What do past guests say about Malmaison Cheltenham?

Malmaison Cheltenham is well-known for its Cleanliness, Service and Facilites, Room Comfort, as reviewed by verified Traveloka guests.

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Malmaison Cheltenham

Name: Malmaison Cheltenham
Address: Bayshill Road, Cheltenham, Gloucestershire, England, GL50 3AS, Bayshill Road, GL50 3AS, England
Rating: 8.6

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8.6

/10

Very Good

1,000 reviews

What Guests Say About Their Stay

Paul

10.0

/ 10

Obviously it’s a great hotel but the staff went above and beyond. From the night receptionist when we pulled in on Friday night after a nightmare 7 hour drive, to the manager (I believe…) who rewarded our toddler’s politeness with a bubble blower toy, we couldn’t have had a more wonderful stay. We will absolutely be back, and soon!

Kerry

10.0

/ 10

Lovely hotel, beautifully furnished and styled, comfy bedding and crisp sheets, great breakfast choices and pleasant staff, especially great location within walking distance to all the shops and bars but quiet at night . Loved our stay and enjoyed Hank you for the upgrade!

Andy

10.0

/ 10

The staff, hotel, food and proximity to Cheltenham were excellent Only drawback was that hot water kept coming through the cold tap.

In the Area

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Bayshill Road, Cheltenham, Gloucestershire, England, GL50 3AS

Main Facilities

Laundry service

Parking

Luggage storage

Elevator

Business facilities

Library

Staying at Malmaison Cheltenham is a good choice when you are visiting Cheltenham. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

What's around Malmaison Cheltenham

Bayshill Road, Cheltenham, Gloucestershire, England, GL50 3AS

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Discover More About Malmaison Cheltenham

General
Near Cheltenham Racecourse

Location
With a stay at Malmaison Cheltenham in Cheltenham, you'll be within a 5-minute drive of Cheltenham Racecourse and Parabola Arts Centre. This hotel is 0.2 mi (0.4 km) from Imperial Gardens and 0.4 mi (0.6 km) from Cheltenham Town Hall.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Parabola Arts Centre - 0.3 km / 0.2 mi
Imperial Gardens - 0.4 km / 0.2 mi
Statue of Edward Wilson - 0.6 km / 0.3 mi
Cheltenham Town Hall - 0.6 km / 0.4 mi
Everyman Theatre - 0.9 km / 0.5 mi
Cheltenham Playhouse - 0.9 km / 0.5 mi
The Brewery Quarter - 0.9 km / 0.5 mi
Cheltenham Art Gallery and Museum - 1 km / 0.6 mi
High Street - 1 km / 0.6 mi
University of Gloucestershire - 1 km / 0.6 mi
Cineworld Cheltenham - 1 km / 0.6 mi
Cheltenham General Hospital - 1 km / 0.6 mi
Holst Birthplace Museum - 1.5 km / 0.9 mi
Pittville Park - 1.8 km / 1.1 mi
Petersfield Park - 2 km / 1.3 mi

Facilities
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and a hair salon. This hotel also features wedding services and a banquet hall.

Business Facilities
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Self parking (subject to charges) is available onsite.

Dining
Satisfy your appetite for lunch or dinner at Chez Mal Brasserie, a restaurant which specializes in British cuisine, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the bar/lounge. Full breakfasts are served on weekdays from 7 AM to 10 AM and on weekends from 8 AM to 11:00 AM for a fee.

Rooms
Stay in one of 61 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature bathtubs or showers, complimentary toiletries, and hair dryers. Conveniences include phones, as well as safes and desks.

All facilities in Malmaison Cheltenham

Functional Hall

Common Space

Lobby

Bedroom

Others

Transportation

Limited parking

Food and Drinks

Breakfast

Things to Do

Library

Connectivity

Free WiFi

General

Banquet
Parking
Terrace

Public Facilities

Smoke-free area
Safety deposit box
Elevator

Hotel Services

Laundry service
Luggage storage
24-hour Receptionist
Wedding service

Business Facilities

Meeting rooms
Business facilities

Nearby Facilities

Hair salon

Accommodation Policy & General Information in Malmaison Cheltenham

Important Note

Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

General Check-in Instructions

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector

, Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.

Pets

Limited Number Of Pets In Room

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General Information

Popular Facilities
Check-In / Check-Out Time	From 15:00 - 00:00 - to 11:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Malmaison Cheltenham	61
Another facilities in Malmaison Cheltenham	Limited parking, Breakfast, Library, Free WiFi, Banquet

Frequently asked question in Malmaison Cheltenham

What is normal check-in & check-out time at Malmaison Cheltenham?

The standard check-in time at Malmaison Cheltenham is starting from 15:00 - 00:00 while the latest check-out time is at Before 11:00

Does Malmaison Cheltenham provide breakfast?

Yes, Malmaison Cheltenham provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Malmaison Cheltenham

Malmaison Cheltenham has a 4.0-star rating.

How many rooms are available at Malmaison Cheltenham

Malmaison Cheltenham has 61.

Are there any parking spots at Malmaison Cheltenham ?

Yes: Yes, there are parking spots at Malmaison Cheltenham

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More Reviews from Other Guests in Malmaison Cheltenham

Overall Ratings & Reviews Malmaison Cheltenham

Other sources (1,000)

8.6

Very Good

From 1,000 reviews

Cleanliness

9.0

Room Comfort

8.6

Service and Facilites

8.8

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Traveler Reviews Malmaison Cheltenham

Number of reviews per page

Top reviews

Paul

10.0

/10

Reviewed 13 week(s) ago

Hotels.com verified review

Kerry

10.0

/10

Reviewed 13 week(s) ago

Hotels.com verified review

Andy

10.0

/10

Reviewed 13 week(s) ago

Hotels.com verified review

The staff, hotel, food and proximity to Cheltenham were excellent Only drawback was that hot water kept coming through the cold tap.

Bill

8.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Great location, and staff were very helpful. Excellent secure parking. We enjoyed breakfast - the porridge and cinnamon toast were excellent. The menu offered a wide choice. Bed was comfy, but we were there in a hot spell of weather, and there was no air con in the room. The fan in the room did help a little, but it was still very warm for sleeping. The room could have been cleaner however. We had a room which had a bath, shower and vanity unit in the bedroom with a separate toilet. The edges of the floor of the toilet were not clean, and the top of the skirting was laden with dust.

LOUISE

6.0

/10

Reviewed 14 week(s) ago

Hotels.com verified review

Booked a room on the ground floor for my elderly parents - was given an open plan room with bathroom in the room - high bath and glass door shower - no privacy - supposed to be for elderely or diabled - bath was so high they could not get in - individually! We had a first floor room and the bathroom design was terrible - no space to put toilet bags or things - batch very high and slipped several times getting in and out as plug in centre so using the shower blocked the plug! not great - wont stay again.

Sai Tung

with Partner

2.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

The staff are friendly and willing to help. However, the room has no air conditioning, which is different from what was listed on the booking site. The window can only be opened up a tiny bit, which is unhelpful and made for a very unpleasant summer night.

Mandy

8.0

/10

Reviewed 15 week(s) ago

Hotels.com verified review

Lovely stay, great rooms and facilities, excellent breakfast and location super close to town centre. Only thing I found strange was no way to charge your phone with a cable, unless you brought your own plug to fit the cable in (so I had to plug it into the back of the television). And the wall radiator in the bathroom was roasting hot so when I got out the shower I got burnt by it. No way to turn it off and we've had a heat wave in the UK

Andrea

with Partner

8.0

/10

Reviewed 16 week(s) ago

Hotels.com verified review

Air conditioning that does not work in the heat is pointless. Lovely room and hotel spoilt by weak and pointless air conditioning and windows that did not open properly. Response from reception staff was that the air conditioning units couldn’t cope with the heat. Hard to believe. Was singularly unimpressed with the lack of customer service.

Anthony

6.0

/10

Reviewed 16 week(s) ago

Hotels.com verified review

The room we were allocated had a fan in and it felt uncomfortable.

David

with Partner

10.0

/10

Reviewed 17 week(s) ago

Hotels.com verified review

Great room - excellent facilities

Jensen

with Partner

8.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

Great staff and customer service, rooms nice and clean but air con was not brilliant and the sinks in the room would not put out cold water for more than 5 seconds and kept flowing extremely hot. Apart from that it was a nice stay

Darren

Friends and family Family

4.0

/10

Reviewed 19 week(s) ago

Hotels.com verified review

There was a loud wedding and my room was over the outside area and by the stairs so the noise of the DJ was over bearing and interrupted sleep. We booked this hotel as a hotel - ie to have a nice room to sleep, which was not possible. The air con was also barely functioning so it was very warm on the room. I would not stay here again for fear of more parties. I am unsure why we were not allocated rooms away from the noise

Peter

8.0

/10

Reviewed 19 week(s) ago

Expedia Group verified review

An excellently located hotel with great staff and a lovely ambiance

Zarah

with Partner

10.0

/10

Reviewed 19 week(s) ago

Hotels.com verified review

Parking was small but available. Staff were very friendly & helpful. The room was well presented and clean.

Joyce

with Partner

4.0

/10

Reviewed 19 week(s) ago

Expedia Group verified review

The room itself was uncomfortably small and made worse by poor design. The room had a wall through it with a long narrow area at one side which was of no practical use except to house all the powerpoints, thus making it impossible to use electrical devices in the main part of the room. Despite the excessive heat the room had not been cooled and we were given a fan which when plugged in would not stretch into the bed area. All in all an uncomfortable stay.

Alain

10.0

/10

Reviewed 20 week(s) ago

Hotels.com verified review

Petit déjeuner de qualité et très varié

Julie

with Partner

10.0

/10

Reviewed 20 week(s) ago

Hotels.com verified review

Wonderful hotel within easy walking distance to the heart of Cheltenham. Every single staff member is a credit to the hotel, so friendly and helpful! Highly recommend and will definitely return

Adrian

Business

10.0

/10

Reviewed 21 week(s) ago

Hotels.com verified review

Was lucky to bid on a room upgrade, so had a huge room, but the lift was out of order, so had to carry bags to second floor, which wasn't very convenient. The Guinness in cans wasn't our best decision either. Breakfast was very nice, and parking is very convenient.

Kirsty

10.0

/10

Reviewed 22 week(s) ago

Expedia Group verified review

Wonderful stay great food and lovely room

Ryan

10.0

/10

Reviewed 22 week(s) ago

Hotels.com verified review

I arrived late and the gentlemen on reception Jordan was absolutely fantastic and helping me get settled in. Top class Service thank you very much

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Disclaimer

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