The Tsubaki Tower

全てが良かった。

クラブラウンジ最高でした^_^

주니어 스위트 룸에 3박 이용했으며, 어른 2명 어린이 2명 이용했습니다. 인피니티 풀은 생각 보다 크고, 풀 주변 체어도 많아 이용에 편리하였습니다. 다른 호텔들은 아침 일찍 체어 자리 잡기 바빳으나 츠바키는 언제나 여유가 있었네요 라운지 서비스 훌륭하며 저녁에도 음식이 나쁘지 않아 식사 및 음주를 즐기기에 부족함이 없었습니다. 다만, 사용 인원이 많아 서빙 속도가 조금 더딥니다.

Having stayed in most Guam properties, this has been my best stay overall. Strong product. Good service foundation. A few specific areas need attention. • Housekeeping. My room was rarely cleaned before 4:30 pm. This limits daytime rest and use of the room. Set an earlier service window or offer a guaranteed cleaning time. • Lobby lounge. Expand the menu. Many guests do not want buffet dining for every breakfast, lunch, and dinner. Add light, healthy, and à-la-carte options. • Pool bar service. Staff need to greet guests, smile, and engage. A simple “hello” and “enjoy your day” improves perceived service quality. • Check-out experience. No thank you, no “did you enjoy your stay,” no farewell. Train front desk staff to close the stay with warmth and acknowledgment. This is a missed brand moment. • Pool condition. Multiple tiles are loose. This is a safety and quality issue. Inspect and repair promptly. • Beach access. The beach was closed to guests. This removes a core resort benefit. Clarify the reason or reopen access. You have a strong property. Fixing these points will lift the guest experience materially and protect the brand.

建物や客室に満足してます。 ただトイレのトラブルの対処が遅く時間がかかったことが残念でした。 その他ではランドリの数が少ないのと駐車場の空きが常になく車を止めるのに苦労しました。

깨끗한 룸 매우 친절한 직원

チェックイン時のウェルカムドリンクはありませんでした。

客室も清潔で、スタッフも親切、全てよかったです。

Wonderful stay!

Very clean!

Our stay at The Tsubaki Tower was lovely. The room was spacious, brand new, and luxurious, with a breathtaking view. The staff were friendly, polite, and welcoming throughout our stay. The infinity pool was relaxing, and the location is excellent—walking distance to shops and restaurants. The gym was usable but felt stuffy and warm, while La Cantina rooftop bar had good service and music, but the air-conditioning was extremely cold. Breakfast was the area most needing improvement—quality, presentation, and delivery did not reflect a high-end luxury hotel. Housekeeping was also inconvenient; our room was cleaned very late each day. We were out in the morning and back in the afternoon, yet the room was still messy, making it hard to rest or take a nap before dinner. Room rates during Christmas were nearly three times higher than usual, which felt excessive given some services still needed improvement. I was surprised by the policy on special celebrations. With luxury hotels like Ritz-Carlton, Four Seasons, or Shangri-La, small complimentary gestures for birthdays or anniversaries—petals or cake—are usually offered. At Tsubaki Tower, even simple arrangements cost $50–$150 plus extra for cake, so I chose not to proceed. Despite these points, they were minor compared to our overall stay. It was still enjoyable, and The Tsubaki Tower remains a beautiful hotel with great potential.

View was wonderful. Balcony is completes the perfection. Staffs were very friendly. Facility condition was well maintained.

スタッフの対応がとても良かった

서비스 객실 모두 만족

고급스런 인테리어와 시설이 좋고 직원들이 친절함

완벽했음

美味しかった

不安がなかった

クラブラウンジスタッフの対応とサービス内容が素晴らしかった。

綺麗な部屋に充実したサービスで、満足の滞在でした。 特にラウンジが最高、また行きたいです。