:00 - hingga 11:00
Bilik tersedia di Seven Oaks Hotel Regina, SureStay Collection by Best Western
157
Bilangan tingkat di Seven Oaks Hotel Regina, SureStay Collection by Best Western
3
Fasilitas lain di Seven Oaks Hotel Regina, SureStay Collection by Best Western
Perkhidmatan perkahwinan, Penyimpanan bagasi, Daftar keluar ekspres, Penjaga pintu, Penyambut tetamu 24 jam

Soalan lazim tentang Seven Oaks Hotel Regina, SureStay Collection by Best Western

Apa facilities yang tersedia di Seven Oaks Hotel Regina, SureStay Collection by Best Western?
Berikut facilities yang ada di Seven Oaks Hotel Regina, SureStay Collection by Best Western seperti Restoran, Kolam Renang, Meja Depan 24 jam, Parkir, WiFi. (sesetengahnya mungkin memerlukan caj tambahan):
Kapan waktu check-in & check-out di Seven Oaks Hotel Regina, SureStay Collection by Best Western?
Masa check-in di Seven Oaks Hotel Regina, SureStay Collection by Best Western bermula dari 16:00 - 00:00 manakala masa check-out ialah pada Sebelum 11:00
Berapakah jumlah bintang yang dimiliki oleh Seven Oaks Hotel Regina, SureStay Collection by Best Western?
Seven Oaks Hotel Regina, SureStay Collection by Best Western ialah hotel bertaraf 3.0-bintang.
Berapakah bilangan tingkat di Seven Oaks Hotel Regina, SureStay Collection by Best Western?
Seven Oaks Hotel Regina, SureStay Collection by Best Western mempunyai 3 tingkat.
Berapakah jumlah bilik yang terdapat di Seven Oaks Hotel Regina, SureStay Collection by Best Western?
Jumlah keseluruhan bilik di Seven Oaks Hotel Regina, SureStay Collection by Best Western ialah 157.
Lihat Semua

Lebih Banyak Ulasan Daripada Tetamu Lain di Seven Oaks Hotel Regina, SureStay Collection by Best Western

Penilaian & Ulasan Keseluruhan Seven Oaks Hotel Regina, SureStay Collection by Best Western

Sumber lain (1,566)
7.4
Baik
Daripada 1,566 ulasan
Kebersihan

7.4

Keselesaan Bilik

7.6

Perkhidmatan dan Kemudahan

8.0

Isih mengikut
Paling Relevan
Pilihan
Lihat Semua

Ulasan Pelancong Seven Oaks Hotel Regina, SureStay Collection by Best Western

Bilangan ulasan setiap halaman
20
40
Ulasan teratas
steven
icon-
10.0
/10
Diulas 13 minggu yang lalu

Hotels.com verified review

Clean room, bed was super comfy
Candice
icon-
2.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

Hotel is in a sketchy neighborhood. Hotel needs to have security on site but does not. My vehicle and many others were vandalized in the night. A lady was passed out at the front door and picked up by ambulance
Skye
icon-dengan Rakan
dengan Rakan
6.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

Pool great for lil ones and adults. Really fun for birthday parties I’d imagine. The carts used to push your suitcases to your rooms were probably older than me (28) and very heavy. Restaurant good. Clean and they answered the operating number 2nd ring. Would stay again
James
icon-
10.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

Room was cleanish. Mud in hallways for days.
Kellie
icon-dengan Anak
dengan Anak
8.0
/10
Diulas 14 minggu yang lalu

Expedia Group verified review

Hot tub is nice. Love the pool side rooms. The only downside is that it all shuts down at 9. That’s too early.
Daniel
icon-
10.0
/10
Diulas 14 minggu yang lalu

Expedia Group verified review

Good rate for a booking made the night-of. Will stay here again. The location was within walking distance of drop off point for Rider Express bus from Saskatoon and also within walking distance of downtown Regina.
Warren
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 14 minggu yang lalu

Expedia Group verified review

Clean room
Arunalee
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 15 minggu yang lalu

Hotels.com verified review

Clean room Friendly staff
Sarah
icon-dengan Pasangan
dengan Pasangan
6.0
/10
Diulas 15 minggu yang lalu

Hotels.com verified review

The over all stay was alright. There was a sewage smell coming from the bathtub drain, and the bathroom fan didnt work so we had to keep our hallway door open and keep the plug closed in the drain. The smoke detector in our room would beep every few minutes. We assumed the battery was dead, so we called staff to replace it. They came and removed it and told us it wasnt battery operated so they had to completely remove it from our room. The staff were helpful and pleasant, the hotel itself was a lot cleaner than it used to be, and the new renovations have really helped the appearance in the rooms and hallways.
Read More
Anna lourdes
icon-dengan Anak
dengan Anak
8.0
/10
Diulas 15 minggu yang lalu

Expedia Group verified review

hot tub needs to be hotter. room floors need to be cleaned
Zion Jose
icon-dengan Anak
dengan Anak
8.0
/10
Diulas 15 minggu yang lalu

Expedia Group verified review

Not so much. Its ok
Jason
2.0
/10
Diulas 15 minggu yang lalu

Hotels.com verified review

Never actually got to check in. Girl at front desk asked for $100 damage deposit on credit card. I didn't have one Offered to give 100 either in cash or on debit and was refused. Will never consider booking there again. Lots of other options 7's.
Joanne
icon-dengan Anak
dengan Anak
4.0
/10
Diulas 15 minggu yang lalu

Expedia Group verified review

Pool deck was gross, no drinks or food allowed. Would have been nice to relax with a drink and snack as we watched the grandkids play. Our room had a horrible smell and was way too hot - fan was terrible!
Kellie
icon-Percutian Keluarga
Percutian Keluarga
4.0
/10
Diulas 16 minggu yang lalu

Expedia Group verified review

Pool is so dated- there were kids literally jumping on the waterslide and these were bigger kids. Everytime they jumped the waterslide shook. No staff watching and no parents caring at all. Fast forward to 11pm and further- teens running down the hall knocking on doors and screaming. We called front desk and they said they couldn’t do anything about it.
Read More
Natalie
icon-dengan Pasangan
dengan Pasangan
2.0
/10
Diulas 16 minggu yang lalu

Expedia Group verified review

The room was dirty, stains on the bath tub, stains on the headboard, sheets also had holes in them. Had kids banging on both of our doors plus the broken pool dool that slams super loud everytime someone comes in and out. Called front desk about moving rooms, couldnt, okay but lady said shed deal with the kids...kids were not dealt with. WORST possible location, crackheads and drunks roaming the parking lot all night, having fights in the lot and screaming, lots of suspicious people hanging around there. Please dont be fooled by their "renovated rooms" this is a run down hotel that had its prime in 2001, housekeeping needs to do a better job, the hotel needs to fix the pool door. I dont find it fair at all i had to pay the amount i did for that stay to be harassed the whole time. Please DO NOT stay here.
Read More
Khurshand
icon-dengan Rakan
dengan Rakan
6.0
/10
Diulas 16 minggu yang lalu

Expedia Group verified review

Food was ok - Room was clean - Beds were nice
Cody
icon-dengan Anak
dengan Anak
10.0
/10
Diulas 16 minggu yang lalu

Expedia Group verified review

The pool is absolutely amazing. A few degrees cooler than the hot tub. The water slide is one of the best around. Perfect for parents to go hang out in while the kids are sliding. Loved it.
Cam
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 16 minggu yang lalu

Expedia Group verified review

Nice place to stay when we are in Regina
Kim
icon-dengan Anak
dengan Anak
10.0
/10
Diulas 16 minggu yang lalu

Expedia Group verified review

Lovely large room off the pool. Kids thought that was the coolest. Comfortable beds. Had a great sleep. Room and bathroom were clean. Attendants only missed cleaning out the fridge from the guests before. Only thing that we would've liked, to be able to login into the Netflix. TV had the app but was unavailable for use.
kristine
2.0
/10
Diulas 16 minggu yang lalu

Expedia Group verified review

I rarely leave negative reviews, but I feel this experience needs to be shared. I recently stayed at this hotel and booked five rooms to celebrate my daughter’s birthday, with family traveling from Saskatoon. I spent several hundred dollars expecting a positive and welcoming experience. Before setting up, I confirmed with a staff member that having food on the balcony was allowed, and I proceeded based on that understanding. Unfortunately, a manager named Micha approached us and told us to remove everything immediately. While I fully respect hotel policies and complied right away, the situation was handled in a very confrontational and unprofessional manner. I calmly explained that I had been told it was permitted, but the tone remained unnecessarily harsh. We were also told that the general manager was “furious” and that photos had been taken of our setup. There was even mention of potentially shutting down the pool because of our group, which was very embarrassing in front of my family and guests. What concerned me most was that a photo was taken of our setup that included my daughter’s birthday cake with her name clearly visible. This was a private family celebration, and it felt intrusive. We also observed these photos being shared with other staff members, which raised further concerns about privacy and professionalism. Overall, this experience took away from what was meant to be a special day. I understand that policies must be enforced, but how situations are hand
Read More
Bilangan ulasan setiap halaman
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40

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Penilaian & Ulasan Keseluruhan Seven Oaks Hotel Regina, SureStay Collection by Best Western

Sumber lain (1,566)
7.4
Baik
Daripada 1,566 ulasan
Kebersihan

7.4

Keselesaan Bilik

7.6

Perkhidmatan dan Kemudahan

8.0

Isih mengikut
Paling Relevan
Pilihan
Lihat Semua

Ulasan Pelancong Seven Oaks Hotel Regina, SureStay Collection by Best Western

Bilangan ulasan setiap halaman
20
40
Ulasan teratas
steven
icon-
10.0
/10
Diulas 13 minggu yang lalu

Hotels.com verified review

Clean room, bed was super comfy
Candice
icon-
2.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

Hotel is in a sketchy neighborhood. Hotel needs to have security on site but does not. My vehicle and many others were vandalized in the night. A lady was passed out at the front door and picked up by ambulance
Skye
icon-dengan Rakan
dengan Rakan
6.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

Pool great for lil ones and adults. Really fun for birthday parties I’d imagine. The carts used to push your suitcases to your rooms were probably older than me (28) and very heavy. Restaurant good. Clean and they answered the operating number 2nd ring. Would stay again
James
icon-
10.0
/10
Diulas 13 minggu yang lalu

Expedia Group verified review

Room was cleanish. Mud in hallways for days.
Kellie
icon-dengan Anak
dengan Anak
8.0
/10
Diulas 14 minggu yang lalu

Expedia Group verified review

Hot tub is nice. Love the pool side rooms. The only downside is that it all shuts down at 9. That’s too early.
Daniel
icon-
10.0
/10
Diulas 14 minggu yang lalu

Expedia Group verified review

Good rate for a booking made the night-of. Will stay here again. The location was within walking distance of drop off point for Rider Express bus from Saskatoon and also within walking distance of downtown Regina.
Warren
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 14 minggu yang lalu

Expedia Group verified review

Clean room
Arunalee
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 15 minggu yang lalu

Hotels.com verified review

Clean room Friendly staff
Sarah
icon-dengan Pasangan
dengan Pasangan
6.0
/10
Diulas 15 minggu yang lalu

Hotels.com verified review

The over all stay was alright. There was a sewage smell coming from the bathtub drain, and the bathroom fan didnt work so we had to keep our hallway door open and keep the plug closed in the drain. The smoke detector in our room would beep every few minutes. We assumed the battery was dead, so we called staff to replace it. They came and removed it and told us it wasnt battery operated so they had to completely remove it from our room. The staff were helpful and pleasant, the hotel itself was a lot cleaner than it used to be, and the new renovations have really helped the appearance in the rooms and hallways.
Read More
Anna lourdes
icon-dengan Anak
dengan Anak
8.0
/10
Diulas 15 minggu yang lalu

Expedia Group verified review

hot tub needs to be hotter. room floors need to be cleaned
Zion Jose
icon-dengan Anak
dengan Anak
8.0
/10
Diulas 15 minggu yang lalu

Expedia Group verified review

Not so much. Its ok
Jason
2.0
/10
Diulas 15 minggu yang lalu

Hotels.com verified review

Never actually got to check in. Girl at front desk asked for $100 damage deposit on credit card. I didn't have one Offered to give 100 either in cash or on debit and was refused. Will never consider booking there again. Lots of other options 7's.
Joanne
icon-dengan Anak
dengan Anak
4.0
/10
Diulas 15 minggu yang lalu

Expedia Group verified review

Pool deck was gross, no drinks or food allowed. Would have been nice to relax with a drink and snack as we watched the grandkids play. Our room had a horrible smell and was way too hot - fan was terrible!
Kellie
icon-Percutian Keluarga
Percutian Keluarga
4.0
/10
Diulas 16 minggu yang lalu

Expedia Group verified review

Pool is so dated- there were kids literally jumping on the waterslide and these were bigger kids. Everytime they jumped the waterslide shook. No staff watching and no parents caring at all. Fast forward to 11pm and further- teens running down the hall knocking on doors and screaming. We called front desk and they said they couldn’t do anything about it.
Read More
Natalie
icon-dengan Pasangan
dengan Pasangan
2.0
/10
Diulas 16 minggu yang lalu

Expedia Group verified review

The room was dirty, stains on the bath tub, stains on the headboard, sheets also had holes in them. Had kids banging on both of our doors plus the broken pool dool that slams super loud everytime someone comes in and out. Called front desk about moving rooms, couldnt, okay but lady said shed deal with the kids...kids were not dealt with. WORST possible location, crackheads and drunks roaming the parking lot all night, having fights in the lot and screaming, lots of suspicious people hanging around there. Please dont be fooled by their "renovated rooms" this is a run down hotel that had its prime in 2001, housekeeping needs to do a better job, the hotel needs to fix the pool door. I dont find it fair at all i had to pay the amount i did for that stay to be harassed the whole time. Please DO NOT stay here.
Read More
Khurshand
icon-dengan Rakan
dengan Rakan
6.0
/10
Diulas 16 minggu yang lalu

Expedia Group verified review

Food was ok - Room was clean - Beds were nice
Cody
icon-dengan Anak
dengan Anak
10.0
/10
Diulas 16 minggu yang lalu

Expedia Group verified review

The pool is absolutely amazing. A few degrees cooler than the hot tub. The water slide is one of the best around. Perfect for parents to go hang out in while the kids are sliding. Loved it.
Cam
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 16 minggu yang lalu

Expedia Group verified review

Nice place to stay when we are in Regina
Kim
icon-dengan Anak
dengan Anak
10.0
/10
Diulas 16 minggu yang lalu

Expedia Group verified review

Lovely large room off the pool. Kids thought that was the coolest. Comfortable beds. Had a great sleep. Room and bathroom were clean. Attendants only missed cleaning out the fridge from the guests before. Only thing that we would've liked, to be able to login into the Netflix. TV had the app but was unavailable for use.
kristine
2.0
/10
Diulas 16 minggu yang lalu

Expedia Group verified review

I rarely leave negative reviews, but I feel this experience needs to be shared. I recently stayed at this hotel and booked five rooms to celebrate my daughter’s birthday, with family traveling from Saskatoon. I spent several hundred dollars expecting a positive and welcoming experience. Before setting up, I confirmed with a staff member that having food on the balcony was allowed, and I proceeded based on that understanding. Unfortunately, a manager named Micha approached us and told us to remove everything immediately. While I fully respect hotel policies and complied right away, the situation was handled in a very confrontational and unprofessional manner. I calmly explained that I had been told it was permitted, but the tone remained unnecessarily harsh. We were also told that the general manager was “furious” and that photos had been taken of our setup. There was even mention of potentially shutting down the pool because of our group, which was very embarrassing in front of my family and guests. What concerned me most was that a photo was taken of our setup that included my daughter’s birthday cake with her name clearly visible. This was a private family celebration, and it felt intrusive. We also observed these photos being shared with other staff members, which raised further concerns about privacy and professionalism. Overall, this experience took away from what was meant to be a special day. I understand that policies must be enforced, but how situations are hand
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