The Tsubaki Tower

Beautiful resort and wonderful stay as always!

Everythung wads clean the pool wads excellant and food was very good

The hotel is beautiful and the rooms are clean. The staff is friendly and goes out of their way to accommodate you. I did not have the opportunity to use their pool, but it looked beautiful.

Pool

연휴를 맞아 방문한 괌에서 묵은 숙소입니다. 클럽룸에 숙박해서 클럽라운지도 자주 이용했는데, 칵테일아워의 음식들이 꽤 다양하고 맛있어서 만족스러웠습니다. 인피니트풀과 닛코호텔 수영장도 이용할 수 있어서 좋았고 아침식사 뷔페도 만족스러웠습니다.

Great property

Here’s a polished version: The room was quiet and represented good value although the outdoor furniture was very dirty. Unfortunately, the overall experience was disappointing. The staff were not particularly helpful or friendly, and several areas of the property, including the pool, are in need of maintenance and repair.The pool towel system is unnecessarily complicated, requiring guests to manage tags and exchange cards simply to obtain a towel. This process feels outdated and inconvenient.As a returning guest, I was also disappointed that there was no recognition of my loyalty or acknowledgement of my previous stays. A little appreciation for repeat guests would go a long way toward improving the overall experience. Property opened as a 5 star, now definitely a 4 star

Here’s a polished version you can use: If booking through Expedia, I’ve noticed that the assigned rooms tend to be located toward the back of the building. The rooms were still comfortable, but I would have preferred a location closer to the ocean side. I also found the front desk staff less accommodating than expected. During a previous stay, I requested an early check-in, but the request was declined despite the property appearing to have only about 30% occupancy at the time. One additional area for improvement is the dining experience. It was difficult to find healthy menu options, and a broader selection of lighter, healthier choices would be appreciated.

Wonderful stay!! Great amenities including an infinity pool with daily fountain shows. Multiple restaurants and cafes with yummy treats and sandwiches but highlights were the breathtaking views and balcony breakfast! Highly recommend stay here at this beautiful property with wonderful service at every turn.

Exceptional stay!! Friendly service, great amenities including a beautiful infinity pool with evening water shows, breathtaking views and the feel of paradise everywhere you turn. Night recommend!!

We stay here often, but had issues with the water heater for our room.

Wonderful breakfast on the balcony. Great quality and highly recommend.

요가 프로그램을 ㅣ층 프론트에서 예약했더니 오류로 못 했습니다 이런 일이 종종 있다하니 참고 부탁드립니다 전반적인 호텔 이용에는 좋았습니다 수고하세요 ~~^^

너무 좋았습니다. 괌에서 몇 군데 호텔 묵었는데 단연 베스트였습니다. 방과 테라스가 큰 것도 좋았고, 옆 니코 호텔 수영장 같이 쓸 수 있는 것도 좋았어요. 너무 깨끗하고 스태프 분들 너무 친절했습니다. 한국 스태프 분들도 많이 계시네요. 저녁 뷔페 가격대비 매우 좋습니다. 주류도 무제한 :) 글고 호텔내에 액티비티도 꽤 있어요 이번에 이용은 못했지만 다음에 온다면 온전히 즐겨보겠습니다

아침 조식은 생각보다는 별로 였습니다. 그런데, 두지타니호텔의 석시부페도 먹어봤는데, 괌 호텔의 수준이 그 정도인 것 같네요. 비치뷰는 좋았습니다,

今回は超大型台風は直撃し、ラウンジが使えず、緊急に1階でのサービス対応となりましたが、食事や飲み物については最大限努力していただいて感謝しております。 ただ2日延泊となりホテルから出られず、缶詰状態となってしまいました。ルームクリーニングは一生懸命やっていただいたと思います。 ただ、残念でしたのは全くバルコニーが使えず、部屋の中にソファーが運び込まれたため、非常に狭い状態でした。 多くの点で通常の場合、よりもサービスは落ちてるので、スタッフからのお詫びの声かけがなかったのも残念でした。 またスポーツジム設備が日航ホテルと共用のため外にあり全く使えず残念でした。 ホテル内にスポーツジムの設置を是非検討ください。

While the weather was challenging, we were moved by the way the Tsubaki Tower team prioritized our safety while maintaining the highest standards of service and kindness. Thanks to your dedicated staff, what could have been a stressful situation became a safe and memorable experience for our family.

Yes

Sumptuous breakfast and beautiful view facing the water

All the staff were friendly, and the room was clean and comfortable.