Fraser Suites Queens Gate

We booked the lower ground floor premier apartment for our recent visit to London. On arrival, our very cheerful receptionist informed us that we had been moved to the first floor as the lighting on the lower ground was limited. I had no issue with this but when we got up to the floor via the lift, we found that we had to go up 15 stairs with a large heavy suitcase, then there were another 4 stairs in a very narrow corridor. The room itself was very nice and clean, however it did not appear to be as spacious as the one we had booked. The table beside the kitchenette was very close to the bed and there was not as much space as we had expected, based on our original booking. The safe in the room did not have any instructions as to how to set the code and there was no sign of the wifi password in the room. However, the reception staff were very helpful. Be aware that the rooms have laminate flooring, so you are very aware of the people in the room above moving about - which was not ideal as they were doing this at around 5am which definitely disturbed our sleep. The location of the accommodation was ideal as it was just round the corner from Gloucester Road tube station and there were a wide variety of restaurants in the general vicinity. The Royal Albert Hall was a 15 minute walk away and the Natural History Museum was only a 5 minute walk from the premises. I would recommend this property for a visit to London but would request a different room if visiting again.

Great room. New. Modern. Clean. Convenient location.

I stayed in a studio executive room which was clean, has a kitchenette with a washing machine which was great as I stayed 2 weeks here. The staff were friendly and efficient so many thanks to Mohammed and Amy and Subia. I visit regularly to Natural History museum, Victoria Museum and Harrods (closes at 9pm on weekdays). And Gloucester Tube station is only 3 mins walk away. One star rating fell because breakfast is limited choice of hot food. Otherwise it is a good base to explore central London.

The team is very nice

We stayed there for 4 nights so we wanted a bit of space. We booked a 2 room suite thinking it would be like the pictures. Upon check in they put us on floor 5 where the ceiling was very low and there was no view or direct light as the windows faced the roof abbutment. It was very dreary and slightly claustrophobic. They were very nice and showed up a similar room which had higher ceilings but the windows looked onto some kind of air shaft so hardly any light got in. They kindly then showed us a room which faced thd street with lots of light. The room was large and we had a small room off to the side with a well equipped kitchette and a breakfast table. We were very happy there but only gave 3 stars as I don't think I could trust that i got what I had booked. The staff was incredibly friendly. Location was amazing!

Really nice experience, clean practical

The Continental breakfast had all you needed to start the day and with excellent croissants.

Good location, lovely staff. Having a kitchen is very convenient. Appreciated the upgrade

I very much enjoyed my stay. The bed was very comfortable, and for the price and location (right next to Gloucester underground stn & Natural History Museum as well as lovely cafes of South Kensington) it was very good value. The kitchen was perfect for us and the appliances were all quiet, which can sometimes be an issue. The check-in staff were incredibly kind as well. Also, the air con was completely silent! The ONLY issue I had was that the reason we booked this room was for the king sized bed - but upon reading reviews and after looking at their website / connecting with reception, I found out my room time could be either a King or Queen. Also, there is some differences in room size and quality. I think the property should move forward with some better transparency, as I was VERY worried working up to our stay. We were glad that it all worked out and our room preferences were given.

Excellent staff, very helpful and supportive

The room worked really well for our family of four, providing extra space to rest after long days exploring the city.

Excellent breakfast!

Clean room. Quiet and so convenient to get to from Heathrow Airport on the Piccadilly line. Location is 15 minutes from all attractions via underground. Safe neighborhood at all hours

The breakfast was really good. Day Manager Mohamed was also really professional and great.

Great location, lovely service and facilities, gorgeous room.

Overall as advertised. surprisingly quiet in our room at side of hotel. Some communication glitches with staff and the rooms although nicely renovated have a few problems (could not lock bathroom window, lots of paint chips). Overall good and safe for family trip to heart of london and easy access to metro.

Excellent

Nice place but a little shabby along the edges

Very welcoming and friendly. Made a huge fuss of our dog.

The hotel is in a very accommodating area and very safe and very pretty area south Kensington Gloucester area. It is one block away from the tube at close station which brings you to all the different areas that she wants. Also close to has restaurants to eat also which is very convenient. There is also the museum around the corner from the hotel and if you walk another full block, which is long you get to South Kensington, where there is a lot of places to eat. This hotel is a very convenient location very pretty. The hotel is very very clean. We stayed in one bedroom had a living room, kitchen area, even have a washer and dryer which came in handy. They gave you everything you needed cups utensils pots pans refrigerator. I did not have the breakfast in the morning my husband did. He said it was OK. if you’re looking for a full breakfast, you will not get it here. It’s just a couple of little things to start your day. Staff was very helpful and friendly and you needed your room key in order to access the hotel after certain hours, which was very safe. If I ever go back to London, that’s definitely where I’m going to stay for the convenience, friendliness, clean rooms, quietness. Its like a home away from home.